If zero stars was an option it would be just that! Unfortunately, they are money hungry and can't help any pets without compensation. Our families dog was only given two options to get euthanized or pay over $5k up front. The vet Gina Battinelli didn't have a heart to keep our dog alive without payment. When payment of 1k was already given upfront. Our poor dog didn't make it after leaving this place. Now we are short one special family member! Please don't go and waste your time and money! read more

Alexa was a huge help so kind on point and did what was needed. She was very personable and honest. We didn't feel overcharged or taken advantage of. We are from the OC and the vet in OC is all about money. This hospital was very professional and did the necessary. Thank you Alexa. You need to be a vet, you're awesome read more

Veterinary Emergency Center - Very nice clean and welcoming reception area - Veterinarians Near Me - Redlands, California

Thankful to have come across this emergency pet hospital, the staff goes above and beyond to help in moments of stress when dealing with an I'll fur-baby. They kept in touch with my baby's progress, sent me pictures and I felt at ease knowing he was in good hands. I'm a forever customer if I ever need emergency pet care. Prices are reasonable and the care is exceptional. read more

Veterinary Emergency Center - Visiting my fur-baby to feed him - Veterinarians Near Me - Redlands, California

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The facility was impressive with a large lobby/waiting room. Even designated "Dogs on the left--Cats on the right". Very comfortable for pets and owners. Checked in immediately. My cat was taken in and triaged in a timely manner. I was impressed with the number of staff available. Unfortunately, my cat was in end-stage renal failure and had to be euthanized. The vet and staff were so empathetic. I'm so glad to know this place is open and servicing our area. Recommend to all pet owners when the need arises. read more

One of the worst veterinary experiences. Doctor Shaw gave the most cold, rude, uninformed, responses. Did not care for my pet, until it was too late and it had gotten very bad. Until my pet was bleeding out she said now maybe we can hospitalize her. I don't have to be a Vet to tell you that. If you care for your pets overall health and treatment I 100% don't recommend this place. What the reviews say about them only caring about the money is true! I wish I would have looked at the reviews first on yelp since they don't erase them over here. This place was recommended by my pets primary vet but I wish I wouldn't have just listened and really payed attention to the reviews and initial treatment we were getting. Listen to your gut if you walk into this place and feel uneasy. To this company they're immune to everything that goes on, not taking into consideration that as the pets family we're experiencing a lot of these things for the first time. Completely unethical and rude. When they did some blood work tests, they told me it would only take an hour. It took 4 hours and then told me they wanted to do one more test to rule out a tick borne illness. We went ahead with the test and were charging me for 2 test. When I asked to clarify they said they were charging me for a test they did prior that they didn't tell me about but did anyway and now wanted to charge me for it too without my consent. PLEASE pay attention to what you're being charged for. This place is a scam. read more

I'm reading the other reviews and needless to say, I'm in shock. This was our first time having to take out Rousey girl to an emergency hospital, and I hear of horror stories from other hospitals charging a ridiculous amount. Without going into detail, Rousey fractured her dew claw. We first tried GT hospital but they were not staffed yet!!! WTH!!! Called around and found this place. They charged an exam fee, saw her, fixed her injury and even offered a partial refund! Wow!!! God was watching over me that night and lead me here. Staff was friendly, finance clerk was friendly, and Rousey made new friends. Hopefully I don't see them again (I mean that in a good way), but if I do, I'll know my Rousey girl is in good care.....Thank you Redlands Hospital! read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

