Pedicure lasted 5 mins... no care no quality given. Paid $40 for them to wash my feet literally :( Had to ask for the technician to go back and clean my toes properly. read more

Came for a pre surgery pedicure. Selina was HORRIBLE! Even at washing feet which is basically all she did. Disengaged, uninterested, lazy the entire 10 minutes of the effortless "pedicure". Please free her to work where she wants to work because clearly Victoria Nail & Spa isn't it.I One star only because I had to rate in order to post. First and last time. read more

Kevin ........ Michelle ............ those are the names to remember!!!!!!!!! This place is located in Green acres mall!!! They don't mess around .....they do GREAT work and it was a wonderful experience!!!!! The mall isn't just for shopping lol. I even got to relax in the chair!!! My goodness I needed that!!! They run like a well oiled machine. Best treatment will definitely come back!!! They even do princess package for the kiddos!!! Got my brows done.... It was perfect and fast!!! Very spacious and organized LOVE IT!!! read more

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*long sigh* I went back- Michelle cannot paint nails. She's the one at the center of the salon. The guy with braids does not believe in customer service. Not sure what possessed me to come over to THIS nail place. I saw the two star rating and should've known THEN that I was in for terrible service. All around. There are many other nail salons that will do right by their client. This is NOT one of them. Do not accept just any service from these nail salons. read more

Victoria's Nails & Spa - Nice color, but the paint job is horrible. - Massage Near Me - Valley Stream, New York

Garbage location. Workers do not know what they are doing. They cut my toe doing a pedicure. He doesn't listen. They just yes you because the do not speak English. My pedicure looks awful I need to report them to the bbb. I'm beginning to hate all these establishments. There conveniently located in the malls but they lack performance ... they deserve no stars read more

Horrible customer service. My nails lasted 3 days.. then I come back and the manager was rude! They did eventually fix what went wrong, but I would NEVER!!! , go back again, or RECOMMEND!!! You have been warned!! "0" stars should be an option!! read more

Victoria's Nails & Spa - 3 days, and the polish came off, so they fixed it, still won't ever come back!! - Massage Near Me - Valley Stream, New York

Had a horrible experience. I got Overcharged and payed 85 for an acrylic Set. My original idea for the nail design was different and the nail tech said it was gonna cost and extra 30. I said no and he said he'll give me something better. It was an ugly design that costed 20. They keep trying to make you do extra things for more money and it's annoying, you can't enjoy and relax. Also, I noticed nail chipping in just A FEW DAYS. This place is over priced and lacking quality read more

Victoria's Nails & Spa - 85$ acrylic set - Massage Near Me - Valley Stream, New York

Today was the first time that I went back to victoria's after covid and I can tell you I am not pleased. I sat down with a nail tech and I told her that I wanted acrylic tips and after she put on the tips, she started painting them and I asked her what she was doing. I told her I wanted regular acrylic tips and that i just want regular gel nail polish and not the pink gel. I was not even sure what she was doing. She did not listen to my suggestion and continued painting the nails. I had to repeat myself twice and she stopped for a second but then kept painting them and proceeded to use the pink gel. I wish I had gotten her name because I have never been so displeased with the customer service before. I also told her that I felt the nails were not secure and she had to get another nail tech to tell her what I was saying and they both ignored my suggestion. I am sure they also overcharged me for the pink acrylic gel of course because my nails do not usually come out to 65 not including tip. The nails came out crooked, were very curved and are SO THICK, I am not sure if you can tell in the pictures but even people have said they did a bad job. I thought they looked nice at first but taking a closer look at them, I am not happy. I really wish I had spoken up but I was so fed up that I just wanted to leave the salon. read more

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EXPENSIVE $$!! But worth it. I only go here when I'm trying to indulge in self care; pure vanity purposes only. I went in to get the hot new Cat Eye Gel Manicure. I'm not into gel; but made an exception to try it out as I am starting a fancy new job. They charged $15 extra for this treatment. Ok cool- but the nail tech messed up on one of the nails and tried his best the fix it causing a double cat eye. (No one is perfect but usually I want my nails to be impeccable if I'm paying someone to paint it). Spa pedi is $40 and comes with a mini back/ leg massage/ hot towel treatment; me and everyone around me got it over the regular pedi. Even tho I left with one nail in the double cat eye I was perfectly scrubbed, polished and kneaded and massaged into the need for a nap. I felt so relaxed when my partner asked me how come I paid $100 to get a mani and pedi I rolled over and started snoring (ha) read more

