I had an amazing service technician come to my house and repairman my Maytag stove. He was exceptionally polite, helpful, on time got right to the problem. All in one day. Very very satisfied customer. Thank you Mitchell in Augusta Georgia. read more

Don't really understand the low rating of this company??? From start to finish they had my refrigerator fixed within a week. They answered every call,called me back with updates. They went above and beyond to help me!! Via gives excellent service!! read more

My experience so far has been horrible with this company. I have Cinch warranty and they use this company to complete submitted claims on appliances but since I submitted a warranty claim, Feb 24 and it's April 1 going on my 3rd week without my oven. 1st visit 2/27: service worker came by, checked out the temperature of the oven as the issue was that it wasn't heating up pass 100 degrees said a part was needed and that he will return soonest. 2nd visit 3/9: a different service worker came by, replaced the part that was ordered from the first service appointment. Oven temperature was back working and so I thought was good to go. 3/17: I come home to my entire house smelling like gas, called my gas company and fire department and they noticed that during the repair on 3/9 that the service worker pulled my oven out too far from the wall, enlarged the hole in my wall and caused a gas leak in my home. Was advised to not use my oven until it is repaired. (I attached the photo) 3/23: a 3rd service provider came by, confirmed the gas leak was caused by the service worker on 3/9 and that he will further assistance to get this taking care of. 3/27: appoint was missed, I've took off work 3 times for this matter so far didn't have the hours so I went to work and requested the service worker to call my desk when he's on the way so that I can meet him there. What delays the issue is that you can not contact the service worker directly so I was unable to provide estimate time of arrival, etc. to him directly which caused him to move on to the next claim. Today 4/1: I took off work for the window 12-3pm I am writing this review at 2:25 with no updates or status on if the service worker is coming back today. If I can provide zero stars I would. I also have to keep working with this company as THEY caused further damages to my wall/oven which still leaves me without an oven until I guess I reschedule again? read more

Via Appliance Repair - Gas leak caused by service worker at via appliances for pulling my wall oven out too far enlarging the hole in my wall - Appliances & Repair Near Me - Crofton, Maryland

Tried to get our oven repaired and it is just too long of a story to get into. Long story short, terrible communication and customer service, management/supervisor conversations were very unprofessional and unhelpful, parts were never ordered or shipped even though our credit card was charged. Even after complaints, they still will not refund credit card. Terrible and dishonest company. read more

Once again, Via has come to the rescue and saved me from having to purchase a new appliance. Although the appliances (JennAir) came with the home 6 years ago, they have started to fail. Lucky, Via sent out one of its expert technicians (John P who has come out before for other appliances) quickly diagnosed the problem with my refrigerator, made the repair, and had our appliance back and operational. I could not be more pleased (and with the cost of the repair too!). I've been fortunate to use Via to handle repair work in many other of my homes in which I have owned. Super responsive, talented technicians, and a great value for the service. I won't call anyone else for my appliance needs. ..I trust them! read more

I've had good experiences with VIA to date. Similar to others in the thread, I had and have been assigned VIA to repair my KitchenAid appliances (fridge and range). Sadly, appliances are not made well these days. All repair persons have been prompt and friendly, easy to communicate with. They have quickly diagnosed my issues and ordered replacement parts. I've been assigned follow-up service fairly quickly (typically within a week). The repairs have been efficient. My only comment and reason for a non-5 Star review is one time, for a "known issue" with the fridge, the repair technician ordered the incorrect part - effectively causing a 3 week delay in repairing my freezer door seal. Service is good, Communication is good. People are friendly. Workmanship is very good. read more

My experience with this company has not been good, we called as our ice maker stopped working we had to pay the $139 fee to come out and see what was going on, they were out for 10 min-If that, to tell us we needed to replace the entire ice maker, We agreed and paid for a new ice maker and another $139 for them to come out and install. The ice maker has stopped working 36 days after install and I called to get someone back out and they let me know the warranty is only for 30 days. I have asked to speak with someone higher up to waive the $139 fee for a faulty part that was installed. I am waiting for the call back and will see how they handle from there. When the technician came out to install the new ice maker, he left water all over my floor and counter and the large box with the old ice maker on my counter for me to dispose of. I would think for customer satisfaction they would take better care of the home they are in, and take the old parts with them to dispose of when completed. BE AWARE OF THIS COMPANY and the warranty they "offer" read more

