Plenty of retro and modern games if that's what you're looking for but the people running the store and the employees are dishonest and will undersell you on your trade ins. Went in 5/27/25 to trade in some collectible figures for a PS2 I was looking at, after ab 30 minutes of waiting for an appraisal the staff comes back and says my figure is worth 192 on a trade for IN STORE CREDIT (w/ 20% added for trade in Tuesday's) not knowing the true value of what I had at the time, I accepted the trade and ended up buying a PS2, memory card, warranty, and 2 PS2 games as well which ended up costing me ~300 in total; despite having a figure worth 4-500 I was given a fraction of what it was actually worth and ended up OWING them money. They then claimed that I need to remember that "they are a small business so ‍" What VGH failed to realize is that I had NO issue trading the item in to them since WITH the money I got from the trade I was going to immediately spend it back at the store meaning they would only stand to have made money on our transaction. The issue I have is VGH pulling an underhanded move like this then turning around allowing me to then spend more of my money in store (when my trade-in value was never met in the first place). TLDR: VGH lost a potential returning customer who would have given significantly more money to this company in time than what they got by cheating me out a SINGLE collectible figure. EDIT: I was also given a 3rd party PS2 controller when I bought my PS2 which is a laughable business practice. read more

The racist undertones were apparent once we walked through the door to return a single game controller that was purchased less than 24 hours as first time patrons. We received a humiliating lecture in not reading the receipt which has 8 different store credit policy that makes no sense considering this store appears to be a small vendor that relies on thr community to keep the doors open. But the icing in the cake was the store manager I believe, he didn't announce his role, slipped out of his mouth that most niggers can't read as the cashier was preparing the cash back return for the item after saying he will allow it this one time. I guess he decided to break his own policy that is written on his receipt of no cash back returns - only store credit by how huge my eyes got when I heard the horrible word come out of his mouth. I will never return and I feel sorry for the African American male store cashier that works there for his calm and kind demeanor is what made me purchase in the first place. I will also be reporting this place to the BBB as well, maybe I don't know how to read how to make sure racists store receives reviews that hurt them just like they hurt their customers. read more

Very friendly,, they treated Jeremiah very nice although he had many questions,, he even brought a trade in ,,, the day we went they had bogo sales ,,, it's a family owned business which is an awesome one especially in a military area read more

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Great selection of old video games and consoles. Sooo many PlayStation games, came in and found exactly what I was looking for. A bit on the pricier side. read more

I came in last night looking for a PS Vida. And some switch games. They had some they were a little high priced but I bought them anyway. They asked for a review and I said sure I'll give them one. Today I found a PS Vita that was a really good deal. So I went back here to get a game that looked good. They've have this game inside called resistance. Now Online and everywhere else is selling the game for 20 bucks. I asked if he could come down a little bit on price because of other locations and the price they have it listed at. He gave me a nasty look and stated "we don't operate like that. If you want cheap things get them elsewhere. " I am from out of state and we don't act or say things like that to customers. Especially ones that came into your shop and spent 100 bucks last night. That's just bad business. I will never be back here or recommend this place. read more

Video Game Heaven - Norfolk - Video Game Stores Near Me - Norfolk, Virginia

They have a huge selection, with systems and rare games you won't see anywhere else. Very helpful staff, prices are pretty reasonable for the used games, better than eBay for sure. Go here instead GameStop, support local small businesses! read more

This is my go to place for anime figurines. I get them cheaper than what I would pay for them online or at anime conventions. Convention I went to had a vendor want 60 dollars for a figurine that I found at this store for 45 dollars. They have a great selection of figurines from popular shows like One Piece, Naturo, Re:Zero, etc. as well as figurines that are harder to find such as vtuber figurines from Hololive. Game selection is great as well ranging from as old as the Atari 2600 to as new as the PS5 and Xbox Series X. The staff seem like they don't care but are very friendly and helpful once you approach them. This is definitely the best place to go if you live in Ghent, go to ODU or are in the area of Downtown Norfolk. read more

Vintage and next gen game store that sells anime merch. They have a very good selection of used games from the Original NES all the way to PS5. Always welcoming and they play good music to get you into the mood to look for older games. Prices are decent considering the retro videogame market is gross enough pricewise. The only reason this doesn't get 5 stars is the parking sucks. read more

I have been to this store on several occasions after first checking out the beach store. This one is larger with more selection. They also have something the other two stores do not offering repair. The location is in the heart of Ghent. Parking is off street and free. The visibility is decent, but it may be easy to pass up. They are across the street from the new Starbucks. The staff really shine at this location and that's why I have returned. If you like Game Stop then you will find a different model of new, used and retro gaming that GS does not offer. They added a repair area that works on game systems around a year ago. The staff is crazy knowledgeable about everything gaming. They know the history of the systems, when new systems are changing and most important to customer new releases of games to get a heads up. My interactions with the staff and there expertise gives them the extra star. Purchases at the register have been smooth and friendly. I would recommend checking them out for your gaming needs. read more

