They have what I need for basic car maintenance at a reasonable price. The staff have always been…read morevery helpful (e.g, looking up my past purchases etc ) and I never need to wait very long. This O'Reilly's is located on the south east corner of the 16/Potrero shopping center. There is easy parking in the lower level garage which can feel a little unsafe at times, so if you can snag a spot on the street it might be better. Another yelper reported the O'Reilly in the East Bay will install your new wiper blades after purchase. As far as I know this service is not available in SF, but we have Professor YouTube to help with that.

On Saturday we went to buy some parts at the store and there is a lady named Maria who met us once…read moreand it was in a very very bad way, she answered you very badly. The second time we went and we no longer wanted her to serve us and a very friendly boy served us but he told Maria that we I would translate in Spanish and she, annoyed, responded, no, they didn't want me to help them, so I won't do it. It's supposed to be customer service, which is the most important thing. I hope it improves, because if not, I'll talk to the manager because that bad behavior doesn't apply to any client.

I had a great experience with one of the parts experts at Auto Zone…read more His name is Leo F. He was polite and provided excellent customer service.

I really needed help with my license plate and was hoping someone at AutoZone could leave me in the…read moreright direction. My license plate was popping off and I was afraid it was going to fall off on the road. Luckily Andy was on duty and helped me secure the license plate by screwing it in correctly. Apparently I had done it wrong. I really appreciate their fast and friendly service. I definitely would come back if I needed anything else from this autozone.

I've only bought a couple car batteries from here. Good price. Great service, the guy is nice helps…read moreme get the right battery. I brought my old battery to return after and everything was very smooth. It's hard to park in the lot. Other than that it's pretty nice. A few people I know order parts from them too.

I spoke with someone about a part for my car. I don't know much about cars so I asked them how late…read morethey were opened. They said to come in they would look at it and if they didn't have the part they could order it for me and let me know once it got in. First of all this place is hard to find. They were very nice when I called back for directions because I was lost. When I got there it was a small place and they guy I talked to was very nice. He came looked at my car and said he didn't have it but would order it and give me a call tomorrow to follow up on how long till it came in. Two days later I realized I didn't hear from him. I called in and he said, "oh yeah. It'll be in I'll give you a call once it gets here." I followed up again a few days later and they still didn't have it. If it would've taken this long I would've gone to Auto Zone. It's been months now and they've never called me. Every time I had to call to follow up with them. The guy was really nice the place looked legit and I really wanted to like this place but their customer service outside of directly was horrible.

Friendly staff. WARNING OTR DRIVERS. If you are a rookie, good luck. This is a challenging back off…read morea two lane busy street. Set yourself up in the sighted position when backing in and hug the curb as close as possible. I had a parked car across the street so I was spotted by an employee so I could inch my way around that car. Once your in, you then have to avoid parked cars on both sides of you. I've been driving over 5 years and this was tight as hell with a foot of clearance on each side of your truck trying again not to take out all the parked vehicles. GOOD LUCK!

I give one star for responsive, but overpriced ACDelco parts. I went to get A/C Compressor and they…read morecharged twice as much as they charge if you go to ACDelco in Alameda. Online you save at least $100 then buying from here. Guy in front with glasses tries to negotiate pricing, but even the brakes/rotors were about $200 more than what you can get from O'Reilly. I wouldn't suggest getting charged more for car parts from here when you can put that money towards repair of the vehicle.

5 stars! I've taken my 2002 wrx here as well years ago and…read moreit's still running like a beast today. This time I got my 2017 wrx done here with Gio and he does a great job. He's very attentive to detail and takes his time to make sure the car is . I do appreciate that quality because when it comes to engines there's isn't really an easy way to go. Gio makes it clear and simple, once he feel comfortable with the engine and car he will let you know it's done. On top of the good service and quality work they back it with a 90 day warranty. Gio and his team def take care of you and get the job done. Thanks!

Bought a Honda engine from JDM Engine Bay and had an excellent experience with Gio…read more * Free local delivery * 90-day warranty (fully honored) * Professional, honest, and responsive After install, we thought the engine had an issue -- turned out to be water in my fuel tank. Even then, Gio still stood behind his warranty and took care of me without hesitation. He even helped troubleshoot and get the car running. As someone who runs an independent shop and has 10+ years in the industry, this level of service is rare. If you want a reliable engine and a company that actually backs what they sell, this is the place. Appreciate everything, Gio -- thank you again.

Worst place I've ever been the guy or the mechanic was a straight disrespectful guy!! He didn't…read morewant to help us at all and acted as if we were a burden for coming in!!

I stopped in today and received the Absolute Best Service from Terrance! He obviously knows his…read moreproduct and made my visit very pleasant! There's plenty of auto part stores in my area, but it's worth it to drive further and get exactly what is needed and deal with friendly staff!