Absolutely terrible company - was recommended by Whirlpool to use these folks for a broken ice maker. Paid $140 service charge plus another $300 to pay for a 70 dollar ice tray. Was told they had a 6 month warranty to replace. After 3 months the ice maker died again. Called and was told it's still another $140 for the "service call" even though the problem was clearly the same part. Even if the ice maker was the problem, they won't get rid of the fee. I've never in my life serviced a fridge but i found an aftermarket made ice maker and replaced it in 30 minutes with basic tools and a few YouTube videos. This company doesn't stand behind their product and service is nothing but a money grab. Not to mention they ask for a TIP on their service call. What a joke.. they want more money for just doing the absolutely minimum. Save your hard earned money and pick another company or attempt the fix yourself. read more

Description of complaint: I have a Whirlpool refrigerator that is under factory warranty over the past 2 years. There have been constants problems with the refrigerator, mainly it freezes my food and fluctuates temperature by 10 degrees down the 30 degrees F when the setting of temperature is on the warmest setting. The Via Appliance technicians came out many times over the past year and never could fix it. They replace the diffuser and temp sensors 3 times and the main control board as well. The problems still happens and freezes my food. They last time a technician came out, Ricardo S, he is the main problem. because he came out the first time he came out and ordered a part that had nothing to do with the problem then another technician had to come out next time to order the right part. That was a different issue in the refrigerator. The freezing of the food and changing temp sensor issues is still happening and Ricardo came out today and literally lied to me when he said he was on the phone with the Whirlpool tech, Daniel, they opened a case to get me a new refrigerator and to call the number, then when I called the Whirlpool number they said the case was open to say all is fine with my refrigerator. He lied right to my face and I've been leaving so many messages with Via Appliance to talk with a manager and they call me back with some low level dispatch person and doesn't do anything about it. Ricardo has wasted my time and made things worse, not to mention, my refrigerator after a year or more is still not fixed. I've asked them to recommend I get a new refrigerator but then they tell me Whirlpool has to make that decision and when I call Whirlpool, they say the Via Appliance tech makes that decision. This is a literal nightmare of a year of issues and so many tech visits of getting nowhere. I'm an so upset a manager isn't calling me and trying to resolve this issue. Technician, Ricardo is the most incompetent worker I've ever met and he is literally intentionally deceitful. read more

These people are theives. They cashed my check and never did the repair. I have been chasing them for a month for a refund and have not recieved it. I have spoken to over 25 people at VIA. They continue to say that a check was issued but nothing has come, just lip service. When you call them you can't get a live person, leave your number and they will call you back. Its all bullshit. I will be filing with the BBB and also taking them to small claims court in SC for pain and suffering. They are thieves!!! read more

The technician stated the control panel wasn't working; however, on the ticket he said everything is working fine. Sigh. Today the control panel is flashing and the refrigerator is at 52 degrees! All food is now spoiled. When you call Via Appliances at 410-451-4104 it's either an AI system that answers or someone is offshore in some far flung country reading from a script. They said the earliest they could return would be in two weeks! The refrigerator is a $12,000 plus unit with an upper compressor. I cannot understand why the technician put one thing in his notes and said something quite different. Maybe they are being rewarded by home warranty companies to write reports that say everything is fine when clearly it is not. read more

Appointment for 8-12, under 24 hours prior with no warning or apology you change the time. And then rudest customer service agents especially robin s. People have jobs they have to plan time away from work in advance. read more

Mason from Via Appliance went above and beyond repairing our Whirlpool Refrigerator. He fixed the issue with the drawers then went on to adjusting the feet to level the unit. Much appreciated. read more

If I could give negative stars I would! Very unorganized office staff and the techs are completely incompetent. We have no choice but to use them because we purchased a home with appliances and this is the company who services them but I can't wait to be rid of them forever!! read more