We were in Big Bear Lake for a fun snow cabin trip and noticed my dog Whisky was acting lethargic and uncoordinated, and we suspected he ingested something toxic. It was 8pm with sadly nothing open in Big Bear so we made the trek down the mountain to take him here. Luckily, he was in good hands with the team here at Emergency Pet Hospital. This hospital is walk ins only. After a toxicology report, he ingested MORPHINE (?!), out of ALL things... what??? We're guessing he found a tablet on the ground and ate it... he is officially an opioid addict. The staff members here were sooo nice and comforting, enthusiastic, and helpful. The process is a little confusing and disorganized, but they're willing to answer any questions. Like a human hospital, I'm guessing they work with more urgent situations so it took awhile for Whisky to be seen. They gave him a reversal narcan and he was back to his normal happy self. What a strange day. The following day we walked a trail and he was totally fine. Maybe just extra tired but I'm so glad he's okay. I'm so thankful they're here 24 hrs! As we all know, pet emergencies are pricy. But I think it's reasonable here... my only gripe was that because he was under 1, they required a parvo test, even though he's fully vaccinated against it. That required an additional $80 fee... they also originally request to discharge him a day later but because we're not local, luckily we were able to wait it out until 2am. read more

One of the best care facilities I have had the pleasure of taking my pet to. From the receptionist staff, especially Amanda, to the rest of the front desk crew, all the way to the vet techs and doctor -- all were great. Very friendly and professional. Not only did they make us feel "welcomed," but the way they took care of our cat was phenomenal. Considering it is an emergency facility, and busy, they were quick to get our fur baby in and even quicker to come out and give us a diagnosis and treatment plan. By far, the best so far. read more

Veterinary Emergency Center - Penelope and her five babies are doing good! - Veterinarians Near Me - Redlands, California

Once your pet is accepted, they are next-level in terms of care, updates, courtesy and their prices are surprisingly affordable for an emergency facility. However, unless your pet is critical, you should call ahead. If your pet is critical, they should accept your pet right away as they triage. If your pet isn't critical, they are likely to turn you away if they are busy. It seems like they are busiest in the evening and they are less busy in the middle of the night read more

Emergency Pet Hospital of Redlands took care of my baby when he ate something he shouldn't have. Dr. Zach's communication skills were beyond amazing. He was thorough and talked me through all the things Pierre needed to make a fast recovery and he considered affordability when choosing the best regimen. The staff were kind and quick even though the parking lot was full of people waiting. Thank you! read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

Lorenzo was so good. We had to put our cat down and he made us feel better during the process. Lorenzo showed compassion and professionalism. read more

Quiet, calm environment. All of the staff was so kind and understanding. You could feel their empathy. They got us checked in and immediately to a room. They were very quick and efficient. The price was what you'd expect for an e-vet, but completely justified. I've been to several other e-vets in the Temecula/Murrieta area and had terrible experiences. The experience with Veterinary Emergency Center of Redlands was night and day! I couldn't have asked for better. They are not pushy with procedures, they completely understand that quality of life is just as important, if not more important than, exhaustive care. read more

What a horrible experience! I checked in around 9pm to have my dog evaluated for a urinary infection. I was informed there would be a 4-6 hour wait. During my wait I had to ask several times for updates since hours had passed. Before 3:00am I was told there were only 2 people ahead of me. I was informed I could wait at home and they would call me. I elected to wait since my dog was finally somewhat relaxed and I didn't want to leave, come back and have her all skittish again. At 4:15am I asked the girl at the desk "how much longer" I was then told 1 person was ahead of me and the wait was 8-10hrs. I said I was told 4-6hrs. She said yeah when you got here it was 4-6hrs but now it's 8-10hrs. I decided to go home with the understanding they would call me when my dog was to be seen. Still no call and that was 2 days ago. Thankfully my dog has already been seen at another facility. Just terrible! Will not go back there again! read more

This was our first time at this vet and they were so great with us and our dog. They didn't push anything on us and helped us through the best options. Unfortunately we had to put our sweet Lou down, they were so kind, patient and understanding. I'm very thankful for this staff! read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

Not sure how to give any stars. Very similar to the other reviews. Called said they were taking patients arrived, did vitals and sent us back to the waiting room that was empty. 2 hours later I asked what the time line was and she said when you arrived the wait was 6-8 hours. Maybe should of said that on the phone. Ended up leaving. read more

