I would highly recommend Veterinary Emergency Center of Redlands. They were quick, efficient, and they took outstanding care of my toy poodle, Lacy, when she needed emergency surgery due to pyometra on 9/22/2024z They are fairly priced, and they were upfront and straightforward with me, with no hidden or extra fees. Their staff was beyond helpful and their service outstanding. I haven't stopped talking about this place since getting my little girl back! read more

Veterinary Emergency Center - They sent me this photo of my little girl 4 hours post op - Veterinarians Near Me - Redlands, California

This emergency center has excellent amenities but the medical care they provide is questionable at best. My dog was taken in for a simple lac repair. First off, we were given an initial quote based on a number of completely unnecessary lab tests and diagnostic exams. My wife is a physician and I am finishing up medical school, so we have an idea of basic medications and diagnostics. The initial quote contained LFTs (Liver Function Tests) to make sure that it was safe to give NSAIDs (which are cleared RENALLY) and an NSAID panel (but our dog has no history of nephrotoxic medications or renal compromise) to make sure "it was safe to give NSAIDs." That would've easily been over an extra $300.00 if we did not have the knowledge to deny those orders. Secondly, when we dropped her off, the quoted wait time was 3hrs minimum and 6hrs maximum. At 7-8hrs I still had not heard from the office so I called back, and they said she would be ready in 30min. When I picked her up, it was obvious that they had JUST done the sutures right when I called. The bleeding and discharge was profuse, and skin was highly erythematous - you could tell that it had just been stitched. Additionally, the stitches were uneven and pretty poorly done. Our dog basically sat there for 7 hours with nobody touching her for a procedure that takes 10min. I wonder how long she would've sat there if I hadn't called. We had a much better experience with the Vet ER in Ontario - if you have the option and the situation isn't too dire, I'd highly recommend going there over this place. read more

My dog was there from 8am-730pm. First off I went to the wrong vet, meant to go to the one on Redlands blvd. I called the wrong one. Spent over 5,000. CT scan and bloodwork work. I waited over 2 hours for them to bring my gal out to me when she was done. I had to ask several times and was told it was busy. The thing is people were getting their pets while I sat there and my gal was stuck in a cage in back. I should have taken the meds and left and brought her home. She has a pinched nerve in her back. Were they being thorough or just preying on my love for my pet and knew I had care credit and knew avail balance. I don't know. read more

Had I looked at the reviews before taking our Queensland heeler Emma I never would have taken my dog here. Emma deserved better. We took Emma in on March 6th because she had somehow cut herself on something and was left with a cut on her thigh. Because she had been licking it was the size of a Quarter. When we walked through the door we were greeted by the receptionist and we told her why we were there and she told us it was a $185 just to be seen. OK I'm ok with that. We only waited for about 5 minutes before they took Emma back. they weren't busy now I know why. They took us to a back room and told us it was going to be $1539.58 to put her under and suture her up. We're like ok. What else can you do if the vet is telling you your baby needs this surgery. So she has the surgery and we pick her up 2 hours later. Emma comes out with about a 2 inch surgical incision wearing a cone. I'm not a Vet so to us everything seems fine. What we thought was odd after looking at it when we got home was they had only put 4 sutures or stitches in a nearly 2 inch incision. Like I said I'm not a vet so I trusted the supposed professional. We followed all instructions on meds as instructed by Vet. Four days later we notice something doesn't look right. Her incision was pulling apart in the center of it leaving a gaping hole. They didn't put enough sutures for an incision that big. Long story short they said she had to have surgery again and charged us another $1151.85 for a surgery that they botched and didn't do right the first time. We should have seen the red flag when on the first day we took Emma we met an elderly lady in the parking lot. She said her dog had broke its foot and had been dealing with this place for a few months and over $6000 later. What ever you do don't take your babies here. It's all about money not the care of your animals. They cut corners even on sutures. read more

They treated my dog for a stomach issue and he had to be held for 48 hours, but he was doing well within the first 24 hours and they sent him home early. It's very clean, welcoming and nice inside! Keep in mind people, this is an EMERGENCY VET. They are more expensive than a NORMAL vet because they handle EMERGENCIES. Don't come here expecting your local vets pricing. They charge what all other emergency vets charge. Just like emergency room hospital bills versus regular doctor's room visits, emergency is more expensive because it's critical care. read more

