Went in to inquire about an upgrade and Riley told me I could trade in my old phone for a free iphone14! He was great! Great customer service from him! read more

Still no improvement. Nobody knows us but they can still send us a bill. Go in say we don't have an account get billed.

Well, Logan was proficient and extremely efficient he got through all the information I needed and answered my questions as well. I did not feel rushed, but she moved fast and then was able to get onto the customers that were waiting after me. I would highly suggest this Verizon store. read more

Horrible service all around - do not fall for the guise of this being an actual Verizon Store. I made the mistake of thinking this was a real Verizon store, as that's what they advertise as opposed to "Cellular Plus", and literally 5 months later, I'm still calling Verizon to fix the billing mistake Cellular Plus set us up for and am obviously regretting my initial misunderstanding. My husband and I spent FOUR. HOURS. with a representative and a manager for what should have been a simple issue. (We were going from Pre-Paid to Post-Paid and purchased new devices.) They couldn't resolve the issue within that same day, and we had to leave our old phones with them overnight. They weren't apologetic at all about the inconvenience and were rather acting bothered with us that this ordeal took so long. That was in February. As I write this review, it's June, and after multiple phone calls with Verizon, I *just now* received the refund Verizon owed us because of the billing error Cellular Plus caused. On top of our horrible experience, we witnessed the female manager talking shit about an elderly woman who came in during our four-hour experience. Sure, the request of that woman may have been annoying, but like ... as a manager, you don't reveal your annoyance about another customer to the current customers you're helping. I've learned my lesson and will be more cognizant when googling actual Verizon stores next time. read more

This store is located in a strip mall near 7 Eleven. They have designated Verizon parking spots near the front of the store. I visited this store today to pick up a phone that was out of stock at another store. They had the phone ready for me when I showed up. Katrina Crabb was extremely helpful in getting the data from my old phone transferred over to my new phone. She also help me find a car charger and helped me get an additional $5 discount. Overall a great experience at this location. Would highly recommend! read more

Literal crooks. If they tell you something is free, it is going to be a lie. If they tell you what your monthly bill is going to be expect it to be 15/20% higher. Nobody in the store is evidently able to explain the screwed up bills from Verizon besides the manger who talks in circles and then just starts screaming when she's unable to communicate to you effectively. I have always been relatively satisfied with Verizon as a service provider, but cellular plus is absolutely not Verizon... Even though I only live about a half a mile from this place I will never do business with them again. I was eager to get a new phone and didn't listen to my instincts when they told me I should get the hell out of that place. I can't speak for all of their representatives, but Stevie will say whatever she thinks you want to hear to sell you something. Regardless if it is true, or a flat out lie. read more

I went to check out any holiday deals on iPhones, and walked out a very happy client! Brianna, the store manager, I believe, helped me as soon as I walked in. She showed me my options, helped me find the right one for me, and helped me transfer over to an entirely new phone plan. She was so knowledgeable on the phones and services, and she answered all of my questions! She also went above and beyond for me in the time where my phone was transferring data over. Instead of twiddling her thumbs or scrolling on her phone, she registered me for the Warranty for both my phone case and screen protector. This is something we all push off until it's either too late or lost in a pile somewhere and we need a new one. Super appreciate the attentiveness, professionalism and kindness! I never write reviews but was so impressed by Brianna and her service :) thank you! read more

My mom, sister and I went in to Verizon to get help with our apple music as we are not very tech savvy. Bri grabbed a seat for each one of us and proceeded to help us with our technical issues. No only did she help with this, she also went over each thing we were getting charged for on the account and found that we had been getting charged $100 a month for an international plan that we only needed for one month back in June of 2022. She called the billing people for us and helped us get everything credited back. For over a year we could not figure out why the bill was so high but thanks to Bri, we have it all figured out now! Could not be more thankful for her! read more

I was in the store for oven 10 minutes- no greetings or anybody offering their help. For sure they lost my business