Victoria's Nails & Spa - Regular Pedicure - Massage Near Me - Valley Stream, New York

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Hmmmmm I had such conflicting feelings while writing this review. So I'll just go with the pros and cons‍ Pro: Nice decor, friendly staff , Anna the nail tech (the only reason I still come here). Cons: pricey, pricey and pricey $$ basic gel tips cost me $90 ( not including tip) They charge for everything! If you use water to wash your hands they'll probably charge for that too Recommendations: If it's your first time here and you're using acrylic have them test against one nail first. Every time I come here someone is screaming from the burn of the acrylic. read more

Victoria's Nails & Spa - Coffin shape Gel tips - Massage Near Me - Valley Stream, New York

I came here after being recommended by a good friend. She suggested I go to Kathy or Selena. The day I went Kathy wasn't there and Selene had one person ahead of me. I wanted to be seen since I had other things to do that day. I went on a Tuesday afternoon so it helped that most people were at work. Samantha greeted me and told me she'd be the one to do my nails. I was antsy since it had been years that I go to get my nails done professionally let alone with tips. She made me feel comfortable and let me know when she was gonna to do and how since I have pretty wide nails. Initially I said I wanted acrylic (idk what's out these days) but she said it would be best I got sculpting gel instead and then I could get gel polish. She ended up doing a good job but what's also important was that she made my visit pleasant. She gave me her personal number and asked me to reach out to her directly for an appt and that way I wouldn't have to wait long. I'm definitely going back to Victoria's and I'm definitely having Sam do my nails. read more

Victoria's Nails & Spa - Massage Near Me - Valley Stream, New York

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Admittedly, I only stop in here about once every six months to get my brows done but when I do, I'm always glad I made the pitstop in the mall. Pretty cheap (by Manhattan standards) and quick quality service! I have uneven, unruly curly eyebrows (thanks Dad) so they're really easy to mess up. The technicians at Victoria's are great about knowing how to trim and shape my brows so that they look amazing. The skill level is definitely on-par, if not better than some of the more expensive services that I get in Manhattan. Such a hidden gem in the Green Acres mall! read more

Victoria's Nails & Spa - Contact info and other locations - Massage Near Me - Valley Stream, New York

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First time here and probably wouldn't go back unless I need a quick manicure(and I'm in a rush). My manicure was done in under 15 mins, from start to finish...not sure what she did but whatever, seemed like she was inexperienced and for some reason her coworkers are al looking on-I'm kinda confused are they training to be nail techs or they already are nail techs...again whatever...I'm sure this mani won't last too long but I'm going away so don't have time to go to my original place....this was more of a convenient location since I was at the mall already. Also they seem to only carry one brand on regular nail polish which is the Dare to Wear brand, but they have a ton of colors to choose from. Honestly wouldn't do gel here or any other service that requires precision. read more

I don't recommend anyone to do nails there. I got a regular manicure on Friday and the polish is already chipped. Overall, there is nothing good to say about this place except horrible service and no skills to do nails. read more

Victoria's Nails & Spa - Chipped nail polish and terrible skills - Massage Near Me - Valley Stream, New York

The service was horrible. Some young boy whose name was heaven gave me the worst experience I ever had. He was rough with my feet. He cut me and made me bleed and thinned out my nails so bad for the gel pedicure that I can literally bend my nails. He already began to see he wasn't getting any tip from me. I kept telling him he was rough and was hurting me. I have been nothing but nice with these people and always generous with tipping. They will never get my service again. Stay the hell away from heaven. When I complained about him, nobody speaks English. My experience with him was pure hell. read more

My normal place was busy so I had the bright idea to get a gel manicure in the mall... BIG MISTAKE!!!!!!!!!! Horrible! They totally butchered my nails!!! Run don't walk away from this place! They have no respect for their clients having unskilled/uncaring workers doing nails. I have been in a lot of nail salons and the workers were hard workers trying their best to make a living. This place is a total money grab and should be out of business. They don't even deserve one star. read more

