If you want good customer service see Gabe he will help you. Verizon up in NH is not the same as in Tucson that's for sure. Gabe helped me resolve my problem and got me a new screen cover for a discount. Thank you Gabe! read more

Verizon corporate is what is on my mind today. I just got off the phone with their Tech coach, about a phone I purchased for $200.00 (remember that amount) I also purchased the insurance for the phone. When I originally purchased the phone, I tried to activate it, I got a system error. That was approximately a month ago. Fast forward to today. I went to the corporate Verizon store to have them activate the phone. They could not activate it either. Same system error I got a month ago. In that intervening month, the phone got a pinhole in the lower right corner of the screen. Which of course gave Verizon all the excuse they needed to deny replacing the phone that has not worked since day 1. Let me reiterate this...Verizon ( a multi million dollar for profit company) denied to replace a $200 phone that they confirmed had not worked since the day I bought it... I have never had this experience with Verizon before this, & I do not think that I will be giving them the chance to do it to me again. I have been a loyal customer of Verizon for many years now. Yet I now find myself questioning that very loyalty when the that loyalty is obviously not returned. It is with a heavy heart that I can no longer recommend Verizon as an honorable company. Corporate greed & the almighty slavish adherence to capitalism at the cost of everything else. Had cost them my good graces & any future business that I might have given them. In fact I am seriously considering taking my existing business with them somewhere else as well. read more

I went in to see if I could get an extender for my home wifi and was told the wrong info and told I had to switch to the new devices. Service is not the same and the info given to me was incorrect. I trust the employees are trained properly but when I went back to ask questions I found out the one who had previously helped me was wrong. I'm going to need to return equipment and am out of an offer I was able to get before this mishap. This employee is going to cost me money to alleviate my issue but Verizon doesn't seem to care. I left a review with Verizon with an option to contact me for questioning but never received a call or email. Customer service is non existent now and makes me wonder if I should switch carriers. read more

The agent who assistant was very informative, providing me with a great plan and some perks too. I was able to upgrade my phone as well as my Apple Watch and I'm saving a lot more money than the competitor that I was with. I'm glad I respect to Verizon. I have them for years read more

I upgraded our service and added an additional line. I received the phone but there was a problem with my VM. I spent over 7 hours either online, texting or speaking to tech. It still isn't fixed. I returned the phone last week and the woman that waited on my should be in a commercial for Verizon competitors. At first she was telling me that I couldn't return the phone (phone was still in the original shipping box unopened). Finally she understood that I had 30 days to return. She kept having problems returning the phone and canceling my additional line. I asked for a receipt and was told that I would get an email confirmation. My question was what proof did I have that I returned and opened product. She looked at me and then walked off. I am now researching which carrier I am going to transfer to. read more

Terrible terrible terrible. So many things wrong at this location, they have lost my phone before causing issues and billing problems, they make you wait an arm and a leg for a simple problem or question. The icing on the cake was my poor mother's experience. We are thankfully switching carriers and last month she went to the location and was told that all 4 of our watches were disconnected and that the following month to come in and pay the final bill. So she went in and was told that 2 were not disconnected when they told us they were? Ok, so how to fix it? They refused to do it in store and said WE had to call the customer line. The manager even refused to call. So we call and they can't find the lines, and tell us to GO BACK TO THE STORE! The same one that said they couldn't us!!! I swear I think they are bullying people and making it impossible to leave. Want every little penny from you. Thankfully we were able to find it and get the other two disconnected HOPEFULLY for real this time. Oh and the cherry on top? The rep said that the location she went to is a corporate location and CAN call customer service for us to get it disconnected. So after all that to find out the manager just didn't want to do it was absolutely ridiculous. I didn't catch his name but it was a man working here on 12/12 at 1:08 pm. If the manager truly didn't know that he could, that opens another bag of worms of why don't they know what they can do in store? So happy to be rid of Verizon. Check out xfinity y'all. Sooooo much cheaper. Can't believe how much we were spending for terrible service and company. Never again read more

Literally Made me wait an hour and told me it was originally a 15 min wait for benefits for my WiFi

