We had a wonderful experience at Lucy's Formals and were extremely impressed with the level of…read morecustomer service and professionalism provided throughout our visit. We were greeted immediately upon entering the store, which made us feel welcomed and valued as customers. The staff was friendly, attentive, and very helpful throughout the entire shopping experience. The store had a beautiful selection of dresses with many styles and colors to choose from. Communication was excellent from start to finish, and all questions were answered clearly and professionally. The staff made our experience enjoyable and stress-free with their professionalism and attention to detail. The overall atmosphere was warm, organized, and inviting. We highly recommend Lucy's Formals to anyone looking for beautiful formal dresses and outstanding customer service. The Aliipule Family

Worst Experience Ever!…read more I took my daughter to Lucy's Formal for a graduation dress. Not only was the dress overpriced but the experience alone just not worth time or hassle. The dress needed alterations and that's where the nightmare began the owner Elizabeth/Lucy who sold us the dress informed me our dress would be ready the following week. Her in store seamstress pretended to show she understood our request & went to pin the dress according to the adjustment we were requesting. We paid for the dress and were told it would be ready the following week. with only alteration payment being outstanding. When we went back the following Wednesday, the dress had been altered, but nowhere near to what we had requested. We asked for knee length and it was longer than knee length she had messed up the right side cup and sleeve, to my amazement she thought we wouldn't notice and expected us to leave with the dress damaged & with a dress that looked completely opposite of what we had asked for. When the customer service girl came to help not only was she arrogant with a really crappy attitude, but no customer service experience whatsoever instead of listening to me about my concerns she was more Worried about whether or not I had paid for the dress even though she had the receipt in hand that said PAID!!! After seeing it was paid for and me telling her 3 times I had paid! She then allowed me to explain that the alterations were not at all what I had requested, she informed me the Seamstress was not available that day to take new measurements but she would take measurements her self and leave notes behind for the seamstress. I was skeptical but at this point I needed the dress to be completed so she proceeded to take notes and was writing everything down thoroughly. We once again left not as confident, & concerned that the dress would not be done in time for my daughter's event. She told us to come back in 1 week. The following week came & days before the dress should have been completed I get another call this time from Itzel informing me that she did not know why my dress was still there, and they had lost all the notes of the alterations that needed to be made. She also shared there was no seamstress in sight so it would take another week for dress to be completed we're now going on 2 weeks. She asked me to come in on a Sunday evening, where she normally doesn't work, but according to her she would be there and could take the time to go over the measurements for the third time to make sure that the Seamstress got the proper notes and would this time make the correct alterations. I showed up Itzel nor the Seamstress were there. And a third arrogant customer service rep assisted or pretended to help me. I kindly asked if she could call Itzel because I had been standing there for 15 minutes & she stated well if she told you she was going to be here she'll be here. 30 minutes later & still no one showed up. Luckily a kind lady by the name of Soila ended up walking up to assist and really if it wasn't for her, the dress would have never been completed. The alterations would not have been made according to my standards and this would have been a complete disaster finally after 3 weeks the dress was completed and I had to go to the seamstress house to pick up the dress because I could no longer trust the incompetence of the store and owner . if I'm rating this place one star it's because it's the worse I can rate If it was up to me Lucy's formal would get zero stars for their horrible customer service, horrible employees! The owner takes absolutely no accountability or responsibility for the actions of her employee total disgrace. I would recommend nobody shop here and save yourself the time and money and go somewhere else because there are plenty of places like this that don't treat their customers the way these people do.

The girl that helped us was Super helpful super easy to work with made the prom tux experience,…read moreeasy breezy

Kyra will thoroughly go through the whole process with you. No need to be nervous she'll take care…read moreof you!!

Had a wonderful, easy experience with Marisol. She's super pleasant and has a great eye. Just…read moreneeded basic blacks this time, but I will definitely be back for the amazing variety of colors! I'm happy with the price, too!