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As someone from out of town, I was blown away but the selection of the games, manga, stickers, and just about everything. Can't recommend this place enough if you are an avid retro game collector. read more

Lots of stuff! My kids love looking at all the video games and oooo-omg and ahhh-ing all the things they want. It's incredible how far Japanese anime and Asian culture has embedded itself here. Love it! read more

I come to this store and location somewhat regularly and have been for almost a year now, every time before this has been 10/10 but an associate with a name starting with G acted like he would rather be anywhere else while checking me out, I just had a few questions about some trade ins and some games and he acted annoyed the whole time while being rude and unprofessional, rolling his eyes at questions and was not friendly at all. All other staff I've worked with have been nice but he was rude Af read more

This place was awesome, I've been looking for a store like this for years now and I found this and had to go. Took one of my friends down there just to see what it was like, an hour later I left with no regrets as it was exactly what I was hoping for. Strongly recommend to anyone who plays video games or watches anime. Even if you don't, go check it out and I'm sure there will be something there for you. I felt like a kid in a candy shop while I was here. read more

I had a great time at this place. The staff was very helpful and there were so many games and consoles including vintage ! read more

Video Game Heaven - Norfolk - Vintage games side - Video Game Stores Near Me - Norfolk, Virginia

Finally. A retro gaming store in the downtown area of Norfolk. Ghent specifically. No more dealing with the cruddy Gamestop on 21st st, if you don't want to. VGH has expanded to 3 stores and their newest location looks like it's going to be their best one yet. Square footage wise it's definitely the largest and they're still in the process of filling up the space. You will find pretty much all of your retro game needs here especially if you're into the Nintendo era's of gaming. Classic NES, Super NES, N64, Gamecube, etc... It's all there. Sony Playstations 1-3, it's all there. X-Box 1 and X-Box 360. Yeap that's there too. Same goes for Sega. I saw Master System, Genesis and even Dreamcast cartridges as well as the portable Game Gear. Now if you're really old school... there's even Atari 2600 hardware as well. (My generation). I also saw a boxed Atari 5200 on the shelf and cartridges for the 5200 and 7800 systems in the cases. Even the infamous ET cartridge was on the shelf, for those of you that know about that stinker. In addition to selling old systems and games they also have a repair and refurbishing area in the back can pretty much fix or rebuild just about any of those classic consoles. You can find the Ghent VGH location on Colonial Ave about a block from 21st street. They're located in the same shops as Cogan's, Local Hero's, Cafe Stella. Parking is on the street and there's a small lot behind Cogan's that all the shops also share. read more

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What an awesome gem! I love this store, it's got something for everybody. I like their selection in comics that aren't DC or MARVEL (they have a good variety of those as well). They have shirts, games, artist books, etc. Check it out, it's a fun store! read more

Back in February of this year I went to their colonial ave store, after calling about having my ps4 pro repaired. Quoted me on the price, told me what the procedure was if it couldn't be fixed ( I would lose a $15 dollar deposit for technicians time, i respect that.) When I arrived, they took my console in and my deposit and told me they would give me a call in a few days with good or bad news. Four days later, they called to tell me they were going to give me a full refund for even the deposit, because my console was fixable, but their equipment to do so was broken, and they had no idea when that would be fixed so I should just call in a few weeks or until it was fixed... fast forward to yesterday at 6:45, I called to inquire about the tool being fixed. The man who answered the phone said he was unaware if anyone was still in the back doing repairs, as they had gone already left for the day, but could still transfer my call to see if i got someone. Unfortunately, I don't remember his name, but he said after I asked that the tool was indeed fixed, but right now there are a lot of repairs so it could take up to 7 business days, if not longer. told him that would be alright, i just wanted to get it fixed. I went on to ask if it was better to bring it in right then, or tomorrow, because the other guy who answered the phone said that the tech was if not already out, on the way out the door. He said whatever was convenient for me, tonight, as they will be open until 8, or tomorrow morning. I told him Id bring it by tomorrow, because it was already late. Then TODAY, when I showed up to drop of my console, guy at the front counter said they were "at capacity, and you should have given us a call first." I informed him I did, and this seemed to shock him, as he went back into the back to double check. When he came back out front, he said that they were indeed at capacity and I should give them a call another time to inquire, and that he appreciated me. I'm a chump and don't know where else to get my console fixed, so i'm just gonna have to wait until the ps5 releases at GameStop. read more

