My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

My dog had open wounds on her neck and I brought her in and they looked at her, typed up a random…read moreestimate slapped with a $900+ bill (mind you they didn't even know what the injury was at the time) and because I couldn't pay it right then and there or because I couldn't get approved for their "care credit" card they straight up turned me and my bleeding pup away out the door like it was totally just another day. I'm sure that they get people who skip out on their bills all the time but maybe that wouldn't be the case if they didn't charge out the freaking a-word for services.

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

My (third) senior pup and I are so looking forward to see Dr Gonzalez again this week for his 6…read moremonths preventative / well-being check up.. This is not my first review of our beloved Dr G, and I just recommended her to 6 more people again just these past 2 weeks. I always say to people I give her card to: "you will discover she is an Earth Angel - if she moved to a different town, I'd take my pup there... When you find a great vet, they are Gold! She's not only compassionate, present and knowledgeable, but also she does not oversell." Besides all the regular check ups, Dr G. has performed 2 substantial surgeries on my pup in the last 8 years, and has been extremely kind, providing valuable reassuring step-by-step updates throughout, especially aware that I had lost my beloved first dog, (with a different vet), when he did not make it through the anesthesia... In the 8 years Dr G. has been our one and only vet; everyone I have sent to Dr G. has fallen in love with her, and has thanked me for the referral. I trusted Dr G and her small compassionate team with the euthanasia of my precious second dog, Handsome. She is truly an Angel on Earth. At her Chatsworth location, I love that she's created a lovingly cozy "home environment" for the euthanasia experience. That it so needed during that deeply emotional time, and more veterinary offices ought to follow her example. I found her many years ago when I was dissatisfied with a busy veterinary front desk in Sherman Oaks, after they had made errors in my first dog's chart. Unfortunately he passed, and I learned that finding the RIGHT professional truly makes ALL the difference. So yes, I drive from Sherman Oaks. Gratefully so :) I am thankful that my cherished pups are her patients. Her ethics, her care, her kindness, her knowledge, her integrity - she's our number 1!!!

My Goldendoodle ate a lot of sand at the beach, and bringing her in early that morning turned out…read moreto be absolutely the right decision. The doctors were caring, knowledgeable, empathetic, and incredibly helpful throughout the entire process. Every staff member went above and beyond to make me feel confident that Peach was in good hands and would be well cared for during her hospitalization. The whole experience was as positive as it could possibly be during such a stressful situation. They did everything they could to help me stay calm while making sure Peach received the best care and recovered well. I'm truly grateful for their compassion and dedication. The X-rays and all the exams were so fast within minutes we are able to get results!! I highly recommend this VCA!!

I took my pup here when she was feeling very sick. She was having bloody diarrhea and vomiting…read moreblood, which was extremely scary. I called at 6:30 a.m. and was able to bring her in right at 7 a.m., and she was seen fairly quickly. Dr. Perez was attentive, compassionate, and very helpful. She explained everything thoroughly and never made the visit feel rushed. I left my pup there for a few hours so she could receive IV fluids, a full exam, and an ultrasound. The team kept me informed, and when I returned, Dr. Perez went over all the results and the treatment plan in detail. My pup was sent home with medications that helped her improve, and she is now back to her normal self. I'm very grateful to this team for taking such great care of my dog and providing excellent service during a stressful situation.

I can't say enough good things about Metropolitan Animal Specialty Hospital (MASH)! My cat is an…read moreabsolute handful - I know this, I own it- but the entire staff treats her like she's the sweetest patient they've seen all day! They appreciate her sass. They come out after every visit to tell me how much they love her, even though I know she's giving them attitude the whole time. They're patient with her and make sure she's comfortable no matter what. Special shout out to Dr. Uematsu and Dexter for the amazing care!! They keep me updated every step of the way, so I never feel like I'm in the dark about what's happening with my cat. They explain things in detail, but not SO much where I'm overwhelmed. They've really just been so amazing! One more huge plus: they work directly with Trupanion's insurance software, so I don't even have to file the claim myself. They submit it on their end, and mine was preapproved within five minutes. That kind of efficiency takes so much stress off an already stressful vet visit! It also lessens the deposit needed. Highly recommend MASH to anyone who wants a team that genuinely cares about their pet and makes the whole process easy!

This review is for the MASH Outpatient facility, specifically Dr. Hobson, the veterinary dental…read moresurgeon. My kitty Vinny had routine dental cleaning at our regular vet that didn't go well. Removing his badly damaged upper canine teeth left him in major pain and distress. We were referred to Dr. Hobson at MASH. From the very first phone call, the entire team was incredibly kind and helpful. They got us in for a consultation within just a few days. Everyone -- from the office staff to the techs -- was compassionate and reassuring during a very stressful time. They took Vinny in back so Dr. Hobson could thoroughly examine him and review the records my regular vet had already sent over. When Dr. Hobson came into the exam room, he was patient, caring, and took the time to explain everything clearly. Vinny was in very bad shape and couldn't wait for the next available surgery slot the following week. Dr. Hobson consulted with his dental team, and they all graciously agreed to stay late that night to perform the emergency surgery Vinny needed. I left Vinny in their capable hands for the next 10 hours. The vet tech team kept me updated the entire time with texts and pics -- a huge shout-out to Arlene for her wonderful support! I picked Vinny up at 8pm (after hours). He underwent extensive corrective surgery, and it was a huge success! Dr. Hobson even personally followed up the next day to check on Vinny's progress. That level of dedication and exceptional care is rare these days. Several weeks later, Vinny has made a full recovery and is back to his happy self. The drive to MASH isn't the most convenient and the area isn't the best, but it is 100% worth it for the quality of care our pets receive. I cannot thank Dr. Hobson and his outstanding team enough -- especially Arlene, Jonathan, and Tika -- for going so far above and beyond for my boy Vinny. If your pet needs advanced dental care, look no further. This team is truly exceptional!

