I give this store 5 stars. I definitely recommend going here for help. One of the managers Zachary deserves a bonus. He is amazing. Zachary thank for all that you did for me. You rock read more

Came in to get a pricey accessory- Fitbit Ionic. Waited 20 minutes, no hello, nothing and only 2 customers in the store. I asked if they had the Fitbit Ionic. He went in checked in back and came back and said, "we don't have it. It hasn't been released yet, and it's not in any other store yet." Well, it was at another Verizon store. See pic read more

Verizon - Not available in union city but found at another Verizon store. - Mobile Phones Near Me - Union City, California

I've been dreading buying a new phone. I'm a senior and don't understand or know how to use most of this stuff. I went in the Union Landing yesterday and was pleasantly surprised. Richard spoke to me respectfully and answered ALL of my questions patiently. When I got home and realized I was charged for something I thought was no charge I panicked. No way are they going to refund this. I was wrong. I was helped again by Richard. He credited my account right away and answered a lot more of my questions. Thank you Verizon and big thanks to Richard. You are awesome. read more

I stopped by today to get help with the iPhone I purchased from this particular store. I had 3 problems I needed help with and Richard eagerly walked me through each one. He solved he first problem quickly. With some research me he solved the second problem. While he wasn't able to solve the third problem he worked really hard to get resolved. He was quite curious, offered several options for me to consider and actually asked me to come back and let him know when it gets resolved because he's interested in figuring my particular problem out. Now, THAT'S customer service and he got a huge, "Thank you SO much!" from me. Shout out to Richard!! read more

Why is Verizon so difficult to do business with for several weeks so far? Maybe longer-- even before Ive been trying to order a new phone but having problems with their website, whether calling 611, or their new series of Victra stores, calling their main service number, or any of their stores. Wait times on hold exceed 30 min or more, stores are out of some devices, phones are on back order, tech help and even buying a new device are nearly impossible. Really sad. read more

I drove 20 minutes only to be turned away and asked to return the next day because this location is "appointment only" after 5 (it was 5:30). The Verizon website made no mention of this, only that their hours were 10-6. Literally a waste of time. read more

I switched carriers from Sprint to Verizon September of 2018 during a holiday promo and was helped by andres. Every question I had he had a straight and perfect answer to. Not only was he bilingual but his attitude was very positive and friendly. I left the store as a very satisfied customer with the new iPhone 10 and his business card. Every time I call or go in I always ask for him. Thank you so much read more

Verizon - Mobile Phones Near Me - Union City, California

Service was slow. Waited for 30 minutes but didn't get helped even though there was one staff available. No one even bothered saying: we'll be with you shortly. read more

I've seen the advertisements on the internet for the NEW Droid phone which is supposed to kick butt compared to the I-phone. I was impressed with all the free apps that came with it. I had my Palm Treo for almost 5 years and I am in serious need of a upgrade. It's Friday, lunch time - and of course the place had a lot of people interested in the new Droid. I took a look at the display model and knew in about 3 minutes that I must have this phone. With all the people there, I felt it was going to be impossible to get any help that day so I turn around and started to walk out when someone asked if I needed help. Her name was Jessica and I told her that I was interested in the "Droid" and asked her a few questions about the phone. For a new item coming out that day, she was extremely knowledgeable. I even asked her if she owned one already and she said she did not. Right there and then I was sold. Jessica was very professional, knowledgeable and was able to answer all my questions without even blinking. That's the kind of customer service I like to see. Verizon Wireless in Union City - you got yourself a customer for life. read more

Verizon - Jessica Verizon Sales Rep - Mobile Phones Near Me - Union City, California

This store is home to some of the worst customer service I've ever experienced at a Verizon!!

14 Years with AT&T, I have had Verizon for two months and have already had more dropped calls. At home I have very weak signal. read more

This place is either hit or miss depending on who is working that day or shift. Came here during the week, pretty close to closing time and everyone and their mom was here trying to get a new phone or upgrade from their old phone. I had made an appointment at this location for 6pm, which didn't do any good because we ended up waiting about an hour and half, just so that they can tell us that the iPhone 6 was not in stock at this location but that we could order online. Why would I come to the store to buy the phone if I could have hair ordered it online? We asked if other locations near by had them and the associate was kind of enough to take her time and even get now many iPhone 6 they had in stock at that particular location. Great right? Wrong. The next day, we went to the locations where she said that they had them in stock and no one had them in stock! Not a single store. We ended up just going to the Apple Store for our iPhone 6 - with much better service and attention. Also Verizon employees forget to mention that there is a $35 dollar upgrade fee PER LINE, which made its appearance on our next months bill. We asked several times about an upgrade fee in which they confirmed with us that there wasn't a fee. Liars! Employees need to be trained better, get information straight and provide quicker service. Won't be coming back here again! read more