We all know that Emergency Pet Hospital cost a ton but that's not what my review all about. All receptionist were nice but the services is so slow, to think that's an emergency clinic . We check in at 8AMish and our dog was checked by the vet at past 12noon. Vet talked to me around 4PM and discussed our pet's condition. After our conversation, she told me that our dog will be released soon.... And that soon was 7:30PM. read more

This place was amazing! I would give them 50 stars if I could! Last Saturday, my dog's left inner ear was very swollen and red. It wasn't a life-or-death emergency, but I didn't want to wait until her regular vet was open on Monday to start treating it. I live in Beaumont (about 30 minutes away), but this was the closest 24-hour vet around. I called ahead to ask if they could see her, and the lady that answered was very kind. She told me that they could see her, but it would be a long wait. I was okay with that, as I just wanted to get her seen. We arrived and the place was immaculate! I'm a registered nurse, and this was seriously nicer than some of the "people hospitals" I've worked in. Haha! They triaged my Bella quickly, then told us that although the wait would probably be about 8 hours, we could wait at home and they would call us when it was time to head back over. I appreciated this so much! For a situation like ours that was not a dire emergency, it was so nice to be able to go back home to sleep until it was our turn! The wait ended up being way faster (only about 2 hours). We headed back in when we got the call, and we were seen quickly. Dr. Adams was so wonderful! Her bedside manner with nervous dogs is just so natural. My sweet dog, who does not have a mean bone in her body, growled when the doctor walked in because it's a scary situation (I've actually never heard her growl before). Dr. Adams didn't miss a beat and just joked "Stranger danger!" Haha! They were able to do a swab to determine if the infection was bacterial or fungal, and the test results showed up right away - no waiting a few days! They washed her ear out, and did a thorough exam to make sure it wasn't something worse, like a foxtail. They prescribed ear drops and an ear washing solution, both of which they have available to take home right away. Within 24 hours my dog's ear was already looking much better. It's about 4 days later now, and even though we still have about 6 more days of ear drops, her ear already looks perfect. Also, they have a Keurig. I can't stress enough how important free coffee is at 2:00 a.m. These people are angels! Everyone I encountered from the first phone call, to the front desk, to triage, to the doctor, to the person who did the discharge teaching... all were absolutely amazing! I'm so happy to know they're here if I need them! Finally, I'd just like to add that this is my first dog ever. We adopted her from a shelter about a month ago, so very often I feel like I'm learning as I go. When I first noticed on a Saturday night that my baby's ear was red, I initially panicked because I didn't even know where I could take her on a weekend night! This office made me feel so at ease! I'm so happy that I'll never have to worry about where I will take my puppers if an after hours situation arises again. read more

Veterinary Emergency Center - Bella! Her ear is all better thanks to Veterinary Emergency Center of Redlands! - Veterinarians Near Me - Redlands, California

A lot. First of all the wait time is ridiculous!!! Waiting over 4 hours for a check up, was asked to wait in car after waiting in a room for hours with out being seen by vet. I would not ever bring my pets here again!!! read more

My 10.5 year old German Shepherd had been sick for the past 2 days and I was told by my regular vet to take him to the emergency room after some of his bloodwork came back with alarming results. My dog sadly had a tumor that was likely cancerous that had ruptured causing him to bleed internally. I had to make the extremely difficult decision to put him to sleep due to his likelihood of recovery being low. As terrible of an experience as this was, I could not have asked to have it happen at a better facility or with better staff. Literally everyone on staff here is so incredibly compassionate and kind, referring to everyone's pet as "your baby". They treated my dog like family and I had a wonderful ER physician named Dr. G taking care of us. This man was so incredibly intelligent, patient, compassionate and empathetic to my situation. In no way did I feel rushed to make any decisions, and Dr. G was so patient in explaining everything and answering mine and my wife's many questions. I felt as though my dog had received both the best medical care and most love possible during this devastating experience. Thank you so much to all the staff here and Dr. G for going above and beyond for us during this painful experience. If I could give 10 stars, I would. read more