I recently took in my cat, she gave me all she had for 20+yrs and it was time to let her rest! :(…read more The whole staff was amazing with me, never once rushed me or made me feel less. They were extremely busy but never showed me anything but kindness!! Even when picking up her ashes, she staff knew what was in that blue bag and everyone was just so kind!!! I even received a condolence card directly to my home from the full staff!!! I mean who does that??? Who cares for ur pet as much as you do!!! THEM!!! They do and they will during a wellness check or end of life treatment. When i'm ready for my next pet, they will for sure be my primary vet!!! Their hrs are soooo convenient too! Everyone i know i tell them to take their pets to KTown!!! Thank you staff for all you do!!!

Don't bring your dog here -- it's a waste of money. The receptionists are rude, especially the one…read moreI spoke to when I was simply asking for my dog's medical records. She interrupted me rudely and said, "I'm not the one you spoke to," when all I was trying to do was get copies of my dog's records. I spent almost $1,700 here for my dog's pneumonia treatment, and unfortunately it did not help at all. They kept my dog for 5 hours, and after everything, I still had to bring her to a different hospital so she could get proper care. There was also a problem with my dog's prescription. They prescribed a medication that wasn't even available until Monday. I was honestly willing to let that pass because I understand things happen, but the rude attitude from the receptionist was too much. I understand vet hospitals can get busy, but clients who are worried about their pets deserve compassion, professionalism, and proper communication -- especially after spending that much money. Very disappointed with both the service and the overall experience.

My one year old Mini Pin has been with VCC from the beginning and we've always had great service…read morehere. My main vets are Dr. Brownell and Dr. Klem. They're both extremely knowledgeable and have always followed up with me post appointment thru email. The prices here are more than fair, and compared to other clinics in the area, alot more reasonable.

My dog is 17 years old and while I take him to get his teeth cleaned monthly not anesthetic. It…read morereached a point where they said that he's in a lot of pain and he needs to get a couple teeth out given that he has heart issues. I am congestive heart failure, and 17. I was very scared to move forward with the procedure and after asking high and low and everyone in Los Angeles, I chose The Veterinary Care Center. Dr. Braxton, Max, Monica, everyone that I interacted with their really really really cares and they're very very good at their job jobs and I couldn't recommend a better veterinary practice. I am happy that I found The Veterinary Care Center and that they've taken such good care of my little monster. He needed 14 extractions!!!! Scary at any age but 17?! Monster is currently recovering and we are so so so grateful!

The McGrath Veterinary Center is the finest animal care facilities I've found in the Los Angeles…read moreand surrounding areas. The testimonials and 5-Star reviews are what brought me here, but it'sthe tireless dedication, expert skills, love and compassion of each and every staff member that's kept me here. Their level of care, medical attention & affordability are unparalleled. This place was referred to me and I'd love to pay it back by writing this review. I'm grateful beyond measure for all their efforts, and as we all well know... It Takes a Village. I'd like to thank some of the heroes in this one. Thanks to: Rashit, Fritz, Orion, Louisa, Dolores, Lily, Gary, the pharmacy and especially to the amazing and talented Dr. Cha. I hope I'm not forgetting anyone, because everyone there is part of the dream team. My story is also a successful one, so I won't go into great detail. I've only shared here about the quality of my experience. I encourage you to read for yourself, and to build your own with them. I believe that you'll come to the same conclusion that all of us have. I couldn't be happier to have them along on my pet's journey back to health. Thank you We are truly one of your biggest fans. Sophie and family

The best veterinary center within 100 miles. Saw us right away in the 24 hour Emergency clinic…read moreWe won't go any where else with our Harry Pawter

Dr. Qiu and Halyna were amazing and really took care of my pet! My maltese was diagnosed with ITP…read moreand I took her here for treatment and my experience here was great! My dog was well taken care of and she eventually made a full recovery. What I really appreciated the most here was the genuine care Dr.Qiu and Halyna showed for my dog during her treatment. My dog spent 2 nights overnight as well under ACCESS's care and they saw to it that my dog was constantly being monitored for any life threatening developments Don't quite know how the other facets at ACCESS are but my experience has thus far been good!

I want to be clear that this review is specifically about my experience with Dr. Howard, not the…read moreentire clinic. The nurses, technicians, and other veterinarians we interacted with were kind, caring, and professional. They treated both my cat and my family with empathy, and I am grateful for that. Unfortunately, my experience with Dr. Howard was extremely disappointing. I found her to be rude, impatient, and dismissive. Every question felt like an inconvenience, and instead of feeling supported, I felt rushed and judged during an already heartbreaking situation. I understand that veterinarians have demanding jobs and see difficult cases every day. But for pet owners, these are not just cases, they are family members. A little kindness and empathy can make a huge difference when someone is facing the possible loss of a beloved pet. Afterward, we sought a second opinion from another veterinarian. After reviewing my cat's case, that veterinarian raised concerns about some of Dr. Howard's medical decisions and approach to treatment. Hearing that only reinforced the doubts I already had about the care we received. I would not recommend Dr. Howard to pet owners who are looking for a veterinarian who communicates with empathy and patience.

We brought our senior dog here when he was having gastro issues. Dr. kaplan was incredibly thorough…read moreand compassionate. He presented options for treatment but was also very realistic about what would be reasonable given our dog's age. He was also very diligent when following up, called in the evenings when I imagine he could have been wrapping up for the day. We feel as if he truly cares about our dog. We feel so grateful to have found him.

Dr. P. Costa, ER Dr., was excellent.. took her time with us, was caring, compassionate and helped…read moreduring a challenging time. Do your own research and trust your instincts....otherwise, costs could increase.