Worst Verizon store I've ever been to. The only reason I come here is because it is close to home and sometimes I have no choice. Customer service is terrible. I was once waiting for about an hour only to find out that they had forgotten about me and skipped to the next person. But an hour or longer wait is not unusual here. They are very understaffed for the amount of customers that come here. Also, there is only one small chair to sit on if you are waiting. So you will probably have to stand the entire time. And, they do not have all their accessories on display. So if you come in simply for an iPad cover or case for your phone, you will have to wait for someone to help you. Please avoid this location!! read more

I've had my Blackberry Storm for a few months and while the push mail and internet speed were great, the graphics didn't come close to an iPhone. In fact, the video display had been progressively getting darker over the last couple of months. I was just counting the days until my contract expires to ditch my Storm and Verizon and jump to an iPhone. I was in the area and needed to kill a few minutes so I went into the UC Verizon store. I was greeted by Jessica and I told her that I thought there was a problem with my screen's phone. She took my phone, looked at the settings and re-booted the phone. When the phone didn't immediately come back on, she said it shouldn't be like that and after getting my account information, she started working on getting a replacement phone. After transferring the data from my old phone, she handed me my new phone. The screen display was crisp, clear and bright! My phone had never looked so good! Thank god for Blackberry's one-year manufacturer's warranty and for Jessica's awesome service! I guess I'll be sticking with Verizon, which is good since they're the only carrier that can get a signal inside my house. read more

They meant well but they screwed EVERYTHING up. We were "upgrading" from droids to iPhone 5. We'd been told they could transfer our contacts, photos and music etc. So we brought our old and new phones in and were promptly told they could transfer only our contacts, and that we'd have to take care of our media. So far, so good... so Eva goes to transfer the stuff for us. Long story short, she transferred MY contacts to HIS new phone and vice versa. Then, while we're waiting and waiting and waiting, I'm missing important business calls, losing money. And Eva was busy transferring the photos she said couldn't be transferred.... yep, to the wrong phone. So now I have his contacts but not mine. He has mine but not his. I was finally able to get my pictures and music onto my new phone, but now there's no way for me to transfer our contacts to the right phones..... Well, actually, there is. Yes, I get to drive back to the Verizon store and MAYBE they'll get it right. What should have taken 20 minutes has now had us dorking around for over 6 hours; it's still not right -- and I have to drive up there again tomorrow, because they closed for the night. I've lost a lot of money because of this. I'm frustrated; I have a headache. T-Mobile is starting to sound better and better.... read more

Unbelievably slow service. I went there at 9:05 this morning to pick up the new Samsung Galaxy Nexus, and was pleased to see that there were only 3 people in front of me. I put my name down, confirmed that they had some in stock, and then waited... ...and waited... ...and waited... Finally, after a full hour (!!) of waiting for only 3 people, it was my turn. I told the salesperson that I was in a rush, so if there are any steps I could do at home, I would rather do that. He insisted that everything must be done there, including installing the SIM card, battery, activating the phone, etc. I'm surprised he didn't force me to wait until he charged the dang phone! Do *NOT* go here unless you have plenty of time to waste. read more

I should have read the reviews before even calling these people, but clearly it was a lesson I had to learn on my own. My husband & I called them a few days before Xmas since both Mom & I were out of contract on our AT&T iPhones & were thinking about switching. The woman on the phone confirmed that they had both of the models we were looking for - 128GB Gold for me & 64GB silver for mom, so we got the whole family up, got dressed, & drove down there from 2 cities away. I know you are going to be shocked about this. Wait for it... They had neither phone in stock & just to further chap my hide the gentleman greeter informed me that they hadn't had them in a week or so. I cannot even tell you what happened after that, since all I remember is seeing red, but I do remember the "supervisor" telling me to have a nice day as I walked out w/ my mother. I won't bother telling you all how I responded, since I'm sure you can guess. I promptly called Verizon customer service to complain & spoke w/ a woman we'll just refer to as "Simpleton", who I had to repeat myself to 3 times, so I'm sure the only thing I accomplished there was to piss myself off a little more. I did end up getting our iPhones @ Best Buy 2 days later (12/23). Was a long wait in line, which is understandable & certainly excusable just before Xmas. However, when I tried to post my comments to Verizon's website after they solicited my opinion, they sent me an email "rejecting my posting". Please note, my solicited opinion did not include info on the brick & mortar store experience above. However, I did make reference to the provider's (Verizon) "poor signal strength" & expressed my disappointment at the fact that the only reason I had uninterrupted internet is because I'm hooked up to my home's Wifi, which was no different from AT&T, who I finally dropped. I think I also mentioned that they were more expensive than AT&T for the amount of data they offered. Apparently, they only wanted me to rate the "phone", not their service. read more

