***UPDATE AFTER OWNER RESPONSE***
This is normally not…read moresomething I would do; however, after the owner decided to attack me personally and tell a boldfaced lie, this response had to be forthcoming. First, he states that he politely tried to decline my business and claims I insinuated that I would leave a bad review if I didn't get my paint upgraded for free--which again is simply a lie! I have the emails and texts from the initial estimate visit with the original quote of $1,700 that followed shortly thereafter and then the corrected one of $1,600 as well, and all the requests for me to approve the job. I never tried to weaponize anything, and the owner knows it; I just asked that you honor what your representative stated about the premium paint. Stating "people like me" was all I needed to hear and was what I suspected this ultimately was about. Which one are you: a racist, a homophobe, or both? But for sure, you are a young, petulant, and weak little boy who lacks professionalism and business ethics. DON'T ATTACK PEOPLE LIKE THIS WHEN YOU KNOW YOU'RE IN THE WRONG ... DO BETTER NEXT TIME AND BE HONEST AS WELL!!
***PLEASE READ *** DECIDED TO SHARE AFTER OWNER DECIDED TO USE PROFANITY TOWARD ME WHEN IT WAS COMPLETELY UNWARRANTED***
Extremely disappointing and unprofessional experience with PB Painting and the owner, Cameron.
During the initial estimate, a representative quoted $1,700, but we explicitly agreed beforehand on a price of $1,600 with premium paint included. When the official quote arrived, the price was incorrectly listed at $1,700; after I pointed this out, they corrected it to the agreed $1,600.
However, while dealing with a relentless automated texts and emails asking to approve the quote, I took a closer look at the fine print. I discovered they had specified Sherwin-Williams SuperPaint--which I verified directly with Sherwin-Williams is not their premium tier. It became clear they didn't expect me to check the actual product specs.
When I called the owner, Cameron, to address this discrepancy, he casually claimed the job would actually cost more if I wanted the actual premium paint we had already settled on. When I calmly pointed out how unfair and seemingly misleading that was, Cameron abruptly cancelled the job, claiming he didn't want the "stress."
When expressed the unexpected blatant unprofessionalism, Cameron escalated to profanity and told me, "F you." When I informed him that I would be sharing my honest experience in a public review, he threatened to sue me.
I never raised my voice or swore; I simply expected them to honor their word and basic business ethics.
Furthermore; Imagine advertising your business at @homedepot and then using Sherwin Williams Paint.
This was actual shocking experience; but do as you wish.