I've been coming to this store for my mobile phone needs for about a year now, and have yet to come in contact with a rep that was rude, incompetent, or uneducated on plans, services, or equipment. They ask you initial questions to play process of elimination.. what phone best fits your needs type of thing, and if you're going to need accessories. My fiance and I have been helped by Mateo and Anthony multiple times, and each time they are professional as well as personable. From what I've been told by friends who have worked at Verizon, these guys don't make commission off of you, it's the little mall kiosks that do. So I wonder why people come in thinking that they have a hidden agenda? I was listening to a lady in the store wanting to lower her plan from 1400 minutes to 700 minutes, the worker explaining that for the past 3 months she's used an average of 850 minutes. Come on now people, they know a LITTLE about their profession. Just think about it. read more

About 30 sq ft. Cell phone on the right, Earpieces on the left. Calling plans can be changed at the customer service desk. I guess the front desks are for purchasing new plans (but no one else was there so it's just a guess at this point). Gentle staff. Good boundaries, efficient, knowledgeable, computer literate, obviously has gone through the last training at Corporate Headquarters. Left line was faster than right one but mainly due to slow/demanding customer. Air conditioning AOK. Will ask for 4 last digits of SSN. I took a bunch of other notes but have misplaced them. read more

This place is great and the service is fast...even when it's packed! Not sure how they do it, but I really appreciate it! Plus I do appreciate their honesty and willingness to not just push the hell out of higher priced items. I went to them to get my most recent wireless internet card and the rep actually suggested the lower priced of the two available, saying he'd heard better feedback from it. On a Verizon note not particular to this location...I can see how they have #1 rated customer service. I had an issue with their network not recognizing my wireless internet card, so I called customer support. I got someone on the phone in just a couple minutes. It turned out they had to transfer to level 2, BUT the first rep stayed on hold with me until I was transferred...which also took literally only a couple minutes. With any other company, this probably would have been on hold at least a 15 to 30 minute process. The problem got solved very quickly and everyone was great on the phone. read more

Came in to transfer service from AT&T and purchase a new phone today. Kevin Kozeniesky helped us and he was awesome. He knows all the ins and outs of Verizon and of porting a number. He was super patient and helpful and made suggestions for add-ons but was not at all a pushy salesman. I see other reviews about slow service and I think that's because when they are servicing a customer they take their time to understand what the need is and don't rush to get you in and out of the store. Perhaps they need a better system for waiting customers, maybe a check-in system and publish how many ahead of you so you have a better idea of the wait time. We timed it right and were helped immediately and could not have had a better experience. Thanks Kevin! read more

So I decided to make the switch to Verizon and went to that store, I was very pleased with the fast service. I must mention Kevin who took care of me, answered all my questions with kindness (and I had lots of questions). He was very quick and I went out within 10 minutes happy with my purchase. Thanks Kevin! read more

Kevin Castillo killed it today. Helped me out adding lines. Very professional and easy to talk to.

Worst customer service I've ever experienced anywhere. If you are looking for a mobile carrier I suggest you go elsewhere as once they start billing you they no longer care. If you already have Verizon go to literally any store but this one. The employees are out right lazy and rude. They sit around talking to each other and laughing while there's multiple people waiting to be helped. Once you're actually able to speak to someone their response is "call customer support I'm not sure what to tell you" YOU LITERALLY ARE GETTING PAID TO PROVIDE CUSTOMER SERVICE. They refuse to get further help or even call customer support themselves. I've worked in customer oriented positions so I know sometimes there's off days. This store just has off days everyday. Whoever is training them needs to be reevaluated if this many people are complaining about the customer service. Also, doesn't help that the managers are the worst of the bunch. Making snide comments and high fiving their employees for joining them. Not only do you not get your problems resolved but they make you feel so uncomfortable. On the specific day I was in, there was a larger woman in and the employee who was "helping" me out commented "will she fit through the door" as she was leaving while another man laughed and high fived him for this. After the first employee couldn't help the other man then came to help where I learned he was the manager, Andres. Now I understand who he was trained by. Terrible service! read more

Came in to see if they could lower my monthly bill. I've had Verizon for about 10 years and haven't been in to check on any updates lately. The girl who helped me today was really helpful. I didn't catch her name but I'm giving 5 stars for her service. She not only lowered my monthly bill but also upgraded my plan. Apparently I was overdue for an updated plan. Thanks again. read more

