ive been going back and forth between verizon customer service and tech help for multiple days and ive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help! read more

Honestly this was awful , never in my life have I been treated like I was a body taking up space . I went there due to my SIM card giving me an error and the manager Dwaine or Dwight asked my name why I was there told him the issue and stated I tired everything to see if I could get it myself . He hadn't even held my phone or pulled up my account. Saw the smallest crack next to my camera and said it was water damage from the humidity outside. Bo sure how you can diagnose an issue based off of that. Had that crack for MONTHS no issues. I do have an account and I am on a family plan and let him know once he had asked and he said I couldn't get helped due to the account holder not being there with me . Wasn't getting a new phone , or a new service just wanted someone to tell me what the issue was with my phone. He said I could not get help and I needed to contact my family and it made me feel so frustrated and so upset and ended up coming back and was very nicely helped by Hannah who treated me so much better and actually looked at my phone and was able to verify my account and everything and was so sweet! ended up NOT BEING water damage and it was my phone transitioning to an ESIM. Yall need more people like Hannah. That manager needs to be reviewed i get we have bad days but that was so disrespectful and disappointing. read more

This store is filled up by unhelpful staff. They sure do take up a lot of space and they are not helpful. I felt like I was employed by the staff there I did not get answers to my questions and I was told to come up with solutions. I came to the corporate location for help and I was talked to like I was stupid and like I worked there and had done something wrong. No help. Will probably cancel Verizon services after today's visit. Totally terrible service. read more

Verizon - Unhelpful store - Mobile Phones Near Me - Virginia Beach, Virginia

This is the rudest establishment ive ever been in. I went to make a payment for my daughter a few months back bc she didnt have time. I walked in and stood there for 27 mins without either employee ever even lifting their head. I ended up walking out to leave and decided I had already wasted 30 mins I may as well wait and get it done so I didnt have to come back. I go back in wait 10 more mins with 0 acknowledgement until I was irritated enough to finally say "Im not sure what the issue is but you could at least say hello someone will be with you once we have finished instead of completely ignoring someone" then I finally hear it'll be a min. I let it go bc its not worth an argument and thought maybe it was a bad day but since my experience ive had 2 other people tell me they had the exact same thing happen to them. Then my husband went to pay my daughters bill this evening and the first thing out of his mouth when he got home was those people are fing rude! He had the same deal except it was 2 girls that continued to speak to him rudely. So I guess it's their whole team that treat people with 0 respect. How has corporate not taken care of this? If ive had 3 people other than myself have the same experience with different employees I know many others have been treated the same way. Hopefully this location gets a lesson on how to treat people. read more

I had a terrible onboarding experience with Verizon. I only called to set up Dominion Energy for my new apartment, but was pressured into signing up for Verizon Fios internet by a representative who made it sound like it was required for residents. She spoke quickly, and I felt cornered into saying yes. Now it's been over a week, and I still haven't received my equipment. The app is absolutely useless for tracking--it has no clear navigation or updates, and I'm left in the dark wondering where my package is. If I don't receive my equipment soon, I will be opting out completely. This has been an exhausting and disappointing experience. Verizon needs to make the setup process clearer and improve this app drastically. read more

Knowledge of music is comparable to none. The Best whether current or Older. You will leave more knowledgeable than you came read more

I have never felt as strongly as fios' dang wifi-- and I used to love our fios internet to the point of where I would recommend it to everyone. HOWEVER. My husband and I recently moved and were told that our old router was "no longer compatible" by the installation tech (which was false per research after the fact because it is still infact usable to this day). Not only did the installation guy upsell us to a shittier router that functions off of 5G cell network-- the gigabit plan which is terrible because it can get bogged down with any network crowding in the area and is also their lowest speed plan (major downgrade from our previous plan by the way) but he also upsold us to a new router that we clearly didn't need and a wifi extender, which we also didn't need for our RESIDENTIAL house (recommended for commercial buildings)!!!! Of course, we were in the middle of moving -- quite literally still had the movers putting boxes in our new house; so he absolutely took advantage of us. Our old plan and old router worked like a champ with no issues, only needing a quick reset like maybe once a year. Now, however, since we have had the new network plan and router with nothing but lagging issues, device incompatibility (yeah. Thanks consumer America for not allowing old devices to connect to 5Ghz) requiring jailbreaks or buying new products, and a friggin price increase by almost $35x month. In this economy!?!? Absolutely absurd! I would not trust a single THING any of their service tech people tell you. Do your research online with your current router if you plan to move or if you want to buy an after market router for much cheaper before hand. 0/10 we will be switching providers ASAP. read more

