On Friday, May 2, 2025, at 11:40 AM, I took my sweet boy Kane to Vestal Veterinary Hospital for a…read moreroutine check-up. He's always been sedated for nail trims -- something we've done before with no issues. They used a method they called the "door technique," where they pulled his leash through a door to corner him for the sedation shot. This time, they pulled way too hard. Kane was visibly distressed -- I told them, "You're strangling him" but they assumed he was tired from the shot. Right after they gave him the shot, Kane collapsed. It didn't look like sedation -- it looked like exhaustion. I said, "He's tired, you guys strangled him " but they brushed it off. Later, while he was sleeping, they proceeded with the check-up. He seemed to be asleep, even snoring. As the vet stepped out and the tech continued cleaning his ears, I saw something change. Kane took two deep breaths and went still. I asked, "Is he breathing?" The technician -- sitting right over him -- hadn't noticed. She checked his pulse, panicked, and called the Doctor. They performed CPR and gave him the reversal shot, but it was too late. They worked on him for about 15 minutes before telling us there was no pulse. We told them to stop Kane had already been through enough. Kane never had any issues with sedation before. What happened was preventable. They failed to listen, failed to monitor him, and failed to act quickly. We left that day without our best friend. Just a bill, and no written explanation of what went wrong, despite asking multiple times. The doctor said " if I would've known he was in distress before giving him the shot I would've never had him sedated. " they failed my baby. I'm sharing this because people need to know. Kane was more than a pet -- he was family he was our protector our best friend our little brother. He deserved better care and more attention. I will never forget what happened that day, and I hope this serves as a reminder to all pet owners: always advocate for your animals, even at the vet's office. Above is a post made by Kyndall Denise on Facebook. When I write this on 5/7/25 this was posted one day ago. Vestal Veterinarian Hospital responded to this story, apologizing, quite quickly. Something they also have done quickly is block everyone who have angry reacted to their Facebook post. If this doesnt speak on their character I don't know what else will, but maybe this next part will help some more. Pictured on the post is one of the staff members with her knee on dog after he has been chocked out and given anesthetic. Also video'd is three nurses administering the anesthetic. One chokes the dog out with a prong collar it looks like, something chain. In the video you can hear the dog struggling to breathe greatly and after the shot is administered and he is able to try to catch up on breath, his back legs kick out as he sprawls on the ground, still struggling to breath. Then to add the cherry on top is a receipt totaling to $1,261.90.

Horrible experience with Vestal Veterinary Hospital 2316 Vestal Pkwy E. I set up an appointment…read moreonline, then called the vet to make sure they set up my dog to cut her nails because she needs to be sedated to do them. The girl at the front desk told me she would check with the vet and give me a call back. I did not receive a call back. On Friday I called again and talked with the same girl. She had absolutely no idea. She said that there were no notes in the system but she would check with the vet and they would call me back. No one called. Today is my dogs appointment so I call first thing this morning. I talk to a guy at the front desk and he tells me that they cannot do the sedation because they need 24-48 hours notice and have my dog fast. I CALLED TWICE LAST WEEK TO HAVE THIS SET UP!!!!!!!!!!!!!!! I told the guy that I will find another vet for both my dogs. The vet techs and veterinarians are great here but the front desk people are completely useless and are the reason they are losing both my dogs as patients.

I had an emergency on a visit, and needed to see a vet right away. There isn't a lot in the way of…read more24/7 emergency vet care in this part of the world, and after making a few phone calls, my kitty was able to be seen here. Great, compassionate care that keep my kitty going until I was able to get to a facility that could treat him day and night for a bad infection. I would gladly use this facility again.

I had to make the devastating and completely unexpected decision to euthanize my 4-year-old cat,…read moreand I will forever be grateful for the compassion and dignity Dr. Pitcher and the team at VCA Southern Tier Animal Hodpital showed us. From the moment I arrived, they treated my cat like he mattered and made sure he was comfortable, respected, and loved in his final moments. They walked me through everything gently, never rushed me, and gave me the space to say goodbye. Their kindness during the worst moment of my life is something I will never forget. If you are looking for a veterinary clinic that truly cares--about both pets and the people who love them--this is the place. I can't recommend them highly enough.