Just bought a hat for a little more than a $100. Couldn't you have offered a cheap cardboard box…read morewith it, instead of putting it in a plastic bag and saying here you go? I've purchased about 4 hats there over the years, customer service just seems to keep going down, kinda whatever attitude. I'll be going to the hat shoppe in Long Beach from Now on. Peace.

I don't wear suits often for work, so buying one felt a bit intimidating. I ended up purchasing a…read moresuit online and while the jacket fit perfectly, the pants were a size 30 and way too tight. I was fully planning to return it, but decided to give Zilas a try first because of their great reviews. I'm so glad I did. Moosa was incredibly welcoming and kind. He had me try on the pants, made a few quick adjustments and markings--and within about 15 minutes, the fit was completely transformed. It honestly felt like magic. I left the pants with him for hemming, and just two days later, everything was perfect. I always wondered how this place had such consistently high reviews, and now I completely understand why. The service, skill, and experience were all outstanding. Thank you, Moosa--you've earned a loyal customer for life. I'll definitely be back.

My hubby loves coming here for dress shirts. The owner is really nice and helpful. Never pushy. I…read morerecently had a blazer tailored here with the seamstress and it came out great. I will be coming here for all my alterations.

I chose to go to this Tailor based on the Yelp 5 stars rating. I had a zipper on an expensive purse…read morethat would not close no matter what I tried. While there, I saw two customers. One trying on tailored pants and saw his satisfaction with his body language and words of appreciation to the Tailor. The other customer came in to pick up a jacket that was completed, tried it on, and shared his gratitude with the work and was surprised that the Tailor had also worked on an inside pocket! (I could tell he was a repeat customer.) As far as my purse the Tailor fixed it and only charged me $10.00! (I gave his a $10.00 tip, which was much deserved!) I can't recommend this Tailor enough!

I was in a pinch time wise for a wedding. I found a great dress for a really good price but it was…read morejust a little too big up top. I figured I would see if I could have it altered, I called around a few places and a lot of them were either too busy or taking appointments for the following week. I only had a few days before I left town for the wedding. Cruz Tailors said they would see and could do a rush order for an added fee. I came in paid and picked up in two days. I loved the way it came out and the fit was so much better. I felt more comfortable enjoying myself without being nervous my dress would fall. Would come back and they really seem to know what they are doing. I can't say for sure price point wise if it's lower or higher but I believe it was very reasonable for what I needed as well as the speed. It's easy to find in the heart of the downtown area just a little away from the Main Streets. Street parking but there is a lot close by if you need to use it. Very convenient and right off the freeway. The staff were very friendly and accommodating. I will say for bigger jobs you want to give them time and yourself. My alterations were fairly simple and minimal just as an FYI. Would come back again and I have a few items I need altered in my closet.

It's was a good experience they did the job right and on time I was happy with the patch on my…read moredress blue uniform she wants more navy customers so come on in shipmates

Went to pick up my uniform today and noticed that one of the buttons were cracked. I showed it to…read morethe employee and she immediately acted like she didn't see anything wrong. Then, she calls her husband (apparently also works there) and he proceeded to tell me that they are not responsible for any damages. At that time, the female employee found a small sign that was turned away from customers, that states the same. The husband continued to tell me that it was insulting to him that I pointed out my uniform was damaged. When I drop off an item that is not damaged, I do not expect to pick it up damaged. I understand things happen, but I would expect the company to fix my uniform.

See my review. Nothing wrong with this place getting my pants tailored to fit! Make sure u go to…read morethe right one as there are 2 On the business card i dod not notice and im new to the area.

Told me my alterations are $40 and tried charging me $50…read moreThen she tried ripping my dress when I tried leaving I can't believe this store is still running.

I have had several alterations. Consistent great service. I will continue to use them in the future.read more

This service was rushed because I had a weeding a week out and they were so nice and…read moreaccommodating.Especially Christina she was such a girls girl. Very nice business will definitely will be coming back!!