Ok, credit where credit is due: they saved my cat's life from a fatally blocked urinary tract. They also wanted to charge me almost $4k to do it, which is insultingly high. I'm sure emotional people pay it though. They proposed that he be facilitated for 3 days overnight with a catheter to clear his bladder. I was firm that I only wanted his blockage immediately cleared, and for him to be discharged by the end of the day. Took him to my vet the next day and paid a very small fraction of the price for virtually the same proposed work, $300. Long story short, Put your foot down, do what your intuition tells you is best. I walked out of this place only paying $350, and my cat is FINE. read more

First time they were good, second time can't recommend them. I called on a Sunday morning about 12:00 and the girl that answered said they were in shutdown mode. I asked what that was and she said they can't take any more patients. What got me the most is it was an emergency situation, and she just continue to giggle. But my mind was on saving my baby, unfortunately from Cantonment to Tiger Point was too far to save my baby. If you do use them, be sure to have a backup place. I see the decrease hours due to staffing issues. Do not recommend. read more

This place is all about the money 4,000 was the quote we got for our dog, went to the other ER on Davis hwy by industrial park and it was less than 500 for proper treatment, x-rays, wound cleaning, sedation and stitches This place is 0/10 read more

My dog was obviously old and dying. But I had to get "testing" -$400 to put my 18 year old dog down.

We spent $400 which was to be our groceries and electricity bill for the month, we were there for hours. They told us nothing! Our 8 year old Burmese female, is very sick! NOTHING! They could not even take her temperature! Two adult (professionals and a sick 8 lb cat) She is NO BETTER. Won't drink, eating a very small amount of chicken mousse. We have no money and are broken hearted We have no idea what to do read more

5 STAR ER AND 1 STAR NEUROLOGIST (PENSACOLA) The clinic serves multiple roles however is grouped together hence the rating. For the staff they're AMAZING, one went as far as giving my 2yr old a coloring book to keep him entertained. For the ER we've been there twice for our dog and the Vet on call was awesome, he was very informative and empathetic. I also didn't get the feeling that any of the recommendations proposed were unrealistic. DEFINITELY RECOMMEND!!! For the Neurologist the experience was completely opposite. We just moved to Pensacola and needed to establish care with a new neurologist. In the evaluation room she was completely standoffish from our dog, while most Vets show them affection. She wanted to run all these adhesive test again, that our dog already had and kept saying "I'm not a Pharmacy" insinuating that we were there just to get a prescription. We reached out to our old Neurologist (5 star 715 reviews) for a second opinion and she told us her recommendations were excessive. Overall it felt like she just wanted to take advantage of our situation and make as much money as possible, not what was best for the pet. We end up just taking our dog to a neurologist in a different city. read more

I do not recommend bringing your baby here (pet), I brought my cat in around 3 am in the morning due to her having a seizure and barely breathing and no other place was open at this time and I was desperate and rushed in to hand her over to them to immediately start working/saving her life and they wouldn't do anything unless I paid 900 dollars up front!! Not to mention I rushed out of the house without my wallet and all my personal information and I had drove 25 mins to get to this only vet emergency place that was open and was told they couldn't do anything to help her unless we paid right then and there!! It was such a awful experience, wasted so much time figuring out the money situation, and nobody wanted to help us not even the doctor and by that time it was too late and my baby girl passed away, Such a heartbreaking experience. read more

Second time in here, second disappointment. This time, my dog was noted for subcutaneous emphysema over his whole body. Google says #1 cause is trama to trach or esophagus. Over$2200 later in trama ultrasound, x-rays, but no trachea or esophagus examination. it's the middle of the night so I'm not thinking of this, but I shouldn't have to think of this I'm not the expert.., my last visit, my was seven months old and had pancreatitis. They chewed me out for over feeding my dog. Instead of listening that i was feeding per directions. An expert should have listened & then told me to go inspect my food for mold. So my dog got moldy food till I figured it out. I'll be bringing him somewhere else for more imaging studies. read more

