1. Vidov West Salon

    1. Vidov West Salon

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    New York, NY

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    Vidov West Salon

    4.5 (88 reviews)
    PriceyHair Salons
    Closed 10:00 am - 6:00 pm

    Services - Vidov West Salon

    Applying hair extensions

    Bridal hair services

    Vidov West Salon Photos

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    Recommended Reviews - Vidov West Salon

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    I'm keeping my stylist anonymous because I've been loyal to this salon for years and have worked with them even longer. But this experience was so disheartening, I feel compelled to speak up. I've never colored or processed my hair before, and after two years of carefully planning a balayage, I walked out feeling unheard, patronized, rushed, and completely let down by both the process and the result. I had booked a full highlights/balayage service but was triple-booked, my stylist was juggling two other color and cut clients during the course of my appointment. That alone isn't the issue (I don't expect undivided attention), but it becomes relevant to how badly this appointment unraveled. The consultation was rushed. I came prepared with 10 to 15 reference photos and carefully explained what I did and didn't want in each. My stylist, who's normally attentive and thoughtful, seemed distracted and disengaged. They didn't ask clarifying questions, offer suggestions for my skin tone or undertone, or walk me through a clear plan. The only direction I got was a vague: "We'll do dark chocolate brown highlights." I trusted them based on our history, but in hindsight, I shouldn't have ignored the red flags. The bleach and first toning left my hair bright copper red, nowhere near the sun-kissed caramel, honey, or chocolate tones I showed. I was reassured not to panic and told that "it takes a while to get the tone right." Fair enough, I know coloring is a process. But what happened next was unacceptable. As the stylist's second of three clients arrived, I was abruptly handed off to the salon owner without any explanation. Just: "This is my boss." No briefing, no conversation. The owner then proceeded to patronize me, suggesting I was just not "used to seeing color in my hair," and even asked, condescendingly, "Do you think we were going to get anywhere today? Because your body language seems standoffish" and imitated me shrugging. I was trying, admittedly frazzled but respectfully, to explain how far off this was from what I had asked for, and instead of support, I was made to feel naïve and dramatic. They toned it again, lightly, so lightly it barely made a difference. The result looked like faded, coppery box dye: cheap and flat. I expressed clearly, multiple times, that this wasn't what I wanted. I was told to "give it a week" and "it'll lighten as you wash it." Meanwhile, the stylist and owner kept reinforcing to each other how "good" and "much better" it looked. But this was not the color I asked for. It didn't even look like a professional balayage. It was dull, uneven, and utterly off-tone. I paid $500 for this, and was practically rushed out the door. I had looked forward to this for years, and I left feeling hurt, dejected, and honestly a little humiliated. I've always had so much fondness for this place, and especially for my stylist. But this experience has left me completely shaken in my trust. I showed my hair to six friends--all of whom I had previously recommended this salon to--and every one of them said the same thing: I should have received a full refund. Instead, I'm left with damaged hair, a hole in my wallet, and the sting of being treated like an inconvenience in a place I once loved.

    What I got vs what I asked for

    Terrible experience. Customer service was atrocious and they botched my hair. I originally went in for a single process and gloss. I had sent photos of my hair and what I wanted beforehand as well. I was quoted $250 when I got there the stylist said I need highlights and a single process and gloss. I was okay with this as long as the result came out okay. It didn't. The highlights were only put on the top part of my head, they are thick, uneven, and discolored. I wasn't told the price of anything until check out and it came out to $430 + tip. When I inspected my hair later I noticed how bad it looked. I called the next day to ask what can be done and the manager said I can come in the following day for the owner to fix it and that I wouldn't "leave unhappy" I went in for my appointment today to have my hair fixed and the owner decided she didn't want to fix it because it would take too long. I let her know I missed class to come for the appointment and she said "well no one told you to do that" she stated nothing was really wrong with my hair despite the evidence that it was messed up. I asked for a refund and she refused to give a refund or fix it. I've worked in hair salons for over 7 years and have never experienced customer service this terrible nor would I ever give service this terrible. Appalled and disappointed.

    Debora L.

    LOVE LOVE my hair!! The definition of a master stylist CAMILO is very thorough with his work and the details of my balayage is just amazing. It was worth every penny, my experience with him has been nothing but amazing. I finally found someone I can definitely trust and follow everywhere! Love the atmosphere of the salon and the staff is super nice. Outstanding in every way, highly recommended

    Tricia O.

