My situation: New Job and from Arizona. Problem: Weak Battery, 20k service, and gulp, my transmission is jerky, surging, slippy, and acceleration poor. The transmission is a known issue and I'm worried. Vehicle: 2017 Colorado My expectations: Medium to low; things like sorry sir can't duplicate, battery is fine, oil changed, and pay up. I needed a loaner car. The actuality: First of all I'm not going to name any names because everything is a team effort and the team in the service department were all fantastic and exceptional. There is enough information in my post for the management there to identify who I am and who worked with me if needed. I was checked in quickly and my loaner was ready when I arrived just had to do some paperwork of course. That night my loaner had major issues, but by 0800 the next morning my loaner was swapped out like no problem. They had my truck for a couple days to check it out. I went to get my truck and was told everything was fixed and good to go (they confirmed the problem and repaired my truck!). I was in and out very quickly and at a very reasonable price for the service they provided. I ran my truck hard on the way back to my place and drove it normally trying to duplicate the issues I was having when I took it in. Everything worked perfectly and actually better than when I first got it. When I was looking for a place to take my truck it looks like I made the right choice and I totally recommend them and I'll definitely be back again. Thank you everyone, Zachary read more

they do not work well with auto insurance companies. The hourly rate to work on my Chevy EV is about $50-60 more than another dealerships, thus out Of my pocket for an insurance claim. I will work with another Chevy dealer who's hourly rates are better. read more

My wife took her car in for an oil change/tire rotation Oct. 2021. They said she needed brakes and the paperwork showed it at 3mm and it's in ok shape, but would need brakes soon. Today ( May 2022), I took her car there for an oil change/tire rotation. Crazy how we didn't get the brakes fixed and the brakes now show 4mm and good on the paperwork. How can my brakes improve? ( see photos)OR did you NOT even do an inspection??? Probably didn't even rotate my tires either! LAST TIME I'M GOING HERE FOR ANYTHING!! read more

Locally owned, family-run dealership. I have been leaning towards the 2017 Cadillac Escalade but whenever I see one, I keep thinking about rappers, pro athletes, divas, and porn stars. I am more low-key and restrained. At a friend's suggestion, maybe the Escalade is too blingy for me but I should look at a Tahoe/Suburban Premier 4x4. The Tahoe is too short for my family and the kids's sport equipment and musical instruments. The Suburban is similar to the longer Escalade. The one big difference is that the Chevy's 5.3L V-8 is certainly more than adequate but is not as strong compared to the Escalade's powerful 6.2L V-8. I kept looking at the dash for the button that calls for more squirrels to report to the engine compartment to run faster on the treadmill for more power! The salesperson (sorry, don't have his card right now) was very professional and helpful. His product and competitive knowledge allowed him to answer all my questions. I like to do business locally; if I go with the Chevy Suburban, I'll buy here. I like the low key image of the Suburban but with the refined power of the Cadillac. Enjoy and I now realize that this dilemma requires more thought! read more

Bill Crispin Chevrolet - 2017 Chevy Suburban 4X4 in black. For the "tough guy wannabe" look! (With the emphasis on "wannabe"!) - Auto Repair Near Me - Saline, Michigan

Great service and financing departments! I purchased my leased Volt recently, and Randy and Travis made the process fun and easy!

Called service dept to get appointment to have rattle checked. Crispin has serviced my car for 10 years. Was told I would need to leave car for several days (2,3,4????) and they would look into it when mechanic available. No other options available. Went to another repair shop in Saline; have an appointment in 2 days. This is how I expect a service provider to operate. Consider this practice unacceptable. read more