If I could give this place 0 stars I would. I brought my 14 year old pup here on a Friday evening after her paw swelled up to the size of a balloon in the blink of an eye. I was grateful there is a 24 hour vet in Pensacola and rushed here. Things started out okay, I had to pay the exam fee upfront which I thought was weird but honestly did not really care. I just wanted my baby to be seen. We got placed in an exam room right away, and sat there for at least 2 hours. I expected this given the place is an urgent care and they have to triage based off of severity. I figured my girls foot wasn't super high acuity, but I also did not want to leave it untreated over the weekend and so thought it was worth the wait and did not mind. Finally the vet Dr. Eyles came in, and I thought he was very kind. Discussed sedating her gently and then draining what we presumed was an abscess and start her on antibiotics. He took her to the back, and said it really should only take a few minutes. 20 min goes by, then another 20, then another 20. I am sitting there waiting with no update, meanwhile I am hearing my girl crying from across the door. I peak my head out the door and ask the vet tech politely if that is my dog, she said yes and reassured me dogs cry when they are sedated and it's normal. Not to worry. I did not want to be pushy, and I figured the vet had to go deal with something more emergent so I held my tongue. Meanwhile, I am suffering hearing my baby girl continue to wail for yet another hour. I ended up being asked to go wait in the lobby because they needed the exam room. I'm sitting in the lobby and continue to hear my girl cry, now through several walls and several doors. At this point, I am getting so distraught that my girl has been left alone somewhere in the back for almost 2 hours crying and wearing herself out. I ask the receptionist if I can please go wait back there with her to comfort her. One receptionist did not even turn around. The other firmly said that is not allowed, and that is it. I will admit I lost it at some point. All I wanted was to go sit with my dog, whose anxiety was through the roof. I understand waiting and that was not the issue, but how they treated my dog and me was beyond inhumane. I was literally crying at the reception desk begging them to let me go be with my dog. The one receptionist still did not turn around, and the other rudely repeated it was not allowed. The vet finally came out to the lobby, and I was so relieved. I wiped the tears off of my face thinking, finally, the nice vet is coming to walk me back with her. Instead, Dr. Eyles begins scolding me for pestering his staff, yelling at me how he has been dealing with emergencies and he doesn't have time to deal with an infected foot. He said he was going to end our "relationship " and send me and my dog home without any treatment whatsoever. I was absolutely stunned. I did not know what to say. I began to beg him, please treat my dog. Please do not send us home without treatment. I literally BEGGED. I think he wanted me to beg. Ultimately, he agreed to drain the abscess and sent me home with antibiotics. I was grateful, but so completely horrified at the hostility of the staff and the veterinarian, actually threatening to withdraw care. I do not know how Dr. Eyles can call himself a veterinarian after having saying he would withdraw care for a pet in need to prove a point. I don't know why the staff have this job dealing with animals if they don't give a rats ass. All I wanted was to go sit with my girl while we wait so she wouldn't wail in the back alone. To be left like this for hours is cruelty at best. Again, it was not the wait that was awful. It how this was done and how we were treated. I would not recommend coming here under any circumstances, and if time allows, drive the extra however long to go somewhere else. These people should not have these jobs. read more

While this vet did manage to keep the cat alive over night, they completely refused to listen or accept information on a disease (FIP) that the cat had just started treatment for. The owner asked for a certain set of meds to be administered to help with seizure and pain and was told "euthenize". He almost did. Thank goodness he listened to me when I insisted the cat had a chance. The injections can work miracles when the cat is too critical for pills or drops. The vet didn't believe me. The owner did. When he picked up the cat the next morning the vet had administered almost everything that was asked for, but he had not been willing to even consider giving the drugs when the cat was dropped off. After cat was picked up, he was still critical. Cat made it through another two days and was doing a little better, but still in crisis. Owner tried to take him back to this vet, but they kept saying euthenize and said they couldn't do anything more. Keep in mind the cat had already lived 48 hours longer than this vet had said he could. Owner took him to another vet, 40 mins away, praying they could get his cats temperature up and help him survive. 7 days later the cat is doing very well. Still not out of the woods, but looking way better. And before you give this clinic an easy out saying, "well that is an expectation and maybe they just didn't know enough about this disease that has only just had a cure for a few years," keep in mind that the other vet welcomed the cat, said, "we might as well try," and accepted advice from people who have saved over 5000 cats from FIP. Not a single word about euthenizing the cat. So I give two stars because they kept the cat alive overnight. But I would NEVER recommend a vet that thinks they can't learn or one that wouldn't consider doing what I asked them to do. I also gave two stars because I feel like people will read more about that then the one star reviews. And when the owner posted a bad review the clinic had the audacity to say "I don't recognize your name," to discredit his review. I saw the receipts from the treatment. I KNOW we have the right clinic. read more