    Highly recommend booking an appointment at Vidov Salon. I walked in with a botched up hair cut that I'd given up on. I'm talking 5 months in a ponytail. Seth fixed that cut beautifully, and also did an amazing job making my light auburn hair color look amazing. I haven't felt this good about my hair in 20 years and I'm walking on air. Best Salon in NYC!!!

    My Mens Haircut after. How was I supposed to go to a meeting with such hair?!

    I visited your salon during the summer (06/25/22) and was extremely disappointed with my experience. I called ahead to request a stylist who was experienced with cutting curly hair, and was assigned to Sean (or Shawn). Unfortunately, Sean did not do a good job cutting my hair and left me to style it myself using a hair dryer and diffuser!!! This was very unexpected, unprofessional and unacceptable. I was extremely disappointed with the level of service I received. I would not recommend your salon to anyone with curly hair, as it is clear that your stylists are not trained to properly handle it. I had an important meeting after that day and I ended up rescheduling it because I looked terrible. The manager was supposed to call me back but never did. 0/10

    Allie S.

    I've been coming to Vidov for over a year now and I'll never go anywhere else! It's so hard to find a place that knows how to color blonde hair & keep it healthy. Callie is so talented and knows how to achieve your perfect blonde. Can't recommend her enough!!

    what my hair looked like before. a bit faded, could have evened out some slightly unblended highlights. altogether not terrible

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    4 years ago

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    1 year ago

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    8 months ago

    Loved my blowout here! Quick, and great quality. I was given coffee and water and prompt refills :) loved how my hair turned out!!

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    1 year ago

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    2 years ago

    I had the most amazing blowout here while visiting New York recently. Highly recommended!

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    2 years ago

    Not professional the stylists that work there are very poor skills . The owner she think she's knows everything (old style) .

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    3 years ago

    I have super long and thick hair and Alison did a great job with my blowout. Thank you!

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    7 years ago

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    4 years ago

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    6 years ago

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    3 years ago

    900 dollars!!! my hair looked better when I walked in. 900 dollars!!!! I am reporting them to the better business bureau.

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    8 years ago

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    6 years ago

    Brad is extremely talented and a consummate professional, and all the staff are Warangal and welcoming.

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    Page 1 of 3

    Ask the Community - Vidov West Salon

    Review Highlights - Vidov West Salon

    Arielle is by far the most amazing stylist I've ever gone to -- I came in for an Opti treatment and haircut.

    Mentioned in 9 reviews

    Read more highlights

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    YUME Hair

    YUME Hair

    4.6
    (81 reviews)
    1.3 mi
    $$

    I had my hair done by Masaki and was extremely disappointed with both the result and the way my…read moreconcerns were handled afterward. I paid $480 for my appointment and left with hair that looked patchy and not like what we had discussed. While disappointing results can sometimes happen, what bothered me most was the complete lack of communication afterward. I reached out to Masaki on May 13 regarding my concerns and attempted to resolve the issue privately. I never received a response. It has now been about a month, and despite giving plenty of time for a reply, I have been ignored. I did not immediately leave reviews or make public comments because I wanted to give him the opportunity to address the situation directly. Unfortunately, that opportunity was never taken. For $480, I expected a higher standard of work and customer service. Based on my experience, I cannot recommend Masaki.

