What went well was that the providers are very skilled at their job. They are also very patient and…read morekind. The way they administer the local anesthesia was great. Barely any pain. The only complaint that I have is that their communication is lacking. I recently had an issue with contraindications for the oral sedation and it would have been great to know from the beginning that this was what the issue was. I was initially informed that my insurance didn't want to pay for it. After that was resolved I did the procedure with no sedation but they couldn't finish. I was told to return the following Tuesday to finish only to find out that they only wanted to do half of the remaining work and that I would have to come back a third time to actually finish. I told them that wouldn't work and now I'm waiting for a cancellation because they are booked into next year. Just be clear please.

I had to wait in the chair after my cleaning for over and hour to see the dentist--there was an…read moreemergenccy surgery-fine, but no one came to let me know what was happening-- finally saw dentist -- need fillings --and lady at front desk was kind of rude did not schedule me for the fillings or give me an estimate of how much it would cost me usually there is someone who walks you back to front desk and arranges your next visit for the fillings oh yeah they typed in the wrong code and said you owe $350 dollars for today-- I said no I have UHC and they pay for exams, the manager came in and said "are you calm now?" I said I am calm just surprised. kind of insulting

Dr. Alm was more thorough than any dentist that I've known. He did a thorough oral exam and…read morechecked my gums himself. He was willing to request the x-rays from my former dentist, which I appreciate it. This is my first time to visit this dentist and the whole experience was positive.

I was heartbroken when my of several years, Dr. Nishi Vakharia, moved away. However, my two…read moreexperiences with Dr. Alm have reassured me that he will meet the standard of care that Dr. V. offered. Dr. Alm is efficient, a good communicator, and very gentle, and attentive to the patient's experience. I have a rather complicated series of dental procedures that are necessary and will have to be done by a specialist, but Dr. Alm was part of my decision-making process, and I appreciated his advice. I believe some of the office staff as well, but they were just as professional as I have always experienced at this practice.

I've been here over the last two years and love everything about it. Pat(?) the receptionist is…read morevery friendly and welcoming, the waiting room is comfortable-though I've never had to wait more the a few minutes. The hygienist has very gentle hands; my gums easily bleed-never a problem here! The dentist is very knowledgeable, actually a university professor, friendly, explains everything before he does it. Yep, this is the place to go!

I have never experienced in my life such bad customer service. I had an appointment today at 830…read more The girl who took my phone number wrote the wrong number so they couldn't reach me to confirm my appointment. What did they do? Canceled without letting me know. I changed plans and work schedule and wasted my time for nothing, they just canceled my appointment. Bad business you guys!

I've been seeing Dr. Roybal for about 3 years. It started with a need to replace a veneer on a…read morefront tooth and getting the rest whitened to match. Dr. Roybal and his staff were wonderful and even though it took a little longer than I would have liked to get my permanent veneer, they refused to settle for one that was less than perfectly matched to my other front tooth. Since then I have used them for all my dental needs. Yes, they have a very nice office and many of the comments suggest that cushions into your bill, but they also have a wonderful staff of hygienists and office managers that are some of the sweetest and most attentive I've encountered in any office. Most people are afraid of the dentist and obviously there is nothing fun about dental work, but Dr. Roybal and staff are always paying attention to make sure you suffer as little as possible if at all. Today I had my first root canal...no fun. But Sammy was by my side the entire time and was an absolute delight and made what had full potential to be the worst 3 hours I've had in a long time, completely relaxing. Dr. Roybal will be my dentist as long as I'm in Santa Fe and I hope he can keep those lovely ladies around too because each and every one of them has a special and caring touch that takes those dental jitters away.

Once Dr. Roybal left and Dr. Gardner and others took over, the quality of dental care plummeted…read more They did an expensive bridge for me which had to be redone because of a poor design that led to complications. I was told my only option was for them to put in a new bridge. I transferred to a nearby dental studio with better reviews and could Not be happier. I would recommend not going with City Different. Very disappointed, not to mention paying a lot of money.

I am so thankful to Dr Wynn and all the lovely women who make this practice such a comfortable…read moreenvironment. I have had some dental emergencies and they have helped me through them. I feel at ease and I am soo grateful for that.

Dr. Christianson is top notch and I only wish my UHC plan had him on my current plan :(…read moreWhen I worked for the State I had Delta Dental and started going here from several coworkers recommending him. He was honest and gave me a valuable money-saving second opinion for crowns that another dentist said I absolutely had to have! I miss the good vibes in their office and have since recommended him to others fortunate enough to have him on their plan!

$720 for just a checkup folks. Yes, $720 for a dentist checkup today. At that price, I thought he…read morewas going to clean my teeth, fix my life, and arrange a nice Jewish marriage for me on the side. Even my wallet said "Oy."

I was told to book two appointments for plac removal. I was told the insurance company would be…read moremore likely to accept and avoid our of pocket costs. Well then comes the nearly $400 bill. After speaking with insurance company they rejected Coverage for 2nd appointment. I will never step foot in that office again. I requested pre-auth when I first started going there. Also they moved and changed my appointments SEVERAL times by simply sending me a confirmation text. No heads up. No ASKING if I could. Just changed my apps last minute.

I would give 10 stars if I could! My granddaughter needed to have her wisdom teeth out and wanted…read moreanesthesia. Our dentist in Taos referred her to Bonita Medical Center. She will be a Senior when school starts in August and wanted them out before school started, a tight timeline. I called and spoke with Annie who she could not have been more helpful and understanding. She scheduled the consult for 4 business days out and said she couldn't schedule the surgery until after the consult. I mentioned that I was concerned we would miss an open slot if we waited, as time was short. Annie called me back a few minutes later and said she had gotten approval to reserve a slot the following week! I so appreciate her caring nature, professionalism and her extra effort to help us out. Bonita also comes highly recommended by Dr. Kayci Harris at Northern New Mexico Dental Center in Taos. And by my son, who works for DDent Labs in Santa Fe.