All I can say is that they are as expensive as can be! A UTI suffered by my male cat during evening hours cost $1,500 USD! That's one thousand, five hundred dollars! That's it; I just wasn't expecting that high a bill. read more

This is my 3rd visit I believe. My roommate/best friend's dog passed away at home. I'm carrying so much guilt as I came downstairs to give Jack his pain meds a little early but he passed just before that. So we put Jack in his fav soft blanket and his fav toy and brought him here. They were extremely supportive and very caring. I think the only thing that bothered me a little is that they gave us Jacks fav toy back. They said they could not cremate him with anything else. They also followed up with a card in the mail expressing their sorrow about losing Jack. I've really begun to like the staff. PS When I said this was my 3rd visit - it was bc Lexi had gotten sick before. I didn't mean to imply that this is a 3rd dog that passed - Lexi is fine. read more

The Veterinary Emergency Referral Center - Jack - rest in peace. - Veterinarians Near Me - Pensacola, Florida

This vet only cares about money! From professionalism to compassion to their education THEY SUCK. They lack all the way across the board. I understand this is usually people's last resort but please for the sake of your animals and you wait till your vet is open or drive to mobile. read more

I took my dog in at 6:30 PM. They put me in the computer and charged me $175 by 845. I was still not or my dog and then they refuse to refund my money because the dog has but I never seen veterinary doc total scam my dog was spit by another dog and was bleeding everywhere's and they still did nothing for my dog or refund my money read more

Our Titan was treated at VERC this past Sunday for an obstruction and we couldn't be anymore grateful for them. After all the negative things I've seen, I couldn't disagree more. Everyone was so friendly and helpful even with how busy they were. Yes, it was incredibly expensive so be as prepared as you can when you see the bill. Ask questions. They will go over everything with you. Thank you all so much for taking care of our boy. We are so happy to have him home. read more

The Veterinary Emergency Referral Center - Our Titan (before verc visit) - Veterinarians Near Me - Pensacola, Florida

You should know before going: you have to pay $160 before your babies are seen, and the visit might be a bit more expensive than you think, so be prepared ahead of time with Care Credit or available funds. There will be quite a wait so bring something to do. Bring your patience and understanding with you as well. They're worth it. The staff was excellent and took great care of my kitty boy, Bob. I was told several times that he was such a good boy and that he was flirting with everyone even after having bathroom issues at home. I was assured he wasn't crying or having problems with being handled. They work with you on what they recommend being done there versus a regular vet's office. I was able to pick what my boy needed quickly and then scheduled an appointment for the rest at the primary. They sent his paperwork over to Pine Meadow super fast, and it's been a little less stressful having the teamwork from both of them. I really appreciate the help and assurance of being in capable hands after being stressed about the health of my 13-year-old kitty. Thank you from the bottom of my heart. read more

I brought my dog here with sand impaction while visiting from Texas, we had taken her to a few places without her getting any better. Finally we were referred here and they took her for 3 nights. They called everyday and even offered me to come in and see her. It was absolutely terrifying but they took great care of her and she made it through. Yes, it was expensive, but worth every penny. read more

$400 just to put my cat down is crazy you want 175 just to see my cat very unpleased with this vet

