Chloe Ferrell is the best customer representative I have worked with.... for any company! She was very patient and helpful with both the purchase and the set up! I'm worried she is going to get promoted and won't be available to help me in the future! read more

DO NOT GO HERE FOR ANY REASON! THEY WILL "UP-SELL" ANYONE....INCLUDING THEIR OWN MOTHER! I went in to this store on Thursday during my lunch hour. I knew what I wanted and what I didn't want. Marisel was obviously trained by her overly aggressive manager. She tried to upsell me for 15 minutes. I told her politely that I had already made up my mind on the plan and phone I wanted and to please close this deal. After putting up with her faulty logic and hard-sell pitch, I finally asked her directly... "will you sell me what I want?" She told me that she didn't want me to make a stupid choice! Then her manager came over to try and sell me the same phone and plan Marisel was pushing. These folks are UNBELIEVABLE!! Just a note.... I am a power-user with a strong technical background and know financing very well. If you don't want to get strong-armed by a bunch of slimy sales people, AVOID THIS STORE. I walked out and went to another Verizon store and got treated like a valued customer rather than a cash cow ready to fork over their daily commission. read more

Dread going to the Verizon store in San Leandro because of the long wait time. Average wait time is 30-45 min. But after working with Karen it was definitely worth the wait! She's super knowledgeable about iPhones and screen protectors. She also gave a lot of great tips about its functions. I wish you can ask for specific people to help you when you walk in to the store because I'd ask for Karen every time! Thanks Karen! read more

Purchased an iPhone and plan today from Shaneka. She helped my wife and me before, and provided exceptional service. She didn't remember me, but still provided excellent advice and service. I don't know about the other sales reps there, but Shaneka is great. read more

Karen Is the nicest person with the best personality at verizon wireless she has outstanding customer service with a great out look on life and also very personable. She represents the company very well and also does a very Outstanding Job. She goes over and beyond For the customer with a GREAT smile and Lovely eye contract and makes you feel very welcome. She is very knowledgeable and very honest . GREAT EMPLOYEE I WILL BECOMING BACK TO THIS LOCATION TO DEAL WITH HER BECAUSE OF HOW GREAT SHE IS. TY So much!~ read more

Great service, fast and friendly! Highly recommended!

Let's see...I call ask them if they have a specific phone in stock, they check say yes, then I explain the plan I want to get, they say no problem. I say "great" I am going to be there in 20 minutes. I get there girl at door asks what I need. I wait 15 minutes, I then ask her how much longer she says someone will be right out. There are 2 associates working w customers. Then a guy comes out he takes the lady that walked in after me, apparently friends as he informs girl he's taking a break. Then another guy comes from back eating his lunch, standing behind register. The girl come over to me an says its going to be 30 minutes for someone to help you then it takes 45 minutes to sign you up. I say geez and leave disgusted!!!! Did I mention that when I walked in a very disgruntled man was walking out. read more

Superb customer service at San Leandro Verizon Wireless AGAIN. So it wasn't a fluke at our first visit. More outstanding staff! Thoroughly enjoyed Salina's upbeat, can-do attitude -- plus helpfulness by Alex (and greeter Sandra). GM Kai added to the overall friendliness. I learned to much today! So much patience to demo new techno options and answer my questions so thoroughly! I'll definitely go back to that store. read more

The best service ! Everyone here is super friendly and fast at getting things done! Sal helped me, she was very fast, knowledgeable, and kind. One of the managers, Tui, was also side by side with us for a bit and was great ! read more

I went to this Verizon location because I was returning a phone. Although there were several issues and concerns that needed to be resolved I was provided the utmost professional and courteous customer service by Enrico Sabio, Solutions Specialist and by Lauren Randel, Asst. Manager. Together they provided me with stellar customer service. Ultimately, Lauren resolved the issues and concerns to my satisfaction. This location has won my business and absolutely under no circumstances does it compare to other Verizon locations that I've had the misfortune of going to. I only hope that other patrons are provided the same professional and courteous customer service that I had the pleasure of having. Thank you Rico and Lauren. read more

I'm a couple days late. And this is my first ever "review" and I'm glad it's about Sharon Escamilla. I went in cause I cracked my phone and she hooked it up. Got a pretty sweet deal and she was very nice and knowledgable. Answered all my questions, and was very patient. She knew what I needed for my job and I didn't even have to tell her. I can appreciate service like that. And for that Sharon... I give you 4 stars. read more

I've been with Verizon for years, went in for an upgrade was lucky enough to get a VERY helpful and knowledgeable guy named Tony he was able to answer all of the questions I had. I did notice that all personal were not all as knowledgeable as Tony so I guess i lucked out. There was a lady that wanted to wait to work with him after hearing him tell me about the phone I was getting. read more

I like Verizon Wireless network service but hate the in store service. I've been at couple of stores just to buy an accessory for my phone but had to wait too long to get help on both stores so I just walked out after waiting almost an hour on one and over an hour on the other. I just went to the Davis St store just last Sunday to speak with someone about upgrading my phone and i was told the wait is over 2 hours. read more

