Came here yesterday with my friend Alvin to activate his new iPhone and eSIM. Our technician, Bailey, was extremely patient with us and spent 30 minutes troubleshooting and eventually got it to work. It was also his birthday that day so afterward we went upstairs to get a cookie & cream soft serve ice cream for him from SomiSomi. Happy birthday Bailey, and thanks for your help! =) read more

This store barely earns 1 star. If it weren't for Sonia that greeted us and tried to get a manager, I'd give them zero stars! She called the manager, Moe, who said he'd be back in 5-10 minutes and could help us. Supposedly he was at lunch. We waited an additional 30 minutes before we gave up! It must be nice to take an extended lunch when you know a customer is waiting and the store closes in an hour. Apparently they don't care about customer service. We would've been better off staying with Verizon! read more

Came in to get 4 accounts brought together. Had Jason as our service person and although it took about 1.5hr total, he got done with what we needed and everything was successful. And kept a great attitude. In general have had good luck at this store. Suggest this location. read more

I spent almost 1 hour at the store tonight to deal with a "transfer of Billing responsibility" issue and a MyATT app "linking account" issue. The team lead, JOY, was super helpful. She went through several options to narrow down the root causes, got the other account owner on the line, and eventually suggested to add "an authorized user" and took over to complete the billing transfer. She was very skilled and knowledgable. She also made sure to hand over the "linked account" issue to another team member before she left for the day. I am grateful as it would have taken me many calls and more than a week to sort it out over the phone. Thanks to JOY! read more

One staff person on floor! Horrible service and wait time. Xxxxxxxxxxx xxxxx xxxx xxx read more

AT&T Store - 4 people waiting on one AT&T staff person on floor. Is this a going business? - Mobile Phones Near Me - Santa Clara, California

Extremely unhelpful, disregard for my time and now I can't upgrade my phone because the manager got me to switch over services and then failed to tell me an upgrade could only be done that day or the phone is locked. Said I could go to another at and y store the next day and then was informed I can't upgrade read more

I am writing to express my disappointment with the recent experience I had with (Joy or Mary S as it says on my receipt) the manager with glasses. I was given a different trade-in value than what was indicated on my receipt, and when I brought this to her attention , she said oh let me fix it. This caused me to doubt her words and double-check the invoice . We Additionally questioned her about the monthly payment as she stated it was around $5, but the invoice said it could be up to $1,000. When I pointed this out , she became rude and threatened to call security due to our "frustrating conversation." I am grateful that Jason intervened and handled the situation professionally. I hope that she can learn from this experience and provide better service to customers in the future .I would give Jason 5 stars. read more

Poor service and attitude from this store manager, Luis, and store representative, Jason. I had no issues ordering an iPhone 14 Pro and iPhone 16 at other AT&T stores using my account in the past, even after being told my name situations. This time, I came here for a trade-in. Jason took care of my phone, printed the invoice, and explained that the charges wouldn't be the same for the first few months. I wanted to understand the difference, so I asked them to print a billing statement. At this point, he insisted that the name on my ID didn't match my preferred name, so they couldn't access my account. I then asked Luis, who said they had to comply with company policy, and that other stores were violating it, which could result in termination. I called AT&T customer service, and the representative confirmed the same policy. Maybe many other stores might be risking termination at some point but at least Jason and Luis should have tried to speak professionally and nicely to a customer. How could they trade in my phone if they didn't validate my name before applying the credits to my account, but then later couldn't show me how the credits work? How could I know if the trade-in process was successful? The customer service representative said they should have checked my name first and provided me with a tracking number, which made more sense to me, but they didn't. Jason kind of had an argument with the customer service representative and insisted their system is different from the central AT&T system. The invoice meant it was completed. All of them were ridiculously unprofessional and lacked knowledge about the trade-in process. read more

Went into this location to change a number on a business account. 2 people working in store, I was the only customer who walked in - and these people gave Zero f's about helping me. All I wanted to do was change a phone number and these people couldn't have been bothered. Sad. I used to work for AT&T in a corporate store. And dread even looking at one now. read more

Great and fast service from Damone! He knew exactly what to do and gave amazing customer service.