Nails is not shaped,colored, or cut nicely my nail look chunky and big and out of shape and charge too much i dont recommend coming here ( it wad my first time going and i already dont like it ) read more

I wish I could give negative stars. I had to leave I didn't even finish getting my gel powder done. For starters she told me I should get it and that acrylic was better umm no. And then had to pick 3 different colors because they didn't have any ! She was extremely rude cut me numerous times extremely forceful and she pulled my arm not once but twice when she went to do it the 3rd time I had to just get up and pay and leave. The manager didn't seem to give a shit either he just wanted to get paid. This place is trash don't waste your money ! read more

Victoria's Nails & Spa - Massage Near Me - Valley Stream, New York

I would give this nail salon zero stars if I could. It was my first time there on Monday 3/14/2022 and the nail technician was so aggressive he ripped off half my real nail while removing my acrylics. I ended up coming to this nail salon bc the one I usually go to was busy and I get my nails filled every 2 weeks. He did not apologize after this happened, simply stating that I could finish the rest of my nails and come back to do that one finger. I ended up in the ER because I was in so much pain and could not feel my finger. Overall horrible customer service, would not recommend this place to anyone, this picture is from a few days after. I ended up missing work and still don't have much feeling in this finger read more

Victoria's Nails & Spa - Massage Near Me - Valley Stream, New York

Ask for Nick! His mani & pedi will have you wishing there was more for him to do even once your nails are dry. I got the deluxe spa pedi for $40 and gel mani for $25. I have never had my legs wrapped in plastic with scrub and cream underneath then wrapped with a hot towel...HEAVEN! Top it of with a $8 threading by Madu and you are all set to go and be the best you you can be! read more

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The service was horrible. I still have the dead skin on my toes. I would never use this service again. read more

Victoria's Nails & Spa - Dead skin on my big toe - Massage Near Me - Valley Stream, New York

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This place is Very dirty. Dingy dirty towels, Pedicure chairs worn & dirty. They rush the work and always trying to Up Sale you. And The jerk at the reception desk is rude. They not getting my coins No more! read more

A scam. Terrible service. They put the color on your nail then charge you to take it off. They can't do a basic French. Had to paint my own nails in the store bc they were not trained enough on how to do French -_- . read more

Why is it that my pedicure was ten minutes, didn't scrub my feet or anything? What did I pay $40 for. I didn't tip because what did I pay for a nail polish change alone. read more

THIS PLACE IS UNPROFESSIONAL AND TREATS ITS CONSISTENT CUSTOMERS HORRIBLY!!! My wife came here to get a manicure today. During the manicure, the technician cut her deeply. She told the technician and he didn't do anything or apologize. He kept doing her nails despite her saying it hurt due to the cut he inflicted on her. Upon completion of the manicure, my wife told the manager about the incident and his response was "why did you wait till it was done to tell me". He said it as though he was clearly recognizable as the manager, which he wasn't. He then insinuated that it wasn't a bad cut if she waited so long and that she was lying about him cutting her. After a long back and forth, he said he can only discount her service by $2, and after an intense argument, he then said $5. She argued with him that it should be free because the technician didn't do the manicure properly, cut her deeply, and no one up to the point has even offered a bandaid for her still bleeding hand. IF YOU'RE LOOKING FOR A RELIABLE AND PROFESSIONAL NAIL SALON, THIS IS NOT IT!! read more

