1. Verizon

    1. Verizon

    0

    South Pasadena, CA

    Verizon

    3.6 (102 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 2 months ago

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    7 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    12 years ago

    Sean gave fantastic service and did an awesome job taking care of me! He explained all of our options, made great recommendations.

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    10 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    8 years ago

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    9 years ago

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    10 years ago

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    9 years ago

    Never leave Yelp reviews but went out of my way to post this as It was an awesome A+ experience ...... thanks for all the help Kenny!

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    10 years ago

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    12 years ago

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    14 years ago

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    Page 3 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    Love this store, the rep Duglas and the Manager Anthony are so knowledgeable,helpful, and friendly.

    Mentioned in 14 reviews

    Read more highlights

    You might also consider

    Verizon

    Verizon

    (491 reviews)

    $$$

    The Verizon retail store is located at 368 South lake Avenue Pasadena California 91101. It is in…read morethe business district of South Lake Avenue. While it is accessible from South Lake Avenue, the best way to enter Verizon is from the South Lake Parking District behind the store along Shoppers Lane. There is also a small parking lot directly behind the store with about 18 parking spaces. When entering the store from the parking area, you are greeted with a friendly hello at the reception counter. Here you will be asked some questions about the reason for your visit. They handle a lot of situations at this Verizon location. Everything from accessories, new phones, notebooks, Laptops, to mobile phone connections and plans. I was surprised to hear that they handle a number of corporate accounts. After waiting a few minutes, a consultant led me to a desk for a "how can I assist you" interview. After explaining that my phone was old and not always reliable, I needed a new phone. All my phones lately have been Samsungs so the new Samsung Galaxy S26 Ultra was my choice. After making my choice, Yaz went to the back and brought out the phone and papers to go over. I appreciated the explanation of the options that were available and checking my wireless plan to make sure that I was getting the most for my money. I also asked for help transferring all of the information from my old phone to my new phone. After making sure that I had no other questions, I paid my bill and was on my way home with a brand new phone. The whole experience took about an hour. Yaz was the perfect consultant. He was friendly, engaging, and very knowledgeable. I was very happy with everything about my visit to this location.

    Had no intention purchasing a phone plan, came across an associate from Verizon named "Derek" on my…read morecommute to the parking lot. Convinced me to come inside and check out a few specials they have going on. To say the least, you will leave the building with a confident purchase and a great understanding of your rate. Not overly ambitious for a sale, just confident in answering questions you may have. Great environment , quality salesmen and great phone service #TeamVerizon

    Frontier Internet

    Frontier Internet

    (423 reviews)

    Chinatown

    We got Frontier fiber installed back in December 2025. But since the line is across the street they…read morehad to run it through the air across the street, tie it to one of my trees and then drape it diagonally across my front lawn about 250 ft to my house. It was fine when the snow was on the ground but I've been having to move it around each time I mow my lawn now. I've called them repeatedly to have them bury the line and they've given me three dates now that came and went, and aside from the initial visit, where they texted me saying they couldn't bury the line because of snow, the other two dates came and went without giving me a reason. I've been calling them every month now having them give me full credit for each month the job remains unfinished.

    Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.

    BAI Connect

    BAI Connect

    (829 reviews)

    Sherman Oaks

    I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

    This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

    Spectrum - Renovated Lobby

    Spectrum

    (97 reviews)

    Visitation Rights: Been here a handful of times over the years. Either to return/pickup equipment…read more(Router/Modem/Cable box), or to pay a bill. Wait Time: Wait time can be long. The last time I went to the shop, I waited about 2 hours. I would suggest to make a appointment for the day you're planning to visit the shop. Background On Visit: Came to the shop to return my old modem instead of returning through UPS. The reason for that was because I wanted to know for sure that I returned it. Ambiance/Decor: Ambiance is nice with limited amount of seats Service: Service was snail place when I last went to the shop last week. They were understaffed where there would be 2 - 3 reps working at one time when there is a total of 5 workstations. Recommendations: It would be nice if they had a express line for pickup and drop off of equipment. Something simple like that shouldn't take two hours to return.

    Based on customer feedback and local reviews covering both the retail store (834 E Valley Blvd) and…read moreresidential service in the Alhambra area, Spectrum's key areas for improvement fall into four primary categories: 1. In-Store Queue Management & Equipment Returns * Streamline Quick Drop-offs: Customers frequently report long wait times at the local store just to return modems or TV boxes. Implementing a dedicated, self-service drop-off kiosk or express return line would prevent routine returns from backing up behind lengthy sales consultations. * Reduce Kiosk Bottlenecks: Mandating detailed account sign-ins on store tablets before acknowledging waiting customers creates unnecessary friction, especially when staff availability is visible. 2. Network Consistency & Weekend Reliability * Peak-Hour Stability: Local residents report recurring speed throttles, intermittent packet loss, and service dropouts during evenings and weekends. * Symmetrical Speeds: With more users working from home in the San Gabriel Valley, standard cable upload speeds (typically 10-20 Mbps) struggle to keep up with increasing demand compared to emerging local fiber options. 3. Billing Transparency & Promo Expirations * Predictable Long-Term Pricing: Customers frequently cite steep price hikes once 12-to-24-month promotional rates expire. Spectrum could improve trust by clearly communicating scheduled rate step-ups in advance rather than surprising subscribers with sudden increases. * Less Friction on Retention/Disconnections: Ending service or adjusting packages often requires navigating high-pressure retention scripts and upsells rather than straightforward, respectful account adjustments. 4. Localized Support & Communication * Multilingual Staffing: Given Alhambra's demographic diversity, expanding bilingual customer service options (especially Mandarin, Cantonese, and Spanish) across in-store staff and phone lines ensures clearer communication regarding contracts and troubleshooting. * Proactive Outage Alerts: More accurate, automated text updates during neighborhood maintenance or localized outages to prevent unnecessary technician appointments and store visits.

    Cosmo Repair - Store front

    Cosmo Repair

    (431 reviews)

    $

    I wholeheartedly recommend Jessica Valencia at Cosmo Repair. She's the owner and an excellent…read moretechnician, and it's a pleasure to support a small business where you can actually reach the person who does the work -- by phone or text. Jessica has been in business since 2008 and has been at The Paseo (formerly Paseo Colorado) in Old Town Pasadena for many years, though in different mall locations. She also graciously validates parking. I came in late afternoon to have her inspect my older Samsung phone. Parts took two days to arrive; if you go early enough, they sometimes come the next day. She orders Samsung screens made in Korea. They are not OEM, but mine passed the fingerprint sensor configuration test, which is important. You want to see if the screen's sensitivity is working properly. If you don't want fingerprint login, just delete it after the test. There's a 90-day warranty. I returned two days later. She installed the replacement screen and camera while I waited in the lobby. There's a comfortable black couch and a nice view of shoppers at The Paseo. She really rescued this phone. Another shop had damaged the camera while replacing a cracked screen and sold me a knockoff that developed vertical lines in under a year and wasn't touch-sensitive. Jessica replaced that non-Korea screen and fixed the camera. If you need Samsung repair, go to Cosmo. Wherever you take the phone, ask for a Korea-made screen and confirm it passes the fingerprint sensor configuration test before you leave.

    Quick repair with warranty. Best price out ouf 7 different inquiries i made. Open on a Sunday!…read moreresponds quick!

    Verizon - mobilephones - Updated September 2026

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