Started off well. John is knowledgeable & willing to answer questions. He does not volunteer…read moreinformation despite his great pride in providing quality service. I hired him for chemical service only & that is all that is given for less than 5 minutes per week. Over a year ago, the pool sweep filter began developing debris, which John indicated was due to a tear in the filter. I also purchased a new pool sweep when he was first hired. I repaired the filter with RTV silicone based sealant. This cured the issue for 1+years. Recently, I noticed the debris recurring in the pool sweep filter. I left a note with his check inquiring (no reply). Then, today I telephoned him to ask why he had not given me a heads up. My husband witnessed the entire conversation. John accused me of yelling at him when I merely questioned him, & further stated he did not appreciate my tone. For a man who takes such pride in his work, it was surprising at his reaction. I've recommended him & secured a client for him. He said he has clients who love him & is now turning away others. I apologized (for nothing as my husband said I had every right to question him). John said we had this discussion previously & it was not his job to look nor does he even observe such issues. I wonder if he takes the same attitude for full-service clients. I know several who use him & they say he doesn't even let them know if water level is low or any other such basic care concerns. A simple handwritten note near pool equipment or in the mail slot is too much to ask from this guy. I get the responsibility, but for a guy who brags about himself, put in the real quality service that makes you stand out. In addition, shortly after hiring John, sent out a lengthy letter asking for a full month's payment for less than a full month's service due to a personal issue. That was a first. After my unwarranted apology, & his fractured ego unwilling to see me as a customer of value (purchased pool sweep, which could have been bought for less elsewhere, referrals), I said, "we're done." Beware of the guy that tells you how "impeccably honest" he is. That should speak for itself. He has mastered the art of omission in quality service - knowledge but no business sense if "he" feels offended.

John came over this morning and was great. I'm fairly new to pool ownership and didn't have anyone…read morehelping me with the do's and don't's of pool maintenance. John went over everything with me and explained each step. He replaced my pool sweep timer, reprogrammed my pool and hot tub pumps. He replaced O Ring on pool and hot tub pumps, and stopped my leaks. I really appreciate the time he took explaining things to me, and making sure everything was operating as it should. Thank you John!

Erik and team work on the pool at my mom's house. The team have gone above and beyond to ensure…read morethat her pool is in the best shape. They are responsive and honest, and I appreciate that they are respectful of the house/pets. Four stars for great service, one additional star for responsiveness and willingness to address any issues my mom has had. Highly recommend, especially for older folks.

Back in April 2023 I received a pool start up service after having my pool re-plastered. They used…read morea new (to them) procedure (Orenda process) for the start up. According to Bob, I was the first person he had used this procedure on. Now after all these months my pool new plastering still looks "not right". Let me say Prism pool and the plastering company (Chief Pool Plastering) did come out and look. But after having numerous other pool companies out to my house for other minor work, I felt inclined to write a review. Because they all stated the same thing, the plaster looks different then a newly plastered pool should look.

Very professional got back to us with a quote for our pool maintenance and service. They do weekly…read morevisits.

Marlon provided a great service! Good communication, very transparent on pricing and my pool looks…read moreas good as ever. Highly recommend.

I am very happy with In Depth pool service. We have been using them for over 2 years now and they…read moreare so easy to deal with. Phillip is very responsive and transparent. I highly recommend them!

In Depth Pool has been servicing our pool for over a year. Phil, Chris and Steven are the best…read more Pool always looks its best! Always helpful in answering my questions and lending support. I whole heartedly recommend In Depth Pool Service!! Stephen

Lucky Duck has not only kept my pool sparkling clean, but they have also done some repair work for…read moreme. Always ensuring that these first time pool owners are comfortable with the repairs, but also the day to day maintenance and how to, has already gotten me to recommend their service to all my family and friends. Kevin, thanks for kicking ass, being on time, and making my wife and I comfortable. Now only if you did landscape work too.......

Lucky Duck provides great service for a great price. Kevin the owner is honest and very…read moreknowledgeable. He not only can provide weekly service but can help make your pool run more efficiently and cost-effectively. Kevin is very mechanical; he can repair and install equipment. Proud Lucky Duck!

Pool has been crystal clear ever since I hired Cannonball!!!! Jeremy is friendly and always comes…read moreby when needed

We've had our pool serviced by Cannonball for 5+ years now, and we absolutely love them! Our pool…read moreis old, like years past a remodel old, and Jeremy has been instrumental in keeping it going. He does repairs when needed, and always lets us know if a more major repair is required. He's flexible when we've asked and always responds when we reach out. We appreciate one less thing to worry about! He's also tolerant of our 2 boys, one of whom use to like to go out there and ask lots of questions while he worked (lol). Thanks Jeremy!

Levi does an outstanding job for us -- and services several of our neighbors' pools as well. He's…read morekind, knowledgeable, and always does a great job.

Great communication and service. Glen is detailed and customer centered. If you have a pool in El…read moreDorado Hills Ca he is your guy.

Beware of this pool service business. Unfortunately, the owner continued to compromise service by…read moredisregarding pool service time & date without communicating the change. Also, on many occasions, he would pop up earlier and earlier without a phone call, door ring, or tex message. Also, annual service rates are high! Another valuable point, during the summer, he attempted have a young school age guy to service my pool without prior consent. When asked, he appeared annoyed and upset. That being said, take caution unless you prefer unexpected surprises and poor communication skills!