The office is clean n nice..as far as staff front desk and a Dr.s assistant named Chris is horrible...Dr Christina Colon seen my Dog Lucy yesterday for rectum bleeding n vomiting the doctor came in n spoke to me, said some one would come in with a plan so the first one was like 1400 second 605.00 ..so I looked @ them n said I'm sorry but I can't afford all of this, Chris (assist) says no this is the plan. I looked over the meds n working in Medical I knew what the meds were ...so I felt my dog didn't need antiacid meds when they prescribed probiotic, n other stomach protectors so Chris got kind of mad n when she came back she says the dr says she really doesn't need the antiacid ... N I told her the doctor told me you would show me a plan n if I couldn't afford it to let her know what I didn't want done..but Chris seemed to have a problem with that. So today 8/15/2024 I called because I noticed a bird feather in my dogs blood from her rectum Chris again gives me this whole long story well u didn't want to do the xrays you declined it...I already had explained the day before that I live on SSI which isn't much per month n couldn't afford everything but I did get all the meds n hydration injection...She was rude to me again on the phone this time n said I read reviews , I seen yours see tells me if I was you I'd go to her own vet ..so it won't cost so much...does this ignorant person know if vets can just take you with no appt I'd be there, not only that this was an emergency situation n my finances should not be her problem...she's either prejudice or thinks everyone has money ...man did she get me upset...I cannot tolerate people that have no Customer service I worked in the medical field for 38yrs....everyday we would have meetings on Customer service if one didn't have it Naturally how to be nice n caring believe me you'd have it after all our meetings ...I feel that it is an high importance when you have a business to have the upmost Customer Service ...that's your reputation of your company...I would not be writing this complaint if this was implemented in their company...especially when u have to pay for services this lady has made my decision not to go back there.. read more

We put our dog down today, it was quick the staff was amazing and compassionate, they had the IV ready to go and we waited a while And our dog ended Up passing away before vet could inject the anesthesia, my Girlfriend was traumatized watching her dog die instead of the vet injecting her peacefully, also we Corrected the name That was written do n and we paid and they still Gave us the wrong name with her paw print. The vet came in as we pressed the button as we watched our dog pass away to inject and she injected said she was gone and walked out. The vet seemed cold and un compassionate, I understand it is busy and other animals to attend to but we just wanted her to pass pass peacefully but instead she suffered a seizure and watched her take her last breathe before we could experience her going to sleep and passing peacefully. It was a traumatizing experience. I'll give the staff 5 stars they where great , I'll give the vet 2 stars for taking long and being very cold and also not getting our pets name not corrected. Rip Mazzy read more

Veterinary Emergency Center - RIP Mazzy - Veterinarians Near Me - Redlands, California

The good, new clean facility and nice staff. The bad, showed up around 530 PM and writing this review while sitting in waiting room at 324 AM. After sitting here for initial 2 hours or so we inquired how much longer and were advised we could go home and wait for call to come back when they were ready for us. Failed to tell us that upon check in. Went home and got call around 1130 or so to come back. Waited another few hours to see doctor. She was very nice. Now just waiting on procedure. This is corporate owned. Pricey. Next time would check Grand Terrace before coming here. I do not believe they are corporate owned. At least not yet. read more

Do not ever come to this place!! They are animal killers. They did not care for my pet and I will never come back to this place again!!

The facility is beautiful. Which is the only good thing about this place. We waited 7 hours total and spent a little over $500. Automatic $160 for just checking your pet?? But it goes towards whatever else you spend on so I guess that's ok??? I am truly shocked and confused about everything we just went through. We came here for answers but after being here 7 hours with nothing we decided to discharge our fur baby and head to the vet in the morning. We came in because our kitty was vomiting and walking really weird and was lethargic. We would've been willing to spend the money if we felt like our pet was a priority but 7 hours???????? I don't think I would ever willingly come back nor would I recommend this facility to anyone I love. I really feel so let down and saddened by this experience. Please don't come here if you love your pet. read more