Happy to report that my experience was great! The tech arrived as scheduled and did the fix. Can't ask for more

I had my appliance repair company diagnose an issue and they let me know that it should be covered under Manufacturer warranty. I contacted manufacturer and they schedule an appointment for Via to come service my fridge. When arriving I told the tech the issue and he told me that my diagnosis was wrong and ordered the "right" parts to fix the fridge. Well 2 weeks and $450 later they come to install the parts. Allow 24 hours for fridge to cool properly and nope, call and they come back out to then tell me that its the sealed compressor system and the labor would be $750 and no guarantee it would solve the issue. So out a month a $450 to be back to where I was the day I called kitchen aid. Parts were covered under warranty, so that would be all labor. I called my normal company and they said 2 hours max to make the repair. SCAMMMERS. read more

Tech Dalton was here 6/25/26 , supposedly ordered compressor for my 4 year old whirlpool refrigerator that was under warranty. As of today 6/30/26 was told part (compressor) never was ordered per Lola, I have spoken to dumb, dumber and dumbest. Today 7/1/26 was told part ordered but the company they deal with doesn't have the part. I'm told they don't know when it will be available. I have called Via Appliance 3 times and I'm getting nowhere. Last person I spoke with had cockatoos squawking in the back round. I then called Whirlpool and explained my situation and she had no idea what to do and said thank you for calling whirlpool and hung up. I am insulin dependent and I am using a cooler for my diabetes medication. I just really can't believe this is America. I'm just putting it out there to STAY AWAY FROM VIA APPLIANC REPAIR, South Carolina !!!! read more

After 3 weeks of setting appointments that their repairman never shows up. Whirlpool contracted Via to repair our freezer under warranty. Their repairman never came. Set 2 appointments and he never came and no call. Customer Service matches him. read more

Terrible Service and No Accountability from KitchenAid & Via Appliance Repair I don't normally take the time to do this, but I have been beyond frustrated with this experience and feel the need to make it known. I purchased KitchenAid's Fixed Price Repair service for my oven on June 23, 2025 for $350. The service was supposed to include a certified technician, full repair, and 90 days of protection. What I got was an ongoing nightmare of misdiagnosis, delays, and zero accountability. KitchenAid assigned the repair to Via Appliance Repair, their authorized vendor. The first technician misdiagnosed the issue and ordered incorrect parts. A second technician arrived weeks later, told us the first tech was an "idiot" who "does this all the time," and ordered different parts. It took nearly a month just to get to that point. They finally attempted a fix on August 4, but the exact same problem came back the very next day. Despite multiple visits and over 6 weeks without a working oven, KitchenAid refuses to offer anything more than a partial refund--and insists we keep working with Via, who has proven unreliable and unprofessional. To make matters worse: KitchenAid claims they have no control over how their "authorized" vendors operate. Via Appliance offers no management escalation, no precise scheduling, and refuses refunds. KitchenAid says I've "gone as far up the chain as possible," with no resolution. We've spent countless hours on calls, and still have a broken oven. This warranty service is a waste of money. KitchenAid does not stand by its service promises, and their vendors are not held accountable. Poor diagnosis, long delays, multiple visits Appliance still broken after 6+ weeks No resolution, no escalation, and no one takes responsibility Avoid KitchenAid's Fixed Price Repair program at all costs. If your appliance needs service, you're better off hiring a reputable local technician directly. This experience has been beyond frustrating--and unacceptable for a major brand. read more

I moved into a newly built home in August 2024. My Whirlpool appliances were installed by the builder in April 2024. So in July 2025 when the compressor on my $2500 refrigerator quit, technically, I was outside of the one year warranty for no service fee. Even with a letter from the builder stating that I had not been in the house for a full year, they would not wave the service fee of $139. I called several times to have this reviewed and provided them with a copy of the letter from the builder, to no avail. I was without a refrigerator for a month before the part became available and it could be installed. If I have to have anything further done on my brand new appliances, I will try not to use Via Services again. The only good part of the experience was the service technician who was very helpful. read more

