8/9 I thought I was going to a Verizon store but instead I…read morewas inside a comedy show. Joseph was so funny, he had me laughing from my entrance until my exit. What a great guy and sales associate or tech. Joseph's customer interaction is natural. Although this was not a corporate store and Joseph did not waste my time, instead he recommended that I should seek out a Verizon authorized repair shop versus keeping me in the store trying to sell me something that I did not want. Joseph insisted that I wait for the new release so that I can have a choice of a new model versus what is already on the market. I don't find this fine quality and personal customer service from all Verizon techs, especially from an authorized dealer. What resonated most with me is that Joseph respected my time even though Joseph was eager to make a sale, he cared more about me being a satisfied member of the Verizon family. It is rare to find such quality and level of personal customer service from any Verizon techs, especially from an authorized dealer. It is too bad that I don't shop at authorized dealers because of a bad experience but Verizon- Cellular City East Islip has a jewel and his name is Joseph. If I had more time, I would have walked out with a new phone. Inspire More, Yelp More!

Youseff (Joseph) was extremely helpful when I returned to Verizon ( started in 2004) after…read morefoolishly switching to Optimum mobile this past year for cost savings- which compromised quality. Joseph assisted myself and two family members with obtaining affordable phone and home internet plans without compromising quality! He applied every discount we were eligible for and also gave us a few perks. Im back to Verizon thanks to Joseph and wont leave again!

Service is good, price is great. Awesome customer service. I've been with them for years and they…read morenever randomly raise my rate or add on odd fees or taxes.

T-Mobile Tony this location's manager took as long as needed to explain all aspects of the plan,…read morepricing, equipment, insurance and anything else we wondered about to ensure we walked out 100% comfortable with our change in carriers. He went above and beyond to help us find the best deal possible for our family plan. Super thorough in his approach to ensure nothing was missed or forgotten about. Even wrote out detailed instructions on the steps needed to be taken after the fact to link out existing Netflix account to our T-Mobile plan to take advantage of the free promotion. Be sure to stop in and see him for all your cellular needs! Thanks Tony!

Marie was the super helpful figuring out a way to get a replacement phone at a low cost. She's…read moresuper efficient, knew what she was talking about and told us what promotions they had without trying to over sell us. thank you girl !

I highly recommend the Verizon store in "Airport Plaza" on Route 110 in Farmingdale, NY. I went…read morethere on 02/17/2023 in the evening honestly dreading the process of getting a new phone, getting a new watch. possibly changing my Ipad, and changing my plan to best suit my needs (personal + financial). Grace (Gia) helped me and was absolutely wonderful! She was not only personable, but quite knowledgeable. I am not a "technology" person, but she took the time to explain my phone/watch features. Gave me good advice on my Verizon plan. I could tell she was honest and really was there to help me. (Jess M)

I want to give a big shout out to Rina at the Verizon store on Rte. 110. She took the care and…read morethe time needed to update my phone, looked at what cellular plan would be best for our family, and took the time to explain things. I was able to leave my phone there and she called when it was ready. The store is clean and organized and not crowded at all. It all was a welcome relief compared to other Verizon stores that are so crowded and treat you like a number, rather than a person.

Went to pick up an order of a new iPhone i placed from my Verizon account as an authorized…read moreuser/account manager. But was given a hard time upon pickup by an employee named Jeff at this Medford location. Once he saw my name wasn't showing up on my account he stood up, put my order back, and proceeded to help the next customer. Even when i was trying to verify with Verizon, showing him my name is down as an authorized user he still dismissed me and rudely told me to ask a different representative in the store to help me because he wouldn't give me the phone. Rather than trying to check my account again, refresh the page and offer to help or show any kind of patience he quickly dismissed me left me to figure it out on my own. Only until another Verizon rep Rolisa came to help me as she over heard the situation and even apologized to me for how Jeff spoke to me and how he treated me. Rolisa quickly and easily refreshed my account, saw my name was in fact present on my account and efficiently assisted me to my pick up order and new phone. I greatly appreciate Rolisa's help but i am deeply disappointed in how Jeff treated me in front of other customers and his own coworkers. I've never had a bad experience with Verizon customer service, my family has used Verizon for 20+ years for phone internet etc. so this encounter was quite uncalled for and shocking to me. I have already submitted a formal complaint to Verizon corporate.

Exceptional salesmanship from the representative Eddie, he communicated everything accurately, with…read moreno hidden fees and I am very pleased with my new service and phone! Thank you Eddie, great customer care!

Went to get a new battery put in my old phone met Mike who was great we talked for about 10 or 15…read moreminutes and the job is done. The price was just what he said it would be. I'm pretty sure we're gonna do a little more business about something else he couldn't of been more friendly and professional with what I had done I absolutely would recommend him.

Michael was friendly knowledgeable and efficient i would highly recommend paying him a visit if…read moreyou are trying to save some money on your cellphone bill

This sprint store is amazing. They always go above and beyond to help me out with any issue I have…read more Also sprint as a whole has been great. I use them for my personal and business phone lines. If you need and upgrade or don't like your current company you are using I would definitely check them out.

Totally disappointed. Patrick and Dashawn swore to me that if I upgraded and switched my plan,my…read morebill would come down. I asked, with a witness a minimum of 10x if they promised to me, I asked them if the $45 they kept going on about if I switched and upgraded would be the total of my bill ($90) for 2 lines. They repeated and we even hand shaked on it. I was informed they are taught to say what ever it takes for a sale. I sat for 2 hours, lost most of my data, didn't need a new phone upgrade,all I wanted was my bill lowered. Not only is my bill the same $207, but when I went in to complain the nasty comment to me was " well you didn't think you were getting a free phone, did you?" And I will have my store manager call you..gee not surprised I haven't heard back..good news T-mobil will buy out this plan and they are taking over Sprint..so hopefully you will all be looking for new jobs.

Had a positive experience and would like to thank Sage for being professional, a fantastic…read moremultitasker, kind and patient. They were extremely busy being it was the day that the new iPhone was released. It understandably took longer than it would've otherwise, but he was able to get the job done and be pleasant while assisting multiple customers. I recommend them. Thank you.

Kudos to Sage who helped organize a cellular phone purchase for us. Each family member was able to…read moreget info from Sage so a final purchase could be made. Appreciative of all time and energy on customer service provided! Five star! Thanks.