    Updating my review: I used to come here because the haircuts were strong, but over time the…read moreexperience deteriorated significantly. Appointments became rushed, started late, and lacked even basic professionalism. You're barely greeted when you walk in, and the overall tone makes it feel like you're inconveniencing them just by being there. I told them multiple times I had a head injury from a concussion and the lack of care was very concerning how abrasively they washed and handled my head. My most recent appointment was a complete failure. I asked for a warm, golden brown and came prepared with multiple reference photos. While the color was processing, I clearly flagged that it was pulling purple. That concern was dismissed, and the product was left on longer. The result was the darkest my hair has ever been, almost black with a cool, purple hue. The exact opposite of what I requested. The color job is all mismatched, the lower part of my hair significantly darker, the roots are sloppy and uneven. When I pointed this out, the response was defensive and dismissive. At one point, I was sarcastically asked if I wanted to "bleach it," which is an inappropriate and careless suggestion for already fine hair. It was mind blowing to have this handled so poorly and then be rushed through a cut that does not look anywhere close to the quality of the past cuts. I followed up requesting a refund, given that this will take months to correct and fade, and received no response for over 48 hours. It's not even about the money - it's about the severe lack of respect. What's most surprising is that this level of defensiveness and lack of accountability was unacceptable, especially after such a grave mistake. Instead of thoughtful adjustment and ownership, the response was dismissive in the moment and silent afterward. Mistakes happen. How they're handled is what defines a business. This was not handled well. NYC has no shortage of salons that can deliver both technical skill and professionalism. This is not one of them. Updating this with a pic and additional NYC HAIR SALON SEO terms so future customers are warned since the salon has decided to block me after no satisfactory resolution. The pic at the top right was me pre-hair f*** up. Only come to this salon if you'd like to come home and cry.

    Photos
    Bleach with Plex Bond Protection care treatment. 
Minimize damage during the chemical bleaching process.
    Bleach with Plex Bond Protection care treatment. Minimize damage during the chemical bleaching process.
    Full head bleach -Silver Gray-
    Full head bleach -Silver Gray-
    Bob haircut

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    Bob haircut
    Harueh - Nomad

    Harueh - Nomad

    4.5
    (299 reviews)
    1.3 mi
    $$$

    Within the first 5 mins of sitting down for a "consultation", I was told I have frizzy puffy hair…read morein the back, and I needed a perm asap. This was their "best advice for me" and that I should come back and get both together. I only needed a haircut and this was the only chance I got (I am a SAHM with 2 kids and minimal backup except this day) so I said I would consider it but I need a cut now. It was 6 months since my last. That must have just not been the right thing to say bc I was judged, insulted during the entire session and I got the worst haircut of my life. I can't even get it fixed because it is so much shorter than I wanted. There are huge "texture" discrepancies all over my hair, the most obvious being in the back near my neck. There's also a strand of hair far longer than the entire length of my bob cut. I don't even understand how this happened. I'm so traumatized. I would never recommend this place and will never ever come back. I really had 1 chance to get a cut as a treat to myself, since I really don't have extra time to spare. And now I have to live with this until it grows out, definitely more than 6 more months. If I could give -1000 stars, I would. Please do yourself a favor and find a salon that can do a nice cut for long AND SHORT hair. WITHOUT A PERM TO MAKE IT ALL STRAIGHT FIRST. The skill level here is just so sub par. I could have done it myself.

    I used to come often but my hair stylist is no longer here, I got a haircut recently and tried a…read morenew stylist Ara. I haven't cut my hair in 6 months and I have really long straight natural hair so you can say it is a blank canvas. This is probably one of the worst haircut I have gotten in years compared to other places that are in different price ranges. Leaving the salon it looked good styled but when I went home to wash it and had more time to look without it curled I saw really choppy layers and the length is much shorter than i wanted. For a cut I paid $107-110 not including tips and expected a decent cut for that amount. Truly disappointing as holidays are coming up and I have been wearing a hat to cover up, cannot wait for this to grow out but will take months. Ara was really sweet and nice but I don't think the skills were there.

    Photos
    Harueh - Nomad
    Jelly perm by Kelly
    Jelly perm by Kelly
    The example

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    The example
    NewHair

    NewHair

    4.6
    (150 reviews)
    1.2 mi

    A hidden gem near Koreatown. Walked in without an appointment to inquire about a perm and haircut…read more Was quickly seated by friendly Ria and assigned Ai as my stylist. And what a fortunate thing I was, because I have now found my new go to person for all hair related needs. I highly recommend Ai for your stylist. Her attention to detail is superb and it is apparent she is a perfectionist as she even requested to trim my eyebrows to balance the cut against face shape. Reference this review and request her honest consultation for your intended style before getting a cut; I can almost guarantee you will be amazed by the end result. However, what ultimately made me leave a review was what Ai did NOT do. It was the fact that she advised me NOT to get a perm that day. She recommended it would be better to grow out my hair longer for the intended style. What refreshing honesty that prioritizes the best for your client instead of upselling any unnecessary service. I walked into NewHair with a quarter life crisis and a bowl cut. I came out 1.5 hours later having realized my full potential as a Temu BTS member, with the best haircut I've had in New York City. Thank you, Ai.

