Worth calling(!)…read more What can I say, the refrigerator kinda went out. It was 'working' but not quite working--you know... I already had a refrigerator replacement scheduled but reconsidered because a) this baby's been reliable since 1999(!), and b) today's appliances are made to last only half as long. At best. Rapid Fix was among the first who reached out. We scheduled a visit, a guy showed up and figured out what parts to order. Paid for the parts upfront, once they arrived another appointment was scheduled the following Monday. They were swamped on Monday but the tech lived close by, so they showed up in the afternoon anyway and had it all fixed up. The total cost (parts + labor) was around $550, which was much better than getting a new refrigerator. I'm happy with that, especially since I don't believe that newer is always 'better'. Thanks!

They are inexperienced and unqualified in the plumbing field. They are not licensed, bonded or…read moreinsured.

Steps diagnosed my range's issue (neither the stove nor oven would turn on), ordered a part for me,…read morethen came back months later to install. They got the stovetop to work, but the oven was still dead. Tech said he needed to order another part. As time passed, he said the item was on back-order (for brand new range)... After while, the tech (collins) was no longer at Steps. Owner -Deo - said he believed the appliance was fixed, no further info. I said - What about my oven??? He said call Unique. Unique said Steps reported the range to be working. No FOLLOW-THROUGH, TOTALLY INCOMPETENT and UNCARING.

I was given a list of service repair companies that could service my beverage refrigerator. The…read morefirst place I called, even though 8 miles away, said they didn't provide service in Virginia. So, I called Steps, virtually the same 8 miles away, kindly set up my appointment for the very next day. Then Collin came to the house, and he was amazing. Kind, thorough, and was super gentle when he broke the news that I needed a new fridge. From the first call to the service it was nothing but a wonderful experience. I highly recommend Steps.

Efficient and friendly. Cleaned and restored freezer to normal. Helped locate a broken partread more

Company responded immediately, scheduled appointment, arrived on time, diagnosed problem, preferredread more

I called with an LG Fridge that wasn't keeping temp. They took the time to listen to me explain the…read moreissues and the "YouTube" troubleshooting I had already performed myself. After a bit more over the phone troubleshooting, we both decided that we had identified the issue and that its repair was too expensive to perform. They did not push to come test and collect their $100 like others do. They talked me through my decision for free and saved me $! These guys will be my FIRST CALL in the future! Thank You Mid MD Appliance Repair!

A year ago Mid MD Appliance Repair fixed our oven's computer panel. They also replaced the oven…read moredoor's hinges. The door had a small crack which had overheated the panel (a known issue with Whirlpool ranges). In less than a year, the new hinges were broken again, this time leaving a much larger 1" gap. I called them thinking the hinges must be defective. The previous hinges had lasted over 11 years with only minor damage. Though it was past warranty I thought they would stand behind their work, at least offer a discount or perform some simple fix if possible. They asked if I had ever put any heavy weight on the door, like resting a pot on it, which I never had. To demonstrate the only abuse the door might receive, I opened the door and let go when it was half open. The door fell open with a clang. This seemed the excuse they were looking for and I was accused of improperly opening the door, implying you have to gently hold the door with two hands until it is fully open. They charged me $100 for the visit, gave me an estimate to replace the hinges, and left. This didn't sit right with me. I hadn't done anything differently than I have in the last 60 years of opening oven doors. Why did these new hinges last less than a year? Before I wrote this review I called them to discuss my concerns. They then yelled at me, repeating that they had seen what happened and that it was my negligence that made the hinges break. Finally, they said they didn't need to listen to me and hung up. Later, doing my own research, I found out that oven doors come with springs that prevent them from clanging open. If you open them halfway and let go, the door stays half open or gently falls open under its own weight. Possibly the spring was installed improperly when the hinges were replaced, or it had broken since the repair. If they had bothered to listen to me or ask a few questions, maybe they could have figured out what I did on my own. Instead they treated me with rudeness and ignored my concerns.

A second appointment today. Repairman was experienced and quickly identified the problem. Very…read morehappy with his service. The only problem i continue to experience is trying to have any interaction with a person while trying to schedule or reschedule service. It's very frustrating.

I was pleased with my last repair, service very good and prompt…read more I have been trying to schedule repair of my range oven and unfortunately, the automated system sent me messages that they need to reschedule. Today was the 4th time, and I am not sure this is going to get scheduled anytime soon. I hope that is not the case, because Previous service was excellent.

Same-day service. Quickly found the problem with my…read moredishwasher, not starting and reset the dishwasher panel. Works beautifully now. Very honest and reliable. Highly recommend

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.

Gilbert was great! He took the time to walk me through the issue with my fridge to even see if it…read morewas worth his time coming out. He then came on out, and because he was able to narrow down the problem over the phone, he had the proper part with him (an inverter) and replaced it. He even texted back the next to to make sure it was still working properly. And the price was reasonable as well. Crest was definitely the right choice!

Wonderful service from Mr. Rubin! Highly recommend this company! Our dryer was not working and he…read morewas able to give us same day service. And, yes, he is vaccinated!

Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.