I had a terrible experience at this store and want to warn others before they waste their money. I…read morespoke with the owner about getting paint for my pure white Volkswagen, and they assured me they could help. Following their instructions, I visited in person to place the order and paid $28 for a tiny amount of paint--barely enough to cover a fender. As a first-time DIY painter, I asked the staff many questions, including which sandpaper to use, but the employee was clueless, didn't seek help, and even tried to charge me twice because they forgot I'd already paid. No one advised me on proper application, like priming or scuffing the clear coat before painting. I mistakenly painted directly onto the clear coat, and the low-quality clear coat I bought from them left a sticky, mildew-like finish with dirt embedded in it after drying. It dried like jelly, not like normal clear coat, even after two coats. When I called to explain this to the manager, he was rude, hung up on me, and said, "We don't answer questions. You should know how to do everything." He bragged about being in business for 73 years, implying they don't need to care about customers or competition. The paint cans are a rip-off--less than half-filled, and you have to spray at a specific angle or it just shoots air. To paint a hood, expect to spend $60-$90 for their tiny cans. When I told the manager they should advise customers better, especially given the high prices, he dismissed me completely. I won't be back, and I urge others to read reviews before visiting. Save your money and go somewhere that values customers!

I got tired of buying small bottle of paint for my car. I paid $32 (0.4ml) for white car paint that…read morematches my car's original paint on Amazon. That was good for a few small knicks. Yes, you read it right, .4ml. I came here with my car's paint code, which is located on the driver's side door. I got an entire spray can of paint for $25 dollars. It took about 10 minutes for them to mix the paint for me. The color match is 99.9%, my eyes can't even see the difference. Highly recommend it if you're here to fix a scratch or get color-matching paint for your car.

Thank you for not ordering my part even after I called asking for an ETA on the order twice…read more "We don't have it in stock" 3 days of taking Ubers just for the customer service rep to tell me the store had never processed the order and requested the item. Their competitor had it for me within a few hours. Luck of the Irish I guess. Worst part is when this location closes they will blame the neighborhood when in reality it's the incompetence behind the counter.

After installing the fuse, i consulted you tube again to locate where my vehicle's rear brake…read morelights were. My car's owners manual wasn't useful. By looking at the glare of my brake lights reflecting off the windows of an office, i found which brake lights wasn't working. Disassembling the rear brake set, i found #7443 bulb was needed. Seems each socket uses a different bulb. Going to an Ace Hardware store not helpful. they don't carry this bulb. Went to Autozone, found it easily in the light bulb aisle. $9.99 same price as other light bulbs. Checked out relatively easy. store not busy. Probably the area. Front door was boarded up. Was able to change 1 bulb after some heavy pulling. The other bulb still unwilling to come out. Both bulbs had slightly blackish dust within..one appeared to be still working. Will need to find another window to reflect my brake lights to judge whether they are dead...

I called to follow up on a request I made on their website regarding a part I was looking for…read more Someone promptly answered my call. When I asked about the request I made online, the employee seemed confused and later said they haven't used their website in years. However, he was able to look for the part for me in their database. Unfortunately, it was not available, but glad it was fast customer service.

Ordered a radiator and paid for it. They did not have it on time, and did not care that they forgot…read moreto bring from their other location.

I've been a loyal customer of this store for going on 10+years. I've never had a real problem. I…read morehave the lifetime alignment, balancing, and rotation, so, yeah .... I'll be back until I get a new car. Lol But, my recent experience has me questioning that, as they no longer offer lifetime services. I called 2 days on a row, trying to get information on some new tires I didn't see on their website. I wanted to know if they could order them, and, if not, what would be a comparable tire. If they didn't have it, fine. But, the lady told me she would pass my information along to somebody to call me back. Nobody ever did. I called back later that day - about 3 hours later. I think a simple callback could be done within that span of time. Same thing. I guess she couldn't find it if they could order them. I called back the next day. Early. I have them all day, and still nothing. That was yesterday. So, here I am today at 9:20am sitting in the lobby of America's Tire, who gave me a same day appointment, explained the tire difference on the tire in getting (same brand, but different model), and will have me out in about an hour. Pep Boys, you didn't lose my business. But, you're only going to get the lifetime free services I get when I bring it in for an oil change.

If I could give 0 stars, I would. This place is poorly mismanaged and clearly has a problem with…read morethe concept of an appointment. I have been here three times for an oil change and each time I had an appointment. Every time the wait time was 2-4 hours for an OIL CHANGE. This last time was the final straw. I arrived on Sunday, July 26th for my scheduled appointment at 11am. The front-desk employee told me it would be a 2.5-3 hour wait because they only had one technician. I asked what's the point of an appointment when the wait time is so long and he said they only do appointments. I said I would wait in the area as I had came from SF and had no other option. After 3.5 hours, I returned assuming my oil change was done. There was no one in the lobby to assist the line and I had to go into the maintenance bay to find an employee to assist. When the same front-desk employee came in he told me they hadn't even started working on my car because there was an issue with the appointment before me, they needed a part, and couldn't get the previous appointment off the lift until the part arrived. Mind you, they had other lifts they could have put my car on for an oil change which should take 30-45 mins at most. What was the mechanic doing while he was waiting for the part? Clearly not working on my car when I was the next appointment and again, they don't take walk-ins. Did I receive any call or notice that there was going to be a delay? No. A rational person would have called instead of wasting my time. And to make matters worse, the front-desk employee estimated it would take another 1-1.5 hours for my oil change (since the alleged part had arrived for the other car). A 5-hour wait for an oil change demonstrates gross incompetence and mismanagement. I left without my car being serviced after Pep Boys wasted my time. This place has a horrible business model and clearly they dont understand that an appointment means you show up, they work on your car at the time that you have your appointment, and you leave. I will NEVER be returning and I urge anyone who reads this to avoid this location at all costs unless you want to leave your car for hours on end. This location is a joke.