Staff is super friendly and welcoming. Facility is impeccably clean. Dr. Henry and Dr. Temple…read morereally care about your pets and take the time to get to know them as much as they can during the appointment. Had taken a new kitten here for vaccines and neuter and both Dr. Henry and Dr. Temple were super sweet with him. Our other cat was in need of a regular vet and so we took her to Dr. Henry to address seizures that have been happening with her. Again, amazing care and no unnecessary tests run - just what was actually needed. So happy to have found them! Parking is also super easy which is nice.

The staff at this animal clinic were great with caring for my chihuahuas. Didn't like that I had to…read moreprepay for a visit I had to reschedule due to the orange line delays. Now my pet insurance will not reimburse me for the visit.

This has been my 3rd attempt to get my dog scene on a Wednesday. Today I arrived at 12:29 ( an…read morehour and a half after they opened ) and the sign said that they were not seeing any more pets today.There were only 7 folks with their pets still to be seen. They advertise that they are open from 10-4. Perhaps for Wednesdays they need to state that they are only seeing 20 pets and then they are done. Very disheartening as I left work early to get there.

If you have the time and patience to wait in line it is so worth it. The people that volunteer at…read morethis animal clinic truly love animals.

I've been coming here since 2009 With my Baby Dog, lil…read morestinker. they are patient, caring and wise, Keeping track of every mole on my boy. And these both really love animals. This isn't just a business for them, They rescued 15000 animals last year alone! The deal: the best Boston veterinary clinic Is run by the Animal Rescue League of Boston.

BVC offers the kindest, most caring and professional care. They always make you comfortable and…read moretake the time to answer all questions. Special thanks to Dr. Newlin, Dr. Williams, Dr. Breda & Stephanie.. You are so appreciated!!

If you have a large breed dog, avoid at all costs. The vet will quickly label your dog aggressive…read moreif they are and I quote "German Shepards, Pitbulls, Rottweiler, Labrador Retreives are protective aggressive breeds that will maul your face off ." God forbid your dog bark, the vet will instantly clam up and become terrified while faulting you and saying your dog is dangerously under trained. Not something you would expect from a place that literally is meant to treat dogs. Be prepared to be scolded about your choice of dog breed though you're paying for a service. Honestly, don't walk, RUN the opposite way. Any vet that labels a "breed" aggressive clearly hasn't no business in the industry. Any animal or person can be aggressive if you push the right buttons. ***EDIT: Obviously, based on the above it is clearly to be concluded that I had no intention of bringing my dog back here. However, Dr.Buckley found it a necessity to e-mail me to scold me further for leaving my honest review. Clearly, feathers were ruffled.

I don't normally do reviews but pets vet has been amazing to my pet - they are thorough, kind,…read moreunderstanding, flexible and always have openings when I need them. I've seen a few bad reviews on here about them, so I just felt the need to set things straight because I've really really enjoyed going here

You need a lot of money with this hospital. Over prescribes testing…read more Had enough after 10 years. Place feels like a money grab, like every sick pet an opportunity, not a family member.

I didn't put a review at the time my eldest cat was being cared for here, but Boston Animal…read moreHospital took wonderful care of my now passed cat that I had for almost 14 years. She was very temperamental, particular, and hated going to the vet. BAH was great at creating a calmer environment and anticipating our visits by calling and being able to schedule picking up gabapentin for my easily distressed cat. They helped us when she was diagnosed with diabetes and through the progression of the disease. They were so hospitable and caring when she passed away and gave me space to spend with her after her final moments. It is an animal hospital that can accommodate more fickle, distressed cats and I'm glad that we found BAH.