I would only consider this place as your VERY last option. The staff lacks any compassion or empathy and are rude and condescending. The wellbeing of the animal is their very last concern and your means to pay is the first priority. I understand that they are a business and have to remain profitable and when I had to take my dog in for an emergent visit, I had the means and ability to pay but the staff literally let my dog suffer needlessly for an agonizingly long period of time while they ensured financial means, and only then were they motivated to help but were in no rush to do so. While my dog lay crying the receptionist yelled at me and condescendingly told me that if I cant keep her quite, I'd have to sit outside with her because she couldn't hear on the phone, this was after having checked in and ensuring my ability to pay. The visit with the Dr. was no better. I certainly don't know anything about veterinary medicine, but I am a nurse and I do understand pain, suffering and the emotional trauma of the pt. and family. UNDER NO CIRCUMSTANCE WOULD I TAKE MY ANIMAL TO THIS PLACE, EVER! read more

Very thankful to have this emergency vet available! Brought my 2 year old pup in for not being able to hold fluids down for the day on a holiday. The staff was absolutely wonderful, always kept us in the loop. Pup had to stay overnight and still were kept up to date on the plan. We appreciate all they did for our dog especially knowing how busy they get. Shout out to Dr. Baker and Dr. Eyles for helping our puppy! read more

Terrible experience. Waste of 175. We brought my 9 yr old lab in because he is diabetic and we were unsure if he fell and had an injury or had a stroke. He was unable to stand up and walk. After rushing him to the back we waited for 3 hours before I had reached my frustration and asked for an update. I was told my dog was stable and there was not a place for him yet. One hour later I asked for an update again. I was told again that he was stable. I inquired if he could walk or if a blood sugar had been checked. I was told that he still could not walk and they never checked a blood sugar. But the vet wanted to talk to us and we would be in a room next. Another 30 minutes went by, I asked about blood sugar again. Nothing. We decided at that time to take our dog home and we would keep him as comfortable as we could until my vet opened up. Worst experience, severe lack of communication and follow up on heath history was non-existent read more

When you go in the door, look at the sign posted on the wall. If your pet is NOT a Category One Emergency, they will see you and your pet as Wasting their Time, and will NOT work in your pet till all Higher Categories are handled; no mater how many hours you wait. If your pet is Category Three, Go Home; and see your Regular Veterinarian next normal business day. They do NOT care, and will actually get up set if you press them for an estimate of when they will get around to looking at let alone treating your pet. Better still, See your Regular Veterinarian unless your pet is at Deaths Door. read more

i paid 175 just for my cat to be SEEN just for them to tell me that they'll charge me over 7 grand, not telling me that the chance of her surviving would be slim to none. The only bright side is the staff was kind and tried to offer advice read more

We brought our baby boy Duke in on a Friday night after he bloated! Right away they took him in and took care of him and figured out what was going on! A little later the doctor came and talked to us and explained everything very well! I was able to ask any questions and even I knew a lot about it upfront, when it comes to your own baby, you just need to be sure!!! We went home and they promised to call as soon as they get out of surgery and they really did at 2am in the morning! It was realistic but great news and all I needed to hear at this point was "He is alive"!!! They kept me updated throughout the day and Sunday morning they called to let me come and visit!! Everyone there was so friendly and caring and everyone seemed to be in love with our big boy!!! Here again, we got all the explanations we needed and Monday we were able to pick him up!!!! We got everything we neeeded and Duke got lots of snuggles and well wishes and I would love to recommend this place to anyone who needs urgent help for their pet!!! Please understand, This is a EMERGENCY clinic and there are different types of emergencies! There is a sheet hanging in the waiting area explaining what importance each emergency has, not which importance each person/pet has... you might have to wait for a while... but once your pet has a life threatening emergency where every minute counts, you will be happy that they chose you first before that pup with the worms and diarrhea!!! I couldn't be more thankful for this amazing team we were guided to at this very scary moment!!! Forever grateful!!!! read more

The Veterinary Emergency Referral Center - Duke as we visited the day after surgery!!! - Veterinarians Near Me - Pensacola, Florida

I wouldn't say it went well, but when I lost my chihuahua of 14 years they couldn't have been nicer, more compassionate or more caring. By they, I mean from the one who answered the phone to the doctors I saw. Each and every one was amazing to me. I even received a condolence card from them following. read more