I went to Verizon today for work. I went to pay a fee to have a phone reactivated, I was working with Ali. As it turned out, there was a miscommunication and the phone in question could not be reactivated. It was pouring rain and I was going to have to return to their store later to resolve the issue. Kai overhead our discussion and between he and Ali they figured out a solution so that I would not have to make another trip. He stated, lets figure this out so you dont have to drive back in this rain. Great folks there, super helpful and friendly from the moment I walked in the door. I do not use Verizon personally but I would not hesitate to recommend them based on my experience today. Thank you Ali and Kai! read more

My partner and I were ready to buy a phone and a two-year contract so we walked into the store on Davis Street in San Leandro. We were greeted by a nice fellow at the door who said that someone could help us. While we were waitin for assistance, we looked at and decided to go with the HTC Thunderbolt phone. We were not knowledgable about the plans that Verizon offers though. 10 minutes later, a "salesperson" comes to help us. We told her what phone we wanted and that we wanted a contract (not month-to-month) and she said she needed to get the phone from the back. Another 5 minutes went by and she comes out of the back talking and laughing with two guys. At least she did have the phone in her hand. She walks right by me and goes to a register, never acknowledging me or my partner, the customers! I suppose it was assumed that we were to go over to the register too. So we went to the register where I asked her about the various plans that Verizon offers. She told me "you have to tell me what you want and I'll let you know if it is available". Then she shoved a multi-page booklet at me (with the wrong page opened to pre-paid plans when I told her we didn't want month-to-month when I told her what phone we wanted). When I pointed it out to her her that she shoved the wrong page at me she said "you don't need to raise your voice - I don't need to hear that". I calmly stated that I didn't raise my voice and she again said the same thing to me. At that point, I asked her if a manager could help me because we definitely had a failure to communicate. (it didn't help that she was very ghetto) She said that she would speak to a manager. A few minutes later she came back and told me the manager said that someone else would help me. 10 minutes later I'm still standing at the register with no one to help me and the original "salesperson" is giving me dirty looks from across the counter. At that point, I decided that we would leave the store and did. I will never set foot in that store again and want to warn everyone that my experience there was unacceptable. We drove 15 minutes to the Verizon store at Stoneridge Mall in Pleasanton and had a very good experience there. Unlike the San Leandro store, the Verizon staff at Stoneridge were happy to see us, answer all of our questions and take our money. read more

I must disagree with all the negative reviewers. I went in today because my phone was acting up and I was very pleased with the service. I waited for about five minutes, but then I was helped efficiently and promptly. read more

these guys were great! i went in today to upgrade my iphone 4 to an iphone 5 which came out to be a little more than i had originally expected. i was short 10$ for my upgrade so i headed over to the shell station down the street to transfer some funds. Marlyn was the employee helping me and from the start she was amazing, very friendly, extremely helpful and she did everything she could to get me a good package deal on the new phone on top of that she offered to cover the last $10 on my transaction so i wouldn't have to struggle with my money situation. between the time that i made my 3rd trip to the bank and the time i got back, something in the stores system messed up and my order had processed 4 times! Marlyn immediately caught the glitch and did everything she could to try to fix it, thats when Anthony and Nick stepped in. for some reason the extra transactions didn't want to be voided so these 2 worked hard trying to figure out how to remove them all. these 2 were truly great as well, between the 3 of them i was able to get my new phone, car charger, phone case, and stylus within 1.5 hrs even throughout multiple trips to the bank. AWESOME customer service. Thanks guys :) read more

A few months ago, I went in to activate my iphone. The manager Alex was a total jerk to me. He didn't greet me. He just said we close in 20 minutes. What are you here for? I wanted to walk out of the store, but I needed to activate my phone in case of emergencies for my job. I told him I needed to activate my phone. He was like, did you buy it from here? I told him, no I bought online from the Verizon website. He said well just wait around and we will see if someone can get to you, probably not, but just wait to see. I was like WTF! how rude! So this nice african american girl asked me what I needed and I told her. She said, oh okay, I have 2 others here for the same thing, so as soon as I'm done with them, I'll take care of you. I said thank you and waited. While I was waiting for her, I saw the manager Alex screaming at this mom who wanted an issue fixed about her son's phone line that the store had messed up on. I thought it was so rude because I have never in my life seen a store employee literally yelling at a customer when they just wanted a simple issue fixed. He kept yelling at her Too bad! You're not getting that fixed! She was so patient and gently speaking which is why I thought it was strange that he was yelling at her. Other customers were in the store and all the customers were looking at him like what the heck is he yelling at this nice lady for? I felt so bad for her. As an employee and ESPECIALLY a manager, you need to set a great example for your own employees. Word of mouth spreads faster than anything. I will never ever ever go to this store for any need at all. All because of Alex. The other verizon employees all seemed very helpful and patient. He should be lucky to have those employees at his store. Verizon really needs to keep an eye on their managers. Especially a rude and condescending jerk like Alex. read more