It's currently 7:40pm Monday night, I know the store was closing but I just had a quick and fast question. A gentleman named Logan answered ready to help me! regardless of how close I was cutting to them closing. He helped me under 5 mins with a great attitude! . !!THANK YOU LOGAN!!! read more

Stevie was an excellent help with every question I had !! Thanks Again read more

Great store. Very friendlky staff and helpful. I will be back for sure. Highly recommend

I had an encounter with the store manager, one of the most unpleasant people I've ever had the displeasure of dealing with. The store was virtually empty, except for a couple of other employees. If the manager was any indication of how they treat customers, I can see why they had none. In short, If this was the only Verizon store in town, I'd switch to another carrier. read more

Update to our past review ,we love our phones and switch to Verizon fantastic customer and phone service was disappointed weren't eligible for rebates but that's not why we made the transaction Katrina reached out to us after our disappointment and that showed us that she really understands providing great customer service we understand mistakes or misunderstandings sometimes happen and it's how you handle those situations that is just as important , Thank You Katrina for reaching out to us we are totally happy with our experience and 100% would recommend this location and customer focused crew read more

Fraud x2 $333.33 - thank Verizon and no help from the Regional Help or National!!!! DO NOT DO BUSINESS with these guys like I have for over 20 years. When it is time to leave, they do not use lubricant! read more

I had a horrible experience with not only this store but the ownership and management of the entire franchise. Adam the owner did not respond when I finally got his contact info. He claims to love customer feedback when they have a great experience but apparently doesn't want to hear when things don't go so well. Long story short, an employee that was later transferred to another store for mistakes, Set me up on the wrong plan, signed my name on paperwork without my authorization, and when attempting to rectify the situation, the best I could get was the promotion I was told I would have in the beginning although not the exact way I was told by the employee. I spoke with the vice president of the company and the regional manager, no acceptable solution was given. This company will help you when they are making money, but if it comes down to them correcting a mistake. Their philosophy is obviously profit over customer service. Adam Kimmet Owner - 1 Star for customer service, would give a zero if possible. Chad Zueck Vice President of Sales - 1 Star for customer service. Would also give a zero if possible. Randy Gonzales Regional Manager - 1 Star for Customer service would give a zero if possible. I would say that Katrina the store manager was always helpful, even the other staff members were willing to hear me out and get me in contact with upper management. But once I was there, I just got the run around. Charged $1300 for 2 months of service on 4 phones and 2 watches. One of the Worst experiences I have ever had with a so called customer service provider. read more

I just successfully switched from ATT to Verizon. Xxxxxxx was a pleasure. She was knowledgable and really made the process as good as it could be. No real down time. Received great advice and support. Thanks. Not a corporate store. My initial review is as above. I have to change it as I have as of now wasted three hours due to this store's ineptness. This is not a corporate store and they set up my service transfer wrong. All my family members and myself have had to make multiple trips to a corporate Verizon store to fix this stores including the managers screw up. This was not at all fun. read more

Went in to possibly become new Verizon customers. We were greeted by a tall blonde female who could have cared less for being bothered. We were told upon joining at their location Cellular Plus we would have to pay $35 per line activation fees. Okay I can understand that but all we would owe that day was $70 for 2 SIM cards because "their company Cellular Plus has to pay for them. I used to work in the industry and charging $10 for a SIM card is expected when doing business at an authorized retailer just like all the headaches that come with their untrained employees doing god knows what to your account and having to call Verizon to fix it all. $35...... please just go out of business. You're not doing any one any good. Just a waste of peoples time that are actually trying to do business with Verizon. I rated 1 star because I couldn't rate any lower. Your company sucks do us all a favor and go bankrupt!!!! Thank you read more

The only reason I gave even one star is simply because they were open. The customer service is positively dreadful. The very young man who waited on us was unprofessional, and the teenage girl working with him had her head barried in her phone. When I suggested that we go to a different store, we were told to go ahead and go and the man actually waived us off his his hand. Entirely rude and no respect for the business he represented whatsoever. The store had no other customers and I can see why. If you don't like to wait in line, this store is for you! If you want help with a purchase, go somewhere else. read more