Called at 10:30 PM, 20 min Evaluation of our pupper. They have 6-7 rooms to moms/dads to wait while the staff works on triaging pets on three different levels. Staff was very helpful and reassuring. They offer 3 levels of care for our dog for the most likely and minimal care to one that covered all the options. Our pup likely had a UTI and with the exam it would have been about $300 out the door. We chose to do an X-ray to eliminate the chance of a blockage being an issue and it was another $200. While trip took about 3.5 hours and the my were busy the whole time. Our doggo is doing much better today and it was likely a UTI. Just super glad the team was available 24hra and was staffed to handle all situations. Recommend. read more

The staff is always helpful and caring. They are concerned for pet and people. Facility was clean.

Don't take your pets here. 150 for a exam fee and 150 for test not including medicine. read more

The Veterinary Emergency Referral Center - A roach - Veterinarians Near Me - Pensacola, Florida

I cannot stand this place. Two times I had to visit this place. First time was with my cat (about 12yo) he had a nasal congestion and wasn't eating and I needed something for that and they wanted to run test which I'm like "sure no problem" then told me the tests would be like 600 and that's not including any kind of treatment or prescription. This is astronomical and extortion and when the vet came back to tell me my options they treated me like it was my fault. Like I can somehow stop my cat from aging. Second time was my dog who had some kind of open sore on her leg again an elderly dog (12yo) Idk how she got it or where it came from but she needed treatment. They wanted some kind of "emergency fee" of about 145$ up front. For a "emergency vet" this is uncalled for. Again once they get my doggo back they again tried to point the finger at me because she's old and has health problems that comes with old dogs. My dog needed stitches. They come up and tell me they need to run two different test before they can put her under to stich her up. Blood work was 600$ and a xray was 400. No reason for a xray for a laseration. Just trying to pad the bill. So for those following along this place wanted almost a grand BEFORE TREATMENT. Do not take your pets here unless you have deep pockets and don't mind being berated about being a "bad" pet owner. read more

Thank you Dr Navarro, Cassie, and everyone else at the emergency room last night. My best friend Nala is still alive because of y'all. Working over night is not easy and I cannot express how much I appreciate everything y'all do. Thank you for the update call in the middle of the night. Thank you for all the wonderful care. Thank you for saving her. read more

The Veterinary Emergency Referral Center - Dog - Veterinarians Near Me - Pensacola, Florida

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I called this vet panicking because our bulldog had a stroke at 13 years old. We had just moved here and didn't know where to go and their staff were so patient with me over the phone and were very understanding. We unfortunately had to let our baby go that day but the veterinarian and all the staff there were so sweet and patient with us. It was such an emotional time for us and they treated us with respect, honesty and were very caring to our dog. I would recommend this place for any kind of treatment for your babies. read more

I would give this place zero stars if I could. There is NO kindness of empathy by the staff here. All they care about it money. I witnessed the front desk girl with clack braids and purple ends be CRUEL to a little old lady looking for a collar. I saw her treat multiple people with rudeness and disrespect. She was HORRIBLE to us while we were there to put down our old, struggling German Shepard. She is a horrible excuse for an employee at an emergency center. We actually waited almost two hours to get out struggling dog the peace she desperately needed, before we walked out and found a kind, empathetic, wonderful practice. DO NOT GO HERE. They don't give a sh*t about anything but themselves and money. read more

The place is dirty. We were sent to a room with poop and mucous smears on the floor. The receptionist is rude , unhelpful and unfriendly. She should not have this job. We waited for a tech who came in to talk to me but she never triaged our pet or took vitals. She said she needed records from out vet who was out of town and disappeared. They do not care enough to do vitals - just we want money and your pet's records. The vet lied to me that people are not allowed to be in the room with their dog when it is euthanized- said it is against Florida law. The State of Florida told me that is not true. DO not go here- your pets are not safe. read more