I will be contacting Verizon Corporate and the Fraudulent department after my experience at this store yesterday. The young man with long-ish dark hair was quick to help us with upgrading my phone, but he explained absolutely nothing about that needing to re-add Apple One and having to pay an extra $10 a month that was previously included. I was also not informed I would immediately lose service to my old phone, leaving us with a difficult time to get home. However - the major problems started when I got home and began setting up my new phone. None of my messages were coming through, and when I went to my device settings, the phone was listed under a random person neither me or my husband recognized, then disappeared about 15 minutes later. I have also been trying to activate my Apple One since yesterday - to which the app says it should take about 15 minutes. 24 hours later and countless attempts with customer service, the activation link STILL says my phone number is not synced with a subscription. The worst, and possibly most concerning, part - after logging into our Verizon app, there is now a new line activation plan with a number and phone neither my husband nor I added to our cart. When I go to look at our previous purchases, it keeps just saying "this will be updated soon", so I have no idea if something was added to our account or not. This is majorly concerning as the worker was quick to rush us in an out of the store and now I'm concerned that something's happened with my number/line with another person having the ability to access my information. I will be going in tomorrow to demand they cancel my upgrade, do not charge me the $50 opened box" fee, and ensure all other access has been removed from our account. Stay VERY far away from this store and go through the Verizon app to upgrade instead. Absolutely unacceptable and I have every intention to escalate this as high as possible. read more

Absolute disaster, you will wait endlessly to even get helped and trust me, the employees are in no rush whatever. Once you do get "helped" it's terrible. Save yourself the mental and emotional anguish and go to another location or just dump Verizon immediately. read more

I went in to purchase an Apple watch. I've been with Verizon for 16 years. The store service was awful; no customer service at all. After waiting 20 minutes I finally asked the gentleman who was just standing around if he could assist me. He said no because he was the store manager and he needed to stay free in case someone needed him. The dumbest answer I've ever heard. I left and will never return to that store. Maybe it's time for me to give T mobile my business. read more

I cannot leave a 5 very stale star review up. Over the years this is my go to Verizon, it still is. But it's on the just above average in the last few experiences. My biggest issue is wait times. My last visit was almost an hour long. Others have been 30+. I get it COVID staffing, but I'm the customer and my time is precious so fix it. The do offer same day scheduling ahead. So there are ways to save time. Once I'm with a service representative they are professional and resolve my issue. It's been technical problems over the past year with older phones. So I do think a 3.5 fit them best. I'm rounding down as my experiences have not reached a 4 star level. I will be evaluating if our family sticks with Verizon or not. They are the most expensive. read more

Yikes, What a Miserable Store (3996 Virginia Beach Blvd)! Ordered a phone for delivery to this store (not realizing just how painful that would be). The email notifying me the phone was ready for pick up was sent to me on the afternoon of 29 December...and stated the phone had to picked up on 28 December or it would be shipped back(?). Hmmm. So I called the store and asked, "is the phone there?" They said yes. That evening, sometime after 10 PM, I received an email stating my order was cancelled. I called customer service the next morning, explained what was happening; the rep told me to go to the store and pick up the phone (which was still there). Went to store when they opened at 10AM; waited an hour as a walk in to be told I would have to reorder a phone because my order was cancelled. No offer to order me a phone or give me a different one, btw. And, pretty clearly, the rep wanted me out of that store, and hopefully as soon as possible. Quite possibly the worst customer service of the season (so, mission accomplished, I guess), and that is saying something at Christmas time, where every store in America is understaffed and awash with customers. Went home, called Verizon and re-ordered, set up delivery to my home. It'll take some time, but much less painful. Still, a truly unpleasant in-store experience. read more