The staff here was very knowledgeable n helped me find what we best for my needs. They set expectations for the process from the beginning and followed thru with them. This is the only verizon I'll do business with in vancouver. Highly recommend you visit. You can get a slurpee next door when your done too! read more

Thanks for all of your help this morning. You were so helpful and answered all of my questions. Everyone was in such a good mood for being this early :-) read more

I love this location. The environment is friendly and upbeat. The employees are helpful and take the time to sit down with you to explain things. When I have purchased things here they always try to give me a discount and get me the most for my money. read more

Great store. Very helpful. Much better thsn other stores ive bern at. Very clean store snd i eill be back for sure

Boca was so helpful getting my business account set up. He was patient and knowledgeable. The manager Kat made sure everything went smooth and they got me a great deal. Clean store too!!! read more

Stopped by the store today thinking it was an actual Verizon store and not a cellular plus. They changed they're sign from "Cellular Plus an Authorized Verizon Retailer" to just "Verizon" If I had known it was a cellular plus I wouldn't have wasted my time. I've had bad luck every time I've gone into a Cellular Plus. This time no difference, the women was very pushy not taking no for an answer trying to make the sale. And after mentioning my Apple Watch s5 service wasn't working she offered to either warranty it out for $100 or upgrade the device. The sales person also proceeded to take our phone without gloves on. Download the Cellular plus app to "add her business card" she then left a review of herself on the app. I find all this very shady and disappointing. read more

Great little store. They were so helpful and friendly. I have a dual sim and they helped me get it all activated!

Do not deal with this business. I have been getting texts from them asking how my phone is. Well, they sold be a reburbished phone that doesn't work. When I called to talk the the person that was sending these texts, he told me to come in and get a new phone or have a nice day and hung up on me. I also had a cracked screen saver. Went in to have it replaced. They didn't know what they were doing and it cracked again. The next time I went in I was lucky enough to have someone that knew what they were doing and was able to have the screen saver replaced correctly. I would certainly go to another Verizon place of business to save yourself time and money. read more

Jordan and Jesse were absolutely amazing, every question I possibly had got answered. I've been chasing good quality service since it's hard to come by now a days, but these two gentleman knocked everything I threw at them out of the park! 10/10 from me. Thanks again! read more

I just left Verizon on 20th Avenue in Vancouver Wa and I want to rave about the Store Manager, Jesse. I went to inquire about international plans, and he was amazingly knowledgeable! I know now exactly what I need to do to acquire the best plan for me. He was professional, knowledgeable and friendly. I highly recommend visiting that Verizon store. Thank for great service! read more

The team is super friendly, and the customer service is outstanding! The rep I worked with took a lot of time to explain what solutions were available for me, and they worked within my budget. I will continue to come here for my Verizon needs. read more

I usually go apoplectic at the need to contact a Comcast or a Verizon, but, with Ver the other day, MY surprise. I could actually understand the operative's minimal accemt, and she was most creative in apprising me of new Ver Plans that would not only save me some money, but give me less restrictive parameters. Just saying that, sometimes though few, there IS a Customer Service God, and this time was one of em. Thank you! read more

Super helpful team of representatives that work at this location. Absolutely no complaints!

Do not buy a phone from Jeremy Matheny, bought a phone and was told I would receive a $200 credit in the mail for the moto z, after doing some research calling other Verizon stores I was told that discount should have been taken off the retail price. Went back the very next day to get a $200 refund and was told they cannot and to TRY and call Verizon to see if they will credit my account. Not trusting or willing to jump through the hoops I returned the phone and tablet (was a deal cause I bought the phone... So they say) . Was told about the $35 restocking fee per device, and that I would have to pay it even though their sales associate made the mistake. After the devices where returned and the old phone back on i was surprised by a total bill of almost $100! So they basically charged me $100 to turn my old phone off and on in a 24hr period. This operation claims no responsibility for what their sales associates say or do and has little to no integrity. Poor product and promotional knowledge, and a "there's nothing I can do" attitude when it comes to fees. read more