Terrible just needed knobs. He insisted on coming back to get paid again from Whirpool. Came 2weeks ago ordered knobs stuck a tag on the door it blew off I called office he can't redeliver the knobs for another week. No appt. Time just allday slot. read more

We had a great experence! Our washer was having issues. Our technician Israel was professional, through & flexible! Would definitely use again!! read more

I signed up for monthly coverage thru Domestic and General insurance warranty expoebded coverage. By doing this they brought me to Via Appliance as the repair and pArts provider for my 3 year old Maytag washer and 5 year old Amana dryer. I could not be more pleased with all of the service technicians. All excellent and utterly professional. Fred mozt recently handles replacement of an internal hot wAter valve and new hot And cold stainless steel lines. A+++ for his work, explanation of that work and provided great guidance for care if he washer moving forward. Previously I have had the benefit of the outstanding work performed by Taylor on both machines. A+++ for Taylor and for Mike who came after Taylor to do one additional repair on the washer. Via has a superior call center and easy to respond to thru heir text messages and emails in addition to their pro call center staff. Via is an extremely well run business. Indespnsible company, service techs and support staff.. read more

Shane can't read house numbers I requested service on my fridge that clunked out on the 6/30/2025. I requested service the following day and it was scheduled for Thursday 7/3/2025. I was assigned the technician Shane who was scheduled to meet me on 7/3 between 11 am and 2 pm. i changed my work schedule to make sure that I was there for this appointment. Via Appliance texted me that he was on his way, however about an hour after 11 am, nobody showed up to my house or called me to let me know if they arrived so I called Via Appliance to get a status update. It turns out that Shane went to my next door neighbors house and because he was greeted by a teenage boy who's mom wasn't home, he cancelled my appointment and left the area. I requested to speak to a supervisor and I was promised on 4 different occasions that one would call me back to see what could be done before the long holiday break since I did not miss my appointment. Via appliance said that because he left the area, he's unable to come back and provide the service i requested. So I'll be stuck this entire holiday weekend without a working fridge and all my food has spoiled. Unsatisfactory customer service, failed technical service. Extremely unhappy over here. read more

We'd just moved into a new (to us) home that had a nine-year-old KitchenAid range. We noticed right away that the downdraft fan made a LOT of noise. But when the range threw an error indicating a short, we stopped using it and contacted KitchenAid. They referred us to Via Appliance Repair. A tech came out within a couple of days and assured us that the error message wasn't accurate and the unit was safe to use. However, we decided to get both issues addressed. It took about a week for the parts to arrive, and then a couple of days to schedule the repair. But when our tech, Brian, arrived, he discovered a scratch on the new front panel. He said he didn't want to install a damaged part and would order a new one. After about a week, we received a call to schedule service. Brian returned a few days later, installed the needed parts, and verified that the range worked flawlessly. Throughout the process, Via Appliance kept us informed of when to expect our technician. The technicians were consistently on time, professionial, and respectful of our home. The cost of the parts and service was provided clearly up front, and was reasonable. I'd hire Via Appliance Repair again without reservation. read more

Via Appliance is a travesty of a repair service. All of the negative reviews, below, make perfect sense once you deal with them. They are an "authorized" repair service for Kitchen Aid and Whirlpool appliances. Kitchen Aid used to be a quality American manufacturer. No more. This specific repair was for a Kitchen Aid dishwasher purchased in August of 2024. It replaced a fine Kitchen Aid model that lasted 12 years - a perfectly reasonable life span. In June of 2025 the soap dispenser door on the new one stopped opening during the wash cycle, meaning a half-dissolved pod always remained in the compartment. Still under warranty, Kitchen Aid designated Via Appliance Repair to come and fix it. This they did. On November 24, 2025, the control panel stopped working. Now outside-of-warranty, I still called Via to fix it. A HUGE mistake! So, first, I had to pay $360 UP FRONT for a one-time repair. Ten days later their technician arrived. BUT NOT TO FIX IT! He just "diagnosed" the problem, which was obvious. The next step was he had to get the repair "approved!!!" He said "It takes about a week." Today it has been 12 days. I have heard nothing. We have been without a functioning dishwasher for three weeks - and counting. First, Thanksgiving, and now certainly Christmas. Don't use VIA Appliance Repair and don't buy Kitchen Aid products! read more