The wait times on weekends rival the DMV. I was redirected to this location to activate a phone-- led to a 2.5 hour wait that culminated in: "oh, we don't actually do that here." Not exactly the answer you want to hear after you've been trapped in Valley Fair for however long. WHY NOT TELL ME EARLIER... :-( An Apple tech sent me here to activate my phone because "it would be faster"-- huge mistake. Upon arrival, there were 2 groups ahead receiving assistance from employees. I approached an employee on standby and explained that I needed to authorize/sync a new phone, showing him both phones and the sim card. Clearly he glossed it over and put me as #3 on the waitlist. We waited 2.5 hours. Customers came and went, while employees went into the back room for indefinite amounts of time. Time pretty much ceased to exist. I was in a black hole? Eventually, I was called up only to be told that authorization needs to be done by the Apple employee :-) Who I had spoken to :-) 2.5 hours earlier :-) and their techs had been erroneously sending customers to their store repeatedly :-) since October 2020 :-) because authorization is done over the phone :-) not in-store :-) Wow. If only there was a way to screen for this before customers waited for 2.5 hours :-) They even let us know that the "ATT" sim card the Apple tech handed us wasn't even ATT verified. Wat The team offered to comp the $5 fee for their own ATT sim card and make an exception to authorize the phone in-store rather than over the phone-- and even then, it took the phone the rest of the evening to sync (I was informed it'd only take 1 hr!), losing some texts in the process. There was a whole window between Saturday evening and Sunday afternoon where neither my new or old phone could receive any messages, even when I KNEW a message was sent, so I have no idea how many total messages I missed or where they went. Not sure if this is more of a ATT issue or a product oversight by Apple. I'd really recommend they have a better way for triaging customers. Lucky I had extra time to burn. read more

This review is for Mannie as he is a RoCkStAr who takes the time to help answer your questions without being pushy about sales like car salesman. Pls stop by and say hello to him. read more

AT&T Store - Say hi to Mannie! He goes the extra mile always. - Mobile Phones Near Me - Santa Clara, California

The times that I have written reviews are very few. After looking at the reviews there are a few negative ones, they are most likely because of old management. I went in yesterday @ around 7 to pay off the rest of my phone because the camera was damaged and to then upgrade to a new one. I couldn't be more grateful to have been approached by a manager named Clarissa. She saved me a good chunk of money because I had forgotten that I had the insurance and she helped me file an insurance claim. So I only had to pay $250 for a complete replacement of the phone!! If it wasn't for her giving me all the options she could've I would've ended up spending more money than I did!! read more

AT&T Store - highly recommend to pay for the insurance! - Mobile Phones Near Me - Santa Clara, California

Just read a review from January 2024 same issue: Not a single "We'll be right with you". No acknowledgement of me even walking in. There's no queue, no waitlist or anything to put our names down so employees can't tell who comes in first, who to help, etc. This place needs to have a system where customers can put their names/phone numbers to be called so they know who to help, etc. This is a known issue at this store yet nothing has been done in almost a year. read more

Extremely unhelpful and rude. I just wanted to buy a SIM card. The staff was beyond useless.

Jairo and Zaria are outstanding employees and are so kind and nice . Both go above and beyond the call of duty. Definately deserve a raise.