I went in for a gel manicure, a pedicure, and to get my legs waxed. I ignored the bad reviews on yelp, and I wish I didn't as I'd give this place negative stars if I could. Here is my honest review: Pros: - Clean-appearing facilities - Open atmosphere - A large selection of nail colors to choose from Cons: - Unprofessional and inexperienced staff. - Unhygienic practices - Legitimacy is extremely questionable My Pedicure Experience: - My original technician, Nancy, insisted that I should wax my legs first. She did not understand that legs should be waxed or shaven at least 24 hours before receiving a pedicure. According to the CDC, waxing first runs the risk of INFECTION. I had to argue with her that I wanted to get my legs waxed LAST. - While Nancy was cutting my cuticles around my big toe, she literally cut and RIPPED off a chunk of my skin. She did not understand why what she did was bad. She just smiled and laughed and placed my ripped skin on top of my foot. She gestured to it and laughed some more. Needless to say, I was appalled but still willing to give her another chance. -Nancy, completely botched my pedicure (as in, a 10 year old could have done better). Nailed were filed unevenly and paint was blotchy and the coats were uneven. - After I raised my complaints with the manager, I got another technician named John. He was OKAY at best. Gel Manicure: - John did my gel manicure. I'm not thrilled because it still looks slightly blotchy. I've had better from cheaper, dingy-looking holes-in-the-wall Waxing: - After waiting 30 minutes for a female technician to be available (after the manager told me it's be a 5-10 minute wait. Cmon people, I really tried to give them an honest shot) I was finally seen by a woman. - We walk into the room and I get undressed. I lay on the table and she tells me that my leg hair is too long and that it will cost extra. (My leg hair was a little under half an inch--which is the recommended length for waxing your legs). -She continued to smile and tel me "extra. Extra. Too long. More money." I told her no and stood back up to put my pants back on. - As I'm half naked, she tries to open the door which leads into the public area. I snapped at her because I was still undressed. I didn't need the other customers to see me standing there in my panties. - I end up leaving the room and walking to the counter to pay for the first two services. I asked the manager if I could see Nancy's license or certification (since all other salons have them on display for customers to see). The manager refused. He said the owner has them but customers are not allowed to see them. This has NEVER happened to me before. I seriously question the legitimacy of this business. It was my worst salon experience EVER. Please heed my warning and go elsewhere. $52 wasted. read more

While this place has a nice atmosphere, the service here was TERRIBLE & GHETTO! I went in to soak off my nails and to get a regular manicure and pedicure. The lady doing my nails rushed through the whole process she barely scrubbed my feet she did not cut my nails evenly nor did she polish my toes evenly she painted them on very heavy.. with my manicure/ soak off she didn't take all of the tips off. Instead she tried to file the remaining nail into my nail leaving my nails thick and when i tried to correct her she caught an attitude and spoke in her native tongue to the other employee and they laughed. The manager of this establishment is no better. He tried to tell me that it was my fault my nails looked the way they did. && that because I didnt get a Gel manicure it didn't qualify for her to redo the terrible job she had done. I WILL NEVER COME BACK TO THIS ESTABLISHMENT read more

Rude, rushed, tacky. Don't go here unless you want to be treated poorly. It's noisy, like a nail mill, not relaxing. Quantity over quality.

First time getting gel extensions and I'm pretty happy with the results. I recommend Tony! My mom got her nails done as well and was satisfied with how they came out. Judging by the other reviews we might have gotten lucky ‍ read more

Victoria's Nails & Spa - Massage Near Me - Valley Stream, New York

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I was very pleased with my spa pedi from Kevin. But there was a dispute going on at the front desk regarding an overcharge to someone's credit/ debit card. I recommend using cash only for services. read more

I wish I read the reviews before going there. First of all, no one speaks English so they can't understand what you're telling them that you want. i went there first for my wedding mani and pedi. Pedi wasn't bad but manicure was horrible, not what I wanted, they didn't understand what I was saying. I had to reshape my nails myself. Second time I went back just for a pedi. Finish is not smooth, they do not polish the front of the nail either. They had me leave without the polish being dry, and it smudged. I had to go back For them to fix it. They didn't offer me the slippers to go to the dryer. Had to walk barefoot on the cold floor. Completely horrible service. read more

The manager there is horrible disrespectful I know so many customers have had horrible experiences the technicians there are wonderful but that damn manager should be fired or given some customer service training read more

I went in for gel pedi and mani. My pedicure and manicured was rushed and was not neatly applied. The manicure was the worst I ever received. The technician started my manicure with water or cuticle cream. I had to ask for water to soak my hands. While getting my manicure the nail technician cut my cuticle. There were no words of apology or anything. I paid $70 to get injured. I will never return to this place again. read more

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I have a full set done with gel sculpture and I am so happy with the service here. Staff are friendly and skillful. I could not satisfied more . Really recommended guys! read more

