No showed to our appt today. No call, no text, no explanation. Waited 5 days for an appt, then wasted 2+ hours of our time. Buyer beware. Update: the owner has the time to do damage control on their poor online reviews, but not the time or courtesy to reschedule appts they flaked on. No surprise. read more

Ron was very helpful, efficient, and fair. Highly recommend Advanced Spa Repair for any hot tub/spa repair needs.

It is about time! Ron has done routine repairs on 3 different spas at 3 different homes for us since the late 1980's. Here we are once again shopping for a new spa (our 4th!) for a new home and I thought of Ron to ask a few questions. Shame on me because during all this time, I don't think I have ever left a review! Ron, and his wife Kathi/office manager, have always given me trust-worthy recommendations, outstanding service and fair pricing. Without hesitation, I highly recommend them! Steve K. Sacramento/Natomas read more

Ron was my spa technician today. Could not be more pleased. Professional, pleasant and very knowledgeable. I have found it very rare to have a repair man arrive and after diagnosing the problem state "I have that part with me" rather than "I'll be back in a while" (while they leave to shop the part). I hope he stays in business for a long while. So satisfied to be able to use my spa tonight. His quote was fair and honest. I was able to book an appointment within three days through his very friendly office assistant. Make this your go to spa repair guy. read more

I support mom & pop businesses and this one I highly recommend! They are responsible, friendly and Ron has excellent knowledge about spa 's. He fixed my spa and it runs perfectly now. I'm so grateful because I like to get in it every night for better sleep. The service, customer service and response time was exceptional. The rate is very reasonable as well. If you want your spa to work right call Advanced Spa Repair! read more

Although Ron is good and professional, his office manager is rude and they are very slow to book. I started my process with them in January to fix my spa. Called and set appointment for 3rd week in February. He came out and was there less than an hour and told me I needed a new control panel, told me which one to buy, and to reach out when I got it. It took a few weeks for the part to come and when I went to schedule to have it installed, it was another 2 weeks out. That led to today. I cancelled other appointments to be here to get it fixed between 11-1 and get a text at 11:22 telling me Ron was sick and wouldn't be coming. I don't want a sick man to work... but they only work during the week during limited times and I can't take off work again. They did not offer any discount for the inconvenience, in fact, the office manager was quite rude. I have included the text exchange. I also looked at these reviews and expect a snarky comment back from her. Horrible Customer Service! read more

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Waited 12 days for these jokers to come out to repair my spa. Only to have his arrogant wife call me almost 3 hours after the set appointment to cancel. I would NOT recommend this company! What a bunch of idiots! read more

Advanced Spa Repair - Pool & Hot Tub Service Near Me - North Highlands, California

Great company. Honest, fast and just super nice people. Price was fair and he diagnosed the issue and told us where to find the part. He took the time to explain to both me and my husband the issue and why our pump broke. We can install it ourselves since my husband is pretty handy but might have them come back and just pay for the work to make it even easier since we work full time. Would refer Advanced Spa Repair to everyone with a spa. read more

Advanced Spa Repair - Picture of the pump we need to replace. - Pool & Hot Tub Service Near Me - North Highlands, California

Ron was on-time, knowledgable, fixed the issue with minimal complications, and personable.

Took 2-week for appointments and 2-days off work neither of which they showed up for nor did they call, answer phone calls, or respond to requests just to know if they were running late. Wish I had read the reviews. Buyer beware! Response: You liar, you even confirmed you were coming at 9:31 AM. Guess this screenshot of your confirmation and my attempts to see if you are coming isn't true. Buyer beware! They're liars too. read more

Advanced Spa Repair - Pool & Hot Tub Service Near Me - North Highlands, California

Nice guy and knowledgeable about spas and tubs. He replaced the jets on our tub and did a great job

My spa had stopped working. I had no idea what was wrong. Ron came out and diagnosed the problem. The circulation pump had stopped working. Once the replacement part arrived, he came back and installed it. This guy knows his way around spas. He works quickly and confidently. The whole experience was very positive. My spa is working again. I recommend Advanced Spa Repair without hesitation. read more

My hot tub was leaking and this was the only company that would come out to determine if it was able to be repaired. Others told me if it was leaking from the side, it couldn't be repaired without even looking at it. I was thinking I would need to buy a new spa as it seemed hopeless to find someone to look at it and see if the leak could be repaired. Thank you Advanced Spa for coming out and fixing it! I am enjoying it once again read more

