My cat has digestive issues and we have been a frequent flyer at True Care, we should probably get…read morea punch card so we can get the next visit free :) Most recently, my menace of a cat chewed on an eggplant leaf and we had to go in. When I got there, vet techs were waiting for me. Some of them took her back, and one took my story on what happened, and her symptoms. I had to call Pet Poison Line so they could tell the vets how to treat her-that's fine-and they wanted to do a full workup on her since she is 12. I said that's fine, that's what insurance is for. It was about 11pm when I was sent home to rest while they took care of her. At about two, they called me to tell me that she survived the nightshade poisoning, but they had found a thicker spot in her intestines in the x-ray, and they wanted to do follow-up images in the morning, so I got another estimate for them to keep her til the next day and run another round of x-rays and do an ultrasound. She stayed and I went back to sleep. In the morning, a very kind vet whose name I don't remember called me and went over what is happening and why that spot could be there. She gave me advice on how to proceed after today. She asked what food my cat eats so they could give it to her there too. I was kept in the loop the whole time from when I got there to when I picked her up at 4:30pm. It set me back about $3500. Thank God for pet insurance. But considering all they did and the overnight stay, not terrible. My cat's idiocy may have saved her bacon if we caught something early, but so did True Care's thoroughness.

Extremely disappointed with True Care for Pets. Their customer service has been absolutely…read moreterrible. Calls are rarely returned, communication is almost nonexistent, and getting something as simple as a prescription refill has turned into a nightmare. My dog depends on his medication to eat properly, yet I was told I now need to pay for another doctor's appointment just because the previous veterinarian left over a year ago -- something they never bothered to properly communicate to pet owners. How is that acceptable? To make matters worse, they don't even have appointments available until mid-July. So what exactly are patients supposed to do in the meantime? Wait until their pets are seriously suffering just to be seen and get medication they already rely on? There seems to be a complete lack of urgency, compassion, and accountability. Pet owners trust clinics with the wellbeing of their animals, and this experience has been beyond frustrating and honestly heartbreaking

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

I had a positive experience at VEG. I came in with my cat who was very stressed (hates getting in…read morecarrier/car) but had some kind of urinary issue. They took me in rapidly and the Doctor was very kind and empathetic to my nervous cat. They diagnosed his issue quickly and let me know it wasn't a complete crisis so that helped calm me down. They did a blood and urine draw which went very smoothly given how nervous my cat was, and overall the doctor/nurses walked me through all the steps very honestly and openly with estimates provided at every step which was very appreciated. As a layman I cannot say how much of the tests they did were strictly necessary and what was nice to have, but doctor explained everything very thoroughly so I left feeling like it was pretty reasonable. The only reason I'm giving 4 instead of 5 stars is because although I arrived around 7 when it was pretty empty, by 8-9PM when my cat was getting his draws and test results, the place became a lot busier and the doctor couldn't attend to me as much, so I ended up not being able to leave until around midnight, including at least one period of over an hour where I was just waiting around. But I can't really blame them that much-- I was in a private room because my cat is skittish so I didn't see, but when I left I saw the place was a total zoo with lots of people, so I think they were just overwhelmed. Overall -- very good service. Bill was a bit high, but they gave me options and walked me through every step with estimates for my confirmation. Only downside was longer wait time as the night progressed.

Gemcore cancer to my house to put my 14 1/2 year old dog to sleep, so I can't say it was a great…read moreexperience. It was a terrible experience. But that was not the fault of the provider, just the fault of what I was having to do. The vet was very nice and very patient. She even gave me a late night appointment so I could spend some quality time with my Dog. Writing this review brings up my pain again, but they did such a good job that I want other people to know about them. They were, expensive, but that was partially because it was a late night visit.

I went on Yelp and called several vets. The veterinarian with Gemcore is the only one who answered…read more I'm so sorry I can't even remember her name because everything happened so quickly and it's all such a blur, but she answered my call at almost 10:00 p.m. while she was driving, when no one else answered. The last thing you want when your fur baby is suffering is to reach voicemail after voicemail. Hearing a compassionate human voice on the other end of the phone brought me so much comfort. She came to my home first thing the next morning. I was worried about my younger Golden Retriever jumping on her or interfering with her care, but she was absolutely wonderful with both of my dogs. She encouraged him to stay in the room with us once he was comfortable with her, and I truly believe that helped him understand what was happening. She was incredibly professional, but I'll never forget one small moment. Out of the corner of my eye, while I was saying my final words and paying my last tributes to my girl, I saw her quietly wiping tears from her eyes. As a healthcare provider myself, I know how often we're expected to wear a mask and stay composed. Seeing that genuine emotion didn't make her seem less professional, it reassured me that she truly cared. In those final moments, your mind races. You question whether you're making the right decision. Seeing her emotion gave me peace because I knew she wasn't simply going through the motions. I knew that if she believed my girl wasn't ready, she would have told me. Most of us are fortunate enough to experience this kind of heartbreak only a few times in our lives. She carries families through it over and over again. That takes an incredible amount of compassion. Thank you for your kindness, your empathy, and for helping my sweet Lilo leave this world peacefully and with dignity. Please take care of yourself, too. The first photo is the day Oliver met Lilo as a puppy, their first photo together. The second was taken just before the veterinarian arrived to help Lilo pass. I didn't realize until later that I had unknowingly captured both the beginning and the end of their story together I will miss my Lilo for eternity.

