We received excellent service here. The first person greeted us and welcomed us and made sure we…read morewere on the waitlist. The second person came shortly afterwards and answered all of our questions about the deals with getting a new phone. She also replaced the SIM card of my husband's phone and it's working better. Our phones are old and we are ready to get new ones and they had a good deal on them. Problem is I have too many pics on my phone and need to take care of that. I would feel very comfortable purchasing our new phones from this location bc of their excellent customer service.

If I could give negative stars I would! this store is absolutely horrible. The people are so rude…read moreand unprofessional. They scammed and messed up my promotion so much that it has taken me many many trips to the store and many many times to figure out why they did not give me my credit!! Turns out THEY messed up my number and I got scammed out of it. It has now taken up 7 months to get anything and I still don't have anything!! I'm so angry and annoyed!!

What a garbage experience…read more Their 'genius' bar is run by idiots and nobody knows what they are doing there. Their manager just stand around and do nothing except maybe tell their people to take more customers. Had to sit there with a friend as they checked us in hours early and we wanted to leave the store but they insisted we stay and we would be seen sooner rather than later. I wish I had gotten the names of those morons. Who is running that place?

Rude. I can't stand the In-Store Apple Experience but this one was the worst. Big, clean, and who…read morecares.

I just want to thank Jasmine a store associate for taking the time to help me today. I came in on a…read morewhim today just asking for help and she made the entire process so easy. I will be coming back again thanks to her. Thank you for making me feel so welcomed.

I came into this T-Mobile location as a new customer switching from AT&T, ready to start service…read more Ryan initially helped me while discussing the higher-priced plan. However, once I told him I preferred a lower-priced plan, his attitude changed and he told me I could just "do all that online." As a new customer, I walked into the store because I wanted in-person assistance. Being dismissed simply because I chose a more affordable plan is disappointing and unprofessional. Every customer should be treated with respect, regardless of the plan they select. This experience cost T-Mobile a new client. I will not be switching.

As a follow up to my ipod they haven't repaired or returned (stolen, I guess,) Zagg has an "F"…read morerating from the Better Business Bureau. Do business with them at your own risk.

Avoid this location! They destroyed my phone.I brought my phone here just to fix a smashed screen…read more Their technician completely fried the internal logic board during the repair, making the phone permanently dead.When I asked them to fix their mistake, the staff refused a refund, blamed my cracked screen, and made me wait for 4 hours before locking the doors and closing the store on me. I had to take it to the Apple Store, where they confirmed ZAGG's repair attempt ruined the phone. Completely incompetent and unprofessional. Avoid at all costs.

Horrible experience! You can't speak to a human. The only option is dealing with a stupid AI bot…read morethat is useless. Even after answering all the questions, you still can't speak to a human. Do better.

We stopped in to check out some phone cases for a new phone. Caleb saw us struggling and came right…read moreover to assist. Caleb helped explain things and put us on the right path. just goofing around we looked at some Meta glasses!!! Caleb explained the glasses and showed us how to use them. pretty neat. we didn't buy them yet but when we are ready... Caleb is our guy!! Our pup Bodhi thought they were pretty cool too!!!

We were on a hunt for a replacement battery for my iPhone 13 mini. Apparently, these are rare and…read morepricey. The Apple Store was weirdly frustrating with my request. As we walked into the mall, we passed ZAGG and took a chance and asked. They had two batteries in stock. Sold. It was installed within 35 minutes and we were back in business. I highly recommend this kiosk in the UTC mall.

No stars. Dropped an ipod for battery replacement two months ago because owner/manager said he…read morecould do that. Numerous trips to the kiosk, with no repair. Now, he indicates he lost the $250 device. Do business with these people at your own peril. I'd give no stars if possible.

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

I am extremely disappointed with Spectrum's service…read more About a week ago, Roberto Dottavio (Residential Connectivity Specialist) came to my home and offered me Spectrum Fiber Internet 1 Gig for $50/month, with the first month free. At the time, I was already using Frontier Fiber 500 Mbps for $49/month. Since Spectrum offered a faster plan for nearly the same price, I agreed to switch. To make sure everything was accurate, I called Spectrum's customer service at 1 (833) 737-0874 the day before the installation. The representative confirmed that Spectrum Fiber was available at my address. On August 4, the installation technician, Andy, arrived. After checking every utility box in the neighborhood, he informed me that there were no Spectrum fiber connections available. In other words, the service I was promised simply did not exist at my location. As a result, I had already canceled my Frontier service based on Spectrum's assurances. Now I regret that decision and have to call Frontier again to ask them to reconnect my internet. This experience wasted my time, caused unnecessary inconvenience, and showed a serious lack of communication within Spectrum. Customers should not be told that fiber service is available when it isn't. I sincerely hope Spectrum's management sees this review and takes steps to improve the accuracy of the information provided by its sales representatives and customer service.

They will not send out a repairman. They do not listen to…read moreyour problem. The read commercials for other products. It is truly horrible.