So i have been to this store a handful of times and i don't know what ppl are talking about when they give it a one star and bash it. So i went in there to add a line and add my girlfriend onto it. I spoke to Teena and she was very very helpful. She help me set up a new line and get a new smartphone. (the thunderbolt is awesome by the way. sucks that it's my girlfriends phone and not mine.. boo) Ya it took a while for her to help me, but it was because there was so many ppl in there. I just waited and played with some of the devices that they had there. (i mean, isn't that what you should do when your waiting. Your not the only one in the store that needs help... note to other ppl that have no patience) When she finally got to me to lend me a hand, it went smoothly and quickly. I really felt like she wanted to give me what i needed. Great place, great ppl, 5 stars!!!!!!! For those of you that think you need a red carpet and the spotlight when you walk into a "RETAIL" store, do us all a favor and don't go out. Do everything online. That's just me read more

This place sucks All the employee at this location don't know if u stop by for any reason all they know is blushit that u have to listen read more

This is one of the better Verizon stores in the East Bay. All the employees here are knowledgeable and are very kind. They answer all questions clearly. They are also not pushy on buying extra accessories or insurance plans for phones. Pleasant experience for buying phones but I did deduct one star for the wait time since it is like 20-30 minutes, even when there are more open salespeople and only a couple of customers. read more

Went into the store just for a simple upgrade. Turned into an hour long mess. Ended up offering my phone through the mail instead of the store. Guys there are absolutely no help what so ever. Terrible store read more

I went in today to pay a bill and go on the share plan since my son needs more data than I do. The store was empty and I was able to get help right away. Soon as I walked in my sales lady smiled and said "let me help you here please" she was attentive and shook my hand. Also made small talk. I told her I want a new plan so she said she would change it, I also pulled out my credit card to pay my bill and her co-worker Juan (boy next to her) said he would do that while she processed the price plan change so I could be out quickly and my day can go by smoothly. The girl I think (fatema, some different name) fixed my plan and said she made it so the change would happen in 6 days so I don't get prorated. I think that is excellent customer service. Yelp scared me at first and I was ready for battle but these people were genuinely kind and even cared about me spending more money or too much time at the store! Thank you Verizon for your good staff. read more

(disclaimer: i'm an at&t customer for my everyday phone) i've visited this vzw location twice. first time: **** went in to get a broadband access usb stick. it was kind of crowded (late lunch crowd?) and i had to wait a bit, but once they got around to me, excellent service. the sales rep was very honest and i like the fact that he didn't steer me to the more expensive wireless modem and even spent several minutes seeing if i qualified for a discount (which, unfortunately, i didn't). easy and painless. second time: ** went in today to look at the storm. for a new product, especially if you're fiddling with it not really knowing what you're doing, you'd think they'd step in and give you a sales pitch or at least offer some help. but no, none of that. maybe it's because they're tired from having opened up at 7 for the hoards of people(?) or because they were not very well-trained on it(?), but still. (i'd really like to give them the benefit of the doubt, but it's kinda hard.) (in any case, i can't stand the storm. went in with an open mind, went out flabbergasted and in shock.) read more

Take 2! No I am not a part of the V family and No I can not hear you now. After a bad experience at the first Verizon, I went to this one in hopes someone could help me out. The man that tried to help me was the manager and yet again, I couldn't buy a phone for a present. He told me I couldn't buy a phone as a present as I was not on the account and turned his back. At this point I was so frustrated I gave up and said raincheck on the phone gift. Funny thing abou this whole thing..I was told I couldn't buy a phone because of me not being on the account, yet their security was so tight that someone forged my giftees number and bought another phone..Hilarious and all I was trying to do was legitimately buy a gift. I won't be coming back again thats for sure. read more

Came in to make a bill payment, seems like no one wants to talk to you unless your going to purchase something.

Worst experience ever!! I walked in needing help with my data plan the girl said no problem took my name and phone number said about 20 minutes and please have a seat , so I take a seat in the waiting area and listening to the girl at the back counter talking to her friend for 30 minutes about her Instagram account YouTube account and her wedding that's coming up! Seriously you have paying customers having to listen to the one star I give is only because I want to write a review which it doesn't even deserve a star!! Very disappointed with customer service!!!! read more

Waited 1hr and 45min before getting helped. They offered us $185 for our trade in, tried to up sell a lot of items. In the end, we didn't trade in our phone b/c they didn't want to give us our trade in credit right then and there. Also, I had called before coming in to make sure they could, so we left. Drove to Apple store in Palo Alto, received $285 for our trade in! Was helped in 5 minutes, traded in and upgraded our phone all done within 30 minutes. read more

