Zach and his team installed an 80 gal Bradford White Heat Pump water heater at my house today and I…read morecouldn't be more thrilled with the results. Showers used to have to be speed ran with an undersized tank on a new build, so after talking with Zach he advised on the size and quality of a Bradford White. I'll admit I shopped around before coming back to them, they not only demonstrated the expertise of the install but matched the best quotes and even installed a regulator on the mainline to my house for the same price I was quoted on install alone from others. Heater install area looks clean and it runs like a dream. Wish I had better pics, they don't do it justice. Highly recommend giving them a call if you're in the market for a new water heater upgrade.

Had to replace my water heater after it gave out and I'm so glad I went with this company. I got…read morequotes from several vendors, and they offered the best value by far, no upselling, just honest pricing and quality work. From the very first call, their customer service was outstanding; they were responsive, professional, and genuinely helpful. They clearly know their stuff and I felt confident I was in good hands. Sam handled the installation and he was an absolute magician. Incredibly knowledgeable, efficient, and courteous throughout the process. Everything was done right the first time, with zero hassle. It's rare to find a team that combines technical skill with great service, but they nailed it. Highly recommend - these folks are top-tier.

Had Free Flo come fix my kitchen faucet.Steve was so…read moreprofessional and did a wonderful job, highly recommend!

They came super quickly communicated the plan and we're very friendly with me and my grandmother…read more Highly recommend!!

Crown City Plumbing was great to work with! They helped troubleshoot my problem and solved it…read morequickly. I highly recommend them!

We reached out to Crown City regarding an emergency we had with a pipe burst. They responded to my…read moremessage within an hour. Less than 48hrs of my initial call, they arrived onsite to repair the plumbing at our business. They are incredibly replied and great craftsmanship! So grateful they came recommended because our business was losing $ everyday that we were closed.

I had a backed up bathtub with old corroded pipes that needed draining. James Hamilton was able to…read moreoffer same day service and fixed the issue in less than 15 minutes. What a savior!!

We had our home warranty company call to service a clogged laundry line. They cleared it but caused…read morea backup in the bath tub and kitchen sink. After hours on the phone with the previous plumber and the warranty company, they were not able to send someone out until after the weekend so we decided to look for an external company. After checking out Yelp, I called Western Rooter. They answered on the second ring (yay no voicemail box), and they walked me through the process. We were scheduled immediately to be serviced (weekend emergency). I cannot thank them enough! I was stressed out and really discouraged but Ritchie was prompt, knowledgeable, and professional. He cleared out the clog, cleaned out the black sludge in the tub, and even was kind to my very nosey and friendly 3-year-old who wanted to greet him at the door. Their prices were reasonable, the communication was excellent and SO easy. Western Rooter has a loyal customer in me. I will be happy to recommend them to anyone.

I needed to move my water lines for my kitchen remodel. ADH was quick to respond and finished the…read morejob in just a few hours. They did great work for a great price!

Andy showed up originally. Did what I thought was helpful and thoughtful work. Then his brother Sam…read morestarted arriving solo, after I'd seen him join Andy on projects, obviously learning. No problem but Sam is not Andy. Sam did pretty good work but not careful like Andy. Turns out, Andy is not the Andy that I thought he was. I discovered that even Andy made decisions during a shower upgrade that after a few months turned out to be poor choices and left me dealing with problems that cost me money & time. I liked Andy but I'm looking for a new plumbing business. (Andy: Don't make temporary shortcut decisions that will cause customers problems in a few months - communicate with them!)

I needed a repair or replacement of a 12 year old water heater. They were responsive and open to…read morediscussing various options and pricing. They offered the best prices. Everyone was prompt and courteous. I'm very satisfied with the installation of the new water heater. Thank you!

Old water heater finally gave out, no hot water one morning. Checked the sticker and the thing was…read moreover 12 years old. Where did time go? Called The Water Heater Company at 9am on a Saturday and talked to Mitchell at the office. He told me he was going to send me one of his best guys, Marc W. and by 10am he was already at my door. Marc was great honestly. He pointed out that my old setup was missing a few things that are code now, like the drain pan under the tank and the expansion tank. Took the time to explain what each part actually does instead of just listing stuff. No pressure on anything. They worked with me on the pricing which I really appreciated. The guy knows his stuff. Install was super clean, no leaks or gas smell. Before he left, we checked the faucets and the new system and he walked me through how to flush it once a year to help it last longer. Great experience.

