Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

I cannot recommend Christian highly enough ! I'm not at all "techy", and he couldn't have been…read moremore accommodating in explaining things to me. He was beyond patient. I will always ask for him when I have any questions. Bottom line ~ he cares !!!!

I couldn't get my email to sync with my phone. After Apple tech support, Best Buy, Apple Genius…read moreBar and 2 hours on the phone with Optimum, I went to the Verizon Chester store where I bought the phone as a last resort. I was there for 10 minutes and Jonathan F. fixed the problem. I am so thrilled and appreciative of his professionalism and patience with me. Thank you, Jonathan for being a superstar!

I've worked with multiple business ISP's in the past, including: TowerStream, Time Warner Cable,…read moreWebPass, and Cogent. None of them have been as attentive and helpful as Atlantic Metro throughout the setup process. Atlantic Metro specializes in Metro Ethernet and Fiber, which are arguably far tougher to install than traditional copper - and I am quite impressed by their ability to rapidly mobilize contractors, get permits, arrange setup - all while keeping the customer in the loop. Their backbone reaches everywhere in the city, and their network is rock solid, most of all - I love having someone being able to answer my requests whether via ticket or via phone, at any time of the day. Clearly, I made the right choice by choosing AMC. I just ordered my second 100MBPS Metro Ethernet connection this morning!

From the owner: Business Internet Access, Managed Hosting, Data Center Colocation, Dark Fiber, Multi-office…read moreconnectivity.

Optimum has been great until now. Tonight the wifi and thus internet connection crashed. Calling…read moreOptimum, I was promised that I would receive a call back in up to 20 minutes. That was an hour ago and no call. This service is a joke. I wish that I had alternatives but unfortunately these folks "have" this neighborhood. (and thus they don't need to be try)

It was a very bad experience at the Optimum Sparta, NJ location. And this wasn't the first time. My…read morehusband also had a situation with them awhile ago. He had a problem with a modem and she proceeded to say, "Any regular person would know how to connect a modem." The people there and just the whole ambiance is just so negative. I asked a simple question and the person working there, Christine, was just rude and did not answer my question just just gave me a vague answer. I had to ask her three times and then she proceeded to have a major attitude. She needs considerable re-training on how to assist and treat customers not just ones that agree with her, but any customer that is inquiring and having a problem with their equipment. This cable service doesn't seem to be hiring quality help. They badger people all the time with mobile service pitches which I wonder why. In any case, I don't appreciate the lack of respect they have for their customers.

I used to work at Verizon. My phone had broken to the best of my knowledge and I attempted every…read moretroubleshooting step I've ever learned. Somehow, this wizard of an employee performed what I can only describe as an act of voodoo and resurrected the phone. He lost a sale, sure but my god I will never go to another Verizon store now. He just saved me a 1000$ bill two days before my birthday. Absolute legend in my eyes, in reality he didn't even have to try and fix it - but within moments it was better again. Still not sure how, but come to this Verizon 100%

Having been a Verizon customer for 20+ years, I have always gotten the best deals and service…read more Rarely (if ever) have I or my family members made any complaints. But the attitudes and overall decorum of this store location that my mother and I encountered today was just abysmal and ruined our day. First of all, we entered and no one greeted us or asked if we needed help. We were hoping to get a new phone case that would fit my father's outdated I-phone 11. I knew we probably wouldn't come up with anything and that it would be too out of date, but we'd gotten multipurpose cases here before. We made our way over to the phone case area and it was a mess, there didn't seem to be a real order to anything, things were mismatched, etc. Then an employee walked past my mother and let out a loud, disgusting belch. A nearby customer, who was waiting for said Verizon employee to come back and attend to him, even responded in disgust and annoyance saying with immense sarcasm, "Charming." I then made my way over to an older gentleman employee, saying excuse me and apologizing if I was interrupting him as it looked like he was in the middle of helping someone/doing something on his tablet. Said gentleman rolled his eyes, huffed, and said in a deeply annoyed tone of voice, "What's up?" I asked if they had any cases that would fit an I-phone 11 and he interrupted me before I had time to finish my question and said, "We don't have that. It's too old and out of date. Happy Holidays." before going back to what he was doing. While I knew it was a long shot that we could get said case, I believe we could have been treated more kindly and that overall demeanors of the employees and the store could have been better and more professional. As a customer there for almost 20 years, this was very very disappointing and made my mother even consider switching service providers due to how everything went.