The only reason I am giving this place one star instead of zero is because of Dr. Takalo. I brought my dog here because he was having a seizure and I had no where else to take him in the middle of the night. Unfortunately with this place being the only 24 hour vet office in Pensacola, you don't have much options when you're faced with an animal emergency at night. The techs and front desk staff were completely rude and showed absolutely no compassion. I have never visited a vet office where they do not even acknowledge your dog when they bring you back to an exam room. When I called before I even came Hannah answered the phone and I told her that my dog was having a seizure, her response was "we have a $110 exam fee call us when you get here", no questions about what's going on or any compassion. Then when I get there the so called "tech" that came in the room to grab him and take him to the back to get his vitals didn't even acknowledge that he was in the room, had absolutely no personality, and seemed like she could care less about what was really going on with my dog. On the other hand Dr. Takalo was amazing and very helpful with the situation. She immediately came in the room and gave my dog a big hug and tons of love and affection throughout the time she was in the room. Dr. Takalo was very thorough with her explanation and options on how to proceed moving forward. I was given the option of leaving him over night to be observed but there was no way I was going to leave my dog with these people. read more

Our best friend of 15 years was having multiple seizures and as it was Memorial weekend not a vet doctor anywhere would come and help us ease his pain. We finally found this emergency vet open 24/7. They said it would be a long wait once we were there. We decided to go anyways snd hopefully beg them to help us quickly. An almost 2 hour drive 4 nurses met us at the front door with a gurney. They took him in immediately then within 1 minute came back to get us so we could say goodbye. It was the most difficult day we could remember, but Pensacola Emergency Clinic was there to help us read more

The Veterinary Emergency Referral Center - Our baby of 15 years - Veterinarians Near Me - Pensacola, Florida

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I took my cat in at 4 am, he was almost completely unresponsive. They gave him kitty morphine which woke him up a bit. Talked to me about end of life....I said no way! He was fine when I left for work earlier that day. I went to Dr. Grossman 's practice the next morning, decided to treat for a parasite and he is still alive, 4 years later....going to be 18... read more

The lack of care and professionalism is beyond me. I have filed a complaint with the BBB as well as the state. This place has got to go. Julie Acosta has the worst attitude and no heart at all. She needs her license pulled. Our one year old pup was having a neoro issue and she said it would be 5k to get the tests etc or we can just put her down and she said if we left with her to pass naturally we were cruel. She gave us some "fluids" to give her. Coincidentally she passed 1 hour later. Stay far far away from this place and be sure to do your research before you go. These are the true reviews https://vetemergencycenterpensacola.com/index.php/tag/dr-jodi-acosta/ read more

On 6/6 we took our Lab (1.5 years old) to this Vet as we were concerned that he may have been bitten by a snake. The clinic took him in and after a fairly long wait the Vet (who we liked) came in to say that all tests were negative. She then said they would come back with additional tests that could be run. About 45 minutes later the Vet Tech (not the Vet) came back in with a list of suggested tests. I tried to get her to explain the importance of these tests and provide recommendations but she simply could not do that. I should have just said I will take him home and have these tests run by my regular Vet on Monday. However, I was too concerned and ordered all tests. The end result was everything was negative (thankfully) and the total bill was almost $800. My complaint is that it was totally unacceptable to offer a lists of tests without explaining the benefits and making a recommendation. My guess is this is their way to maximize revenue and thus take advantage of vulnerable pet owners. The Vet who saw our dog seemed competent but watch out for this money making scheme. I have taken other pets to emergency rooms before and never encountered anything like this. Totally unethical! read more

Horrible place, all they want is money, they won't even start treatment without more money and doctor will lie about diagnosis to scary you to get money. Rude staff, only cares about money not your pet. Please go anywhere else or drive to Mobile Alabama vet emergency center, I promise you they don't care and will rip you off and not give adequate care to your animals! read more

Dr. Eyles and LVT Rainey along with the intake staff were very courteous and compassionate when our 11yr old dog became paralyzed. They did a thorough exam and provided us many options for care. Owning animals is never going to be a cheap endeavor, for those complaining about how much animal care costs, that needs to be considered before you take on a pet. The entire staff was empathetic and provided great care to our beloved Griffin who has made a full recovery thanks to their efforts. Thanks VERC!! Great job!! read more