I received a quick appointment for labs. Dr Stokes called with the results. I was able to pick up…read morethe medicine that night. When I called for clarification Dr Stokes called me back and helped me move forward with my cat's treatment.i cannot ask for more. Communication has improved 300%

I am deeply disappointed by my experiences with Angell. I have extensive familiarity with this…read morehospital: my pet has been hospitalized there twice, including once in the ICU, and has been evaluated by internal medicine, cardiology, ophthalmology, and neurology. Unfortunately, despite the hospital's reputation, we repeatedly felt that our concerns were dismissed and that communication with specialists was unnecessarily difficult. During one hospitalization, our pet experienced what was later believed to be a neurological event, possibly a stroke. When we visited, we told the staff that he was behaving abnormally and appeared weak in very specific and concerning ways. Our observations were dismissed. He was subsequently discharged barely able to walk, despite having been fully mobile beforehand. After calling the hospital and bringing him back, we paid for a neurology consultation. Neurology recommended medications, but despite having paid for the consultation, we initially could not speak directly with the neurologist and had to push repeatedly for a conversation. I understand that consulting specialists are busy and that internal medicine may remain the primary service, but when an animal has experienced a potentially life-altering neurological event, being effectively unavailable to the owners is unacceptable. I worry that another owner might not have felt able to advocate as forcefully. Later, our pet developed episodes of staring, circling, and other abnormal behavior. We returned to the emergency department because we were concerned about seizures. We were told that it was probably not a seizure and that the symptoms could be gastrointestinal. We repeatedly explained that he was behaving very differently from his baseline, but we did not feel that our account was being taken seriously. After further discussion, we were sent home with Keppra (anti-seizure medication) and instructed to monitor him. They also told us not to start the medication for now, and wait to see if he had another event - which made sense. He had another episode, we started the medication, and he has not had another episode since. That may or may not prove the episodes were seizures, but the most troubling part of the experience was how consistently unheard we felt. I recognize that veterinary hospitals are often understaffed and overworked, and I have tried to give Angell the benefit of the doubt. However, these were not isolated frustrations. They formed a repeated pattern of poor communication, inflexibility, and failure to listen carefully to an owner who knew that something was wrong with his animal. Anyone considering Angell should be prepared to advocate very firmly, ask direct questions, and insist on communication with the clinicians involved in their pet's care. Based on our experiences, I no longer believe that Angell is necessarily the best or only option for specialty and emergency veterinary care in the region.

My dog is a patient here at Huron, she sees Dr. Evans. We've been at Huron for 6 years now and I…read moredon't picture myself going anywhere else for my pets. I appreciate the divided lounge for cats and dogs, and the friendliness of the front desk staff. You can tell that the people that work here love animals. My dog is a little nervous but they are so kind to her and give her pets and treats to make her comfortable. Also, this location is super clean. No fur balls on the floor, the reception area looks like it's cleaned daily. I also appreciate how much bigger the new clinic is compared to the old one on beacon street.

I've been going to Huron for nearly 20 years, visiting both locations, even before Dr. Ulrich…read morebecame the owner. He's by far the best vet, and his associates, front office staff, and techs are just as amazing. He's a true cat whisperer--attentive, patient, and never makes me feel rushed, and my cats can feel his love and care. When it comes to the hardest decision any pet parent has to make, he and his team approach it with remarkable compassion.