Verizon - REJECTED my negative review Notice my poor phone signal strength, but internet is great, due ONLY to my home Wifi connection. - Mobile Phones Near Me - Union City, California

In a nut shell 1. Uneducated staff 2. Rude service 3. No one knows what the store policy is, or everyone I spoke to had contradictory policies. 4. Glad I am an at & t customer I came here with my grandmother who wanted to get the new iPhone when it was released. She got the phone and they were able to transfer all her contacts. After that she also bought a case and an "invisi-shield dry" screen protector. I was wondering what was taking so long and walked over and saw that the guy helping her was applying the screen protector. she said that he offered to apply it for her. After he was finished i took the phone while my grandma went to pay for everything. I looked at the phone and the dude completely did a shitty job in putting on the screen protector. The protector was placed soo off that a good one third of the home button was covered with the screen. I walked over to someone else and said " hey that guy did a really bad job and the screen protector is really off center". The girl who I was talking to said "oh. I dont know what to tell you. We aren't supposed to apply these and we are not responsible for things like that". This made me really irritated because she was very rude and if it is against the store policy why would the dude even offer to put it on. I then spoke to the guy who did the job and said the same thing. He said "Noo it's called invisi-shield DRYYY. Meaning that when it dries, it will bs invisible". This was also rude and annoying because he was speaking to me like I was an idiot. When in reality he is the idiot because he is not very educated about the stores products. It's called invisishield dry because it is applied to a DRY screen while there is also an invisi-shield WET, which is applied with a spray. So he basically made up some stupid excuse and said it would not be noticeable and if we were still unhappy there's a lifetime warranty and we could just send it out to the invisishield company. It's not invisishields problem that the Verizon store is full of uneducated staff. I was even going to ask to speak to the manager but being the nice woman my grandmother is, she said it was fine so we left. Verizon, it is a really bad look to have staff making up things about your products. It may work on my 60 year old grandmother who doesn't know any better. But I will definitely not stand four your bull explanations. read more

Sergio so called manager, has the worst costumer service. He told us we have to wait outside. Out in the sun, the store had lots of space inside to wait but yet he insisted we wait outside under the sun. Few people came and was surprise of our treatment and said it was ridiculous. They left i left too. Lost of business after twenty years being with verizon thinking about switching now what a joke. This manager has no clue about costumer service he did not even apologize we were not treated like costumers.. read more

Awful service and staff! Just sick and tired of going into a Verizon store and having to deal with personnel that look and behave like ex-cons! Walked in today to ask a question about my new iPhone that I ordered from Verizon and had delivered to my house. The manager that initially warmly greeted me suddenly turned cold once he realized that there wasn't going to be any selling with me dropped me like a hot potato and walked away! I wondered around the store a few minutes and walked out and will go to an apple store to get the service. At these stores it's just about selling. That's all they are interested in doing. read more

Customer service is apparently Latin to these guys. But if condescension is your type of language, then by all means go waste your time and money with them. Instead of a store renovation try an attitude adjustment. read more

Jessica the Solutions Specialist wasn't helpful at all. I've never come across a sales person with such a lack of interest in a customer or making a sale. I had questions about specials and upgrading my phone. So instead of walking us over to the phone selections, or going over pricing and options, we just kind of stood there like idiots as she made vague comments. I didn't know what I was talking about or what phones there were and she certainly wasn't helping me understand what was available. So I'm the one that said "Well, let's go and have a look at what you have." I was more of a sales person than she was. I was ready to change my phone but her lack of interest made me change my mind. Maybe I'll have better luck and a different sales person next time when I get around to going back. read more