Our family has purchased almost every vehicle we've ever had through here and still love the sales team but we've all become increasingly annoyed with getting any of those vehicles serviced here now. I made an appointment a while ago to get an oil change one day with tire rotations, left for several hours, and four or five hours later when I returned, the car hadn't even been touched yet. Before I even expressed my irritation, was offered gift certificates so made an appointment the following time to come again. I skipped a visit with them and came back six months later. I stayed and waited in the lobby. Despite the appointment, I still sat for over an hour and a half. I still didn't even complain, knowing everybody is entitled to their off days. This last time, now a few months ago now, we sent the car in for several days for repairs and were fine spending a pretty penny to get it done. We made our first ever complaint to the service manager about the quality of the repairs and were met with a pure childish attitude. That's it for us. It's probably been over 10 years with Bill Crispin and half a dozen vehicles purchased from them and with the first complaint ever, you don't talk to your good customers with childish attitude when you've made a mistake. I'm taking my vehicles to another family owned, smaller dealer now and much happier. read more

When we bought our last car new here it was a nightmare. A lot of bait and switch on pricing, just emotional for us and not at all fun. In the end we got what we wanted but were never happy about it. The memory really stuck with us. As they had pushed used to us the last time, we did go in to check it out when we were searching out a slightly used HHR. They had one overpriced 2011, a white one, and they seemed really to not want to seriously deal. Having gone through the wringer on a NEW car with them I really did not even want to start haggling on a used one. Almost immediately they started trying to push me to a realllllllly old HHR with too many miles instead of talking about a better deal on one I was actually interested in pursuing. Yikes. Bad memories and not a good second impression. They gave me a total headache and I know I will never be back. read more

We got our used 2000 Chevy Venture through Crispin Chevrolet. It was only a couple of years old when we got it, and had lived a powder-puff life. Relatively low mileage, as if it had been only a vacation-mobile. It was given a thorough detailing before being turned over to us. We take the Venture back to Crispin whenever it is a good idea to have a GM dealer do it, and/or when hubby doesn't have time to do it himself. We also take our Saturn there. We have been going here for maintenance and repairs since 2002. One time we planned to leave town and I recognized a trip-stopping problem in the afternoon. I drove it over to Crispin right away. They were able to fix the problem quickly, and we were still able to go on our trip, only leaving a little later than originally planned. They have shuttle vans to pick up and drop off customers. The drivers are always very friendly. Today when I was picked up, the driver remembered me and asked how ski season had gone for us. Good memory! Nice guy! If you prefer to wait, the waiting room is fairly nice, and they've let me wait there with my dog. I have never felt the least belittled or talked down to (as a woman) by any of the personnel. Sometimes, I might not know the correct terminology, but they patiently try to understand my explanation, looking for the meaning behind my description. I am truly surprised that there are three one-star reviews, one four-star and FIFTY-FOUR filtered reviews that are predominantly five-star, but posted by 0/1 or 0/4 Yelpers. This place is great. I have never had a problem and I'm sure if I did, they'd work with me to fix it. Give them a try if you own a GM vehicle. read more

My review is for the Pre-Owned portion of this dealership. My salesman, Aaron, was FANTASTIC! Thorough, honest, not at all pushy. He made the entire process so easy. If you're looking for a used car, definitely visit Aaron! read more

I have been using Bill Crispin service department for my Colorado that I had purchased elsewhere. I have been so pleased with their service and the people who work there, that when it was time for me to look for a new truck, I chose Bill Crispin. I was not disappointed. The entire process was great. Mj was top notch during the entire process, as was everyone else that was involved. read more

This was our first time purchasing a Chevy. We got a 2017 Chevy Malibu LT. I was so happy to have Jasmine Cofield help us through the entire process. Even getting the vehicle delivered to us being we are a little far away! They made the process easy, and gave us time to decide on what we wanted. I couldn't be more happy with my new gorgeous car. And even more happy with the deal we got. Very affordable. And much better than anyone else could do for us. Thanks u so much Jasmine!!! read more

Bill Crispin Chevrolet - Auto Repair Near Me - Saline, Michigan

Kim and Jasmine were great! They made it so easy, and even worked extra hard to satisfy my lease needs.. The whole team was great, the finance department etc... I could not ask for a better customer service experience. I will definitely go back. read more