Victoria's Nails & Spa - Sculting Gel Full Set - Massage Near Me - Valley Stream, New York

Yikes! So for the pros: - They attended to me very quickly. There were so many seats and nail technicians that it was a very quick process. - Even though I had 3 different people attending to me they transferred me seamlessly from one person to another. - Price for eyelashes, nails and toes all totalled 78 with tax. Con are major though! - My nails look horrrrrrible. I don't know if it's the lighting but I didn't notice it until the following day. They all Lumpy. The Polish is not smooth. And the edges around the nails are not clean. See pic. - Never mentioned an extra charge for filing down even though he offered it. - In cleaning my nail, an edge chipped off. Rather than fix it, he just filed it down so that it was significantly shorter than the others. He would have left it like that if I didn't say something. He seemed annoyed that he had to fix it and then started blaming the fact that it was a filling and my nails must be old. (They're not.) What? Never again. The only reason for 2 stars was for efficiency NOT for quality. read more

Victoria's Nails & Spa - Lumpy nail polish. Unclean edges - Massage Near Me - Valley Stream, New York

I just moved to NY and was recommended to go to Kathy by a friend that's been going to her for a while. I am very picky and precise about my nails but I can promise you... Kathy does a phenomenal job! I am very glad that I went to her. She does an amazing job. read more

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This place is horrible and against my better judgement I came here out of desperation. A regulate pedicure is $25 and the guy must've haggled and tried to convince me to get a pricier pedicure about 10 times, no lie, to the point where it was uncomfortable. The pedicure lasted 10-15 minutes and NEVER in my life had a pedicure finished so quick. The foot scrub literally lasted 10 seconds per foot and I had to ask him to scrub a little more or else I could've done this ish myself at home. He also didn't buff my toes well and the paint job sucked. I wasn't satisfied so I asked him to redo the buff at least on the big toes and the polish. He did so in a rush and his attitude went from 0 to 100 as if I didn't just pay $25 AND tip him. AND to add insult to injury I had used the same color to match my nails. When he redid the paint on my toes he used an obviously different yellow and then claimed that it was the same yellow. I'm honestly not too anal about matching exact colors but it's the principle of it and his sucky attitude. And to sum it up he still didn't do what I asked but at that point I was over it. Also, during the 15 minute pedicure the guy kept talking nonstop about being gay, asking if I have gay friends, asking if I go to nightclubs and then told me that he's not a man, he's really a black woman deep down inside. Ummm, awkward. Maybe try that with a returning customer but not with a stranger. Just saying. Albeit unnecessary he was friendly so I didn't mind terribly, but still. In places where there's a certain demographic of customers service tends to suck because these kinds of customers usually aren't respected. I'll leave it at that but I should've went with my gut to either do it myself or go elsewhere. I WILL NOT be returning to this overpriced place where paying customers can't get good service. FOH. That entire place needs to be canceled. read more

Part 2 It's like I paid 55 dollars for press-on-nails from Walmart.... check out day 4 of a full set.. ( see pictures attached) The owner refused to compensate me... he told me he could not do anything without a receipt ...what receipt ???u never gave me one.... all good things must come to an end!!! read more

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DO NOT COME HERE!!! I needed a gel manicure and decided to go here since I didn't want to travel to my Briarwood location. These are my nails less than 24 hours. This is HORRIBLE! I never had my GEL manicure nails smudged EVER!!! $25 for what???!! I will stick to Queens nails in Briarwood. If you want a GREAT smudge free and chip free gel manicure or any type of manicure visit them. The journey is worth it! I'm so sorry I was too lazy to travel yesterday smh. I will be going to them tomorrow to get this shit taken cared of! And will never return to this establishment! Queens Nails address is 13832 86th Ave, Jamaica, NY 11435. You will thank me!!!! read more

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Mani/pedi done less than a week ago. Regular pedi is fine. Gel mani already started chipping & coming off on both hands. She rushed through the pedi and mani and was on the phone the entire time. I would not recommend this place if you want quality work read more

Victoria's Nails & Spa - Mani/pedi done less than a week ago. Gel mani already started chipping & coming off on both hands. - Massage Near Me - Valley Stream, New York