Doctor Elizabeth is great! Her secretary Ashur, is very impolite and snotty…read more She acts so nice on the phone, but she is a rude woman!! That's why I won't return there.

Dr. Liz, Asher and Elizabeth are so devoted to their clientele and owners…read more Thanks for everything, Lisa and Cats

Our cat's eye was damaged in a fight with a portion of the eyelid pulled out. We were so concerned…read morethat he would lose his eye or perhaps need surgery. The caring staff provided exactly the care and medication that he needed. Within 2 weeks of applying the medication his eye was noticeably improved and now the injury is completely healed and it is impossible to tell that it was ever injured. We were able to get our cat seen quickly. They made him comfortable. Everything was very clean and organized. Thank you to the doctors and support staff - we are so thankful for you!

I did really like this vet. But the last time I brought my dog in, they gave him a shot that I…read morewasn't entirely sure I wanted him to have. We had been texting about it prior to my going in so I was inwardly a bit upset that it was just assumed he would get it. I also called to get his rabies shot and was told he needed an exam even though I was there in October with him. I personally went somewhere else solely on the shot but again, overall a good vet. I still do appreciate their help with my elderly dog.

Started going here after I adopted a new doggo. She loves this vet clinic and so far so do I. They…read morehave been very friendly and helpful with her and her records. They are very efficient and responsive also. Definitely recommend.

Charged an extra $250 for the same vaccine during our cats second visit. Nice place regardless. My…read morecat was treated well.

I was out of the country for work when Toro was treated at BluePearl. Despite making the requested…read moredeposit, I was ultimately charged far more than the original estimate. I have attached the invoice for your review. It is clear that the final bill was inflated to match -- and exceed -- the deposit amount, which I find highly unethical and unacceptable. Additionally, BluePearl performed procedures and administered medications without my direct approval or consent. At no point did they contact me to discuss or authorize these additional treatments. This lack of communication and disregard for consent is deeply concerning. I strongly caution others: do not take your pet here. Based on my experience, they prioritize running up charges over transparent, ethical care.

On December 23rd of 2024 I took my 2 year old feline here and they prioritized my cat and long…read morestory short we didn't have the funds for life saving measures. They euthanized and did nose and paw prints as well as a ceramic disk with his paw print and put him in a box with his name on it all for free. They provided emotional support for me and my parents. I was only 15 losing my best friend and they a offered cost free way to end his suffering. They put him in a blanket after the euthanasia and I got to hold him for as long as I wanted one last time. And a couple days later they mailed a card saying how they're sorry for our loss and all of the vets signed it. It was so sweet and definitely made this detestating thing slightly better for me. Thank you blue pearl

Impressed with the time and care Dr Deaglan Riordan examining my diabetic cat and answering my…read morequestions and concerns. Would recommend him highly. Thank you.

Both Doctors Dennis and Deaglan Riordan provide my German Shepherd excellent loving and top care. I…read moreappreciate the kindness and time they spend answering all of my questions to help me understand health situations and options. The clinic is new, modern, welcoming, and both pet and client focused. I have 100% trust in them caring for my dog.

We, my husband and our 3 dogs, love Dr. Pam, Rod and the entire staff at Northwest Veterinary…read moreHospital. Such care and compassion, which means so much from the beginning to the end of life of our beloved furry family members. I can't say enough about how grateful we are for them. We have had 4 other dogs who Dr. Pam cared for throughout their entire lives. She helped make some very hard times and decisions bearable with her kindness and compassion. I highly recommend this clinic to everyone looking for a veterinary.

I have taken many beloved family members here for a lot of years. My human children also take…read moretheir kids there. The entire staff is kind, caring and responsive. The facility is clean and medically current. They have good relationships with other providers and will refer appropriately. You a could not ask for better veterinary practice.

Great staff and very knowledgeable! Everyone is friendly and has experience. The clinic is clean…read moreand they love my dog!

Is a hit or miss of whether or not will be taken care of…read more Spent $40 on an ear cleaning for a bunny and had to finish the job when I got home. Hit or miss service.

My husband and I recently moved to the Urbandale area few months ago so we were wanting to go to a…read moreveterinary shop closer to our home for our dog. However when my husband called to make an appointment they required a $65.00' non- refundable security deposit to finalize the appointment. That should of been a red flag but we agreed. Our appointment was scheduled out few weeks and Everytime we drove by this place we notice no business or cars ever seem to be in the parking lot . We worried if their business was down and still wonder why we had to pay that deposit? We began to question the care our dog would receive if money up front was sole concern. So yeah we cancelled and stayed with our original vet and lost the $65.00 . I never experience that before, not even at a doctor's office if I had to cancel or reschedule. People really making money on our emotional attachment for our pets these days.

The veterinarian, techs, and staff are always very kind and knowledgable. Have been taking my cat…read morehere for 2 years for routine checkups and any concerns and always receive great care.

We have had three dogs, and Dr Harmon has taken care of all them. He and his staff are amazing,…read moreand very helpful. I wouldn't trust my animals to anyone else.

Been my turtle doctor since I moved back to Ames in 2005. It is so hard to find a good turtle…read moredoctor.