Vet was kind and capable. Wait was not long. They diagnosed and treated pancreatitis in my dog.read more

We were transferred to VCA ASEC after bringing our dog (Winston) to Modern Animal for lethargy and…read moredecreased appetite. I was somewhat apprehensive because they took Winston to be examined without us (I've always been present during vet examinations). This would be the only negative we experienced. We didn't wait too long and were met by Dr. Vu (Emergency and Critical Care). She was kind and capable. She was patient with my many questions, and was warm, and caring. We had to leave our sweet Winston while they did more tests (ultrasound, possible tissue biopsy) and we returned a few hours later. She gave us the devastating news that there were significantly abnormal findings all over his lung, stomach and pelvic bones. It appeared to be cancer. Pricing seemed to be on par with emergency vets in Los Angeles. Ultimately, we decided to take Winston home so he could peacefully go over the rainbow bridge with all of us at his side. Just a few days later, we received a beautiful sympathy card and bouquet.

Everyone there was great. I called in advance saying I'd be there in 20 minutes and they put me on…read morethe schedule. My dog was in extreme pain from a pulled muscle. They took him back as soon as I entered and gave him pain meds and ultrasound of organs to insure no damage. Left with meds to take and dog made full recovery by next day.

I can't say enough good things about Metropolitan Animal Specialty Hospital (MASH)! My cat is an…read moreabsolute handful - I know this, I own it- but the entire staff treats her like she's the sweetest patient they've seen all day! They appreciate her sass. They come out after every visit to tell me how much they love her, even though I know she's giving them attitude the whole time. They're patient with her and make sure she's comfortable no matter what. Special shout out to Dr. Uematsu and Dexter for the amazing care!! They keep me updated every step of the way, so I never feel like I'm in the dark about what's happening with my cat. They explain things in detail, but not SO much where I'm overwhelmed. They've really just been so amazing! One more huge plus: they work directly with Trupanion's insurance software, so I don't even have to file the claim myself. They submit it on their end, and mine was preapproved within five minutes. That kind of efficiency takes so much stress off an already stressful vet visit! It also lessens the deposit needed. Highly recommend MASH to anyone who wants a team that genuinely cares about their pet and makes the whole process easy!

I recently took in my cat, she gave me all she had for 20+yrs and it was time to let her rest! :(…read more The whole staff was amazing with me, never once rushed me or made me feel less. They were extremely busy but never showed me anything but kindness!! Even when picking up her ashes, she staff knew what was in that blue bag and everyone was just so kind!!! I even received a condolence card directly to my home from the full staff!!! I mean who does that??? Who cares for ur pet as much as you do!!! THEM!!! They do and they will during a wellness check or end of life treatment. When i'm ready for my next pet, they will for sure be my primary vet!!! Their hrs are soooo convenient too! Everyone i know i tell them to take their pets to KTown!!! Thank you staff for all you do!!!

Don't bring your dog here -- it's a waste of money. The receptionists are rude, especially the one…read moreI spoke to when I was simply asking for my dog's medical records. She interrupted me rudely and said, "I'm not the one you spoke to," when all I was trying to do was get copies of my dog's records. I spent almost $1,700 here for my dog's pneumonia treatment, and unfortunately it did not help at all. They kept my dog for 5 hours, and after everything, I still had to bring her to a different hospital so she could get proper care. There was also a problem with my dog's prescription. They prescribed a medication that wasn't even available until Monday. I was honestly willing to let that pass because I understand things happen, but the rude attitude from the receptionist was too much. I understand vet hospitals can get busy, but clients who are worried about their pets deserve compassion, professionalism, and proper communication -- especially after spending that much money. Very disappointed with both the service and the overall experience.

My one year old Mini Pin has been with VCC from the beginning and we've always had great service…read morehere. My main vets are Dr. Brownell and Dr. Klem. They're both extremely knowledgeable and have always followed up with me post appointment thru email. The prices here are more than fair, and compared to other clinics in the area, alot more reasonable.

This place has always been sus, especially the front desk. They'll try to charge you for optional…read morethings your pet doesn't need. That's fine, and kind of par for the course at vet offices. Whats not okay is the substandard vet care and the medical staff. I got a prescription for a medication that was under filled. Instead of acknowledging their mistake and filling more medication , they told me it's my issue and that an extra dose will be 25$. This medication was a solution in a squeeze bottle and unlikely to be very expensive for them administer to me. The quality of vets has gone downhill a lot. As soon as I'd find a favorite, they're gone. All that's left are the semi- incompetent ones who you have to remind of basic things that are charted. Like dewormer, flea prevention, etc. The vets may indeed be competent in most situations but have a bad bedside manner.