Lost my sale for: Apple 15 pro Max Apple Watch SE 2 iPad gen 9 Keyboard case Apple pen Verizon lost my business too!!!! Went in to ask a few simple questions. How much upgrade my phone, and what's it gonna cost. Also, wanted to look at a Apple Watch offer and a iPad... after an hour. She couldn't even get me out a quote for the phone upgrade. so frustrating!... then the manager comes over and he can't even help with 1 simple question. They can't even find a simple purchase. I bought a gift for my mom. A JBL speaker (not even a year ago) and of course they have no record of it. I asked about there call filter & why it's not working. By this point I was beyond upset. I've never been so upset where they actually know nothing!!!! please, please, please, avoid this Verizon store. read more

Jorge Gonzalez was amazing! I was attending a work conference and my phone completely died, Jorge worked they all my issues, being on a corporate plan, having an older phone, someone taking my upgrade, etc, long story short, he solved them all in about an hour (mostly due to issues on my company side). I walked out the door with the latest phone, my iCloud back up restored, and a smile on my face. Thank you Jorge for an awesome experience, Signed, Keith from Dazian. read more

Went 45 min out of our way due to prior reviews. Purchased two phones and spent several hours trying to get them to work, only to find out the next day the sales woman NEVER ACTIVATED our phones. Couldn't make calls on old or new phone. Cust Support was useless. After one more hour on the Internet today, I finally was able to contact someone who ACTIVATED THE PHONES. Why can't people do what they say? read more

Even though the speedway location (always horrible service) is closest to my home, we braved I-19 traffic at rush hour to get my kid her new phone. Sergio helped us and was awesome, highly recommended to work with him. Thanks Sergio!! read more

Verizon - Mobile Phones Near Me - Tucson, Arizona

They were great. We were helped by Pily and she answered all our problems, very low cost, friendly service, knowledgeable, fast and thorough We were so impressed and enjoyed the experience. read more

Came to the store after calling ahead to get a tablet for our business and make some account changes. Was not told on the phone that Mask's are required and then they would not let my husband in the store with me to make the Purchase of the tablet he would be using. Very disappointed and upset with how we were treated. It's possible we may be changing carriers read more

I was having some issues with my phone that led me to the Verizon store on two separate occasions. Each time I was greeted and help immediately. All of the associates are generally knowledgeable and friendly. I was very pleased with the fast turn around of my new phone and their honesty about their products. read more

Great service. I was already aggravated coming in because Verizon on screwed up my order 3 times. After spending several hours on the phone one call after another, the agent said go to the store. Well it's over 80 miles from me. One way. I wasn't thrilled But Nubia got everything straight and I left with the phone. read more

The staff are friendly and I have been a loyal Verizon customer for over 20 years. The key word here is CUSTOMER! I went in this store a few months ago and upgraded my phone. I was told that if I bought a case and a charger, which I didn't need,that I would get a bundled discount on the purchase of the accessories. I wanted to pay for the accessories at the same time as the phone, but was told and promised it would show on my next bill at the price they offered. Not only was I charged full price on my bill, but I drove 30 miles to the store to speak to someone and was told that a credit would show on the next billing cycle which I was told at the time of purchase, and of course neither of the reps were there that I made the purchase from and instead of helping me used the excuse that they needed to speak with them directly. I feel like I've been duped! When my contract is up, I most likely will not upgrade again, and will take my business elsewhere. Verizon has lost sight of customer service, and they should treat customers better. This practice of passing the buck is just wrong, and should have been taken care of immediately! #PISSED read more

Abe provided the best service I've ever had at a Verizon store, and that's saying something because I've always loved their service. During our session with him, we needed to interact with another Verizon employee by phone. She was very rude, and Abe took her to task and reported her. This store Rocks! read more

I highly recommend this store , after having the worst experience with a 3rd party retailer this store made everything a whole lot better . The customer service here reflects everything Verizon is about , GABRIEL the one who helped me and I have to tell u he really went above and beyond to make sure I was getting the true Verizon experience , I walked in about 2 mins before they closed I had previously spoke with an associate on the phone and I'm so glad he had the patience to help me I know that working retail it's always super annoying when you get last minute clients but everything went smooth and he wAs so polite and patient through out the whole experience I walked out with the phone I wanted and he was able to find me the best deals . I'm so happy that I chose to cancel my order at the 3rd party and come here directly it's the comfort of knowing you are going to get the best and its coming directly from Verizon no hidden fees or tricks . I really truly do appreciate everything GABRIEL did to help me and to ensure I had the best customer service experience read more