Showed up angry and not sure what the problem was 2Nd time trying them and he is just a grumpy man he left without saying a word! DONT use this company! read more

The jets on my older spa had stopped working. Advanced Spa Repair was recommended by my pool supply people and it was easy to make an appointment. The office manager was friendly and up front regarding pricing. Ron arrived during the agreed upon time frame and was courteous and accommodating since I work from home and had to take a meeting while he was here. Luckily, it was an easy fix and he was honest and didn't try to upsell me on anything. He seems very knowledgeable and experienced. I will definitely use Advanced Spa repair for any future needs. read more

I reached out and waited two weeks for the guy to come Out and tell me my spa was not worth fixing to go buy a new one.l kind you it works just making a noise from the pump or electrical box. I was polite and told him what was going on with it at that point he said give him time to look at it so I did. Mind you he had worked on my spa before and fixed some issues that were wrong with it. This time around he told me we was not going to work on it and said he did not work on it my spa before when I clearly showed him my invoice form the last time he worked on it. He just grabbed his tools and left. Never will I use or recommend this company again this was poor customer service and having to wait two weeks just to have someone come out read more

Ron was extremely knowledgeable and friendly. Told me exactly what I needed, where to get it, and how to install once I had it. I gave it a go myself once I had the parts, and our 10+ year old spa is back up an running like new. ^_^ The person who handles booking could be a bit more friendly/communicative, but otherwise, happy with the service/experience. I'll go back to them if/when I need help again. read more

Ron is an OUTSTANDING technician. When he does a job he does the WHOLE job not just the maintenance suggested. I had a spa that other companies said was impossible to fix. To old, couldn't find parts. You need to just buy a new spa. Well Ron proved them all wrong and fixed my spa for a fraction of the other quotes. Thank you Ron (Advanced Spa Repair) you have my business from now on. read more

I first contacted Ron Braddock, owner Advanced Spa Repair to replace a small 3 1/2" jet in 2019. I paid the $100 service fee and an additional $60 (aprox.) for the part. It took several months before Ron came back to install the part. One year later, in Dec of 2020 another part identical to the previous one fell out. I paid Ron another $100 service fee and an additional $75 for the part. Six months later I have been unable to reach him despite numerous phone calls and messages. Their business license expired 9/30/2015. read more

Prompt courteous and knowledgeable- they took on a swim spa which I've discovered is not common- and didn't complain about the distance to my house - my spa works wonderfully- I recommend without reservations read more

We had the best service from this company. He explained what my spa problem was and fixed it! I asked him many spa related questions and it was extremely informative! The price was in my ballpark and I HIGHLY RECOMMEND this company for all your spa needs! read more

Ron has been my go to spa man for a number of years. He's always been able to fix the problem with confidence and knowledge. You will be glad you called Ron at Advanced Spa Repair. read more

Diagnosed the issue remotely and did not charge. Really appreciated the expertise and help!

I had an appointment with this vendor, a no show. When I contacted them to determine what happened. I was told by text message, we don't do that kind of work. I left several messages, just wanting to understand what happened, to no avail. Ron the owner I believe is experiencing some kind of health challenges, and his wife isn't into customer service. The job was to replace a hydraulic lift for a spa cover. read more

Very knowledgable with advanced diagnostic skills. A new pump was required, but other potential failure points were still ruled out. Ron offered suggestions on replacements that we could order direct. The administrative communications through direct messaging was professional and concise as to scheduling and arrival statuses. read more

Thank you Ron for coming and solve the issue with our hot tub. You are very knowledgeable and helpful.Thank you for all the tips!

Called Buddy at advanced Spa Repair....came out same day. Replaced heater and fixed pump, had me up and running same day! Price was very fair. I had a fine experience.....I won't call anyone else ever again. read more

I called and made an appointment for my spa. I was given a day and time window. No one showed at my home nor answered the phone when I called. I left a message and no return call. I've called again and everything goes straight to voice mail. Very disappointed read more

Kathy and Ron were absolutely great to work with regarding our 12 year old United Spa Mfg. spa. We inherited the spa with the home we purchased. We had no idea what to expect or how to operate the spa. We were ready for the worse. It never came. Ron showed up on time, did a very thorough inspection of the electrical and plumbing of the spa. Being a first-time spa owner explained how to safely operate and maintain our spa. Look no further for service for your spa. And at a very reasonable rate. And they make custom covers. As a veteran, I am always looking to do business with fellow veterans. Give Advance Spa a call-today! read more

Ron was a big help at teaches us how to use our Spa. He also check everything to make sure no leaks and made sure electrical was good.