First Strike is the 4 phone calls it took to book the appointment, second, sadistic Annie at…read morereception who literally ignored me when I came in a few minutes early for my appointment, after my call saying I would not be there as early as she wanted me. Then her ignoring me for minutes after my arrival (I called again while in reception while they chatted away ignoring me.) Then not telling me the doctor had gone into procedure until I had been waiting over an hour. It was another 40 minutes before seeing the Dr. Schow who literally lied to my face did not bother to read the paperwork Annie insists I fill out so the Dr. could review it before my appointment - Dr. Schow is inept. He didn't read anything I filed out, when questioned about the diagnosis of another Dr. and when caught in that lie seemed smug and contrite. Trust this Dr to perform surgery HELL NO. They are downright mean, even sadistic, unprofessional, and a complete waste of time and money (they don't take most insurance,) I suggest if you can go elsewhere to do so.

Excellent dentist. Had a filling with him yesterday and was eating dinner a couple hours later with…read morezero pain and a perfectly adjusted filling. He has a calm demeanor that put me at ease. Would definitely recommend.

When my dentist, Dr. Nishi Vakharia, left Santa Fe, I was really sad. He was a great dentist! Dr…read more Matthew Alm took over his practice, and now that I've had a few appointments and procedures with him, I'm really happy. Today he filled a cavity. Numbing shot was slow and not painful. He narrated the entire procedure, so I knew exactly what he was doing with each instrument and in each part of the process. It was very reassuring. And he was very gentle. I am so happy that I don't have to look elsewhere for a dentist--and don't have to be afraid! (I'm not particularly afraid of dentists, but aren't we all a bit nervous about dental work?) I highly recommend Dr. Alm. Also--the office staff and dental assistants have always been great, and that continues to be true.

I needed a lot of work. Replacement of lower bridge, new upper bridge from scratch. All stemming…read morefrom car crash decades ago. Been a long road, outliving the dentists my family used back East. Here in NM the past three decades, i used another dentist who had to leave his practice because of illness. So, I was starting from scratch with Dr. Appelbaum...needing a complete revamp of work over the years going back to that car crash in 1955. Dr. Appelbaum's professional style completely matched my outlook, preference and needs. He is appropriately caring about quality and function. He let me know from the gitgo, that if I felt further adjustments were needed, he would fit me into his schedule somehow...asap. My new bridges are superb. They work as they should rather than trying to exactly replicate my mouth...which was distorted a few ways in that ancient accident. I can feel the difference, positive changes happening, day by day.

Have you ever been to a dentist that does not accommodate emergencies for established patients?…read more Neither have I until I became a patient of this practice. The hygienist was great but the dentists and staff were the worst! The front desk staff knew nothing at all about dentistry. They had no clue as to dental issues. I lost a tooth because of their negligence and refusal to schedule me for an emergency.

What could improve? Bigger office. Working areas for staff and patients are all much, much too…read moresmall. "Dentistry on St. Michaels" feels start to finish a little like a pop-up dentistry in a war zone; a bit of exciting atmosphere but not a recommended one. I was told I must return to the office within two days after my root canals for permanent crowns--but each time staff on phone--after my root canals--told me sorry, no appts available for weeks--sorry. Over weeks and even one time over a month--I had to fear temp crowns would break or become infected and a new root canal could be needed. Appts that should take a half hour can take three hours, as you do not have staff devoted to just you and your appt. They, poor things, the jumping-around staff, must leave you to go work on many other people and eventually, many people later, wind their way back to you, you waiting and wondering and listening and tense in your chair. I am a survivor of a two-day sepsis episode in an ICU years ago: I now for peace of mind and possibly to prevent another dangerous episode require two tiny amoxicillin capsules before any dental appt. All dental offices all my life have given these to me on request, but not this one: a clearly angry office manager did not believe me about my surgeries, or the metal hardware in my leg, or my previous sepsis infection; she told me I must bring in something signed by one of my former surgeons. Amoxicillin these days is cheap and does not harm the patient in that tiny dose, my surgeon said to me; he said I must always request it. He said he was puzzled by their need for me to prove my need--said he couldn't make them give me amoxicillin, all he could do was write the note, and hope it helped. If you come in for a cleaning you can be stunned to hear, when you ask "No Xray exams?" that no, there won't be, that day, because your dentist is only in two days a week, and your dentist would have to review them. Three days of the week your dentist is in Albuquerque. Make another appt for the exams, please! I thought one day it was my duty to tell the dentist after a pain injection that it was the most painful shot I had ever experienced. To my horror, the dentist simply looked at me, eyes unchanged, and let the comment fade. That dentist's day, I suddenly realized, had been so crazy and overpacked and harrowing she was at wits' end. The shot was done and that had been all that mattered. No thanks to all. Apparently that "Saint" in their title is meant to cover a lot of sins of omission, and express hope that something run on the cheap in too small an office and with too few dentists in a town too terribly desperate for good dental care--can cheerfully wing it and survive. I wish each and every one of these employees at "Dentistry on St.Michaels"--desk staff and hygienists and even the dentists--finds a next and better place to be. And each helps the rest to do so, too. (In the majority of the staff there is a real sweetness.) You all deserve a better and prouder place, just as any wishing-on-a-star dental patient does.