Xfinity was a quick stopover to change my service from them to Verizon whose office is conventionally across the plaza. While Comcast service by phone & over the internet was horrible & manipulative. The service here was quick, courteous, easy peasy. Just needed them to flip open a tablet, have me sign a form and I was done. I promised to leave them a good review which I am doing now. If one needs to change internet providers and/or mobile service, try to find both of them in the same vicinity. Saves a lot of time. read more

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Xfinity is one of the worst companies for Customer Service. I've been on and off the phone since late morning to question a bill and then to cancel a mobile phone service that I didn't order. To cancel that has so far taken 40 minutes and I'm still waiting for confirmation that the order has been cancelled. It is the worst way to treat clients by first having that disgraceful phone messaging service and then the near impossibility of ever speaking to a human being. It's a miracle when that does happen. If anyone wants to experience a nervous breakdown then call Xfinity for customer service or for anything really. read more

By far the WORST organization in the US, maybe the world!!! Unfortunately I still have to deal with them for an elderly family member, as I dumped them years ago. Worse customer service, stores, and services. They also dupe senior citizens constantly by increasing their multi-year contracts without permission and pretty much everyone else who does not look at their monthly billing. Shame on them for their "worse in any industry" business practices. read more

Went in to transfer a number to a new device. The first 2 who helped me seemed new and didn't understand the request. Told me they couldn't do it. I asked for a manager. Someone else came over and finally understood what I was trying to do but had an issue with their system. I asked if he could. Call the corporate line to assist but he was not willing to call or do anything additional to help me get the number activated on the new device. I was told to go back to the store I had gone to before. The interaction was rude and unhelpful and I will also be complaining to corporate. read more

I switched 3 phone lines from AT&T over the phone with Xfinity's customer service. WORST IDEA EVER! After they confirmed that all 3 lines were successfully transferred, 1 line failed to get activated. I spoke with 8 different agents, each one had me on hold for over an hour, and issue still wasn't resolved. I decided to go into the store and Victor was able to help me! He is very knowledgeable and provided excellent customer service! He resolved my issue, and was also able to lower my bill. The other agents were also friendly. I recommend visiting this store and ask for Victor! read more

Nice and clean store at a good new location. Unfortunately it looks like they were broken into recently. Do better people seriously. Otherwise , the lines are shorter here and we received great customer service the last few times we visited. read more

Xfinity - Sore front - Internet Service Providers Near Me - San Leandro, California

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This Xfinity store is so well run. The staff is friendly helpful knowledgeable. They do a great job resolving every issue. My router kept failing the new one they gave me works great. The services are a little pricey but having convenient location means you get service asap. No wait at the San Leandro location. The visit was actually fun due to the staff. read more

Took 43 minutes to cancel services tv, internet, phone ( one package) after a death !!!!! Unbelievable

I walked in here last week to turn in a piece of equipment that I had used when I had Comcast xfinity. I was immediately greeted by 2 people in the store. I forgot to get their names but it was a lady and a male. They were both very nice and helped me with submitting my modem and providing me with a receipt confirmation. Store was kept clean and organized. I liked that it's in a center with lots of parking available. read more

Even if I have cable over 200 channels, I still can't watch the NBA preseason games they want you to pay for the NBA league pass for $16 a month. I already paid almost $200 a month. !!!! Why would I include this? They just want more money!!!!! Bad service!!! read more

I went into this store for help and Steven Sanchez store #59070 was unhelpful and rude, apparently the do not have phone in the store! Xfinity charged me for a phone line that was included in a promotion. The weren't able to install my internet and I closed my account a month earlier and all of a sudden they took out $63.00 from my account. They are crooks and should never have access to your account. Also, forget about calling them because the phone tree is a nightmare! Don't sign anything they are like leaches and try to bleed your bank account dry! read more

Xfinity has poor service and when I requested low cost internet they did a bait and switch. My internet went down and when I requested technical support to assist me they kept me on the phone for three hours. Mind you there was a language barrier! Instead of reducing my payments and putting me on the low cost Internet they increased the bill to over $80 a month! They're also charging me $10 a month with this Xfinity hotspot or whatever that is! Instead of low cost internet my internet bill sky rocketed! They are trying to charge me for equipment I do not have! I cannot find a state agency or anything to complain to about the tactics that Xfinity is using against me a senior citizen with a limited income! I finally switch to another company that offered a low cost Internet service and I just want to let folks know what a poor quality service Xfinity has! read more

trash! I've been lied to many times and have screen recordings and screen shots of multiple agents making me promises they never followed through with. ive filed with the BBB DIFS and most likely will be filing legally. avoid at all cost!!! service is solid 2/10 customer service is a 0/100 read more

Amazing customer service! I was honestly dreading the process of getting a new phone and coming in person to do so, especially with my two young kids. Everyone was so nice as we walked in, even turned on a children's movie for my kids to watch (thank you!!). Super accommodating to helping me get a new phone that I needed asap as I was traveling for work the next morning. I want to say the person helping me was Gilbert (sorry if I got it wrong) but he was so helpful and patience with all my questions and making sure I left with all the things needed for my need phone and set up. There was another super helpful lady, I want to say she was the manager or assistant manager, but she was so helpful throughout the process as well. Thank you both for making this a smooth, successful, fast and easy visit! We will back if ever needed for our service or new phones. read more

Splendid absotudely A1 service this staff is always so helpful and ready to put the time in to get my issues resolved.