Video Game Heaven - Norfolk - my refund from February where they couldn't fix my console - Video Game Stores Near Me - Norfolk, Virginia

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This place is still going strong and has the best collection of used games in the area. They also have unique collectibles and hard to find game system accessories! I highly recommend you check this place out before you go to GameStop. SUPPORT LOCAL BUSINESSES!!! read more

This place is cute...all of them are...its a nice walk back in time. They have LOTS of old games for just about all of your favorite 80's-90's consoles, they also sell the consoles and controllers which is cool as I'll be needing a new one soon. They have a very reasonable return policy and offer store credit should you decide to return anything. I can definitely see myself coming here often this summer. read more

not enough anime but still a cool Store 10/100 ;3c MORE ANIME!!!! the staff is really nice tho I feel like they genuinely care about my well being. One time I spilled Mountain Dew Baha Blast all over their floor and I wasn't yelled at! Thanks for being the best video game store in the 757!!!!!!!!!!!!!!!!!! read more

Disappointed I've ever been to a gamestop. This store is way better and the used games they have here are in amazing condition! Staff is really helpful and knows there stuff. I highly recommend this store to anyone and everyone. If you're on budget come here. If you're trying to buy older games come here. From vintage systems like Atari to dream cast to newer one like he PS4 or XBOX ONE they have it all. Come check these people out! read more

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I stopped in here by accident, looking for the comic book shop (it's a few doors down). I was pleasantly geeked out by the retro colors and fancy cases sorted by system. Cases being the qualm as well. Everything was in a locked glass-front case, so you couldn't even flip an empty case around to read about a game. I guess the staff could let you look at one, but I didn't have any interaction with them, other than an incoming 'Hello.' They were chatting with two other folks. I ended up whipping my phone out to check on the game in question, I also found the game significantly cheaper on Amazon. I'm a fan of supporting the local shops, but not a fan of all the hands off here. This would be a good place to pick up a reliable copy of an old NES game. Not a great place for the random purchase of a used Wii-U game. read more

Have an NES, SNES, N64, and any other retro system (or even the Retro system)? Come to this place to get your retro fix! Forget going online and waiting for shipping! I am retro kid at heart! This place is well laid out and looks like it will provide more space and possibly more gaming choices to their customers. I recently stopped here and it was still empty but I can't wait for the store to fill up some more. The staff that day were great, but they haven't ever disappointed in any location! I'm glad to see that they listened to their fans, and went with Ghent as a location, or at least this fan when they asked for suggestions on Facebook! Great to see it close to home and not have to travel to get my retro games! Rest assure, that I am more than certain they will be getting 5 stars next time I write about them! read more

My husband and I should have never found this place! We visit here almost every month, which doesn't seem like a lot but when you drop 150-200 each time it adds up. We love the remodel games they have. We have bought 3 of them so far and love all of them. The guy who is always at the register is awesome! He knows the games and has no problem helping everyone in the store. This guy rocks and is one of the reasons this place gets a 5 star vote!!! We always look forward to our next visit there so we can get more games and my husband can get his surge fix. read more

Love the place. Great place to get back to the golden age of gaming. NES, SNES, Genesis, etc. You name it, they got it. Kudos read more

Really great selection might be the best selection around however they sometimes charge almost double for what the game is worth, places like oldskool have much better prices in my opinion although if you're looking for a hard to find game they probably have it which is nice, living in Newport News I wish they had one in the hampton area so I wouldn't have to cross the water but overall really solid store super friendly staff no complaints! read more

We brought our Nintendo here, the service was great., the price was fair, and they fixed pur Nintendo within 24hrs. It is now working like a champ with no complaints. They also have a great selection of games reasonably priced. The staff communicated the diagnosis to our console and even offer 90 day warranty while alsp showing is some tricks to upkeep our system better. All arpund gpod experience we. read more

Great customer care and fantastic selection. Your one stop shop for everything gaming - take my money!

Very cool place, especially if you're into retro games. Staff is always very friendly and knowledgable! Like most stores that buy/ trade games, if you stop by frequently you're bound to find a real gem for sale. This is a convenient new location, I'll definitely be visiting again. read more

Great place to go for a blast from the past. The staff is friendly and helpful and their selection is pretty impressive. Definitely worth stopping by for a look. You never know what you'll find. read more

I love video game heaven! The selection of retro games is great and prices are comparable or better than amazon (at least for PlayStation 2 and PS1 games, which is all I have purchased there). The staff is friendly and helpful. The shop is organized, clean, and easy to navigate. I highly recommend checking here before purchasing a retro game online. Awesome experience! read more

Came and traded in games twice. First time, I got way more than I planned on. Second time, not so much. Overall I think they are fair. Also, their boxless game selection is awesome as it's nice to pick up an old game for a few bucks. read more