Thank you Ron and Kathy. Left a message to get my 26 year old cal spa fixed. Kathy called me back within a hour. Ron come out the next day. Diagnosed problem, had to order parts. 2 pumps. One week all's fixed including a bunch of seals and valves. Happy with the service read more

Terrible service never showed up to.my appointment no call no text nothing called several times no response waiting all day Would not recommend them poor service shouldn't run a business read more

Ron was quick, personable and professional. He answered all my questions in stride. Responsible and reasonable. He and Kathy are a great team. I can easily recommend them for your spa problems and will use them, again! read more

I used them once and thought I would give them another chance. 1st time, the owner took my part to try to find something that would match. I hadn't heard back in 2 weeks so I decided to call. He said he is still looking for the part. Called back again and he told me he could not find a replacement part. I felt fortunate to have him send me back my part because I had a feeling, I wasn't going to see it again after multiple attempts. 2nd request for repair. Not available for 2.5 weeks understandably because I wanted a Monday. After waiting a week and a half, I was growing impatient with my hot tub leak so decided to see if I can get anyone sooner. I placed a request on yelp and one of the companies to receive the request was Advanced Spa Repair which messaged me if I was the one with upcoming appointment with them. I said yes and asked for any sooner day, (any other than Monday was fine also) , because I needed to repair this sooner than later. They said no and asked if I wanted to keep my appointment in a week. I told them I did. I was now a week away from my scheduled appointment but after 2 days I got a message that they are CANCELING MY APPOINTMENT AND NOT RESCHEDULING AT THIS TIME. Now that's quite obnoxious because I already waited so long and no sign of gratitude towards customers in this day of high completion for best service. They may have a better chance getting away with it in Europe but not here. And frankly, it wouldn't take much to have asked me to cancel in advance if I intended to which I certainly would have. read more

Thanks Ron for fixing our Sundance spa. My back thanks you too! I would recommend Advanced Spa Repair if you need repairs. Ron was on time professional and reasonably priced. I'll definitely use them again. read more

I was called back right away and scheduled. I needed my spa connected to my 220v spa disconnect. Ron came in and knew exactly what the issue was after looking at the computer and looking at the wiring in the spa disconnect. He got it hooked up correct and it was up and running! It didn't take long so he gave me some real help on my controls and my water balances. He even gave me a real quick easy way of emptying my spa without using the connection that came with the spa. I'll definitely be making a call to him if I need any repairs in the future. Sooo helpful!!!! read more

We had a small leak in our small 5 person hot tub. When Ron came out to inspect it, I felt he was extremely up-front and honest about the various issues we could be facing. After spending time inspecting it, Ron concluded he wasn't exactly certain where the leak was coming from. Taking this into consideration along with our leak being very minimal, he gave us an alternative solution to our issue and we were very satisfied. Not knowing really anything about hot tubs, I can't stress enough how comfortable I felt speaking with Ron and his explanations. Ron is an extremely trustworthy person and I would recommend his services to anyone!! read more

I can't speak to the work. I made an appointment in advance. Took the afternoon off work and hustled to be here on time. Half-way through the scheduled time slot, I got a TEXT, not even a phone call. They were behind, cancelling today's appointment and could schedule a future date. My time is valuable and my spa is out of service. Had to find someone else. read more

Ron and Kathy are great. They responded in a timely manner, got my appointment scheduled within a few days. After the appointment, Ron called me at work to let me know the exact cost and what my spa needed. After ordering the part, which came in FAST by the way. We had an appointment to install the part on Monday. I did leave my gate unlocked on the Friday before and left them a message saying that IF he was in the neighborhood, my gate would be open. I got a call at 2:30 pm that afternoon saying the part was installed and all was good. Ron had turned the spa on and was getting it ready for us. That's what I call service !!! read more

Ron had always done a great job for all my spa repairs. Last year he even ordered and installed a new spa cover. after it was installed it was not quite perfect in its fit. Ron asked me if I wanted him to take it back and get another one. I told him I would try it as is. About a week later I changed my mind and called their business and told Kathy I wanted to talk with Ron. She would not let me so I told her that I needed to have a different size installed and I was told that it would cost me $200. When I asked her to have Ron call me, she never did. She was not helpful and just didn't care about the mistake so I have never used Advanced Spa Repair again. If I could bypass Kathy and talk with Rod I would still like to use him. read more