Allen vet has an experienced, caring, loving staff - they make you feel like you're family…read moreThe prices are the lowest in the area & Kevin is one of the best vets around I also board my boxer there, his tail never stops moving The hours are very compensating I would give them 6 stars if I could

We've been going to Allen Veterinary for years (and actually when the original vet Dr. Allen was…read morethere in the 1960's), and cannot say enough about the compassionate, consistent and wonderful care all our fur family members have received from the entire staff and of course Dr. Loughlin. The knowledge and expertise of Dr. L makes any decision we are making regarding the health care of our companions much clearer knowing we have a trusted source.

I had an emergency on a visit, and needed to see a vet right away. There isn't a lot in the way of…read more24/7 emergency vet care in this part of the world, and after making a few phone calls, my kitty was able to be seen here. Great, compassionate care that keep my kitty going until I was able to get to a facility that could treat him day and night for a bad infection. I would gladly use this facility again.

I had to make the devastating and completely unexpected decision to euthanize my 4-year-old cat,…read moreand I will forever be grateful for the compassion and dignity Dr. Pitcher and the team at VCA Southern Tier Animal Hodpital showed us. From the moment I arrived, they treated my cat like he mattered and made sure he was comfortable, respected, and loved in his final moments. They walked me through everything gently, never rushed me, and gave me the space to say goodbye. Their kindness during the worst moment of my life is something I will never forget. If you are looking for a veterinary clinic that truly cares--about both pets and the people who love them--this is the place. I can't recommend them highly enough.

I have adopted 3 dogs and 2 cats from ACS over the years and they are So great. They pull animals…read morefrom all kinds of situations which I think is just awesome (hoarding, abuse/ neglect, surrenders, transfers from other shelters, and even big transports from underserved areas across the US!) They take such good care of their animal populations and they're great about educating new adopters! For anyone who might question their adoption costs, remember that theyre adopting out animals that have had full veterinary care (vaccines, medications, surgery, etc) and even low-cost veterinary isn't free!

I've adopted an animal from Animal Care Sanctuary and they were very attentive to my needs as well…read moreas the needs of their animals. The people who work there are very caring and helpful. They take all the time that you need to help match you with your new animal friend and they don't make you feel rushed. This is a wonderful place and thank God that somebody cares about the homeless animal problem!

Loving, attentive, safe and fun care . Whether for daycare or extended care your fur baby will love…read moreit here.

well cleaned dogs are well cared for loved by staff and gives people something to look forward to…read morewhen ready to go get there four legged fur babies

I thought this vet was great. Dr. Ryer was very gentle with my cat, but that doesn't excuse the…read morefact that when I brought in my cat for loss of appetite, they only gave her a B-12 shot and dismissed the need for a CBC (complete blood count). It turns out that my fur baby, my other half, had GI and renal lymphoma. About a month after visiting SPH for my cat's lack of appetite, I took her to an animal hospital in my hometown, and they IMMEDIATELY told me that it was most likely cancer, just by feeling her GI tract. Two and a half months later, I had to put down my fur baby after trying chemo. Maybe she still would have passed away if they diagnosed her earlier, but I think she would have had a greater chance of successful treatment. I will NEVER take another pet SPH. Oh, and they ignored me and didn't fax my cat's records to Embrace Pet Insurance, which I needed because they couldn't reimburse me for her $15K of chemo. Thankfully, the other vet sent them all her records, so I ended up getting reimbursed. Thanks for nothing, SPH.

If you want availability when you least expect it, don't count on this office. Because life happens…read moreand this office does not have the compassion or time to accommodate you, even for being a long-term customer. Recently, my dog was not feeling well. Lethargic, not eating and not relieving herself. I called the office on Saturday 9/8/18, where the office hours started at 8am. Long story short they were unable to receive incoming calls (really?) and the answering machine prompted you to leave a message and that you will be contacted. Nope, not one call have I received since that date. We needed to bring my dog in to the vet ASAP, and we went to Vestal Animal Hospital (emergency services), there they were able to take an X-ray. We left there with antibiotics medication in hopes that my dog would get better. This wasn't the case; by Thursday we needed to get her seen again. We tried calling Southside Pet Hospital (her DR!) and they said they were double booked.... Sorry. We had been going here for 12 years with my dog and all we could get was that sorry response. We did not receive any apathy for our dog, nor a follow-up call to see how our dog was doing. Needless to say we were able to get in the Vestal Animal Hospital where they did blood work on our dog. The next step resulted in further testing of our dog due to the results and a ultrasound was recommended. We then traveled to Colonial Vet Hospital in Ithaca where they performed the ultrasound. Sad news is that my dog has cancer (lymphoma), most likely. Eventually my dog was seen by Dr. Ryer where he prescribed prednisolone and appetite increase pills. We called about a week later to let them know that she was still having issues defecating. They said try Cornell as they can't do anything for her! No calls after to see how she was doing. She has recently crossed over to the Rainbow Bridge where she is free from pain. Southside Pet Hospital's lack of compassion and unprofessional- ism about returning calls and caring for their patients is disappointing. Now that I look back on the yearly meetings with the DR, he never did recommend any certain tests for senior dogs (my dog is 12). I just feel like maybe if he was a little more pro-active my dog may not be in this position right now. I WOULD NOT recommend this DR or office for the care of your pet long term. You should never have to be turned away from your own DR's office! Update: As of today this office has not called to check on the health of my dog, knowing her prognosis. My Mocha passed away a little over 3 weeks

Very disappointed. Repeat customer, but they did a hack job to my dog. They had about 30…read moreappointments that day, and I'm guessing it got busy and they rushed my dog. When the 'owner' saw what a crap job had been done by their junior staff they had to come up with the usual excuse. The dog was NOT matted, and yet when we picked it up they gave the same old excuse about how they had to shave. The haircut they gave was choppy and not refined. The specific characteristics of the dog were totally removed. I suggest you request that Mel herself do the grooming and not one of her inexperienced staff, and especially not on a busy day.

We've been coming here for years, when it was Penny's Petpouri. I was so glad when Mel kept the…read moreplace going and continued the great service. We come here for our dogs' nails and anal glands. The staff are always friendly and calm.

Willing to help any animals in need. Very friendly and hospitable. I'd be willing to take any…read moreanimal there!!!

This is my all-time favorite pet store! About 3 1/2 years…read moreago I got into the fish hobby thank you for helping me out with Everything

The staff are extremely knowledgeable and very friendly as well as helpful! Prices are competitive…read morewith chain stores, and this is a small/local business! I am always happy to support local, and thrilled that this store is so welcoming and informative! It really makes purchasing a new pet less stressful! If you ask they have answers and are so willing to share their knowledge.