Surprised at the low rating. I had to go here due to some issues with my account and my phone. Long story... The usual location I go to near Westgate closed at 7 so that brought me here. I did not have an appt but got to an agent pretty quickly. I wish I remembered the name of the woman who helped me, she was great. It also looks nicer than the other locations and reminded me of an Apple store. read more

Been here for 2 hours. Not a single "We'll be right with you". No acknowledgement of us even walking in. There's no queue, no waitlist or anything to put our names down so employees can't tell who comes in first, who to help, etc. This place needs to have a system where customers can put their names/phone numbers to be called so they know who to help, etc. It's crazy to think restaurants have waitlists, you can even join on Yelp. For a major cell phone company- nothing. read more

This review is a shout out for Danny and Jesse, not necessarily AT&T. I came in to protect my new s22 Ultra and turn in my trade because AT&T didnt send me a return label. Danny was awesome! Helpful, knowledgeable and easy to work with. He helped me with a few setting adjustments on my new phone. I ended up with a new charger, case and screen protector. Luckily there was a buy 2 get 1 promotion. If I need to go into an AT&T location it would be this one and I hope Danny and Jesse are working. read more

Jairo provided us with amazing service and answered all of our questions and concerns with patience and kindness. Thank you! Ask for him when you come in! read more

Jason was my phone technician/sales person. He was very helpful in assisting me getting my daughter's new iPhone setup and added to my account. He reviewed my current phone plan and was able to show me where a could save a little money. Always a plus! He and his Manager Larissa also assisted me in updating my Directtv to a different plan. They're a good tag team, they definitely worked well together. It took a little time but they were able to get everything figured out to my satisfaction. I've been a long time customer of AT&T and some locations are better than others. This is one of the best! Great job team. Thank you! :) read more

It was the worst place I have been to. Extremely disrespectful to customer and totally disorganized. Don't go there.

Francisco is a terrible customer service representative. I went there to add a new line to my account for a family member and he asked me if I wanted to change my plan. When I asked him what would be the difference, he said that it would be the exact same except I would get "better and faster service". He did not tell me that I would lose personal hotspot access, and on top of that he told me I would get a 20% corporate discount from the company I work for but he associated the wrong company (with a lesser discount) with my account even after I told him 5-7 times my company name (I even spelled it out for him every time). This guy needs to go. Never been more dissatisfied with any customer service experience, and I've even been on United Airlines. read more

Damone was extremely friendly and very helpful picking out a new phone case when we stopped by today

Not much help. Long wait. Disorganized. Certainly not a good experience for me and my daughter

Went in while waiting for my iPhone to get fixed at the Apple store. Asked for assistance in upgrading my phone plan and they the employees were very nice and knowledgeable. I was able to get upgraded with ease. I really enjoyed my interaction. read more

Great customer service and staff here. I got a new iPhone 15 and Jason was super helpful. He made the whole process smooth and simple.

Thank you especially to Jason for assisting us in connecting our device to an existing plan. He was exceptionally patient and thorough in explaining what needs to be done. read more

I was lied to about the charges I would get if I switched from Comcast. The rep told me the internet charges were part of the $120 TV fee. They aren't. And I would get up to a $100 credit so I didn't have to pay any installation fees. That didn't happen. If you have Comcast, DON'T SWITCH read more

Jairo's service was excellent!! I came in today in which I was on a time crunch and needed to get my screen protector changed and Jairo was really nice and took care of me and I was in and out! read more

Wow this is the worst store. The people know nothing about the plans, or phones or anything. We asked 2 different people the same questions about the same plans and got 2 completely different quotes. I'maddition we were told we could not add an additional authorized user in the store and it had to be done either on line or by phone. They told us doing it over the phone would be much easier, but in 5 minutes on our phones on line we had it finished without issue. On top of all of that we had to wait forever for someone to help us. Just stay away. Find a different location. read more

Great service/experience!! Had everything thing that I needed. Thank you Zaria and Owen. You guys ROCK!!