This facility is absolutely the worst animal facility I've ever been to. Our close friend Tari, brought her 8yr old female cat into this facility on Thursday night at 8pm for treatment, they did not start any treatment until 2:00am Every day they kept calling her for to spend an additional $2,300.00. After spending close to $9,000.00 dollars, the Veterinarians with the hospital were calling Tari and screaming at her over the phone "if you don't pay us anymore money, your cat is going to die" They withheld food and water from her cat, since Thursday. I am writing this review Easter Sunday morning. I drove Tari to the hospital to pick up her cat, we arrived at 5am. Her bill was paid in full as of 9pm Saturday night, the receptionist printed out the chart they had for her cat and 3 pages of bills. She then told Tari they were not going to release her cat until she paid an additional $1,800.00, which had already been paid through her mother's Care Credit account. The care her cat received was appalling, three different Veterinarians that were involved with her care all had different opinions and each one contradicted the other two as far as care. Tari was charged for items that her cat never received. Basically they extorted her savings until they depleted her accounts and maxed out her credit cards. Shame on you, how dare you to have the gall to call her screaming that she's a terrible person for not putting her cat down. While driving her and her cat home, her kitty was alert and looking around and put the window. Very happy to have been sitting in Tari's lap during the 1hr plus ride back home Avoid this place like the plague read more

Brought my 9 month old pup here because he was sick. The staff told me anywhere from $1500 to $5000 or more depending on the severity for treatment, I couldn't talk to the doctor unless I paid $160. So because I didn't have the money for it, I was forced to bring my baby home to die. They treated us like he was nothing. I had to pick him up from the back of the hospital and it took them twenty minutes to bring him out. I had to bring my baby back not even 12 hours later to be cremated. read more

I have unfortunately had to take two of my dogs here and although the wait can be long (triage) and it's expensive (it's an emergency vet) I can't say enough good things about this place. The staff up front has always been friendly, even offering snacks to the those waiting in the lobby. The techs have always been super helpful and knowledgeable and the veterinarians (Dr. Tower and Dr. Lewis) have been amazing. I've never felt rushed they took their time explaining all the information and results and did so with compassion. We had to have one of our girls put down and everyone was so sweet and sympathetic and gave us time to say goodbye. read more

Think twice and be very cautious about going to this place , the vet and staff are horrible people , this is a money hungry place , they absolutely don't give a shhh about your pets , all they care about is money , this is the MOST EXPENSIVE place to bring your pet , an average vet cost around $40-$60 so they can check ur pet , this place charges $165 and they DO NOT CHECK your loving pet in ur presence, they take your pet in the back somewhere and you don't even know if they checked them or not , think about this , they'll check ur pet and it doesn't mean nothing they will still tell u , u need x rays blah blah blah so what's the reason to charge $165 , MONEY HUNGRY , and u feel trapped , ur sad and concern , and they corner u with a huge fee to continue your visit , we were still in the room and a employee comes in with a debt card scanner to charge u smh wtf , like we're sad and thinking about what to do and they come in and make sure they get there money! Instead of being done and charging u before you leave , NOPE , they'll come in ur room and take ur money , STRAIGHT DISRESPECTFUL MFS! And the front staff will be giggling talking about going out stories and laughing while u sit there sad about ur pet! The lady veterinarian comes in with a straight attitude no answers nothing , because they want ur money money money , this lady is unprofessional and very rude / disrespectful! So again , this place has to be the ABSOLUTE very last place u should take ur pet , if u love ur pet , don't bring them to this horrible place don't! But if u do watch them walk in with the debt card scanner to charge u asap! lol crazy I never seen a place like this , u would think they know ur pet is suffering that they will be concerned and really go out there way to help , NOPE! IVE been to many veterinarians over the years and this place is the WORST! I RECOMMEND U DO NOT BRING UR PET HERE , if u can wait the next day to take ur pet somewhere else DO IT! TRUST ME! This place is EXPENSIVE! $165 just so they can see ur pet somewhere, $800-$6000 for medications and possible surgery if needed! If I can leave NO STARS I would! u want to get robbed , and have them not care about ur pet then this is the place for u! read more