If yelp allowed negative ratings, I would do it. Complete and total waste of time trying to fix an ice-maker. look elsewhere if you want someone to fix your machine. read more

WORST COMPANY EVER!!!!!!! DO NOT USE!!!!! NOT 1-star worthy!!!! Been waiting for washing machine to be fixed since last week of December. First idiot that came couldn't even diagnose the problem correctly UNTIL and AFTER I repeatedly asked that we run a NORMAL load of clothes. He "didn't have time for me to wash my clothes." But THEN and ONLY THEN did he see where it was leaking as he moved machine back in place. Second IDIOT replaced multiple parts and machine LEAKS WORSE AND MORE THAN BEFORE!!!!! ALSO, rung off the turn off valve to hot water line to washer, left it fast-dripping. Had to call MY PLUMBER to come fix it at MY EXPENSE. Appointment for today (Jan 28) was confirmed but only to be CANCLED AT THE LAST MINUTE but Third Idiot!!! Now rescheduled for Feb 12. Totally UNACCEPTABLE!! AVOID THESE IDIOTS AT ALL COSTS!!!!!!!! read more

We had VIA Appliance come out about a year ago because our freezer wasn't working properly. They charged us over $1,000 for labor to repair it, and for a while it seemed fine. Unfortunately, the same exact problem came back a year later. When we called VIA again, we paid the service fee to diagnosis. The technician said a few parts needed to be replaced, which cost us another $380+. After that repair, not only was the freezer still not working, but the refrigerator section stopped cooling as well -- something that had been working perfectly fine before their visit. When another technician returned, we were told that we now needed another repair for $1,550 -- to replace the same parts as parts from last year. At that point, it became clear that the issue had not been properly diagnosed either time, and that the previous repairs did not address the root cause. We were left with a refrigerator that's in worse shape than before, hundreds of dollars lost, and no warranty or accountability for their work. Based on this experience, I can't recommend VIA Appliance. read more

These people have been out to fix my washer 6 times. They have at least 10-12 videos of it "working appropriately." The technician today, Cody, said it sounds like a train. The technician questioned the safety of the washer when I stated I did. 7 minute cycle of this noise that THEY recreated and left before the noise occurred. Two employees heard the noise because I immediately called them. They reported to Whirlpool that the worker is working appropriately KNOWING this noise is being made. Now Whirlpool closed the resolution request. Now no new washer for me! Thanks, VIA. You made sure you were paid for 6 service calls. Meantime, I can't use the washer because I don't know if it will make the noise or not that disturbs neighbors (apartment). Don't trust Whirlpool and don't trust these clowns. I guess I have to give them one star, can't give them none on this app. It is not off balance. I have 7 minutes of this noise straight when they recreated the noise and left. They've been coming since September, and one time even stating that it was the floorboards, which even Whirlpool denied and said no way. That was Justin the technician. They tried to also say it was the Downy ball, which is recommended by the manufacturer. There is no change inside either. EDIT-I see why when I threatened to review them in Yelp, they didn't care. Better Business Bureau is next, then the Attorney General. read more

customer service is sub par and they don't allow you to escalate, speak to a manager, or call back! The operators don't understand the business aspect and won't transfer the call. They sent 2 techs and we got 2 different diagnosis. read more