    If I could give this salon ZERO stars I would. No idea how they have good reviews…read more I have never felt so uncomfortable and so insulted. Pre-paid for this appointment and was greeted like I wasn't even human. I was 15 mins late to the appt and I called an hour before my appt to let them know. Thank you so much for making someone so uncomfortable to the point I couldn't trust you to do my hair. I genuinely thought they would purposely ruin my hair.

    Photos
    NewHair
    Worst haircut ever.  Healthy hair destroyed in 24 hours, absolutely embarrassing
    Worst haircut ever. Healthy hair destroyed in 24 hours, absolutely embarrassing
    Hair that keeps breaking apart after an improper down perm, causing bald spots and brittleness

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    Hair that keeps breaking apart after an improper down perm, causing bald spots and brittleness
    Nonstop Style

    Nonstop Style

    5.0
    (59 reviews)
    1.4 mi
    $$$

    This place has cute gentlemen with good hair and cute ladies with cute style. Don't know the names…read moreof the dudes who helped dye my hair but they were nice and did all the work without me having to think about the process. I nearly fell asleep in the chair and woke up with the job done. It's very pricey but I was comfortable the whole time. So, great service but expect a sad wallet if it's not in your price range. That said, pretty standard pricing for the location. If you're going to bleach your hair, you'd probably get the most out of it by trying a funky cool color but I just like the natural look. There's a discount if you have student ID. Would recommend this place.

    Kelvin is my now my go-to stylist after my friend recommended me to him. She's also been going to…read morehim for awhile and after my first haircut with him, I can genuinely say it was one of the best haircuts Ive ever had - it was exactly what I wanted and I walked away feeling so happy with the results. I went back recently to bleach my hair and I was so shocked by how good it came out - and in only 4-5 hours! He's definitely a professional and knows what he's doing especially when it comes to dying/bleach/toning and cutting short Asian hair to fit my face shape. I rarely need to tell him to fix or that I'm not satisfied with my hair; I trust his process and he's never failed me.

    Photos
    Balayage by Wendy
    Balayage by Wendy
    Hair color designed by Wendy
    Hair color designed by Wendy
    Bloody Halloween by Jenny

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    Catalia Beauty & Wellness

    Catalia Beauty & Wellness

    3.8
    (469 reviews)
    1.5 mi
    $$

    I decided last minute that I wanted to have my hair blown out a mere 3 hours before a work party…read more I looked into pricing at Ulta and Dry Bar and then happened upon Luxe Den which was literally around the corner from where I work. I walked in at 330 and walked out a little past 4 with a fresh blow out. The woman who did my hair was pleasant. I didn't want anything involved, and my blowout was no frills. She gave me nice volume with the velcro rollers. For $55, it's definitely worth stopping here for a blowout.

    It was my boyfriends birthday and I wanted to surprise him with a day of getting pampered. Since we…read morehad been walking for what felt like an eternity at New York during our first day I thought a massage seemed like a great idea. I booked the couples retreat the morning of and I couldn't get an appointment until 1 pm. Guess it wasn't too bad but was super excited to get pampered. We arrived a little before 1 and right away we were escorted downstairs into the spa section. For a Wednesday it was pretty dead and the only people that were there was just me and the bf. The couples package came with * 1 hour massage * 30 minutes private soaks with milk & honey scrub * 30 minutes in couples suite which includes jacuzzi tub & sauna Since it was my boyfriends birthday I requested rose petals like I had seen in the Yelp picture. I was a bit disappointed to see that it looked nothing like the picture and it was fake rose petals which I thought was weird. I'll give them an A for effort though although it looked nothing like the picture. The massage was amazing. She did a really great job. Most of my massages are pretty rough but she did a great job with light to medium pressure. I really liked the glass of champagne and the chocolate truffles. The private soak was nice but I really enjoyed the sauna. It was definitely a great experience. Came out feeling revitalized. My boyfriend really enjoyed the massage and the amenities.

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    Happy Client at Plump lips at Catalia Beauty Salon
    My haircut
    My haircut
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    Vidov West Salon - hair - Updated July 2026

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