After my third visit back to this store and the experience I had I feel an updated review is a must! First, I switched from ATT to Verizon 1 week ago. I sold Verizon my iphone and upgraded to the most expensive droid. What I learned is sometimes the most expensive is not always what is best for me. After several issues I returned a few days later and the person that assisted tried to help as much as possible. Although my issues with the phone were not fixed there support by phone was able to assist. Once all my problems were addressed I tried the phone for another five days and decided I HATED IT. Again I returned to the store. The girl that helped me this time was my original clerk, and she remembered me. That is hard to find and really great. She assured me if I was not happy we could exchange the phone for an iphone and so I did. Additionally I was able to exchange all the accessories for the droid since they wouldn't work with my iphone. I got it all taken care of and left very happy and saved some money in doing so. I appreciate that they work to make sure the customer is satisfied. Thanks Verizon read more

I love Verizon. No, I don't LOOOVEEEE it. But I do love it. And I really dig this particular location because it's my initial Verizon store when I first switched to their service a few years ago. Whenever I go here, I receive great customer service. The sales people aren't as pushy here as say (*ahem*) the San Leandro store on Davis Street. The Union City store is more inviting, I think it's the perfect size. Anyway, when I came in here last month ready to upgrade my phone to the hot selling Voyager, I assumed that I'd pay for it, sign some things and go on my way and wait to receive the Voyager in the mail since the phone was sold out at all stores and was only on shipping status only. (As I was told at the San Leandro store.) But when I told dude what phone I wanted, his reponse was "Okay, give me a minute. Let me go get you one from the back." Me: "!!!! Huh!?!?!? WhaT??!?!? You have the Voyagers in stock??" I simply couldn't believe it! Scoreeeee! So not only did I get my Voyager. But dude hooked it up with the accessories! I couldn't be happier with my new cell. I didn't expect to walk out the store with a new cell, but I did. Thank you Verizon- Union City! read more

The WORST customer service I've ever encountered in the cellphone industry took place at this venue. Granted, I was a customer on the phone and not a customer in-person, but I was a customer nonetheless. I called to see if they had a particular cellphone battery in stock, and the guy said they did not. I asked if he could check the availability at other nearby Verizon locations ---- a simple feat requiring a few clicks of the keyboard ---- and you know what he said to me?.... "I would, but I'm REALLY busy with other customers right now...." and started to justify himself when I hung up on him. I was insulted. Apparently he was just too busy to provide me with customer service. I don't care how busy you are; you never tell customers that you're too busy for them. read more

One star for location... This store had been getting more and more horrid at customer service and the only reason I drag myself there is to pay a bill if I have cash on me. Before the payment machine, they of course used there registers. But now the lazy ass staff lie to you and say they cannot take payments. Really?! You can do everything else but that? Even if you say you are uncomfortable with the machine they don't care and obviously lie to your face. Verizon should put the time in and do a quality control on their locations. read more

After 3 separate visits I've come to a general understanding of how this Verizon Retail Store works: Pros: -Clean store. -2 couches for weary legs while waiting for service. Cons: -Long waits all 3 times I came by. By long, I mean... LONG WAITS. Remember the couches I mentioned? You'll spend close to 45 minutes on them even for basic service like activating a phone. -Rude reps really killed my experience. We asked a rep if we are in the wait list queue and the response was, "You're going to need to be patient." I'm not quiet sure what that meant. So am I in the queue or not then? And why patronize your customers. I asked a friendly question. I don't need a demeaning moral lesson. -Queue is set up for ONE service at a time. After activating a device, we had to get back on the wait list to transfer contacts. Terrible system. -On a separate occasion we asked for a replacement battery. The response was, "Call the Verizon customer service line." At a different store in past they honored the request on the spot. Why won't this one do the same? Conclusion: I gave two stars, one for each couch. Rest up, relax, and take a nap. You'll be here for a while. A LONG WHILE. read more

The only star at this store is Cherisse. It took 40 minutes,with an appointment, to get seen by an associate. We were treated to an half hour of up selling and repeated conversation. Husband: I want x Greeter: so you want x? Let me check for that. Repeat 5x It took 90 minutes to buy a phone when we explained ourselves five times. My time is valuable, and all the competence of the associate does not make up for the time wasted read more