I've purchased or leased my last four cars at Bill Crispin Chevrolet. They make every step of the process as painless as possible. For my latest least I traveled over 130 miles round trip because I appreciate the honesty and service I receive and Crispin Chevrolet. Every single employee is kind and helpful - from service, to sales, to financing. It is obvious that everyone on Debbie Crispin's team respects her and and works hard for her. Last time I was there one team member shared with me, "Debbie works harder than anyone here. She shovels snow, she helps customers, she is always running in four directions at once." I wouldn't send my friends and family anywhere else. read more

I used to think giving 5 stars was overrated, but they really deserve more. This here is the pinnacle of great customer service. I had a difficult time with another Chevrolet dealer and was recommended Crispin. There's really no need to go anywhere else. Debbie spoke with me and she is an impressive combination of efficiency and attentiveness that was so refreshing, especially when you already have an idea of what you want. The rest of the staff are just as pleasant and amazing as well, and they are beyond accommodating. Laura stayed late to meet me TWICE and didn't bat an eye. She also was attentive and she wasn't pushy. I needed a new car during a particularly stressful and busy time and they were understanding and helpful; there was very little I needed to do. They were also very reasonable with pricing and worked around my budget, and I still got what I wanted (and then some). Throughout the experience, I would say they made me feel less like a customer and more like an acquaintance or friend. Everything about their approach felt genuine and more so focused on my needs and goals rather than finalizing a sale. There are very few places that I would feel comfortable sending people to with my full backing, and this is absolutely one of them. As long as I'm in Michigan, I will ONLY work with Crispin Chevrolet and I will send all my friends here. read more

My mom and I went here just to look at cars, Steve Bloxam came over just to check on us( best thing that could've happened) This dealership was awesome to work with, between Steve our salesman and Mayan our finance person, I could not have asked 4 better, I would encourage anyone reading this, get your chevy's from these guys! I'm a Honda man through and through, just got the new Chevy Blazer, thanks Steve Bloxam and new car manager for your help, again if u drive Chevy's go see these guys, it's wort My son just bought his first used car from these guys, Debbie and her staff are amazing, Debbie is the leader, but everyone falls in line, it is truly the best dealership I've seen, my father would be proud of me for buy Ying cars from Bill Crispin! read more

This was my first time at this Chevrolet dealership. Even though they were fairly busy for 10:45am they got me right in. The service area, showroom, waiting room, and bathroom were all super clean. Coke product pop machines charging $0.85 (I assume they are cans) and free coffee. Cable TV in the waiting room playing CNN and a super comfy couch to sit back and relax at. A little special section for the kids with kid videos and basic toys. No WiFi though which was a bummer. The staff was beyond polite and my oil change was done in about 45 minutes which was the time they quoted me and the average for my truck. They even gave me the coupon rate for the oil change that was online that I didn't print out and was expired by a day. They also have an oil change punch card. After you acquire 4 oil changes you get the 5th one free!!! I will be coming back for sure. read more

Bill Crispin Chevrolet - front of business - Auto Repair Near Me - Saline, Michigan