Dr. Elmore is without question the best vet I have ever come across in my life and I know if you…read moregive him a try you will sing his praises as well. I came across him by chance when my female Mastiff was in need. Although new to the office he spent considerable time with me, explaining everything. He treated my dog like she was part of his family. He truly cares and his level of knowledge and ability is unmatched by anyone I have ever gone to previously. I trust him completely with my pets and they love him. Oh and as for his team - they compliment him well as they too are personable and caring. I am so lucky I found Dr. Elmore. You will be too!

The staff and doctors are the best! They are caring, compassionate and listen to what we are…read moresaying. We highly recommend this practice. Linda C.

I couldn't find a better vet! Our cat had to get his leg amputated and not only were they extremely…read morehelpful to make us more at ease with the whole process, but they were significantly less money. The first place quoted over $4k and they were less than half that amount. The entire staff is wonderful. I'm so happy we came here.

The doctors at The Cat Doctor are very good, but Lisa the receptionist is very rude. She has an…read moreattitude, and when the conversation is over, there is no"thank you" or "bye", just click, and hangs up. If there was another vet that took only cats, I wouldnt be going here anymore.

Willing to help any animals in need. Very friendly and hospitable. I'd be willing to take any…read moreanimal there!!!

Pleasant people here. Gentle with our puppy and knowledgable…read more Did not try to sell us anything we did not need. Reasonable prices.

Sadly who ever is running Endwell Animal Hospital has made the discussion to place making money…read moreahead of good service. After bringing many beloved pets here over many years I am shocked to experience this new prime directive. Just not what it use to be... time to move on.

They've treated 2 of my cats so far & it's been great experiences every time. My girls had teeth…read moreissues (separate occasions) and were in a lot of pain~ they both ended up needing surgical intervention. They treated my girls with the best care, like they were their own. They're great to deal with, kept me constantly updated & I left with sore but happy kitties. Both have healed wonderfully & are living their best lives They will miss Dr Leslie though.. she was their favorite

I am not at all pleased with the services rendered nor the lack of proper experience or equipment…read moreto take something as simple as a pets blood pressure! Post op care prior to surgery was well over a grand, months of prescriptions for high blood pressure and going in paying 30 dollars for months when my pet didn't even have high blood pressure! Asking questions and wanting an explanation qualifies you as difficult to deal with. They are generalist, scope of knowledge is limited as a technician put it, that called me, as she lectured me about my attitude! Surgery was suppose to be done here, good thing is, they referred me elsewhere to control blood pressure that didn't need to be control. Bad thing I paid for something in advance and it was never done, and sure will not admit it and reimburse me!

I went today for an emergency visit for my cat. ​Dr Shadduck and staff are awesome…read more I highly recommend this practice for all pet appointments.

The staff is great! My Nellie had a diet issue that affected her joints. They were great with…read moreher. The doctor and the staff are amazing. And they love their animals. I'm changing my vet to Roman Acres!

My cat Mittens has been having diarrhea for at least 10 days. There was no sign of improvement and…read moreI was getting scared. I called Speak, a local cat vet, and another local vet. No return phone calls so I called Montrose Vet Clinic, was given an appointment for that same day. Everyone there is warm and friendly. The vet is very knowledgeable and discussed everything with me. She treated Mittens after running the tests ( with my permission ) to determine what was wrong. It'll probably be a few days before there are any results, but he seems to be feeling better. Montrose seems like a long ways to go especially when there are ALOT of vets in this area- but it's only 19 miles and worth the drive.

A special man. Dr Joe was amazing and caring. He loved animals and cared for them throughout his…read morecareer. We love you Joe. You will be missed!