I'll try to keep it simple, although my frustration with the lack of service and utter disregard for the fact that I pay them $200 a month for my wireless service begs me to say a lot more. - Store personnel seemed to categorize clients on their priority list and provide a certain level of courtesy depending on where you are on your contract term. - I've had multiple occasions on which personnel here seem to have "shrug their shoulder" sort of attitude knowing they have you in a contract and act like the burden of dealing with the device issue and contract is upon the client and not the company that sold the device. Lesson: Avoid this store as much as possible... read more

DON'T go to this store. While Teena attempts to be nice her incompetence is extreme. It took her and Carol, 2 hours of working on a device to announce it is not compatible. Something that took Best Buy associates 5 minutes. Their manager Ferdinand is similarly incompetent as instead of getting me my device back he also told me to wait. DON'T choose Verizon Their twitter service rep tried to move conversation to private when I insisted I need the store manager to call me they asked me for my contact info which exists on their files for store appointment and via my name in account info. Rather than spend time trying to educate Verizon I am switching to a contract-less AT&T plan. And if I never need to go to a store it will be Best Buy. read more

Service is super slow and if you make an appointment it is about the same as waking in. They need to be more organized around staff scheduling. Also, they gave the wrong information so my husband and I had to undo what we did and spent lots of time on the phone after our visit. read more

When I walk into a verizon store, I don't always expect the best from past experiences. However, Teena was the best possible person to help me out when upgrading my iPhone yesterday. Every time something came up (my Verizon account was on hold, the order not going through correctly, one iphone left, etc), she was extremely kind and helpful seeing me through the whole process. She was patient and helped make sure I got my iPhone by sitting and troubleshooting with me for over an hour and I could not be more grateful for the assistance! Overall, the incredible service made up for the several hiccups along the way read more

I dread and dread to come to this store but I have no choice because it's closest to my house. I've been to this store maybe a handful of times perhaps a little less than 10 times.. To look for an upgrade phone or to transfer contacts but every time I come here the customer service is dreadful. The greeter at the door gets 1 star even though he's not really smiling or anything like that but he seems like he likes his job. Do these people know what customer service is? Smile comes first, politeness comes next.. Customer satisfaction would be the priority in customer service. I can't find any of that here. Well the last visit before today I was happy with because this young guy helped me and he actually told me not to get an upgrade phone because there aren't any good phones out yet. I really appreciated his honesty and was kind of hoping to see him again this time if I were to get a new phone. But he wasn't =( But if he was one of the usual rude pricks he would've pushed me into getting a phone and to renew the contract and took a commission I bet. Today I went in to transfer my moms contacts onto another phone and it seemed to me this guy did not want to do it. He had a face on like 'I don't want to do this' then he confirms it by saying "We charge $20 for transferring contacts now they must've taken off the sign" WTF?????? They charge $20 for this are you serious? This makes me switch to an iphone in a heart beat. I've been so loyal to Verizon past years and this is how they repay me. Nonetheless he did it anyway in a manner that he was obligated to. I am not happy. I want to get out of here ASAP First of all.. Let me tell you something.. Because of us Verizon customers you even have a job.. Maybe you should think about that.. I had 2 eligible lines to upgrade and if I liked the service I would've paid for a phone but I asked if there were any free phones and nope the answer is no and he didn't bother to recommend any other models that were affordable or something? He just completely shut me off and said nope and the awkward conversation was over and I wanted to leave!! I'm glad after this visit I don't ever have to go to this corporate store again. I hope it closes down soon when people realize the horrible customer service they have. It looked as slow as it can be.. Maybe cause it's a Monday but still maybe that's why no one goes here. read more

My husband was added to his work's phone plan, so I needed to take him off mine. Paying for a phone that he isn't using doesn't make any sense, right? Unfortunately, it took me 2 months to find the time to go to a store and cancel his line. What can I say? I work a lot. So, I actually had a day off and time to take care of business. I went in and waited 20 minutes to be helped. The guy who finally helped me tried to talk me into waiting to cancel the extra line because I was in the middle of a billing cycle. So? It's called pro-rating. Service companies do that, ya know. Then he tried to talk me into upgrading my phone. Sorry guy, nothing wrong with my phone and I'm not coughing up the money for a new one. He looked so disappointed. He was nice enough, the service was slow. I think that's what the 2 stars is for - the wait! If they'd take care of that, they could easily go up at least one star in my rating system. read more

