I have been going to Kim's for over 35 years. Usually taking at least 3 suits about 3 times a year…read more I always have the vents closed on my suit jacket. Since the new owners took over they have since of understanding english or attention to detail. The former owner's always knew what to do. These new people have no clue and may not be around very long in this community.

I came to pick up my dress and I noticed the straps were missing. When I asked where the straps…read morewere, all three workers made me seem crazy as if I never brought straps in. I showed them pictures, purchase history, etc, and the workers continued to manipulate me to believe I never brought them in by saying, "We do not have those and you never brought them in." I get a call from them a day later saying, "We have your straps actually, they were in the trash." I was not discounted for any of this. In fact, the price was incredibly lofty in my opinion. I never leave reviews, but my experience was bad enough for me to never return, and I hope this review leads you to consider other options than this business. Extremely unprofessional.

TL; DR: Great experience, thrifted size 12 dress tailored down to size 6/8 for $43, final total!…read more I dropped off my dress 5/20 and picked up 6/18, I was in no rush. The changing rooms have nice mirrors, but the curtains don't close particularly well. This doesn't bother me, I am not particularly shy. I bought the dress on sale for $15, it is a mini dress made of a cotton blend (maybe?) and a lining. It was all tailored perfectly for me for $43! That's a great deal in my book! Suki and her dog, who remains securely behind a little pet gate, were lovely and very polite. Upon picking up, I asked if I could take the hanger my dress was on, and lamented how I need to purchase more hangers for my closet. She then produced a whole pile of hangers and invited me to take them! I was going to decline, fearing they would be wire hangers, but they were all very sturdy plastic! I am so grateful for her generosity!

If I could give a 0 I would .. I brought in Chef pants with the string and that I tried to do and…read moreshe returned them to me charging me $30 for the same thing that I gave her. She didn't even fix the pants until I came back one week later to pick them up and then she tried to hurry up and do something in my face and charge me $30 for nothing I recommend do not go to her

such an amazing experience working with Jenny!! My dress was the perfect fit on my wedding day and…read morethe bustle was secure and blended perfectly with my dress. She also created a video of how to secure the bustle so my planner could help me with it on the big day. I would trust her with my life!

She basically ruined my wedding dress. Made it too short. Had a thread pulled that was not there…read morebefore we dropped it off. Maybe it was her big dogs at home. Edit*: I'm writing my review now because you didn't have a yelp page back then. 5 years later or 15 years later, one has a right to share their experience with your services

Fast, affordable, high quality work! Just had pants hemmed, but will be back next time I need any…read moresort of quick alteration

I went there to get a pair of jeans tailored. The fitting went fine but she didn't offer for me to…read moretry them on or offer any alterations if they didn't fit right. For the price I paid, I expected that and it's standard where I come from. The jeans were also 2" off from measuring them with another tailor.

People usually come here to complain about their service received. This is not the case here. Its…read morehard to find a good cleaners in Northwest Nashville, and I think I've found one. They also altered my jeans. No complaints.

Terrible! Do not take nice clothes here it's an amateur operation. They ruined a pair of my dress…read morepants. I had a small pin sized hole in the pant leg that the claimed the could fix. Whatever the did the pants now look terrible. Also they ripped the liner inside the pants to get to the hole and didn't bother to fix. These guys really don't seem to know what they're doing.

Jeff and Corey are both phenomenal individuals with whom to work here. They are very professional…read moreand concise in their thoughts and do not deter from working with all types of clients. As an everyday person, they made me feel welcomed just as much as they did for what I'd consider their upper echelon of clientele. This is a high-end alterations establishment, and when I needed to get a dress altered for my grandmother's funeral this weekend, they were willing to take on the job despite my being rejected by several other alteration establishments before, as it is wedding season and a lot of alteration places are weeks and even months into working with other people's garments for altering. I did pay dearly for it, but if something had to be fixed on the dress, they did so. I had to return after they turned it around in one day to get the initial dress completely finished, but still time to spare for this weekend. When you go to get alterations, you want to feel valued, welcomed and heard. I felt all of these things when I was here. They set a high bar for customer service. Jeff, the owner, mentioned working with the same seamstress for 38 years! That is wonderful. Jeff also does pet paintings and has various ties, libation recipe books, and other miscellaneous items for sale. I bought a libation recipe book for my husband, and he was really appreciative of it. I look forward to working with Jeff and Corey again on more alterations that need to be completed. You can't get better than here at Stitch-It Alterations.

Purchased some nice slacks from a local store that included a complimentary hemming service from…read moreStitch It. I thought GREAT now I don't have to take the time to do it myself, even though I am able. Stopped in and a clerk greeted me with a blase (at best) attitude and I told him I just wanted to hem them to a specific inseam measurement and he became quite condescending and argumentative about that stating emphatically they would not be right and that he would not guarantee his work. I was taken aback by his rude and arrogant treatment of customers. Now, I know that hemming is little more than a time consuming task - it'll take me a couple of hours to do a superior job - but it's not difficult even if you do an invisible hem. So I left with my new slacks to hem at home since I CAN guarantee my own quality workmanship. Once I got in the car I remembered that the last time I had patronized that business was at least two decades ago when I ordered two custom mens business shirts for my husband as a Christmas present. They weren't inexpensive. But when they arrived they were very undersized and did not fit even though Stitch It staff had measured for the shirts in house. They acted then much like they acted today that they really wouldn't stand by the quality of their work. Glad I got a free reminder of what kind of business this is this time instead of having wasted money on un-wearable shirts. What a shame to be so miserable in your own skin that you have to go out of your way to make your customers feel uncomfortable and unappreciated.

Damaged and overcharged…read more First off, I've been using GHS for years now and have loved them but something has changed. Was told that a pair of elastic in some shorts would be $15, upon pickup was charge $36. She claimed she never gave me a price...not true. Then upon inspection, someone stuck a pin in the silk shorts creating a hole that was attempted to be remedied by steaming it. The hole now sags and looks like a pull. The entire band is sloppy and the elastic already popped. Asking them to remedy the situation was almost comical, staring at a customer blankly is not a suitable response to any issues. I strongly caution anyone taking their garments there unless you prefer to be treated oddly and overcharged for a potentially damaged item.

I visited today seeking alterations for several special-occasion garments and unfortunately had a…read moredisappointing experience. The front desk was not welcoming, and the seamstress who assisted me did not introduce herself or provide any consultation. I felt rushed and uncomfortable asking questions about my alterations, so I ultimately decided to take my garments elsewhere. Customer service and communication are very important when trusting someone with special clothing, and sadly that was missing during my visit.