I've been at this location a few times. My Chino tends to be a handful in the way a small dog who…read morewas way too smart tend to be. My last visit would sadly be my last as my family made the difficult and painful decision to put him down. Its taken me a little over a week to write something but I know I wanted to tell everyone about this location. Numerous issues, including a cancer diagnosis,coupled with his old age after a surgery at his home vet. The staff were always so sweet and caring with him. They even managed to entertain him with some classical music when he was a little yappy! He lived a long, happy spoiled life. I miss him everyday. My first pet out of high school, we were almost never apart. I think that knowing he was in the best possible hands near the end helped take some of my guilt grief away. Every single person was amazing and I just know that profession cannot be easy. God, my sister and I cried for hours and we were never rushed. Dr.Silverstone, thank you for always being straight with us but also extremely professional and kind. They contract out to help with end of life arrangements and cremation, if you choose. 'epaws' or something. The arrangements were done quickly but not so quickly that you worry about disrespect, you know? A week later and I have his urn and we've set up a memorial in the house for him. No one wants to think about these things but pricing is transparent and gotten out of the way quickly. And yes, it's pricy but what isn't? This is emergency care. Get pet insurance!!!! Honestly, I would have gone bankrupt if it helped but there is unfortunately a limit to things that can be treated and the doctor said it best: "age is not a disease". So hopefully your fur babies live long, happy lives and that you only have to go for minor inconveniences but if you do have an emergency, this location was clean, professional and fairly easy to get to. I had broken my ankle last year so walking has been a challenge but I got around just fine, even carrying around my 20lb lump of love. Thank you all again. I don't know when I'll be ready for another pet but I don't regret all the years of love. Once time has softened the pain, and years go by, I hope you all stick around and do what you ALL have done so well and maybe I'll see you again...Hopefully under better circumstances. Wishing you all love and peace and kindness.

My friend and I were on our way to run a 5k. We had just gotten off the train and walked a couple…read moreblocks when we noticed a fluff ball on the ground. Initially we thought the bird was dead, but it wasn't. However, it was very lethargic. We tried to provide it some heat and thought it might be a good idea to bring it to Boston commons. On our way there, we stumbled upon VEG ER for pets which was open 24 hours and had images of birds and other animals displaying on their TV (it can be care to find vets that care for avians). They let us in, we explained the situation, and they gave us two fair options - let the vet check it out and if they determine there is little hope for recovery, ethically euthanize it, or, if it does show signs of recovery after 30 min - 1 hr, they'd bring it to Boston Commons. We didn't have time to stick around for the final decision, but I do hope it did recover. The staff there was really friendly, thanked us for being good Samaritans, and had us fill out a form. They also did offer us complimentary snacks and beverages. I was satisfied with my unexpected visit here.

Very attentive and proactive staff! Caught issues ahead of them becoming serious. Grateful to this…read moreoffice for their flexibility, I just wish they were closer to where I live!

This updated review has nothing to do with the care my animals have received from the doctors at…read morethis clinic, it has everything to do with the lack of care and compassion I was treated with when my dog passed away recently. Many errors occurred in how this was handled, I understand that things happen but when I am expressing my frustration over the miss-information and miss-handling of my dogs remains (my dog that had been a patient there for 13 years), I expect more than "I don't know what you want me to say I have already apologized". I tried to handle this off-line with the business owners and received zero response. What a sad way to handle a relationship that has spanned over 20+ years.

I just deleted my old review. While I feel as if the what I experienced is was wrong. Dr.G at the…read moreCharlestown location REALLY made an effort to listen to my concerns and validated my previous concerns from a non judgmental point of view and educating me on the way. There's seems to be a huge effort in working with me and my pup. I would like to give them another chance. In addition I would like to shout out Vet tech David Rivera. He was one of the first techs to see Lancelot and I have seen him at many clinics. Throughout the times I have been more difficult his customer services skill were always excellent and he always treated me with respect. I can definitely see his love for animals and the profession. I believe in redemption and would like to applaud them for working with me and listening! Thank you Dr. G and David! Sir Lancelot and Joseph!

When this place first opened,I was a big fan. Then they seemed to fall apart and get very…read moredisorganized. I was also twice given bad referrals for things they couldn't do onsite. One time I was sent out to Acton to get a root canal done on my cat. When I got there, the dentist there said it couldn't be done and she just extracted the tooth. For $1,000. I got referred to another place in Chatlestown for something else, because their relationship with the people who had been doing onsite had fallen apart. That one cost me over $1000 too,for something I was told would cost around $250. When I came in for the last few visits, nobody ever seemed to know why I was there. There seemed not to be communication or professionalism. Their prices were exorbitant, too! I really regret not having switched to my current vet sooner.