This review is directly for the service department. And this bad experience may possibly be just because i dealt with "Matt" in service. Comes off as friendly when reading to you all the services you "need" and flips into this hostile being when you argue against it. He'll be quick to make you feel like a dumb car owner and he'll become a real character when trying to explain how much you need these "services." Now I am not a master mechanic or anything but I've got several years of experience with automotive, I own a couple thousand dollars worth of brand name tools and I've helped build 800+HP cars so yes... I just know that a car is something that moves magically when you turn the key and step on the gas. How it all started. Had a recall on my car, called them and they scheduled an appointment for me the minute they got the part. Took my car and he gave me his card for any further needs. I had a couple engine codes that the car was giving with the main problem being that the speedometer wasn't working and asked them for a diagnosis, they asked for $110 and no way around it for the diagnosis fee so I brought it in after scheduling an appointment. Dropped off the car the night before and he calls me the next morning saying that the different codes will need 3 different diagnostic fees (total=$330) but he'll be "nice" and only charge me for 2 of them. This is where I argued against it and got the hostile side of their service guy. We agreed to start with one and if i needed the next one, we'd continue. Said he'll call me in a couple hours with some answers. The day goes by, i get no call, finish work and i head over there only to find out that they just moved my car further down the lot. They don't get to it till the end of the next day (2 days after i drop it off). Now my uncle owns a reputable shop in town and owns a really fancy computer to get the codes read but a couple friends convinced me that "GM's special computer" will unlock all the hidden problems that I cannot find with other computers. So i had all the codes at hand already, just wanted to see if they could pin point the problem for me. The result: "Hey, so we thoroughly looked into it and i went ahead and looked up parts and blah blah...so it looks like you're going to need about ~$3k in services." I ask him for specific answers and couldn't give me 1 clear answer. Just a whole bunch of "we think it's this and that will fix this." What i dreaded to hear...the same exact answers I had from the other computer but I had more detail with my uncles fancy snap-on computer than what I got from the Matt at Bill Crispin. He goes on to say that i'll need to do the other diagnostic fee in order to look into the other codes my car was throwing...which I assume I already knew if the first diagnostic test gave me those poor results. Disappointed, I say no thank you, shake his hand and give the service lady $110 for him to insult me. So my main problem was my speedo and they asked me to pay around $250 for them to change the sensor. On my way home, i stop by an auto store, pick one up for $30, jack up the car and change it in under 10mins. But when I got underneath the car I had noticed something that any person with common "car" sense would have easily caught, the plug for the speed sensor was switched with the transmission temperature sensor and apparently it's a very common human error when servicing the trans on these cars, i switch over the connectors and shazam! I have a working speedometer and my trans temp now works. As far as that "thorough" diagnosis. I think that for $110, I paid them to connect a computer to the car, jot down some codes and called me to tell me how much they'd love for me to spend some more. In summary, take your vehicle to someone or some place who knows what they're doing and understands how hard you've worked for your hard earned money and who will truly do their best to help you get your car the righteous service and will do it while most of all showing you respect. This may possibly be just because I dealt with this specific person. But overall he gave me an impression of Bill Crispin Chevrolet that I will never forget. Thank you for reading, Your average "dumb" car owner. read more

I bought my son a used Ford Escape this month. I searched for month knowing nothing about cars or engines. I stopped in never expecting to purchase and left very satisfied and happy knowing I had 3 years or 36000 miles before I'd be spending another dime! And I got to meet Bill Crispin himself. Very nice people. read more

Bill Crispin Chevrolet - Great experience purchasing my son's used car. I stopped in to take a look never expecting to purchase. Best decision ever!!! - Auto Repair Near Me - Saline, Michigan

Great dealership, I was recommended here by a friend and I was not let down. The smoothest, no pressure buying experience I have ever had. They gave me a good trade on on my old truck and sold me my new Silverado at a great price! Tom Saxton took his time going over all of the options on the truck! The OnStar and XM radio were all set up by the time I had signed all the paper work, about 10 minutes total! Very highly recommend this place the whole staff is friendly and seem to be there to help you out. read more

Just had service work done.. Great visit Shelly is the best. read more

This is our third vehical purchase from Bill Crispin. While I've had excellent customer service, Kevin Kelsey was amazing. Thank you so much for all your help and going above and beyond to make this so special! read more

Awful. Absolutely awful. Swung by a few days ago and who I'm guessing was the manager was very very rude. He had TERRIBLE customer service. Some of the worst customer service that I have ever experienced. He was being very disrespectful and not helpful at all towards me. The only reason I'd recommended anyone to get their work done here is if they want to be treated like absolute shit. I do not recommend at all. Take your business elsewhere, just like he told me to do. read more