If I could leave less stars I would. Horrible customer service. This has to be the worst store in the South Bay! These losers had no interest in helping me or my 85 yr old father. They were more interested in gossiping about their weekend. This is very upsetting as I've been a customer for over 10 years. I went in to seek information on a new promotion that the staff didn't even seem to be aware of. The manger on shift seem to have his head up is ass as well. I will be leaving att for mint mobile now as they can offer the same cellular service with out the rip off prices or horrible customer service. read more

This is absolutely the worst service that I have ever experienced at an AT&T location. I honestly do not understand how any organization would accept such terrible service to be provided in a flagship store. Wait times are terrible. They have an appointment system that is not applied and they are discretionary with their walkins They are on break for most of the day, probably work for 1 hr of the day if at all. Who is the manager of this store? Well the folks working there don't know either. Don't come to this store at all costs read more

Went to AT&T to get a new iPhone. iPhone 7 trade in at AT&T was $87 vs $200 towards an iPhone X Max at the Apple store The AT&T sales rep straight up LIED to me that the Apple store cannot set up AT&T accounts and that I must go thru AT&T. this was a lie for the sales rep to get commission most likely. Went to Apple and traded in the phone and Apple set everything up for me without any issue. I wanted everyone to know the DISHONESTY going on there at AT&T. I don't want to mention the sales rep name but this is super shady and buyer beware when dealing with sales reps here! read more

I came in to downgrade my plan and was told that the wait was 20 minutes. I walked around the store and waited for a total of over 45 minutes until my name was called... They mistook my inquiry for something else and gave me a card to call... So I waited over 45 minutes just to be handed a card after 30 seconds of talking, great. It's not like I had other plans, you know? read more

AT&T Store - Mobile Phones Near Me - Santa Clara, California

I just bought a new phone on Thursday and they offered a promotion where if you buy a phone you can buy an iPad for only $99. I came in on Thursday. Rep 1 said "we have this promotion blah blah blah" wrote it down on his card, SIGNED IT, and said it's valid for 14 days. But they didn't have any in stock so I came back to ATT the next day on Friday. And the reps said they still didn't have it in stock but they could order it for us and we could pick it up tmrw since the promotion is good for 14 days after you purchase your phone. Came back on Fri morning and verified with Rep 2 "is this promotion still going on, can I still avail of it" Rep 2 confirms, "yes ma'am but we still don't have it in stock, if you come back tomorrow and leave your name, we'll order it and have it ready". I call later on Fri night and verified with Rep 3 "I ordered an iPad, want to make sure the promotions still valid and the iPad will arrive tomorrow on Sat?" Rep 3 confirms "yes ma'am we have all the details ready for you to pick up tomorrow" When I came in on the third day to pick it up they said the reps had been offering an expired promotion and they couldn't get us the iPad anymore. They wouldn't offer a refund or anything. I called customer service and no one could help me. Came in on Saturday and their assistant manager flat out said "it's an expired promotion that ended June 30, can't give you the iPad, my hands are tied." No refund, no nothing. He kicked me out of the store. I called ATT and was on the phone for like 2hrs. I kept crying. This is NOT how you treat customers. We have been loyal to ATT for over a DECADE. I may just leave to a different company. read more

Amazing service from Desiree. She helped us out with everything we need and found the best value for us with an upgraded phone and service. I told her that we're visual learners so she and she was able to write down the comparison between the new plan and the old plan on paper. She was thorough and articulate! read more

Creepy and invasive! I came in for a simple SIM card replacement and they asked for my address (which in hindsight I should have questioned more, considering that they have my account details), only for them to use that information to check my cable and internet situation to try to upsell me on fiber internet. I was very clear in establishing that I wasn't interested in their sales pitch, only for the employee to talk behind my back to their colleagues and then guilt trip me to stay for a DirectTV demo. Don't come here unless you want to work with unprofessional staff who use intrusive sales tactics. read more

Corporate store not a third party authorized dealer. That means if there is something wrong with your SIM card, they won't charge to replace it. I was in and out of the store in 5 minutes with a super attentive and pleasant associate (Harjas? Sorry if I butchered your name!) Highly recommend this location read more