Hate this place. I wanted to punch the rep in the face. I realize that trying to get new service with any carrier is a pain in the ass, but when they can't answer a simple question regarding billing, you are reminded why some people are such a waste of space. There was no reason to get snippy with me, when I was asking for your help nicely. Go take a long walk off a short pier! Boo, I say! Booooo! read more

If I could rate at ZERO or negative star to this store, I will surely rate it without any hesitation. The little Hesperian customer service lady was terrible in her service and attitude! I went to the store in April for question about switching a device with my verizon wireless plan, I had a $20 plan for 2 yr contract, and I wanted to switch me device from Galaxy tablet to IPAD, I asked the lady if I could change the device t IPAD, will I be able to keep the same plan? she said YES, if I purchase a IPAD2 not IPAD3. Because for 4G like IPAD3, the plan needs to upgrade to $30/mth. I did not like her attitude at the time, she dressed nice, but her attitude did not corresponding to her outfit, overall, she was erogant as if she owns the store or I have owed any money to her! After leaving the store, I spent hours hunting for IPAD 2 not IPAD3 as the lady told me, 2 weeks after that, I finally bought an IPAD2 from BestBuy, and contact Verizon for connection o the phone. GUESS WHAT!!!!???? Verizon told me that I need to upgrad my plan from $20/mth to $30/mth, because Verizon does not have $20/mth plan for any IPADs!!!! This customer service lady has wasted my days to time and efforts in buying a wrong device because she was uneducated and too lady to double check it on the computer system or making a simple phone call...I really do not know how she earns this job while hundreds of much nicer and educated people jobless out there! If you are shopping for Verzion store, I strongly recommand anyone not going to that store, it will not doing you any good, and mostlikely you will end up waste money and time by trusting them like an idiot! read more

Do not come here! Worst customer service ever. Gave me incorrect amount of credit $200 instead of $300 for my iPhone 5s trade in. Came the next day to get it resolved & turned into a shit show. They lost the phone & couldn't reverse the transaction which is bullshit because all of their phones are traceable. Anyway, sent an official complaint to corporate and they gave me the $100 credit within few hours. These people need to get it together. I will never go to this store ever again! read more

I honestly wish I can give this place ZERO stars! But I can't, before I say anything, there customer service is just plain HORRIBLE!! Okay so I came in today to see what kind of deals they have. They told me to wait for one of there representatives to come and help me. I waited for over 15 mins, so I left. I came back a little later waiting again. What pissed me off the most was that they made me wait in line when there was only one other customer being helped and 5-6 other reps just walking around talking. I then notice that they were talking about me! They were talking and looking at me! I was so mad that I just left and went to AT&T. They actually helped me! I am never coming back here!! read more

Avoid this place if you can! Horrible customer service, employees there are not helpful. I am not sure what's the girls name, but she was at the second counter on 6/28 3:30pm (looks asian). As soon as she found out we are not here for upgrade or purchases, her attitude changed. You can tell she doesn't want to work there. Don't go to work if you don't want to then! Ever since I did my software update today, the phone got stuck at "Samsung Galaxy S3" screen. I went in and all she said "oh we don't have technical support here in the store, you have to call technical support". Guess what, when we called the technical support, they said they should have make the call for us because they can do master reset for us if there's something we can't do over the phone! read more

Great service! Went in yesterday and left with a new Galaxy S7 Edge. Mateo greeted me as soon as I came in, he checked me in and gave me the time I needed to make my purchase decision (since I was debating whether you stick with Apple, or switch to Android). As soon as I made my decision, Mateo was able to set up my new plan with ease. He was very good at answering all my questions and made the process feel painless and simple! & thanks to Dora's help I was able to get my screen protector correctly applied onto this tricky S7 Edge screen! Definitely coming here for my next upgrade read more

Worst Verizon store. Came here for an iPhone 11 max. Asked the lady that was checking me in if they had the space grey in stock and she said, yes they had plenty in stock. There were 3 people in front of us. 45 mins later, finally got called and the guy servicing us said they only had 1 space grey. Wasted my time here. Asked him, how come the lady didn't bother to check if they actually had any stock. He said well someone may have already bought all of them before you which is BS read more

Horrible customer service!! played lets rotate the customer to different employees. the manager and employees were horrible there, like they were passing the time till they get off work. the bad part was they just opened. read more

If I could give no stars I would. The Manager greeted me at the door and immediately told the wait was over an hour. He them stated they probably won't get to me because they close at 8pm and it was only 6:30. So he wanted me to make an appointment for another day. That's the worst customer service at its finest. More worried about leaving than ensuring a 15yr customer is satisfied read more