Came here to return our Galaxy Note III we ordered online because the call center customer service is a joke. As we were returning the phone "Izzy" the service rep who helped us explained to us what the Customer Service Call Center could not. He took care of us like a customer service rep should. To top it off, one of the store managers, Chamice, validated our experience at this store by taking care of our needs and making sure we are satisfied customers. Went there to return the Note III but came out owning an Iphone 5s. This goes to show that if you're treated right, good outcomes can happen. Thank you "Izzy" and Chamice (hopefully thats right) for treating us like longtime customers should. read more

This location is a merchandise location for Verizon. So if you want to exchange, refund, or by cell phones, they carry much of the inventory. The staff is very helpful and relatively young. I exchanged my damaged cell phone with no hassles. DO NOT go to the Southland Mall kiosk. The guys here are complete losers and are totally unhelpful. read more

The customer service and their selection is great! I got my EnV2 here a few months ago and have yet to be disappointed. The sales reps are there to help you right away and they're very informative with the phones and payment plans. The staff is young here and they get a kick out of assisting the best way possible. My mom also hasn't had any problems making payments here, as they are quick to process it. One gripe I have is with the store manager, forgot his name, but he had dreads or something. I was interested in looking at the Voyager when it was still fairly new to the market. I asked him about it and he asked why I wanted one. I mean yeah I wasn't really about to use it for VCast and all that crap. I just liked the phone in general. But still, homeboy was trying to discourage me from buying it when I was almost sure I was gonna get it. You could have had a sale from me, but nooooo. Well I guess its a blessing in disguise because I love my EnV2. Great branch! Oh, and like someone before mentioned, don't go to the Southland Mall kiosk. Seriously some of those workers there are complete tools. Yeah I said it. Cheerio. read more

I drop in once or twice a month at this location to pay my bill. They always have outstanding customer service with me. They keep this place incredibly clean. You can tell by the smile the employees have that they enjoy being here and like what they do. I have been a loyal Verizon customer for over 10 years. I've never, in all those years encountered bad customer service at any of their locations or via phone through their customer service department. Verizon has knowledgeable employees and their customer service department goes above and beyond. This alone is what has kept me a satisfied customer. Ok..so maybe you can find a "cheaper" calling plan and rate elsewhere. Just remember, you get what you pay for. Customer service and customer satisfaction go hand in hand. Verizon wins vs. all other competitors. Thank you Team Verizon! read more

I came in to order a new 5s and change my carrier back from AT&T to Verizon. They told me immediately that they did not have any and the shipment would come in around October 21st. They offer to order it for me and place whatever line for an upgrade. It takes roughly 45 minutes until I lose patience so I go to the wells fargo nearby to deposit the cash I intended to use to buy the iPhone. Walking back to my car that's parked in front of Verizon, the man calls my name saying they're ready. I had to LEAVE the place for them to notice I was not happy with their service considering people who walked in after me were helped before me. Now I have to figure out which line is suitable for a smartphone upgrade. The girl, who seemed very new, took a very long time to look at the phone numbers. She asked help from another person and he instantly gave me the information I needed. She offered to write down the number and date for us to come in again to order the iPhone. She takes extremely long, talks to her co-workers, laughs along the way to the back to get a post it note. Not only how long it was, she wrote the wrong phone number on the post it note. Service was just terrible! It's one thing to not be able to help with what I wanted that day but do not have bad service along with it! Unfortunately I do have to come back later this month to get my iPhone. Not excited at all for the visit, but whatever gets the job done. read more

Avoid this location at all costs. Every time I've come here, I've ended up waiting 1-2 hours only to get really horrible customer service. I can't blame them because they are the definition of understaffed, but I didn't wait so long to be helped to get short snippy answers to my questions. I am at the store for the third time because they screwed up my phone order. I had asked for the 32gb version of a phone which would cost 249 because it was an upgrade, but received a 16gb phone that also cost 249 because there was a 50 dollar rebate - the previous clerk had been in such a rush to close the store she didn't realize she was ringing me up for the wrong phone or maybe hadn't even listened to my request for a 32gb phone. Went home to find that I had the wrong phone.... called in the next day to be told they don't carry the 32gb in stores and that they had to order it... A week later, I'm back to switch out my phone. Made an appointment in advance... well, I've been waiting for 30 minutes already and already know the wait is going to be another long while. Seriously, don't come here. Long wait, customer service reps who are only friendly if they think they'll make a sale, and some who are just downright rude... read more