Beware. Rip off. They require a $1k deposit which they'll completely use to run tests and will ask for thousands more to render any treatment at all I took my dog because he had a distended belly. Five hours later they did nothing to fix it and we had to leave because they wanted another $4k to leave him overnight to treat him read more

The experience we had at Redlands was traumatic. We were there from 1am to 5am, at which point we finally decided to take our dog out of their care and bring her to the emergency vet near our home. We were spoken to about once every hour and weren't allowed to see our dog at any point. Her discharge papers did not even match what we were told was her treatment plan. In the 4 hours that she was there, all she was given was fluids, and they only recommended an x-ray and blood panel after 3 hours of being there, which would only take place at some point in the next 24 hours IF we decided to hospitalize her for a full-day (again, without even seeing her). She should have gotten x-rays and a blood panel as soon as she was admitted. On her medical records, they wrote that her respiratory efforts were normal, despite me telling them at check-in that her breathing was labored. As soon as we got her to our home vet, Access Emergency, they ran tests and diagnosed her with "aspiration pneumonia or infectious pneumonia, pulmonary edema". How on earth Redlands recorded her respiratory effort as normal is beyond me. She was unstable, and Access immediately put her on oxygen, fluids, and antibiotics. Immediately after this Access ran a blood panel and x-rays and found a mass that was bleeding out next to her kidney. My dog was in such critical condition, and the lack of attention and poor assessment that she got at Redlands leaves me convinced she would have died in their hospital before the staff even knew something was wrong. Furthermore, except for a couple of sweet staff members, the staff at Redlands needs sympathy training. It is not the fault of their clients/patients that they are understaffed. When we had finally had enough and just wanted to get our dog out of there, it took way too long. The vet spoke to us at 3am. We didn't even get to see quotes for treatment options until 4am, and it took us another hour to get her released. The excuse was that she was in the middle of being treated, but it became clear that her "treatment" hadn't even started once we got her papers and were finally discharged. We even had another girl at the desk say, "You're not the only ones here with a pet that needs care, you have to wait your turn". This is completely unprofessional, especially given our dog was in CRITICAL CONDITION that they totally missed. Even if she wasn't, that's just an inappropriate way to speak to someone whose beloved pet is in the hospital. People working in this position should be able to withhold such defensive comments. Furthermore, we could hear the staff laughing the entire time we were at the hospital. Thank God, the staff at Access had their act together. They were clearly much busier than Redlands, but acted immediately to assess her comprehensively, develop a treatment plan, and implement it. Not only this, but their staff were so incredibly kind, consoling, and communicative. Never were we sluffed off, AND we were invited to go into the back to see our dog and give her some much needed love after such a traumatic experience. I will never ever go back to Redlands. read more

Gina was very helpful to set up an appointment for my new poppy Ajay for his fist Vet appointment. Everyone was very friendly and kind. The Doctor Kailynne and her assistant Taitum were very nice and made you feel comfortable and answered all your questions and concerns. Thank you! Rosie Holguin read more

I don't recommend this place. I took my cat there and after giving them $1200 for treatment my cat still died. The vet could have been up front and told us there was not really anything that can be done. My kitty suffered for 2 more days. She should had been put to sleep instead of charging me a grip of money, when I feel that they knew she couldn't be saved. read more

Zero stars if I could.. I came here to bring my Frenchie that has been vomiting and had diarrhea all morning. I called ahead of time and nobody told me I would have to wait in my vehicle to be attended. So I show up there at the door and I see a sign that says if your pet had been vomiting or had diarrhea to please call from the car for assistance so I walked back, called and was asked a few questions then they proceeded to tell me that it was gonna be a total of $255 for a Parvo test and a exam they told me they would be out in a couple minutes. They took my card number right away, and within seconds they took the payment keep in mind I'm still waiting in my car with my pet that is dehydrated from vomiting. It's be 40 MINUTES!!! No sign of anyone coming to assist me and my Frenchie is having a hard time breathing and is dehydrated! As you can imagine, I called them very angry and still had nobody available. I asked for my refund which now will take 3 to 7 Business day! Isn't that crazy after they took my money within seconds!? I Took my pet to a different hospital for half the price! I WON'T BE COMING BACK!! read more