I went into this shop with my girlfriend and the lady that helped us katrina was very unprofessional. She tried to get our attention several times by saying "hey giiiirrrlll" rather then a more professional approach. She also felt the need to talk bad about a previous customer of hers to us as if we could relate. She told us flat out that her customer couldn't draw. She also kept suggesting to wait for the s6 rather than get the phone we wanted (the note edge) and we're ready to purchase. Overall it was the worst experience at a Verizon dealer we have been too. read more

Just visited this place. The staff here provide junky service. No matter what question you have, they just try to persuade you to pull your money to their service all and forever. read more

Kevin was an attentive salesperson and worked with me to get what I needed. He worked with his manager Mike to ensure my happiness with my new Apple Watch. read more

What an amazing experience at Verizon last Saturday 3/19/16! We walked in just as they opened and were greeted with an amazing smile by Mateo! He helped us add a line to our account and was a doll to work the entire time we were there! If I ever need assistance again I will go back and ask for Mateo for sure! Thanks again for the fun, positive experience at Verizon! Laura & Cheryl (from Dallas) read more

Very poor service bought a plan thinking they have unlimited voice calls anywhere in the US not!!! Can't call territories stop advertising that Verizon tried to do a return in services and waited for a hour only to be told they can't do it only on same day transactions thanks for wasting my time AT&T for life ..... read more

Today I walked in to Verizon in Union City to purchase a iPhone X I was looking into doing a switch over from AT&T and I had a few questions. Luckily I had the privilege of meeting a very knowledgeable employee Pamela Fernandez who not only went over all of the different plans but efficiently answered every concern I had and went in such fine detail. I'm very glad I switched over to Verizon! Thank you for the phenomenal experience #TeamVerizon read more

My son dropped his Iphone in the toilet. I did not have insurance on it. I went into Verizon expecting to have to pay at least $1000 to replace it. His upgrade is not until next March. I was helped by Israel and he even suggested to I try to buy it elsewhere for a cheaper price. I thanked him but declined because we needed to have his phone today. Israel excused himself and came back to to my surprise to say that he checked with his Manger Mike and that he authorized him to give us the upgrade now as well as throw in a case, car charger, screen protector and battery charger at not cost. I walked out spending half of what I thought I was going to spend and now have insurance on the phone. Thank you Verizon for always giving me a great customer service experience every time especially during such a stressful time. Thank YOU!!!! read more

Went to this store to get a service. Tried to open under my business. They asked for $400 deposite. I walked away and soon received a bill with a different phone number. I went to a store and was told they did not do it. I called their fraud department. They told me to go to a police station and file a report. I dont have time to do it. So its easier to just pay the bill and be done. Watch out for that store. They get your personal info and do whatever with it. read more

I switched carriers from Sprint to Verizon September of 2016 during a holiday promo and was helped by Kevin Castillo. Every question I had he had a straight and perfect answer to. Not only was he bilingual but his attitude was very positive and friendly. I left the store as a very satisfied customer with the new iPhone 7 and his business card. Every time I call or go in I always ask for him. read more

I haven't found anyone here to be rude or pushy. In fact, I find the folks here generally very helpful and polite. Been going here for a couple of years, and I've never had much of a problem, except that sometimes they are a little slow. Other than that--it's fine. read more

I went in the other night to upgrade my phone and even though I waited forever Teena helped me out and got everything done smoothly! Even though I know how most stuff works, I didn't have many questions but the ones I did have she totally answered with great knowledge! She even got my cracked 8 GB iPhone 4 traded in for $100 and of course I took advantage of the $99 jambox deal! But the sad part is they ran out BUT Teena was nice enough to order it and ship it to my house!....& she took her time to show me a million cases...I didn't like any but I gave her my number to let me know when they get the ones I do want in! Teena made my upgrade at Verizon fantastic! read more

I used to manage a neighboring business to this Verizon store. I have since moved away. I had a friend who was fascinated by my Samsung tablet, he is up in years, early 80's would be my guess. I know how aggressive they are at AT&T where i got mine, so I called Sergio the manager to ask that he refer me to the right sales person for my friend to purchase a tablet. He referred me to John. I asked that the person be patient, and not try to up sell him unnecessary items. My friend went in the next day and is now the proud owner of a brand new tablet. Thank you John and Sergio for helping my friend. I will continue to refer peopel your way. read more

I finally upgraded my phone after about 10 years. lol. Mario, the sales associate was awesome. He's quick, friendly, and knows what he is doing. I ordered my phone on Verizon's website and had it delivered to this store. Mario got it for me and got it activated, and I was out the door in just a few minutes. read more