Do not choose Verizon and if current customer run. I have had a problem with a second line I don't have nor did I approve being billed. I have been working on this since April, spoke with 20 representatives all promosing to correct but none have been successful nor followed up to see if it was. There were alot of call back promises but not one representative called me back. I went to the Corporate Store on Virginia Beach Blvd and they also were not interested in resolving my issue. read more

I had a wonderful experience today, & other times in the past, with these great folks. Megan was so kind to me and provided excellent customer service! The store happened to be very busy, but she recommended I remain on the waitlist while I ran a few other errands. She was so supportive to my needs, and went the extra mile with quality recommendations. Out of all of the locations, this is the one I would personally recommend to anyone looking to upgrade your service or switch to Verizon versus another provider. A+ Thank you! read more

Verizon - Verizon Wireless, Virginia Beach - Mobile Phones Near Me - Virginia Beach, Virginia

0 stars!!! poor customer service. employees do not do their jobs!!! i disconnected my service in may 2023; still billed until december 2024 after numerous calls. bills are never the same each month. read more

I absolutely love the service that was provided at this store. I wasn't expecting to come out with a brand new phone. I thought we would have to wait till Monday to call to see what the hold up was on my application. Luckily I was approved online and was able to pull up that application and got it done. I am unsure if the guys name but he was a short white guy with a beard. He's amazing fast quick service and got me in and out as quickly as possible when it came to the sale side. He even charged my watch and added my watch to my account which I was unaware you could do that! I am glad I ported over and switched to Verizon also got a new phone. The new phones really make a difference when it comes to coverage. He did such an amazing job I convinced my girlfriend to switch to Verizon from T-mobile as well. However she doesn't like going to the store so we were able to order hers online. I had problems with mine because my home address is different from licenses since I'm Active duty. Speaking of that he even put an international plan on my account which is perfect because I am deploying in 8 months overseas. read more

Excellent service with kind , knowledgeable & professional customer service! I went to get a great deal on a new phone. I walked out with a free iPhone, IPad & Apple Watch! read more

Switched because of the deal that was offered by Isaac the Salesman. Trade in, pay off old phones, and $200 Switcher Rebate per line, for 4 Lines. I got everything except for the switcher rebates. It was $800 worth and a key component of my decision to switch to Verizon. Mind you I was happy with AT&T and only switched because of the deal. After about 11 weeks I follow up with Isaac to inquire about my rebates, and crickets. Then I go into the store and they tell me the promo was either/or not both. The Store Manager Raegan, parroted the same thing and was not interested in making it right. Just referred me to corporate. Corporate speaks with the store who claims they told me it was not combinable. Raegan told me this 11 weeks after the initial sale. Because the store wouldn't admit fault, corporate only gave me $300. Had the store been honest and admitted to the claim, corporate would have paid my $800. The District Manager "Donnele Augustus", has yet to even respond to my phone calls or text messages. I don't know how you have a job sir. Apparently the sales staff can make any claims they want, deny it to corporate and the customer will be left ripped off. DO NOT BUY FROM THIS STORE!! I will not rest until I get the rest of my money. I work too hard and won't be lied to by anyone just to get a sale. read more

The workers are friendly, but always in a rush to push you through without actually helping you through the problem or explaining it in a manner that us tech-morons can understand. Got a new phone on Verizon.com. Came to the store to get the SIMM activated. Which you pay for that service. An hour later, I am still stuck waiting for the guy who supposedly "took care of it" to comeback from who knows where, while not being allowed to be added to the waitlist for another Verizon employee. read more

Absolutely, hands down, the worst customer service I've ever received from the laziest, most incompetent people...and I visit the DMV regularly. Just switched to VZ and experiences a total nightmare in the process. The people in the branch are not willing to help with anything. I was stuck talking to customer service for over two hours 3 different times just to get my phones activated because the people at the store didn't want to help me. The last phone rep I spoke with was great and reassuring me that everything could have been done 100% at the store. Usually you try to help and make things easy for new customers. I won't be back to this location. The one on military hwy is just as bad. read more

Very bad customer service. Told the person at the front that I was there for iPhone 13 upgrade. She checked me in. After an hour wait, an agent walks up to me and says there are in iPhone 13 s in stock. Asked him why then did the check-in person not tell me this and had to waste one hour of my time. "Oh, she does not know this". Unacceptable answer and unacceptable employ training. Go to another store if you want better customer service. read more

Good service, friendly and quick problem solving. If it is full, lines are outside the store due covid.

