I made a reservation, arrived on time and was immediately greeted by Ursula. I noticed the battery…read morein my iPhone 7 was discharging at a rapid rate and was convinced I would need a new battery. Ursula quickly diagnosed a potential issue involving one of my recently added apps that was using a disproportionate amount of battery power. She suggested I minimize usage of that an another app rather than purchase a new battery. Her advice worked. Thanks for having such a knowledgeable, throughly professional and helpful member of your staff.

I will never go into this store ever again. The store employee near the front door was real fast to…read moreask if he could help. I told him that I had an issue with my cell phone. He became uninterested as soon as he realized that I was not going to purchase a new i phone He went on to tell me the store was three hours behind and a technician probably would not be able to fix it and basically told me to fix it myself. The store could improve if they would remove his presence permanently.i would give this store zero stars

I needed some tech help with a text issue and we were in the area, so I stopped in…read more Jocelyn graciously helped me with my issue. I also asked her to review my plan to see if I can get my bill lowered a bit. Since I already had two promotions on my account, there wasn't much more that she could do for me. She did save me $10/mo and because Im in healthcare, I could save a tad more simply by providing a photo of my badge. I uploaded it the next day. A nice overall experience on a crummy winter's day.

I love this store! Bowen and Corey are super nice and helpful! They were patient and knowledgeable.read more

Another great experience on 3/15/26 at this Verizon company store in Mt Laurel, NJ. I was helped…read morethis time by Shy. He is very knowledgeable and kind, especially in the way he explains things. I was having a hard time grasping the issue with my phone line, but he patiently explained it in different ways until I understood. Sky also helped me understand the protection plan and how it's actually layered so you can save money by buying only the parts you want. I didn't even know this was an option. I've asked Customer Support about the high cost of the protection plan many times but no one ever told me about the tiered options. I'll be saving a lot of money. Thanks, Shy and Verizon.

Went in with a issue setting up a smart watch. Alex was incredibly helpful and patient in trying to…read moreresolve the issue. When he exhausted his abilities in the store, he brought on the tech support team, who were also unable to fix the issue. Alex continued to provide updates and assistance through the process with a positive attitude, continually trying to find solutions.

Cellman is local and convenient. They may have had the expertise to fix my phone, but when I was…read moregreeted with "Can I help you?", and replied "You can put you mask on", I was told "I don't have to". Perhaps not, but during a pandemic, this directly threatens customers, especially elderly customers such as myself

Great service.. fast, thorough, reliable, courteous. Suleman was a pleasure to deal with. I will…read moredefinitely go back with any cell phone needs.

The staff was very professional and knowledgeable. I was very happy that they resolved my issues…read more One of the best stores I've been to.

The staff in this store were very accomodating, polite and helpful. When my new phone refused to…read moreallow me to answer calls, they did all they could to help. It isn't their fault the Galaxy A32 5G has problems that continue to exist, even beyond what the store personnel could do. The answer should have been to issue a new phone since the current one was only 2 days old, rather than try to correct the problem. I would definitely return here and recommend them to anyone using T-Mobile.

store manager is very rude and condecending. I came in she asked what I was there for I explained…read moreshe said it's going to be a 30 min wait in case you want to leave....... um no ma'am I'll wait!!! I watched her do the same to 2 other customers that came in after me. after waiting 20 mins another employee comes asks me what I'm there for and then says I can only order another direct tv box online and that the iPhone 16 1k hard drive will not be distributed in store.......... So why did your manager have me sit down and wait for 20 mins when she knew what I was here for?????? worse customer service!!! get new employees asap!

Buyer beware! I wouldn't recommend anyone do any business at this location. The representative Chad…read moreand the MANAGER was completely deceptive when handling my account. I had a grandfathered in plan that is no longer available and lost it due being lied to. I told them that I didn't want to change my existing plan and not only did they change it they added additional services that I didn't ask for. They assured me that nothing would change and in fact my bill would be less. The bill is actually one hundred dollars more than what I was paying previously. They'll do whatever they can just for a commission. STAY AWAY! They don't even deserve one star.

AT&T is perfectly okay with their reps lying to get that contract. We were promised a lower bill…read moreand a free phone with our trade ins. We have messages of the interaction. Not only was our bill astronomically higher than what was promised, we were made to pay for the phone. They went back on every thing even with proof. They don't care about lying, scamming and stealing as long as they're getting that contract. On top of all of that, we are paying hundreds of dollars for horrible service! All that money for phones that barely work! The absolute worst service I have ever had with any provider. I wish I would have read the reviews because obviously this is an ongoing issue. I honestly don't know how they get away with this but hopefully they won't much longer.

Let me tell you something. Gil and Tony were very helpful. I suggest if you want an iPhone, then…read moreyou go to the AT&T right off of the Whitehorse Pike. Towards mt. Ephraim!! Definitely will be returning for any issues if there any that I come across bc these two were very easy going, very genuine gentlemen! And they care about their customers!!

Rude service from a disgruntled employee. My first, and last visit to this location. Too many…read moreother good retailers in the area. Don't bother with this one.

Extremely helpful! I have gone here a few times now for different cell needs. Each time the staff…read morehave been helpful and respectful. They were able to explain my bill and my upgrade options. Highly recommend!