These guys provide amazing service, and the price is way better than what I've paid at a lot of…read moreother places.

I didn't realize I had been coming here for 10 years but I guess I have! And the good news is that…read moreit's still great! I went just this afternoon and I was in and out in 10 minutes. They changed my oil and air filter, checked my tires and other fluids, and even gave me a complimentary bottle of cold water and a couple of dashboard wipes, and sent me on my way! Pitch perfect service. We're heading out of town today so it was reassuring all of that had been checked before we hit the road. Thanks, Choice Quick Lube!

Overall great. Staff were friendly and polite and importantly, they didn't try to upsell me. They…read moreoffered but did not push me to do a synthetic oil change too early. They helped top off fluids for my car and put air in tires when it was needed (due to the low air light being on at the beginning of winter, a yearly occurrence). They then sent me on my way without me needing to pay anything (despite offering) -- I will be back when it is time for my next oil change. If you sign up on the Valvoline website, you get periodic good coupons.

My wife visited this Valvoline location in Chelsea, MI for a simple, routine oil change. Instead of…read moreproviding an honest recommendation, they told her she needed full synthetic oil for her vehicle -- which was not true for her make and model. They upsold her into a service that cost more than $100 extra. This kind of pressure-based upselling feels predatory and takes advantage of people who trust that a national chain will act ethically. We expected better from Valvoline, but the experience showed the opposite. If you go here, be very clear about what type of oil your car actually requires and double-check your owner's manual before agreeing to anything. Unfortunately, we won't be returning.

they do not work well with auto insurance companies. The hourly rate to work on my Chevy EV is…read moreabout $50-60 more than another dealerships, thus out Of my pocket for an insurance claim. I will work with another Chevy dealer who's hourly rates are better.

My wife took her car in for an oil change/tire rotation Oct. 2021. They said she needed brakes and…read morethe paperwork showed it at 3mm and it's in ok shape, but would need brakes soon. Today ( May 2022), I took her car there for an oil change/tire rotation. Crazy how we didn't get the brakes fixed and the brakes now show 4mm and good on the paperwork. How can my brakes improve? ( see photos)OR did you NOT even do an inspection??? Probably didn't even rotate my tires either! LAST TIME I'M GOING HERE FOR ANYTHING!!

I'm glad I found Phil's! I'm new to the area and finding a good, honest mechanic is always a…read morechallenge. Phil's is exactly that. Kris was super friendly and the waiting area was nice to work in while I was waiting on my vehicle. I'm definitely taking my vehicles there going forward.

This is an updated review several weeks after I visited for service. To keep it short and sweet, my…read moreAC went out. I took it to Phil's to have it fixed. I paid about $400 for the repair on the AC initially, which didn't fix the problem. I took it back and was quoted and ADDITIONAL $1,500 to replace the compressor. (That would have made this an almost $2,000 air conditioning repair.) Industry average cost is less than half of what they quoted me. I took it to another professional and had it done for $500, where they found another issue with the AC that Phil's either never mentioned or never found. I brought up my gripe with Kris directly and was met with hostility. The shop wouldn't communicate via text or email and instead responded to my requests for explanation of costs only by phone or in person, which I assume is because Kris wanted twist words to spin the narrative. To quote him, "Don't you remember me saying x, y, z." It genuinely felt like I was being gas-lighted and manipulated into feeling "wrong" for questioning their pricing and being upset that they charged me $400 for something I didn't need. I would never send someone to Phil's Undercar after the experience I had there. I'd suggest you avoid them like COVID-19. (Which their staff didn't seem to be bothered by enough to wear masks, by the way!)

Came here on a Saturday morning around 10am to find all the bays were full (good sign people trust…read morethem). Waited maybe 5-10 minutes?? A young gentlemen came out to greet me, apologized for the wait, and told me which bay was opening soon. Really appreciated being informed! Got the usual full high mileage service & price I get elsewhere; so that tells me I'm not getting jyped. I overheard a conversation of service recovery in the bay next to me. Staff was very courteous, helpful, and understanding when a difficult situation came about. Professional and non confrontational. Thorough check of all lights and tires. Boss man came over and checked to see if I was doing good AND came to help his team. As a leader myself, I like seeing managers in the thick of it. Staff were also helpful to each other and respectful. Great communication. Sam was a great tech! Entire service took about 10-15 mins; which I'm not complaining about. I'd rather have quality over quickness. But it was nice to have a bit of both! Highly recommend!

I always change my oil myself but the weather came in early this year. I was very happy with the…read moreservice today. I was impressed with Josh, sharp guy. Since I was going to do the oil change myself i already had the oil (full synthetic) and filter (pre soaked with oil in it). No problem! I got the cheapest service to save some money. They even gave me a small discount for providing my own supplies, Nice touch. I had a Military discount or Senior to choose from.

I had a great experience at Benz Oil this afternoon. I swung into the gas station for some gas, and…read moresaw the $19.99 special oil change sign, and figured I'd give it a try! The technician was very friendly and helpful, and politely reminded me to get oil changed more frequently as I was a little over the service date and it was evident in the clarity of my oil. He also checked the levels of my other fluids, checked my tire pressure, and didn't try to pull any surprise repairs or fast ones when it came to the oil change--which hasn't always been my experience in Ann Arbor. I will definitely check them out again when it's time for my next oil change. The only reason for my 4 stars rather than 5 was due to the (hidden) disposal fees that pushed my $19.99 oil change up to $25.60. But otherwise I was pleased with my experience!

Friendly, family business, fantastic prices . We take all of our family cars there. We never have…read moreto worry about upsell for services and products we don't really need