I was referred here by my neighbor, and went over to get my AC fixed, which broke during a…read moreheatwave. Brought the car in on my appointment earlier today, and it was done within the day! I was honestly expecting this to take longer, but I'm super impressed with how quickly and well they got it done! They made everything pretty easy to understand, too, even for someone who doesn't really work with cars at all. The guys working the counter were nice, too. I'm a bit anxious, but they were REALLY patient with me, which is always appreciated. Highly recommend. Can see why they were so busy earlier this summer!

I really like this place. We've brought two different vehicles here now and both times were treated…read morewith respect, their pricing is fair, and they are honest. I'm so glad this place was recommended to me.

These guys provide amazing service, and the price is way better than what I've paid at a lot of…read moreother places.

Car was leaking oil after oil change here. The owner is nice enough and tried to right the wrong…read morehowever these guys stripped the thread of my oil pan causing leaking. Had to wait a few weeks until I could afford a new oil pan to get it replaced. In the meantime I had to purchase quarts of oil as needed which costed a couple hundred total due to how fast the oil was leaking.

Overall great. Staff were friendly and polite and importantly, they didn't try to upsell me. They…read moreoffered but did not push me to do a synthetic oil change too early. They helped top off fluids for my car and put air in tires when it was needed (due to the low air light being on at the beginning of winter, a yearly occurrence). They then sent me on my way without me needing to pay anything (despite offering) -- I will be back when it is time for my next oil change. If you sign up on the Valvoline website, you get periodic good coupons.

My wife visited this Valvoline location in Chelsea, MI for a simple, routine oil change. Instead of…read moreproviding an honest recommendation, they told her she needed full synthetic oil for her vehicle -- which was not true for her make and model. They upsold her into a service that cost more than $100 extra. This kind of pressure-based upselling feels predatory and takes advantage of people who trust that a national chain will act ethically. We expected better from Valvoline, but the experience showed the opposite. If you go here, be very clear about what type of oil your car actually requires and double-check your owner's manual before agreeing to anything. Unfortunately, we won't be returning.

My situation: New Job and from Arizona…read more Problem: Weak Battery, 20k service, and gulp, my transmission is jerky, surging, slippy, and acceleration poor. The transmission is a known issue and I'm worried. Vehicle: 2017 Colorado My expectations: Medium to low; things like sorry sir can't duplicate, battery is fine, oil changed, and pay up. I needed a loaner car. The actuality: First of all I'm not going to name any names because everything is a team effort and the team in the service department were all fantastic and exceptional. There is enough information in my post for the management there to identify who I am and who worked with me if needed. I was checked in quickly and my loaner was ready when I arrived just had to do some paperwork of course. That night my loaner had major issues, but by 0800 the next morning my loaner was swapped out like no problem. They had my truck for a couple days to check it out. I went to get my truck and was told everything was fixed and good to go (they confirmed the problem and repaired my truck!). I was in and out very quickly and at a very reasonable price for the service they provided. I ran my truck hard on the way back to my place and drove it normally trying to duplicate the issues I was having when I took it in. Everything worked perfectly and actually better than when I first got it. When I was looking for a place to take my truck it looks like I made the right choice and I totally recommend them and I'll definitely be back again. Thank you everyone, Zachary

they do not work well with auto insurance companies. The hourly rate to work on my Chevy EV is…read moreabout $50-60 more than another dealerships, thus out Of my pocket for an insurance claim. I will work with another Chevy dealer who's hourly rates are better.

Terrible customer service. Staff was dismissive, and communication was awful from start to finish…read more There are plenty of shops that actually value their customers--I recommend taking your vehicle somewhere else.

I'm glad I found Phil's! I'm new to the area and finding a good, honest mechanic is always a…read morechallenge. Phil's is exactly that. Kris was super friendly and the waiting area was nice to work in while I was waiting on my vehicle. I'm definitely taking my vehicles there going forward.

Came here on a Saturday morning around 10am to find all the bays were full (good sign people trust…read morethem). Waited maybe 5-10 minutes?? A young gentlemen came out to greet me, apologized for the wait, and told me which bay was opening soon. Really appreciated being informed! Got the usual full high mileage service & price I get elsewhere; so that tells me I'm not getting jyped. I overheard a conversation of service recovery in the bay next to me. Staff was very courteous, helpful, and understanding when a difficult situation came about. Professional and non confrontational. Thorough check of all lights and tires. Boss man came over and checked to see if I was doing good AND came to help his team. As a leader myself, I like seeing managers in the thick of it. Staff were also helpful to each other and respectful. Great communication. Sam was a great tech! Entire service took about 10-15 mins; which I'm not complaining about. I'd rather have quality over quickness. But it was nice to have a bit of both! Highly recommend!

I always change my oil myself but the weather came in early this year. I was very happy with the…read moreservice today. I was impressed with Josh, sharp guy. Since I was going to do the oil change myself i already had the oil (full synthetic) and filter (pre soaked with oil in it). No problem! I got the cheapest service to save some money. They even gave me a small discount for providing my own supplies, Nice touch. I had a Military discount or Senior to choose from.

I had a great experience at Benz Oil this afternoon. I swung into the gas station for some gas, and…read moresaw the $19.99 special oil change sign, and figured I'd give it a try! The technician was very friendly and helpful, and politely reminded me to get oil changed more frequently as I was a little over the service date and it was evident in the clarity of my oil. He also checked the levels of my other fluids, checked my tire pressure, and didn't try to pull any surprise repairs or fast ones when it came to the oil change--which hasn't always been my experience in Ann Arbor. I will definitely check them out again when it's time for my next oil change. The only reason for my 4 stars rather than 5 was due to the (hidden) disposal fees that pushed my $19.99 oil change up to $25.60. But otherwise I was pleased with my experience!

Friendly, family business, fantastic prices . We take all of our family cars there. We never have…read moreto worry about upsell for services and products we don't really need

Brock was extremely kind and hospitable for my oil change needs, will be going here again!read more

Recently had my oil changed and tires balanced/rotated here. They are open on weekends, which made…read morethings convenient for me. I walked in on a Saturday, and they quoted me 90 min to get things done. I'm not sure how long it actually took because I was working in the lobby and lost track of time. They don't have wifi back in the office yet. The service guy was nice, and he didn't try to push any unnecessary repairs. I did raise an eyebrow at the price of a little over $100 for the services. The price was higher than I expected, although I guess that is partially my fault for not asking how much it would be before I handed my keys over.