A few months ago, I had my boyfriend's phone screen repaired at this store. At that time, I was…read moretold the repair came with a one-year warranty, as long as the screen wasn't physically damaged. Recently, the screen started glitching, going black intermittently, and eventually a white line appeared. The phone has not been dropped or cracked, so it's clear this issue is related to the initial repair. When I contacted the store, I was told the warranty was only valid for 30 days, which completely contradicts what I was originally told. Conveniently, the employee who gave the one-year warranty information no longer works there. I was told to call back to speak with the manager, and when I did, I was basically given the runaround. Eventually, my boyfriend called and spoke with the manager directly, only to be told there was nothing they could do because they "can't be sure" it was their fault. Again, the screen was never cracked or mishandled, so that explanation makes little sense. Now we're left with a malfunctioning phone and an unexpected $200-plus repair bill for something that should have been covered. Extremely frustrating and disappointing. I do not recommend this store.

very nice people, takes great care of your items, and just great service all around. Sent my ps5 in…read morefor my hdmi to get fixed and they did a great job, they also got the job done quickly and efficientl.

Horrible customer service. This place should be closed down. They had no problem taking thousands…read moreof dollars from me selling me defective devices but when I had a problem with my bill they can't do anything. They returned 2 defective devices but never reimbursed my account Im owed 800 from this place and they won't do anything except send me to corporate. They even called police on me for raising my voice Well maybe if you were out 800 you would raise your voice as well. Please be careful They are scam artists. They are not even an authorized Verizon dealer Take your business elsewhere.

June 17 went to have my husbands Verizon account disconnected brought death certificate. Indicated…read moreto Mahmoud to disconnect put in my name and use my email address. He did not. June 30 told Mahmoud to disconnect account completely as I changed all carriers to my former employee, I'm a retired AT&T employee. Continued to receive emails on my husband's Verizon account that was to be switched. Received lots of emails regarding husband account never disconnected. Indicated can change password, cellphone number was compromised (later found out the number was stolen through research with AT&T and call to Verizon fraud. July 25 went to Verizon corporate office in Bolingbrook (in which Mahmoud provided in a text). I found out that the account was never disconnected, cellphone was blacklist and WiFi equipment was on account. Only cellphone number removed was mine because AT&T was now carrier and husband's cell number was I believe suspended for unknown reason. I told Bolingbrook Corp office to disconnect the whole account including the WiFi equipment that I never ordered because I was with AT&T. Lots of calls to fraud department as well as customer service because I was being charged $90.46 and it was removed from bank account. Contacted bank filed complaint because my husband's account was compromised with cellphone and WiFi equipment. I continue to get equipment removed as the account was properly disconnected with death certificate. Remember I went originally to have this done June 17, Mahmoud didn't follow through. August 12 I went to Verizon corporate office in Oak Brook to have customer service to provide me when the WiFi equipment was put on account and by whom. The WiFi equipment was added June 17, 2025 by Mahmoud. I am now livid in the least as I was taken advantage. I left Oak Brook and proceeded to the store on 75th Street. I stormed into the empty store and said I would like to know why WiFi equipment was put on my desceased husbands account that was never disconnected until July 25th correctly by Bolingbrook location. I could swear I was talking to Mahmoud but one of the other guys working that day said he no longer works there. I'm not impressed with the lies. The person I spoke to said they would contact customer service to rectify the issue. I said that equipment has to be returned or I am responsible for it and it's not in my possession. The store checked to see if it was in the store, it was not. The serial number ACR45124155. I was to receive emails and other documents that it was cared for. Over 2 hours later nothing. I called Mahmoud number and said where is the information. He indicated he would get it to me. I said better yet I'm on my way there to get this matter cleared. I said I want a copy of receipt that equipment was sent back. I get there and one of the other guys working that day got out of his car and came into the building. He said it will be a few minutes. He then came back and gave me a screenshot of the receipt. I asked him where Mahmoud was he indicated he no longer works there. I said really. He as I see it committed fraud as I even indicated I would be happy to go to the police. Prior to leaving I received a email on my husband's account that Verizon stating that UPS received the WiFi equipment and I am no longer responsible for payment. Is this how your store operates? Preying on people who are grieving for the loss of their loved one. How dare you allow this and let them get away with it. If this individual is not fired he should be and he should pay me for all the mental abuse I've dealt with and Verizon as well for hiring this individual. I left the store indicating I will be in contact with Verizon, FCC, BBB and another organization that protects deceased individuals from identity theft. Need copies of emails. I have everything. But then again your overseas people see them in the system too.