I first wrote a review in 2022 when I lived somewhere else. Fast forward to the present 2026: Our…read morebathroom faucet was leaking and I couldn't find Mike's information so I called a plumber who wanted me to buy the parts and changed up on the price during negotiations. I thanked him for his time. I did a thorough seach and finally found Mike's number. I called explained the situation, sent pictures and a short video of the leak. Mike came out with his helper in what seemed like 30 minutes and removed and replaced the faucet and hoses in 10 minutes!! His price was very reasonable and again the courtesy, professionalism, and knowledge displayed is above and beyond. The response time is epic. Thank you Mike and your helper (Bobby I think) for being an outstanding person!

I just had a new water heater put in by Pasadena Plumbing (fire victim putting home back together)…read moreand was pleased from the first call to the finish. We discussed over the phone with detailed pics of the spot and size etc. once you get over sticker shock of the cost, everything went great. Since I was dealing with insurance I had to get two quotes and picked a highly rated company on Next Door. Both companies were professional and quick on the quote but the prices were over $1,000 different for a smaller unit 40 versus 50 gallon, but same maker etc. Based on response time, follow through and people skills, and price I highly recommend Pasadena Plumbing. Only issue is both companies gave a one line quote. Insurance requires a broken out quote which they complied with quickly.

Ruslan is THE BEST. He arrived on time. Assessed the problem. Explained everything to me and…read moreadvised on the best way to proceed. I will call on him for any future plumbing, drywall or general handyman service. If you're looking for an HONEST and SKILLED handyman - this is your guy.

Ruslan is very professional and respectful. It's great he also has a plumbing license. He installed…read moreand tested three sink faucets and p trap setups. He also gave good advice when it came to installing a new shower valve. Since there was no way to access where the valve was without cutting the tile, the waterproofing would have been compromised. So according to him, it would be best to either redo the shower or we would have to use a bigger plate than the one that came with our shower valve to cover the big hole in the front in order to make space to work on the valve. Even though in the end we didn't touch the shower, it was mainly because of Ruslan's detailed explanation of what the work would entail.

If I could give 100 stars, I would! We needed someone to come out to evaluate whether we had a…read morewater leak. I called around to a few other companies who charged anywhere from $250-$450 for a visit. New Image offered a free evaluation and figured out in less than 2 minutes that we did not have a leak. When I offered to pay the Pierre for his time, he refused. We were so impressed by his work ethic, honesty and professionalism that we are referring him to our friends and family members who are rebuilding their homes after the Eaton Fire and we plan to call New Image for all our future plumbing work. A+++++++++++++++++++++

I wish I could give New Image Plumbing & Rooter 10 stars. I honestly never write reviews, but this…read moreexperience deserved one! We had a sewage emergency at our commercial office building -- the kind of situation no one ever wants to deal with -- and they showed up in less than 2 hours after I made the call. Pierre, the owner, came out personally. He was super friendly, honest, and just easy to work with. As his colleague fixed the sewage drain issue quickly, Pierre explained everything in a I wish I could give New Image Plumbing & Rooter 10 stars. I honestly never write reviews, but this experience deserved one! We had a sewage emergency at our commercial office building -- the kind of situation no one ever wants to deal with -- and they showed up in less than 2 hours after I made the call. Pierre, the owner, came out personally. He was super friendly, honest, and just easy to work with. As his colleague fixed the sewage drain issue quickly, Pierre explained everything in a way that made sense and gave me clear, upfront pricing before each step. The job required snaking both the main sewage line outside and the bathroom drain pipe. But the part that really blew me away? It was late on a Friday, and after the repair was finished, I couldn't find a janitor to help clean up the mess. To my surprise, Pierre stepped in, stayed extra time, and helped me mop and clean both bathrooms and the main lobby. No attitude, no rush -- just genuinely wanting to help. What could've been a horrible day ended up feeling manageable because of how above-and-beyond he went. If you need a team who's reliable, fast, and actually cares, I highly recommend New Image Plumbing & Rooter. Thanks, Pierre and team! We will definitely hire you again next time. Saving your number as our go-to plumber!

It turns out that all these 5 star reviews were right!…read more Our Bradford White water heater was leaking despite being less than 2 years old. Doug was able to come and take a look the day we reached out to him. He explained what was wrong (the tank had failed) and how he could tell. He reassured us that it was not an emergency, but it had to be replaced. The next day he took care of the warranty replacement through the wholesaler, and installed the new heater for a very competitive price. Doug is courteous, professional, and just a very smart and pleasant person. He is definitely our plumber from now on!

Wish I could give him 10 stars. I called because I was interested in installing a thermal expansion…read moretank on our water heater. He was straightforward and honest in saying that we really didn't need it. I'll admit I'm a bit of a worrier so I asked him for a quote anyway. He gave a reasonable quote, came by the next day, brought everything, installed it, had a nice conversation. 10/10. Besides the installation itself, it's about honesty. He's an expert, he's honest, real great guy. I've already put him on my short list to contact the next time we have an issue.