The people who work at this place disgust me. I found my dog passed out in the backyard and brought her here. The veterinarian told me that we could try a procedure, but that it was best to euthanize. The veterinarian left and I started to have second thoughts. When the veterinarian technician came in, I asked to speak to the veterinarian again to get more details about the procedure. This was my dog's life, and I just wanted to be sure I was doing the right thing. The veterinarian came back in and seemed angry. She was rude, and even yelled at me to that I would just be doing the procedure for myself. She clearly didn't want to be there, and we were stuck because of how late it was. I eventually decided to euthanize my dog because it did seem like the right choice. However, the interaction left a sour taste in my mouth. They brought my dog back so my wife and I could say goodbye to her. My wife and I were both crying and were very distraught. Not 30 seconds later, we get a knock at the door. One of the ladies from the front came in to charge us an additional 80 dollars. Keep in mind I had already paid more than 500 dollars upfront. She charged my credit card right there and lingered in the room upbeat, trying to make small talk with us during this personal moment. I just wanted to say goodbye to my dog and she seemed to be getting off on watching us all suffer. They couldn't wait until afterwards to collect the last 80 dollars? Anyway, please go anywhere else. This place doesn't care about animals or people. Additionally, the veterinarian was so stupid she could barely articulate a sentence. That is one of the reasons we asked to speak to her again. read more

Fuck this place horrible fkn murderers hate full as fuck and the list goes on y'all really don't want 85 characters or more please close this place down read more

Our pet emergency was our worst nightmare, we very suddenly had to make the decision to put our buddy Viktor down last Friday. He had a very rare lung issue that we thought was just the dog cough going around. We had been out of town from LA, and this emergency vet was the closest to us. I am always terrified of being mistreated, long waits, and being overcharged by a place like this, but they took our dog Viktor, immediately into an Oxygen tank and we were speaking to Dr. Adams within 15 minutes. We had no idea how bad our dog's condition was when we took him in. Thank you to Dr. Adams for keeping us informed the whole process. The staff was very kind and respectful and made the euthanasia process as peaceful as it possibly could be. The staff here made the worst day for my husband and I a little bit better. It was of course expensive, but reasonable compared to other places I have seen and I am thankful for the care taken by this facility. read more

Veterinary Emergency Center - Last pic of our buddy on our trip - Veterinarians Near Me - Redlands, California

I called today to ask questions about my pet and get some information about my situation of what is going on with my pet. I let the women that answered the phone on Tuesday 1/21 at 11:58am that my pet had diarrhea and is also bleeding. I let her know I have 3 other dogs and worried if it's worm type thing can we just get meds for all my other pups also without having to see them. She said Well to start off you will need to have a parvo test for 65 dollars. I told her No my dog is not sick, just has diarrhea and has blood. I have experience this with my other dog and it was pancreatis, she was very insistent on telling me I need to have that test and also, I need to separate my dogs right now. I told her No my dogs can't be separated it's not going to happen. It's impossible! She has not idea of my home situation. Well, she told me Well maybe you need to seek another vet then. Basically, because I disagree with her about the Provo testing and telling her I do not want that test and not able to SEPARATE my dogs. She is refusing service to me. So, you definitely do not need my business. And then when I was trying to tell her my situation, she would not even let me talk. She said are you going to let me talk. I told her NO are you going to let me talk, I am the customer. She was talking over me and not listening to a word I was saying. I have never been so irritated or dismissed by anyone like this woman was to me. If this is the type of people that are answering the phones and not listening to customers. Then I say good luck to you. Rude employees do not belong in anyone business dealings. Customer is always right and stop and listen to them! Do not piss them off! I will never use your services! read more