Words cannot describe how great this place is have to give a big shout out to Michael Herman who went above and beyond to get me a great deal if I can give this place 10 stars I would Also want to give a big shout out to Meghan Lamkin Who took the extra steps to get me a great deal also read more

Did not have a good experience. My girlfriend and I were very clear about our monthly payment ceiling. Even after they couldn't meet it, they continued to push us for over 4 hours into purchasing the car. Worse...when we decided to take the rest of the weekend to make a decision, they talked us into leaving a refundable deposit, which they promptly cashed the same day and we still haven't gotten back. UPDATE TO REVIEW (2/2/2015) I had written a previous review explaining my situation with Bill Crispin Chevrolet. I am happy to say that Debbie Crispin did an amazing job at resolving my situation and going above and beyond to make sure that the bad taste left behind was completely eliminated. After the care and efforts she put forth to fix the issue, I can say that I would definitely go to Debbie for the purchase of a new car in the future. Knowing the passion and care she puts into their reputation and customer service shows that this is a dealer that will make sure my needs are taken care of and my value as a customer comes first. Big thank you to Debbie Crispin for going above and beyond to help us. read more

This is our second lease term with Crispin Chevrolet. We are always given excellent customer service!! Debbie Crispin and her staff aims to meet our needs. We always leave impressed! We will be leasing here for many years to come! The 45 min drive is well worth it!! read more

After a very bad experience at a local GM dealership, I was referred to Bill Crispin Chevrolet. I purchased a brand-new 2014 Silverado three years ago from Dick in the sales department, which was a great experience. Very helpful. Anytime I go in, he remembers me and takes time to check in. The experience over the past three years from the entire dealership has been outstanding. Any issues have been taken care of promptly, attention to detail provided, and a great customer experience overall. Jeff in the service department has been great! Highly recommend this dealership to anybody read more

Listen. I was in another city, calling around to different Chevy dealerships to fix my key. The price was looking towards a sharp $140 altogether. I really wish I remembered these guys names, but when I say that the minute I got here, they were not only very quick but found a way upon walking in to split my bill in HALF?!?! I was amazed. They were also very informative and worked well together tho figure this out. One of them was funny too. Good guys. And now I have a place to get my car checked out, which can be paid for by the money I saved. read more

My wife and I had a wonderful experience dealing with Bill Crispin Chevrolet. Rolando was our point man at the dealership, guided us through the whole process and then introduced us to Randy Carpenter in sales. Who was super kind, efficient and accommodating in terms of not only finding the right vehicle for the right price but also helping us with our little one. While we were waiting on the paperwork, Jay gave us a quick tour of the car tech and answer all the 'how to' questions and within 2 hours we were out the door. read more

I purchased a car from this dealership over a year ago and have had nothing but problems with them ever since. The salesman lied about what the warranty covers and over-hyped the repair services at this facility. The mechanics are incompetent and any time I've come here for repairs my check engine light came on within a week or two later. Overall, I've had a terrible and expensive experience and I regret ever shopping here in the first place. read more

I recently purchased a new vehicle from Bill Crispin with the help of my broker Joe. I chose to use a broker in order to save time and allowed him to do all of the work for me. I did have a few conversations with Jason and he was fantastic in working on my desk. He kept monthly note within my budget and made sure that I was comfortable with the down payment. Great service and I will be completing the Chevrolet surgery. read more

I loved my Saturn Ion, when it died last week, I needed a new car right away! I contacted several dealerships online. Teresa read my e-mail carefully and paid attention to what I needed. She worked with Dave to find the best car for me! Dave showed me my options on two different vehicles, paying careful attention to my request for a specific color. Julie helped me accessorize the vehicle so that it was "just right" and Heather worked with me and the bank so that my new car was affordable. I hadn't bought a new car in 10 years, so it was wonderful to have an attentive sales staff that didn't try to talk me into features that I didn't need and took very good care of me. read more

