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    Video Game Heaven - Chesapeake

    4.7 (19 reviews)
    Open 10:00 am - 8:00 pm

    Services - Video Game Heaven - Chesapeake

    Video game console support

    Video Game Heaven - Chesapeake Photos

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    N64 Controller Pak and Cruis'n USA
    Joe D.

    It's high time I updated my review for this location as the original one is several years old now. Of the 3 VGH locations this one is my favorite. I find this location has the a great yet diverse collections of games and supported consoles, whether it's the current generation (PS4, XBox One) or the older platforms. One of the great things about this location is they really seem to push new stock into here all the time and that turned me into a regular customer. Whether I'm shopping for myself or a friend who's down in Charlotte, NC. I try to get in here every couple of weeks to see what's available. The staff here is super cool and always helpful and I can't stress enough how wide their variety is. Also they do much better on trade in's than the chain game stores. No matter what console you collect for you'll probably find something here.

    I emailed them for a quote to replace 1 joystick on my son Nintendo Switch Lite. They told me it would be $170 to fix. The game itself is 199.00. At that price I could just buy him a new one lol. WITW

    The games I now have.  Fully functioning beauties!

    See all

    7 days ago

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    1 year ago

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    9 years ago

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    3 years ago

    Purchased a NES, personel were knowledgeable & helpful! Prices were fairly reasonable.

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    5 years ago

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    11 years ago

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    Ask the Community - Video Game Heaven - Chesapeake

    Review Highlights - Video Game Heaven - Chesapeake

    They have games for just about every classic system from Atari to the current gen stuff,they even have some of the more obscure consoles and games .

    Mentioned in 3 reviews

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    Video Game Heaven - Norfolk

    Video Game Heaven - Norfolk

    4.1
    (32 reviews)
    $$

    Plenty of retro and modern games if that's what you're looking for but the people running the store…read moreand the employees are dishonest and will undersell you on your trade ins. Went in 5/27/25 to trade in some collectible figures for a PS2 I was looking at, after ab 30 minutes of waiting for an appraisal the staff comes back and says my figure is worth 192 on a trade for IN STORE CREDIT (w/ 20% added for trade in Tuesday's) not knowing the true value of what I had at the time, I accepted the trade and ended up buying a PS2, memory card, warranty, and 2 PS2 games as well which ended up costing me ~300 in total; despite having a figure worth 4-500 I was given a fraction of what it was actually worth and ended up OWING them money. They then claimed that I need to remember that "they are a small business so ‍" What VGH failed to realize is that I had NO issue trading the item in to them since WITH the money I got from the trade I was going to immediately spend it back at the store meaning they would only stand to have made money on our transaction. The issue I have is VGH pulling an underhanded move like this then turning around allowing me to then spend more of my money in store (when my trade-in value was never met in the first place). TLDR: VGH lost a potential returning customer who would have given significantly more money to this company in time than what they got by cheating me out a SINGLE collectible figure. EDIT: I was also given a 3rd party PS2 controller when I bought my PS2 which is a laughable business practice.

    The racist undertones were apparent once we walked through the door to return a single game…read morecontroller that was purchased less than 24 hours as first time patrons. We received a humiliating lecture in not reading the receipt which has 8 different store credit policy that makes no sense considering this store appears to be a small vendor that relies on thr community to keep the doors open. But the icing in the cake was the store manager I believe, he didn't announce his role, slipped out of his mouth that most niggers can't read as the cashier was preparing the cash back return for the item after saying he will allow it this one time. I guess he decided to break his own policy that is written on his receipt of no cash back returns - only store credit by how huge my eyes got when I heard the horrible word come out of his mouth. I will never return and I feel sorry for the African American male store cashier that works there for his calm and kind demeanor is what made me purchase in the first place. I will also be reporting this place to the BBB as well, maybe I don't know how to read how to make sure racists store receives reviews that hurt them just like they hurt their customers.

    Electronics Overhaul

    Electronics Overhaul

    4.3
    (20 reviews)

    My father passed. I had his laptop and it has a bit locker security that I couldn't find the papers…read moreto, I was not able to get into the laptop. I dropped it off, paid a $40.00 deposit. I told him exactly what the issue was, to bypass the bit locker. He didn't need to diagnose it. I was told the repairs would take a week. One week passes, I get no call or update. I called and was told that it was a lot of work and he needs another week. Another week passes, I hear absolutely nothing, no follow-up call from the company. I called 2x more and was THEN told that they are really busy and backed up and needed another week. Another week....is all I could get from him as an update. Its been 1 month and a full week and he still never fixed it, nor did he ever call me to provide an update. I finally had had it and went to pick up my laptop and not use his business. He had taken some time to even locate my laptop when we asked for it back. I should have been more aware when I came there, as the store is literally stuffed from front door to the back and ceiling with electronics, in disarray and barely any space to walk in there. I should have been told at drop off how backed up they were, that it would take a while to even get to my laptop from the start. Had I known that, I never would have left it there to begin with. They also refused to give my $40.00 deposit back. Im guessing they need it more than I do. I do not, recommend this business at all. Unprofessional and deceitful regarding repair time frames and never reaching out to give me an update, not once.

    Very Happy with the Eletronics Overhaul!! Came to my home went through my computer and fixed my…read moreproblems because I got hacked... Now my computer is working beautifully at a very reasonable price. I highly recommend this service!! Thank You Again!!

    Video Game Heaven - Chesapeake - videogamestores - Updated August 2026

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