This morning, we brought our little guy Hershey in. He was a 19 year old chihuahua. We knew in our hearts that our only child was showing signs that it was his time. My husband and I want to express our appreciation to the staff for being so caring, understanding, professional, and comforting through this time. They walked us through each step, gave us time to grieve, and helped our little Hershey be at peace and be able to fly free. You will always be remembered in our hearts. read more

Veterinary Emergency Center - Hershey, a 19 year old chihuahua. - Veterinarians Near Me - Redlands, California

Our 14-year-old cat was diagnosed with stage 4 kidney disease and a weakened heart and was not given a good recovery prognosis. We made the difficult decision to euthanize him, and the staff at the Veterinary Emergency Center did an amazing job of helping us through the process. We had time in a designated room to say our goodbyes and never felt rushed. The cost was a bit more than we anticipated but still less than another clinic quoted us. I would recommend the center to others and, if necessary (hopefully not), will return for their emergency services. read more

Yesterday, I brought in a dog through a rescue to help seen on a severe emergent case. Dr Tower was beyond kind and compassionate. She was so incredibly kind and informative throughout the entire process. She is a gem of a veterinarian. If only all veterinarians were as kind as she was. If you ever have an emergency for your pet and she can help, I really recommend her. While the dog I brought in had to be humanely euthanized, her compassion for the entire situation was so immensely appreciated. read more

Please do not bring your pets here. They do not care about your pets and won't do nothing to help your pets. Gina killed my dog and had no remorse. This is the worse place ever. I highly encourage anyone to take your pets somewhere else. I'm so disgusted with this place. read more

AVOID AT ALL COST - 12 Hours waiting for VITALS and then 1 hour waiting for a quote as I was forgotten about in the next brake rooms! Only reason I came was because my cat was sick. Only place open on Weekend in this area. Highway robbery but I need to save my cat. Avoid if you can. Btw Amanda the receptionist came in on Sunday Shift, only positive was that she cares. Paid $1400+ just for lab work....update - total cost was over $3200...good news was my cat ok and spent the night with them. While I am extremely happy my cat is alive, I wish their customer service was better so I could adequately rate them. Don't get me wrong, I would have paid double to save my boy but their treatment was horrible and making my boy wait that long in pain and with a temperature that could have cost him his life is horrible. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

Took my 5 week old puppies here because they had been experiencing vomiting and diarrhea, two signs something is wrong. First odd thing, they asked for payment up front, something I had never experienced for an animal emergency hospital. They requested a parvo test and consultation for all 5 puppies, totally $750, before they were even seen. Someone came and took the parvo test relatively quickly and we got results after about 25 mins. I was grateful but they then told me I would have to wait to be seen and it could be a long wait. I was scared for my puppies because a couple had liquid vomit coming out their nose and this was the only hospital option for miles. I was at their mercy... after 3 hours of waiting and they kept saying it could be a long wait, I decided to leave because my babies needed to eat and someone had eventually told me she had seen patients wait up to 12 hours in the past. I asked for a refund and left... I paid $375 and I'm still waiting for the paperwork of the parvo test results.... So sad and unorganized. You're better off waiting for your vet. read more

I would not recommend your hospital to anyone. I am highly dissatisfied with the service my pet received on 8/30/23. My pet was at your hospital for approximately 13 hours and I can't tell you what we paid for other than medication to ease her pain. My pet came in with blood coming out of her mouth and eye. Pain meds were give and x-rays were preformed. It is a real inconvenience that you have to send you x-rays out to be read. That then took a couple of hours. I was given a number to text for updates. I had texted that number multiple times through out the day and never got an update, until I called. Once the x-rays were read the Vet Christina had explained that there was no sign of a dislocated jaw which was the main chief of compliant, and no signs of a break. She also then proceeded to sedate my pet and preform an oral exam to verify the X-rays in which she said my pets jaw was dislocated and failed to manually put it back in place. We were then instructed to follow up with a Veterinarian Dental Surgeon. The vet then told us she was going to discharge my pet and send her home with pain meds and an anti-inflammatory. By this time it was already 9:30 P.M. when we returned back to the hospital. Finally 2 hours later we were being checked out and realized that the Vet forgot to add the anti-inflammatory, by this time it was too late the vet was gone and was unable to reach. From my point of view and what I witnessed your front and back office has a huge lack of COMMUNICATION and you guys are COMPLETELY understaffed! Every time the phone rang or another pet came through the door my pets needs were pushed down the totem poll. It felt like other animals took priority over mine. The next day we followed up with a Veterinarian Dental Surgeon, turns out that she had a cracked tooth and a fractured to the jaw line. All in which Christian should have noticed during the oral examination. There was no sign of her jaw being dislocated like Christina suggested. Overall our visit to your hospital was a huge waste of time and money. It felt like negligence and malpractice. I say malpractice because we were given wrong information and had to go somewhere else where my pet could get properly treated. I am very upset that I had to pay $718.00 for this circus of a place. read more

