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    6 months ago

    Kendall is always a pleasure to deal with and has great insight and knowledge regarding plans and accessories.

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    Ask the Community - Verizon

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    Verizon

    Verizon

    (116 reviews)

    $$

    i usually don't leave reviews, but after visiting the Verizon store i really felt like i should…read moreshare my experience. the service was wonderful, and i especially want to thank Milena. honestly, it's rare to meet someone who works with so much care and dedication. from the moment we started talking, she was very kind, calm, and patient. she didn't rush anything and took the time to help with every question i had. you can truly see that Milena cares about people and wants customers to leave satisfied. her attitude made the whole experience very comfortable and positive for me. i felt respected, listened to, and genuinely helped. employees like Milena make a huge difference. i'm very grateful for her help and also thankful to Verizon for having such a wonderful and hardworking person on their team.

    AVOID!! Just spend…read morethe better half of the afternoon trying to undo a mess that an employee made here. All we needed was a new iPhone. We didn't want to trade in or care about promotions, we wanted to buy the phone, activate it and keep the old one. Sounds simple right? Wrong... it started off by the employee taking a photo of our entire account on her personal device (think address, phone numbers, last four of our credit card, last four of social etc.) and sent them to her "manager" to ask about promotions. We didn't care about promotions because we weren't trading in. There was even a Verizon Business associate at the high top when this happened. She stated to us when the employee walked away that she had never seen that in her career with Verizon and promptly let the manager and district manager know via Teams messagings. We asked her to delete the photos when she rolled her eyes and looked at us crazy because usually that action is frowned upon. Next- we wanted to buy the phone outright. Apparently you can't and still have to finance one month. She hands the husband the bill and she overcharged us for two phone cases, $300 activation fee and a mystery $150 that we couldn't get to add up from the original pricing she gave us. We told her about the errors, she quickly deleted the two cases shoved the iPad back into my husbands hand to review and he still had questions. Never once did he sign, authorize the deactivation of his old phone- nothing. We chose to walk because of this experience and overcharging... behold she had already deactivated my husband's old phone... so now no phone at all and we spent 45+ minutes trying to get it reactivated. It worked for a second, now no service and we are having to scramble to figure out how to fix it.... Do yourself a favor if you can.. AVOID!

    Verizon - mobilephones - Updated August 2026

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