Emergencies always seem to happen when your regular vet is closed. My dog was vomiting blood on Saturday night i ran to the emergency center-- it did take time because they had critical patients ahead of us but they found out he has pancreatitis. The staff and the Dr Hipp were fantastic. Side note the office is super clean. I recommend this place highly. read more

They let my 2 month old kitten starve to death and did not recommend feeding and withheld water for 6 hours. They released her and she died the next morning. This place should be shut down. They use the excuse that they have no staff and there is always sicker patients. This place is animal cruelty. read more

They saved our little dog Theo's life after he was attacked by another dog. The Doctors and staff are extremely caring and communicate everything. I'm so thankful this vet was there for us in our emergency. read more

I brought my dog in yesterday due to a dog bite, and I was presented with a treatment plan that included sedation, stitches, and various other charges, totaling an outrageous $1,547. I found this estimate to be extremely excessive, so I declined the treatment. This afternoon, I took my dog to Yucaipa Animal Hospital, where they assessed the injuries as superficial. Their recommended treatment consisted of cleaning and antibiotics, amounting to only $153, which also included a three-year rabies vaccine. I am disappointed to see such a significant difference in pricing and feel that this situation reflects poorly on your practice. It seems unfair to take advantage of pet owners during such a stressful time. read more

Facility is nice and clean. But frustrating. 8 hrs here and still waiting. Saw the vet almost 2 hrs ago. And my dog needs 2 injections and prescriptions and they can not tell me how much longer I am stuck here. How long can 2 injections take? Other dogs are ahead for treatment. Operationally get the people out that can quickly out. Do not make us sit here. They need an operational overhaul, better efficiency and care of pets and their families. read more

The sense of urgency is deplorable! We waited for six hours before seeing the vet, and then only to find out that they don't read their own x-rays and they have to be sent out, which could be another four to six hours. They are ungodly expensive and their response is lacking empathy, warmth or any concern! I have never had an experience like this at any other veterinary clinic!!!! I will never come here again!!!!!! read more

Absolutely horrible people and staff. I asked if there was any way to ask a vet to just let me know if this would be something we should drive over an hour for or if it could wake. Refused to hear me out, repeated the same blanket statement and then hung up on me. read more

We can't begin to show gratitude for the night team at EPHR. Kora was stung by a bee, she immediately had an allergic reaction, her face was swollen and she had hives all over her body, we called her regular vet unfortunately they were closed, they refer us to an animal hospital in riverside but the Initial cost for emergencies was $760. Then we called EPHR we explained the emergency they said to take her in, we got there there was no wait due to the severity of the allergic reaction. We waited for 4 hours. Which was not bad, the prices are very reasonable. Overall they have a great team , they communicate well and they have amazing staff. The facility was clean they have coffee, tea and snacks. We had the option to go home , wait inside or wait in the car. Be patient they have a lot of animals constantly coming in and out of the facility. We hope we don't have to be back again , but if we had too we will drive from Chino Hills to this facility again. Thank you read more

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Some of these comments are so bizarre. Like the person who euthanized her cat because she couldn't afford any treatment. a) maybe don't have pets if you can't afford them. Sounds like you've euthanized a few. B) that's exactly how they euthanize pets..it doesn't come with a therapy session after. So maybe don't bring your 16 yr old daughter if she can't handle it. You're giving a bad review when the veterinary clearly did their job correctly because YOU couldn't afford care. read more

I truly hate this place. I took one of my dogs here a few months ago (reg vet was closed) and they made it seem like she was going to die, she needed to be inpatient and get fluids yada yada... she had bloody diarrhea so we were terrified. But, I read other reviews and decided to just bring her home, I was more scared of leaving her there and them killing her as they have other dogs. She was completely fine the next day. They are money hungry imo. Then tonight I had to take my other pup to the emergency because our regular Emergency, Animal Emergency Clinic in Grand Terrace was packed so we brought him here, they made him wait 5 hours when they should have induced vomiting immediately- he ate tampons. My husband had to talk to them three times, and then they say well it may be too late now. What?!?! They said the Vet has to see us first originally and now (3rd time querying) they say Vet is now going into surgery. So upsetting. Thankfully, they still took him back and were able to induce vomiting and pup is all good. Of course, had to pay first before the girl at front desk gave the go ahead to the girl in the back. Then after, vet wanted to now see our pup so they can charge an exam fee lol the same Vet that couldn't see him before and was now going into surgery. They wanted to charge another shot to reverse the first medication for 226$. No thanks, my pup is fine. Thankful that my pups are ok after coming here, and just to be clear, we would pay anything for our pups to be made well, but this place is just greedy and doesn't seem to truly care. They are definitely taking advantage of people who love their pets. And how sad it must be for those who can't afford this rip off place to save their pets. read more