Great experience overall. Went to the store in Greenbrier, super friendly, but didn't have the iPhone XR I was looking for to upgrade from my iPhone 7. Asked if he wanted me to buy online and they would ship it in 1-2 days. Said no, asked if any other stores had the one I was looking for and directed to this one. Said to reach out to Denzel when I arrived. There for 5 minutes really quick, helpful, and informative. Also real quick install of screen protector I brought with me. Denzel was great! read more

I am currently a customer and I needed to upgrade my phone. I went to another location that was not great so I left and went to this store instead. My experience was fantastic here thanks to Hugo. I am always overwhelmed when I go in about phones, plans and insurance. He was straightforward, knowledgeable, personable and actually helped me. read more

Uhhh Verizon how I love to hate you. Customer service is OK sometimes but since the Covid they've made a lot of things difficult in store and person. Constantly being told one thing to go to another store and we told another thing is very frustrating while I understand this company is huge it makes no sense for them to treat their customers like they're just a number and not actual people read more

Had to do a quick errand for work and boy was it quick! Walked in the store and the amount of working staff was overwhelming in a great way - was quickly approached and service was more efficient than what I could have asked for. I asked if it would be okay to walk through the store for a few minutes while the gentleman took care of the phone and that's just how long it took him - a few minutes! Whoo-hoo Verizon!! read more

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I went to return 2 Apple Watches I did not order. The service was terrible. My Uber driver was waiting for me in the car the people were taking their precious time to even get to me. I spoke up asked if anyone was going to help me they took their time they got nasty with me I said what I needed they blew me off again I told them I need help ASAP I don't have all day I just wanted to have them take the watches send them back that I was in a hurry for a medical appointment. They said well can you come back later or another day? I said no I am blind don't drive and rely on public transportation. They did not care they even threatened to call the Fuckin cops finally 15 minutes late I finally got assistance they took the watches said well we can't send them back you got to go to UPS and do it yourself. A lady came in delivering a package I asked her if she worked for Ups she said yes they printed out a shipping label and she took them got more help from her than the person in the store I had Verizon for years but not impressed. Before long it will be goodbye Verizon hello T mobile read more

The worse customer service for service that's way too expensive. I highly recommend avoiding their services. I wish I stuck with COX. Their cell phone service is just about the same. Been a long time customer and I'm finally ready to say fuck you Verizon. read more

Went in today to fix my account after it was setup incorrectly and phone support said I had to visit a store to fix it. They were extremely unprofessional and didn't want to even try to fix the problem. I said I have to fix this or cancel because I couldn't even pay my bill. They simply walked away and ignored the problem. I was on the phone with customer support and sitting in the store. I just got Verizon and the service works but I will be cancelling and going back to Cox because you can't even service your own accounts while being halfway polite and professional. Extremely frustrating I had to call twice and visit multiple stores and still nothing. Bill isn't the correct amount and I can't even setup a account to pay. Thanks a lot. read more

I have had bad customer service experiences at this location. I decided to call the store to resolve my issue. (Updating employment status for discount) Cody took care of this and made a bad experience turn into a great experience. Thank you Cody! read more

I am that person who is completely technologically ignorant and came in the day after getting a new iPhone to get help with getting my cloud storage issue resolved. Alex and Sarah were so helpful and patient and courteous. I was waiting for my old phone to backup till the last few minutes before close and felt like a total jerk and idiot for keeping them till the last minute but they were so polite! Fantastic customer service on both visits so far. So glad I switched from AT&T! read more

Service was decent. My cell phone was stolen and I needed a replacement. However, the music was loud and obnoxious. More fitting for the teen club scene. This made it difficult to concentrate. read more

One hour on hold for support to find out that I have to wait four days and pay for a service call no TV till then back to Cox wait the year switch again read more