I will never use VIA Appliance Repair again. Their customer service is god awful. The technician's are great, but the way the company conducts business is deplorable. I had a tech come out and diagnose the problem with my oven on a Friday. I then received a text asking me to pay everything up front, parts, labor, shipping, etc. Which I did on Monday morning. 10 days later, I had heard nothing from VIA, not an email, a text, a call, nothing. I called them. They then said "you never paid" which was patently false because I had the receipt and confirmation. Turns out they did NOTHING. They didn't order the parts that were needed, schedule service, nothing because they allegedly didn't see the payment come through. It took me calling to even have someone investigate the payment and see it did clear and THEN they ordered the part. To make matters worse, they ordered 1 part, said they needed 2. Another week gone. Technician came and there was no need for 2 parts. This entire oven repair was told to me would take a week, it took over a month because of VIA APPLIANCE SERVICE. They offered no remedy, no discount, no even rush on the parts. Their customer service is abhorrent. This company doesn't deserve to be in business. read more

service was requested and appointment was given for 9 July. they didn't show up. am an elderly person without fridge from 3-4 days and now 4 more days July 13 is next one. very poor service. read more

Reliability. Give a good # that u can be reached on. Extended warranty not worth the money because u know the appliance is going to break. 3000 dollar appliance piece of junk. Repairman attitude horrible. "". Please do not send him back for the repair. The repairman was abusive. Please give him another job. Also appt. Time from 12-3 and he didn't show up until 3:30. Never will buy a kitchen aid again. Now we have to wait another 2 weeks for the repair, customer service is questionable. Paid nearly 1000 for warranty on 2 appliances, why can't it be fixed asap? What a joke read more

I am extremely disappointed with Via's service and their complete lack of accountability in handling the repair of my KitchenAid fridge. My home warranty company assigned Via to assess and fix my fridge, which had stopped cooling. Initially, the process seemed smooth--Sammy, the technician, diagnosed an issue with the control panel and also noted that the seals were worn though these were no causing the cooling failure, both of which were covered under my warranty. When he returned to replace the panel and install the new seals, he removed one of the old seals only to realize he had ordered the wrong replacement. Instead of reinstalling the old seal, he left it off entirely and said he would reorder the correct part. I do not even know if the new panel was functioning as the fridge could not be used without a seal. He was scheduled to return on December 13th but canceled due to an emergency, leaving me with a non-functional fridge. The next available date was December 26th, but by then, I had to travel overseas for a couple of months to care for my unwell mother. I informed Via about my situation, and they acknowledged it. Upon my return, I contacted Via to reschedule the repair, only to be told that since more than 30 days had passed, I needed to go back to my home warranty company. I explained that the delay was due to Via's mistake in ordering the wrong part and their last-minute cancellation, but they refused to take responsibility. Now, my home warranty company is denying coverage because the fridge is missing a part--the seal that Via's technician removed and never replaced. Despite numerous calls requesting assistance, Via has offered no resolution. I am now stuck with a non-functional fridge and am being told I need to pay $550 out of pocket to fix an issue that was entirely caused by their errors. For a "family-owned" company that claims to care about its customers, Via has shown nothing but disregard for my situation. I am beyond frustrated, disappointed, and frankly, furious. I cannot believe that no-one from your company has reached out to me to address my issues - extremely poor customer service. Tom - its says you are the owner and you pride yourself in your family business in which case you should take some responsibility for the negative reviews - mine is not the one. read more

Ken did a great Job . While working he explained what he was doing .He answered all questions and he did the job on my Dishwasher very quickly and check everything before leaving .Very nice and knowledgeable guy . read more

https://maps.app.goo.gl/eYhswoe74scfE4Y17 Cannot say enough about this repair! Timely and exactly what was expected to happen read more

This company is very poor and the customer service is awful. First, it took them nearly two weeks to schedule an appointment to install my compressor for a kitchen aid refrigerator I purchased six months earlier. Then, following a snow event we had the evening before that barely produced an inch of snow, the technician calls at 7;45 am stating he in on his way and upon arrival refused to come to the house because he claims he could not access the house be cause he didn't have a "clear path" because I didn't shovel he dust of snow from my driveway. I called the company back and no one. Old provide any immediate assistance. read more

Service Tech Dequan did not fix my washer on yesterday 8/21/2025. I do not recommend their services. Hire very incompetent people.

they use a lot of automated reminders (which I like) so you know exactly when someone will arrive. Our person Robert was super helpful, explained the process and fixed our appliance being very careful to work around our old kitchen. I recommend this company. read more