They only respond to good reviews so I know they won't bother to offer any reprieve but I feel pet owners should know. My dog started peeing blood. We initially thought it was a poop because our roommate was the one who noticed. They were made aware of the update in her symptoms. My partner takes her down to VECR at 7pm. They give her a parvo test, I'm familiar with their procedure because I have taken my pets in the past and loved it. They take her vitals and assures my partner they will see her soon. Hours roll by and eventually they tell him at 3am he's next for an exam. Shift change happens. Many critical care patients roll in and I believe these patients should be seen before me. My dog is stable so I empathize. but at 8am we ask a THIRD time if there is any update on my dog getting an exam. They finally tell us that they will have an easier time getting my pet in when the AM doctor comes in. At no point over the course of 12 hours did they recommend my partner go home or find alrernative care. Something I've witnessed them do to other patients when they were overwhelmed during a past visit. In fact they lied and said they tried to call him. He was sitting inside since 3am so that can't be true and the other calls they made to him during this time frame to collect payments on a visit fee and parvo test went through. And money wasn't an issue, they could have offered an alternative at any point in time and we would have been grateful. We passed up an 8am appointment at another vet because of their false promises repeatedly to have us in a room. I am currently at another vet. Hoping to God they can take her as soon as they open. But she shouldn't have to go through this and yet she does because there wasn't a care enough in the world for transparency on behalf of the staff at VECR. We even overheard them talking about how no rooms were clean. THREE people sitting around complaining about how ALL of the exam rooms are dirty. Not one making an effort to clean it so that they don't have patients waiting 12+ hours. The communication tonight was astoundingly awful. I will not be bringing my pets back and will be making the drive to VCA at this point all the time. They can take their disingenuous apologies. Do better. read more

I would like to thank Dr Townsend and the entire staff at Redlands Veterinary Hospital. For taking care of our kitty. This is a brand new 24 hour Emergency Hospital. They are Hospital Clean Separate seating areas for Cats and Dogs. They are professional and discreet with the consultation and explain in great detail what care is needed. Understand this is a Veterinary Emergency Center That means take your pet there for Emergencies or life saving measures Utilize your primary Vet for regular care read more

My 6lb Chihuahua got bit by a rattlesnake and they did everything they could to save him. He was to spend 48hrs in the hospital getting blood work & venom tests & receiving 2 vials of antivenin and antibiotics and pain meds($680 each vial, btw). He crashed about 10 hours into treatment and Dr preformed CPR and got him back but he crashed again so we decided we had to let him go. According to the venom test, he got a big dose of venom injected into his lil body. That tells me he really pissed that snake off, which is what he's always wanted to do since he sticks his face down every hole in the ground. Good boy, Bob. Good boy. He went out doing what he loved. This hospital was caring and compassionate, we were there for a while and staff were kind to everyone who came in on a Sunday night with an emergency. I would definitely trust them with all my pets. read more

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I brought my little Cani here yesterday afternoon after I came home from an appointment and noticed that she was really ill. I called beforehand and told them that she was quickly declining and I didn't know what was wrong. I was told to call once I got there and someone would quickly help us get a Parvo test done since she was only 5 months (she had all of her shots- completed them a month prior & had not been in contact with other dogs outside of the home). I did what they asked and still waited an hour, called 3 times, before someone came out. My little one started to pass in my arms. By the time one of the technicians came out... it was too late. They rushed her inside & asked for $650 deposit to work on her immediately (stricken with grief, I thought they could do more and get her back). They finally got us in a room with a Vet who said that she had stopped breathing when they got her in. NO. She stopped breathing in the lot after I called for the 3rd time for someone to help us. She stated that they would try CPR for 10 minutes but if it was parvo or another infectious disease then she was gone. After 10 mins, they confirmed that she was gone. This was the worst experience and I am so frustrated. I did everything that I could to get my little one help. Please don't bring your pets here. I know in an emergency, you're looking for anywhere that can take your pet but don't come here. They're only looking to make money. They charged $250 for the consult which was what? Submitting my paperwork in and having me wait in the lot for an hour for someone to come out. The "deposit" which they waited to clear before they started any emergency work on my unresponsive dog, and sold me cremation for $255. After offering cremation, they tried to upsell me on different containers to hold Cani's ashes. It was disgusting. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