The McGrath emergency team was super accommodating and quick to help me and my pup out. He had…read moregotten attacked by another dog, and they took care of the situation, efficiently nicely and professionally. Thank you again!

The best veterinary center within 100 miles. Saw us right away in the 24 hour Emergency clinic…read moreWe won't go any where else with our Harry Pawter

We arrived early, so early in fact that the Cardiology Department was not yet open…read more We waited in the car and since their parking lot was open and large it wasn't an issue. It was our first time within the ACCESS network so we did not know that the Cardiology Department was separate from Internal Medicine and the Emergency Department. We didn't know that there were so many varying departments. It didn't set in that this was a specialty clinic not a traditional veterinarian office (even though "specialty animal hospital" is literally in their name...haha). The Cardiology Department was on the second floor in a building shared with other companies. The office was clean and peaceful. The women at the front desk were kind and patient. They answered our questions and were helpful. We were seen quickly in the consultation room and I love that the nurse drew a cute little picture with cat ears and whiskers, and put our cat's name on the white dry erase board that was outside of the consultation room. She listened intently to our concerns as it had already been confirmed that the referring veterinarian had provided our cat's health records. We fully expected to wait a while for the doctor since we were about forty minutes early but about five minutes later Dr. Cole greeted us warmly with a team of onlookers (supporting doctors, maybe interns too not exactly sure). Dr. Cole was patient and explained the process for examining our cat's heart health. He answered our questions and took our fur baby for the testing. Around twenty minutes later he and his team returned with the results. He explained the prescription medicine that would be beneficial for our cat and gave further medical advice for our cat. I really appreciated the transparency and clarity around the results. I felt relieved to have such a warm, competent and friendly doctor handling the care for our fur baby. It wasn't cheap but it was worth it. Grateful to Dr. Steven Cole and ACCESS Pasadena!

My review keeps getting deleted or not displayed and I will continue to post it until it remains in…read moreyour page as a remembrance of your failure. Thursday night 7/23 I had one of the worst experiences of my life at ACCESS Pasadena, specifically with Kathy Martinez-Manzo. My dog Goldie, was found lateral after my friend got home from work. We immediately rushed to the hospital. At 8:58 p.m. I called ahead and explained exactly where I was, how far away I was, and requested that someone be outside with a gurney because this was a critical emergency. By 9:01 p.m. we had arrived, and no one was waiting outside. I ran with my dying dog in my arms from the side entrance to the front door, only to find it locked. I completely understand why the doors are locked at night, but I was screaming, banging on the glass, and begging to be let in. Kathy walked to the door with absolutely no sense of urgency. In fact, the security guard from across the parking lot reached the entrance before she did. After everything that had just happened, I told her that in the future she needed to move with more urgency during a critical emergency and that I didn't want to deal with her anymore. Her response was to tell me she was the only one there while smirking and laughing. That reaction, in the middle of one of the most traumatic moments of my life, was completely unacceptable. I did speak with the overnight manager, but that alone doesn't address what happened. To make matters worse, my family and I were not allowed to see Goldie after she passed until the bill had been paid. That was heartbreaking and left an incredibly bad impression. I can honestly say the standard of care I once knew no longer feels the same. This hospital used to hold a very special place in my heart, and I referred countless people here over the years because I trusted the team. After this experience as a client, I will never recommend ACCESS Pasadena again. While I don't think opening the door sooner would have changed Goldie's outcome. I know is that every second matters during a true emergency, and clients deserve to feel that the staff recognizes that urgency. The lack of compassion and professionalism I experienced from Kathy Martinez-Manzo was unacceptable. Vanessa Alberto, I sincerely hope this situation is taken seriously. The person greeting clients during some of the worst moments of their lives should demonstrate urgency, empathy, and professionalism. Unfortunately, that was not my experience. I am devastated over the loss of Goldie, and this experience made an already unbearable night even more painful.

We have been coming here when it was privately owned and not VCA. It was sold a few years ago and…read moreis now VCA. We continued coming because we would see a doctor that knew our dog well. We made an appointment with her but ended up with a brand new "Doctor" without being told. We arrive early as anyone should to any appointment. Sit in the room, 45 minutes past the waiting time and the doctor comes in for about 10 minutes, didn't even touch our dog. Goes back to do some type of "research" to clarify what she is even talking about, we waited another 25 minutes for that and decided to walk out of the room after she didn't return, pay the visit fee and left. Literally just talked to us about her stories about her thoughts and how she recommends some Amazon nutrition products for our dog who has issues going on. She didn't make us feel like we were being heard when we asked if we can get the same medication and injections she had received in the past that helped her. We drove an hour to get here because we believed in this place, 1 hour waiting, an hour to get home for our dog not to be helped at all. We could've went to 4 other VCA on our way here. This place is not what it used to be. Complete waste of our time. You're better off asking VCA for your records to do a $60 visit with a televet to be prescribed medication you can pick up from Walgreens for your pet.

Dr. P. Costa, ER Dr., was excellent.. took her time with us, was caring, compassionate and helped…read moreduring a challenging time. Do your own research and trust your instincts....otherwise, costs could increase.