My situation was very different from most of reviews I've read. I knew for sure that my dog was exposed to parvovirus and so all I knew I needed was a test for it. Very fast service. With COVID, and potential Parvo, I communicated with a vet technician over the phone where I was asked everything from my dogs age and breed to the symptoms he was experiencing. Someone performed a test while I could be with my pet. The results were shared with me less than 20 min later. If this is the type of speed and quality of service performed for others, I would recommend the hospital and staff to others. read more

We brought in our baby here for emergency services and the entire staff was so helpful and compassionate the entire time. Our baby did not survive but the staff was comforting, helpful and provided information for aftercare. Lorenzo was amazing and the front office staff did a great job. read more

Got there at 8:30pm on a Thursday night, they checked my pup's vitals about 12:30am, went in until 3:30am. That's 7hours. 40minutes later, the vet came in. I took my dog with paperwork from my vet which stated he has kidney failure and had an internal infection and an abscess. Dr. Morikone asked what I was "hoping to accomplish", which I thought was a little unprofessional and uncompassionate because if we are here it's for you to do what you can to help my dog live. With no hope given, I decided I had to put my doggy down :(... as they prepared him, I had to go pay, where the two women talked and joked about something else. Come on. You see me crying and you know what's going to happen, you can at least save that conversation until I'm out of the room. When I went back in, I will say they tried to make it comfy for my doggy by bringing him a blanket and giving him a last meal. They gave me a button to press which I never actually pressed because the vet came in 15min later to check in... I felt rushed. It felt rushed. If I was the last one to be checked in, why rush me? There is no one else waiting out there. She just seemed very cold hearted and just trying to move on... I was told I could "take my time" to say goodbye but once again, they came in to ask if I was ready for them to take him... why do they give you the button and tell you to take your time (keeping in mind there is no one else in the lobby because I was the last one to be taken in at 3am... it was 4:45am by this point... This whole experience was heartbreaking, but their staff made it worse. I wish I had done some research. I also want to add all the vets there are residents. Not that there is anything wrong with having residents it is great they are learning and using their skills to help people. However, I think in a hospital like this one, there should be experienced vets for them to learn from. read more

DO NOT COME HERE IF YOU VALUE YOUR PETS LIFE (If I could give no stars I would (cliche I know) If you are having a pet emergency DO NOT COME HERE Our dog was having a seizure (first time ever) and couldn't breathe. We called ahead to let them know that we were on the way and they said to come in. We get there and they informed us that they were going to have a "planned power outage" and were no longer taking patients. AT NO POINT WERE WE TOLD THAT THIS WAS GOING TO BE AN ISSUE, ANY NORMAL PERSON WOULD HAVE LET SOMEONE KNOW AND WE WOULDN'T HAVE WAISTED OUR TIME GETTING THERE Our dog was actively having breathing issues and the woman who spoke to us basically said Well he's probably aspirating you should take him to a vet we wouldn't have done anything anyways for a seizure ( very nonchalant) then informed us we could bring him back. YEAH NO So if you live in Moreno Valley and need an emergency vet this is not your place (took us 45 min to get there only to be turned away after letting them know we were coming) read more