Do not bring your animals here! Go somewhere else where they actually care , this lady is a animal k***er

I recommend Dr Silveria for all your needs! She is a true animal lover and goes above and beyond for all her patients. You can truly she cares about all her clients. Your baby will be in the great hands with her! read more

Oh how I wish my baby could still be with me. Everything happened so suddenly I'm very rapidly. I thank you guys for doing everything that you can do. And thank you for allowing me to grieve during a difficult time. God Bless. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

Worse experience ever!!! Do not recommend!!! Staff was very rude!!! Unhelpful and will never recommend this place

Their lack of urgency is the reason why we had to put our dog down. Our dog could have survived but they didn't have urgency when she was exposed to a toxin to dogs read more

We took our 6 yo female beagle in for a chicken bone stuck in her upper palate. She was gagging, agitated and very frightened. About half hour wait and vet assistant took her to the back examination room and after a few minutes was able to remove the chicken bone with no complications. We live in the Banning Beaumont area and nothing was available for emergency pet care. Vet assistant was very professional and caring. They asked if we wanted X-rays in case she ingested any bone fragments. We declined and they released her immediately. She is now home and doing fine. Thankfully this facility was open and able to treat our dog. Cost was very reasonable. X-ray and possible CPR treatment can get pricey quickly but judging by other facilities we've used they're all priced pretty close. We would definitely recommend. read more

We took our dog Dante in on Friday morning with a leg swollen to twice it's usual size, with most of the swelling focused on the elbow. Around noon, after a couple hours of waiting, he was taken to the back and we were told to go home as it would still be a while before the doctor would be able to look at him. Dante is a very stoic old man, and he was content to just hang out until the doctor saw him... seven hours later. When we finally heard from them, we were told that our dog had some pain in the right side of his neck (a chronic condition we are aware of), and absolutely zero mention of the massive swelling of his entire left leg. We had to explicitly ask for X-rays to be performed to ascertain whether or not there was a break or fracture. This was around 8pm on Friday. When we finally picked Dante up around 11pm on Friday (nearly 12 hrs later), we had to ask for an anti inflammatory to be prescribed. On Saturday we were told the results were in and they'd be in touch, but nobody called us. By Sunday afternoon we still didn't have results. We had to call in to ask for them, at which point we were told to seek care at a specialty clinic as there was no break or bone cancer. The delay in care for nearly 48 hrs led to tissue necrosis around what turned out to be a softball sized abscess in Dante's elbow. What would've been a simpler procedure on Friday has ended with Dante having large pieces of dead skin removed and requires his bandages getting changed daily in a medical facility. The doctors and techs at the specialty clinic were stunned that we hadn't even been prescribed a broad spectrum antibiotic for the leg, and that a sample hadn't been taken Friday. But not as stunned as they were by the fact that we had to wait 48 hrs for any kind of communication. We've had a lot of animal companions over the years, and we have been to many regular and emergency vets. The wait doesn't bother me, and the cost, though astronomical for the lack of care provided, is not my issue - I know emergency vet care is expensive. What I have never experienced is the level of ineptitude and absolute disregard for animal wellbeing that we were exposed to at this office over the weekend. Seriously, do not go here. read more

Veterinary Emergency Center - With a leg like this they looked at the neck - Veterinarians Near Me - Redlands, California

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This place basically said my dog can die if I do t pay them $160. I explained my dog ate something poisonous because she all of a sudden started drooling , vomiting and had red diarrhea. I said I get paid tomorrow if they could bill me or charge my card tomorrow and they said no. So I said so my dog can just die. She said that's the rules. So these people don't t care about pets. They just want $. read more