Worst customer service ever of almost any company in any business. I am not reporting on this location, but on Verizon as a company, for TV and Internet. I ordered TV, Internet, and Direct TV, from Verizon the first of June, 2016. The work order said it would be installed on June 13, by 4 PM. (VA11241156576). No one called or showed up. I call 1-800-Verizon, and spoke for over an hour. They first said that I was not home when the technician came by. They then said after about 10 minutes, that I had cancelled the appointment. After about another 20 minutes, a supervisor said that the 3rd party referral company had never sent the verification to Verizon, and a work order had never been issued. They sent me back and did another 3rd party verification, and gave me another work order. (VA11241453383). She said the first one was incorrect, but they would be at my home today, June 22, between 8 and 4pm. Guess who did not show up, or call, or send email. (VERIZON) Now for the good part. Direct TV was here on the 13th, and installed the dish on my house, but did not install the inside gear, due to the fact that if they changed my COX to Direct TV, I would lose my internet till Verizon decided to come see me. They came back this morning and finished the job, but I had to pay an extra $100.00 to have a wireless system installed, so that my internet would still work, if Verizon did not show up, which they did not. I spent an hour on the phone with a lady in the Philippines, on 1-800-VERIZON, trying to find out if they were coming today for my install, but was told that they could not give me that information. So far I have lost two days of work waiting on someone to show up, and spent over $100.00 to get a wireless Direct TV .system installed. And still no call, or message from Verizon other than the ones I received on the two days they were supposed to be here, telling me that they would be here that day. read more

Kathy is THE BEST!!! I've been with Verizon for a while, been to many stores in the area and all usually good experiences.. was recently at the Norfolk store and had a mishap about a screen protector for my sons new iPhone, which they wouldn't replace. BUT Kathy at the Va Beach store heard my frustration and quickly and SMOOTHLY resolved it!!! Thank you so much again!!! read more

The new location of this Verizon Wireless store offers a more comfortable atmosphere. The old location across the road seemed so cramped and dark. This new store is open and bright with lots of windows. The staff is always helpful and very knowledgable. There is a large variety of phones and accessories to choose from. I've been a Verizon Wireless customer for nearly 13 years and the service (LTE) is unbeatable, in my opinion. read more

Horrible experience. Traded phones in December for credit towards new phones we purchased. Rep calls me 6 months later to tell me they didn't process the credit. And I need to come back to the store to pick up the phones to clean them and return back for my credit. Pick the phones up to find they removed the SIM card from one of the phones so I couldn't clear the phone out!! Now I have to go back up to the store to get the SIM card so I can go back home to clear the phone to just go back again to get my credit!!! No apologies at all and this is standard service of the manager??? Don't go to this store if you want good service. Very inconvenient!! read more

I can't say enough about Anniette Goldsmith, a solutions specialist at Verizon. She helped my son with the purchase and set up of a new phone. She was wonderful! She was patient, positive, extremely knowledgeable, and kind. I GIVE HER THE HIGHEST RATING! I gave Verizon one star less than the highest rating because the wait time was very long, but it was definitely worth the wait to work with Anniette! read more

No Stars!! DO NOT GET INSURANCE ON A NEW PHONE! It's a scam! It's through another company, Asurion! They will tell you to just call to file a claim, but you have to fill out an affidavit, upload with a picture ID, wait, then they'll approve repair at one of THEIR repair facilities and make you pay AHEAD before you even make an appointment! Incredibly pissed, frustrated and disappointed beyond my daughter accidentally dropping her phone and having the screen crack! Ridiculous and horrible customer service! read more

Our purpose of visiting the store today was to open a new account and transfer my line from my Mother's account to my own as well as to add my fiancé, a former Ntelos customer, to the account. We had many questions about this detailed process. The Solutions Manager attended to us right away and answered every question we could possibly think of. He was extremely friendly and courteous. We then met with Milciades Cedano who assisted us in transferring my line to the new account and setting up the porting of the Ntelos account to Verizon. Along the way, he answered our many questions and was extremely polite and patient with us. My fiancé and I were both very excited to get new phones and of course had lots of questions about features and accessories. Milciades worked patiently with us for almost three hours to satisfy all of our needs. The Solutions Manager went out his way to help us get exactly what we were looking for today and helped us save money on our new service. We are extremely pleased about this. We left the store today feeling excited about our new devices and services and were more than satisfied with level of customer service we received. Kudos to both Milciades and the Solutions Manager for their work ethic and customer service skills. We have never experienced such a high level of service anywhere else. Sincerely, Phillip and Whitney, two very satisfied Verizon wireless customers. read more