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

Needed a new charging port and battery for an iPhone RX…read more They were easy to talk to. Great communication. They had the part in stock. Job done, in less than an hr.... Decent price!

No customer service no assistance with use of the android unlike Apple which I am switching to. I…read morehave been to 4 t-mobile stores to be ignored, rude usless employees as I am an older female if you don't want older female with same money as men are the majority of whom you spend hours accommodating, however I believe frankly after the sales job you don't give crap if they are satisfied or care about repeat customers with men either. You could be human and I have been in Customer service for most of my life and just answer a simple question about certain operating procedures. HORRIBLE CUSTOMER SERVICE GO TO APPLE IN OAK BROOK IF POSSIBLE. ANY ANDROID HAS The worst employees and TERRIBLE CUSTOMER SERVICE!!!! Less than 1 star.

Went to this T-Mobile location to return an Internet gateway, and without even asking any…read morequestions, the customer service guy said they couldn't do it there, that I had to go online, cancel it, get a shipping label sent to me, then take it to like a UPS or something like that. I said that's like three extra steps, and I'm here now, why can't you just do it here? He said ''et me ask my manager,' who he called (and I could hear in the back room - he didn't even come out) but he said no go ahead and just tell him he's got to do it online. Went to another T-Mobile down the street and the guy took the return and had it off my account in five minutes. VERY lazy at this one.

I give Metro pcs a 1 star rating because, I purchased an iPhone 12 from a promotion 6 months prior…read moreto me wanting to switch. and being with the company for over 10 years, You'd think they'll give me great customer service. I had a family plan with them and I decided that I wanted to move to T-Mobile because they had a better deal for my family including my internet service. so I tried switching over, they told me that I had to have service with them for a full 365 (air quote) days in order to switch to T-Mobile. Which other companies doesn't require that long to switch over. It's insane to me that they try to hold you hostage at their company, for a phone that I fully paid for all at once. Sooo I was able to move my family plan to T-Mobile all but one phone so I'm either stuck paying two different companies which is absurd, and getting a whole new phone and moving it to T-Mobile. I will NEVER recommend anyone to Metro pcs. Cheaper is not better under no circumstances!!! I really tried not to take it this far but I shouldn't have to waste money and buy a new phone all because they want to hold me hostage. That sounds like a breach of contract to me but anyway.... Latoya

From the owner: Switch today & enjoy America's largest 5G network.read more

Came here inquiring about Home Internet. Decided I'll wait a bit for considering. Made a watch…read moreimpulse buy haha. No issues, in and out quick. The store was busy and the employee helping me was friendly.

I came here to trade in my old IPhone. The process was very fast. I came when they opened at 9 am…read more The associate inspected my old phone, looked up my account, wrote down the number from the old phone, and gave me my credit. I was there for 5 mins. There is also ample parking. When you are leaving, you can only turn right.

Do not even think about buying anything from them... I bought a cell phone from them and when I…read moreattempted to use it with my carrier I was informed that the phone was stolen. I contacted them about it and the owner said oh well its no returns!

This is the fastest and most reasonably priced repair service I have ever used…read more Russ also is a great designer and has designed all my business cards, website, brochures, banners and flyers. My clients are impressed with my website and all my literature that he designed for me.

My lap top was ready for the recycle bin. Then I found Russ,…read morenice guy, he fixed up my lap top same day, no problem. Now I have a guy , you need a computer guy. Make Russ the guy . Terry B.

It's easy to make an appointment online. Just make sure you are on time for your appointment. The…read moretech does try and help. Went in because password wasn't working and I needed a reset. Apple required them to make me wait a certain amount of time for security which was fine. But when asking backup questions about using an external hard drive for a Mac and a windows device was told I needed to get a large drive and then have something to keep the windows data and Mac data separate. Not true. They can both be stored on the same device without the added expense of adding anything. They do offer classes here to help you learn how to use your device. They are free. Staff is friendly. If you have a device and have someone with you that doesn't have an apple device, they will loan one to that person to use for the class.

This Apple Store had a nice layout. It looked like they had a lot of staff. I appreciated that it…read morewas in/near downtown Naperville, but I was still able to park close to the store entrance. I thought they had a great location. It looked like they had a lot of great Apple products too.

My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!