Went to go check out the used car lot. I would bet my life that they either photoshop the pictures online or play lighting games when they post images online because the cars we looked at were definitely not at smooth as they looked online. That's a huge red flag for me, and is pretty unethical if you ask me. Do they think their customers are blind? The car dealers were pretty nice and gave us a lot of their time, but lost my business when the financing agent (Travis) came out and started to throw an attitude. Tried to pressure us into buying with statements like he would rather sell the car off to auction than to a customer and/or there were other buyers. He'd be lucky to even get close to blue book at an auction. He has some questionable business tactics and does a disservice to himself and his sales team the way he comes on to customers. If you want to buy a used car here then don't go if you want to negotiate price because apparently that will set off some emotions. But seriously, if you're going to buy sticker price, why even have dealers in the first place? just make it a retail shop. The only reason I went to check out cars here was because it had excellent ratings from customers, but I wasn't impressed. Left and just bought a car at another dealer. read more

Just bought a used vehicle and traded in 2 vehicles. Great deal on the used vehicle I bought and I was pleased with the offers on my trade ins. Very positive experience overall....would recommend this dealship in a heartbeat. Great service department, also. Brian Conaster and Shelly Horstman always take great care of me! read more

This time, and every interaction I have had with Bill Crispin has been a pleasant experience. On this occasion, the service department was very attentive, interested, and informative as to my particular issue. They helped me learn more about my car, making me a better consumer. I recommend friends to both the Sales and Services departments. If you're looking to buy, ask for Tom Saxton, or any other of their knowledgeable salespersons. read more

I purchased a 2015 Camaro SS from the Chevrolet Bill Crispin dealership and had a great experience. The salesperson I worked with, Meghan, was incredibly friendly, and did a fantastic job helping me find the car I ultimately purchased. The woman who handled the financial paperwork was incredibly thorough in explaining each component of the purchase. I had a great experience at this dealership, and am very happy with my car! read more

I've had my 2015 chevy trax for a little over 2 years and some how a spark plug already went bad causing my ignition coil to also go bad which cost me $575 to fix on a car that is only 2 years old is a little ridiculous to me. From my understanding spark plugs should last 100,000 miles, I'm at 56,000. Nothing was covered under the warranty and no compensation was offered for the $200 spent on the rental car I had to have. To drive a brand new car off the lot 27 months ago and be out close to $800 in repairs already is crazy. Not impressed with the chevy trax or the customer service received. read more

Made an appointment for oil change/rotation. Greeted promptly and very friendly. Was told about a recall, had this done as well. Was told about an hour to hour and a half to complete. Took one hour. Very satisfied with my whole experience. Looked at a new truck while I waited, told the salesman I was not looking for right away, he still took the time to get the keys and look at it and talk for a while. This place is aces in my book. Great job Bill Crispin team. read more

My experience with Bill Crispin Chevrolet was great. They have an awesome knowledgeable, very caring and professional staff. I had the pleasure of meeting owner, Miss Debbie Crispin. I have a high level of respect for her and how she handles business. She got me in my ideal car. She works hard to keep customers happy and get them in awesome vehicles. In the future I will definitely be doing auto business with Miss Crispin and her staff. Very happy! -GC read more

Bill Crispin Chevrolet has the best customer service when buying a car! I totaled my car (hit a deer) on a Sunday evening, my insurance adjuster came out on Monday and determined that my car was a total loss and on Tuesday I contacted Bill Crispin Chevrolet who had me in a certified pre-owned Chevrolet by the end of the day! My salesperson was Lacey Parker, who was fantastic! She had the vehicle and all of the paperwork delivered to my place of employment! She made it easy and painless! Good job Bill Crispin Chevrolet for treating your customers right! It's so hard to find this type of service anywhere else! read more