Don't bring your pets here Gina Battenelli is a animal killer. She had no sympathy and did not help to save our dog. Save your pets and go somewhere else. They do not care for our pets here. Animal killers!!!! read more

If you have an actual emergency for your pet do not go here. Rather, go to the Animal Emergency Clinic in Grand Terrace. It took 10 HOURS to get my dog's lab results and X-ray. Sorry, but in an emergency situation, blood work and X-rays should be faster. I have been to normal veterinarian clinics that have those results within 30 minutes. During my wait, they did not reach out to me. I had to continue to call to check up on my dog. When i did call to check on him, and they finally had his results, the doctor rattled off a bunch of medical jargon so quickly and did not have much empathy or concerns for any questions I may have had. She quickly transferred me over to the front desk who was quick to tell me my total amount and wanting payment. The prices are outrageous. I have taken my dogs to the emergency clinic in Grand Terrace in the past, so I understand the higher prices because you are at an emergency clinic, but these prices were far beyond that. On top of their "services" they also want to add an additional $300 "in case something else comes up. That way you have prepaid anything in advance" Thankfully, I requested an itemized list of all charges because THAT is how I found out they were trying to over charge me. All in all, I paid around $975.00 for a consult, blood work, urine work, X-ray, an IV bag, blood pressure monitoring, nausea medication, and pain meds (receipt in attached photo) They tried to tell me that they needed to keep him overnight amd during that time they would be giving him an IV, fluids, pain meds, antacids, and watching him. That would have cost me an ADDITIONAL $1200.00!!! I opted to take him home and purchased an IV bag and pain meds myself. I intend to get a second opinion on the results of his lab work and X-ray as I feel this place is only in this business for the money and makes cheap attempts to prey on the emotions of their clients. I will NEVER go here again. If you do still choose to go here be sure you ask for an itemized list of services and prices before you agree to the service. Also QUESTION WHY THINGS ARE NEEDED. These people are only in it for the money. read more

Veterinary Emergency Center - Veterinarians Near Me - Redlands, California

I do not recommend this location. Please drive to grand Terrace instead. The amount of time spent trying to just get past the front desk would have been the same as just driving to Grand Terrace. Here is my story. I got home from the gym and noticed my dog was drooling excessively so I rushed him to the closest and only open vet on a Sunday which was to this location. I called while on my way here and they told me to bring him in and the front staff would be aware and waiting. When I got there the front staff was rude didn't ask my name and told me to wait in my car and call the number because they needed to test for parvo. She also told me she would answer the phone right away. I tried to explain to her I already called and they were aware that I was coming in. She said that's a third party company gave me a card and said she would answer and take my information. So I called and waited on hold. No one was inside at the front during this time and she never answered the phone. I again got the third party and they were confused. I went back inside to explain to the front staff that I was on the phone with the third party and they didn't know how to help me. She told me I needed to wait on hold until she answered but also told me to talk to the third party. This alone took a half hour. I kept asking her how I get back on hold and no one knew how to help. I ended up leaving and drove to Grand Terrace. They saw us right away. They confirmed that my dog had ingested something that it was not parvo and treated him right away. I will never go here again. If I could leave zero stars I would. read more

Veterinary Emergency Center - My dog - Veterinarians Near Me - Redlands, California

Everyone who works here is so kind and compassionate! Took our baby Chonka there last night, we ended up having to put him down and they were amazing through the process. We got a paw print and a lock of his hair to leave with. I highly recommend this place. read more

Tonite they let me and even more importantly they let my baby boy down. I showed up when no one was had come in, sat for 3 hours without being seen then 5 new animals were taken ahead of my pet. Arrived at midnight and here it is 4:30 am and still nothing but a lot of excuses. Don't go to this place because if they don't feel ur baby isn't on her death bed, they will make u feel that ur family pet isn't worth their time. I am so much more than upset and if my baby gets worse or even passes because of their negligence, they'll be held accountable. This is absolutely unprofessional and against everything that they say they are. It's more money that you can hand over to them, ul be seen first and any other sick animal is just out of luck. We depended on them and we weren't treated as if we mattered and I can never be ok with that. read more