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    Vidov West Salon

    4.5 (90 reviews)
    PriceyHair Salons
    Closed 10:00 am - 8:00 pm

    Services - Vidov West Salon

    Applying hair extensions

    Bridal hair services

    Vidov West Salon Photos

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    Recommended Reviews - Vidov West Salon

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    I'm keeping my stylist anonymous because I've been loyal to this salon for years and have worked with them even longer. But this experience was so disheartening, I feel compelled to speak up. I've never colored or processed my hair before, and after two years of carefully planning a balayage, I walked out feeling unheard, patronized, rushed, and completely let down by both the process and the result. I had booked a full highlights/balayage service but was triple-booked, my stylist was juggling two other color and cut clients during the course of my appointment. That alone isn't the issue (I don't expect undivided attention), but it becomes relevant to how badly this appointment unraveled. The consultation was rushed. I came prepared with 10 to 15 reference photos and carefully explained what I did and didn't want in each. My stylist, who's normally attentive and thoughtful, seemed distracted and disengaged. They didn't ask clarifying questions, offer suggestions for my skin tone or undertone, or walk me through a clear plan. The only direction I got was a vague: "We'll do dark chocolate brown highlights." I trusted them based on our history, but in hindsight, I shouldn't have ignored the red flags. The bleach and first toning left my hair bright copper red, nowhere near the sun-kissed caramel, honey, or chocolate tones I showed. I was reassured not to panic and told that "it takes a while to get the tone right." Fair enough, I know coloring is a process. But what happened next was unacceptable. As the stylist's second of three clients arrived, I was abruptly handed off to the salon owner without any explanation. Just: "This is my boss." No briefing, no conversation. The owner then proceeded to patronize me, suggesting I was just not "used to seeing color in my hair," and even asked, condescendingly, "Do you think we were going to get anywhere today? Because your body language seems standoffish" and imitated me shrugging. I was trying, admittedly frazzled but respectfully, to explain how far off this was from what I had asked for, and instead of support, I was made to feel naïve and dramatic. They toned it again, lightly, so lightly it barely made a difference. The result looked like faded, coppery box dye: cheap and flat. I expressed clearly, multiple times, that this wasn't what I wanted. I was told to "give it a week" and "it'll lighten as you wash it." Meanwhile, the stylist and owner kept reinforcing to each other how "good" and "much better" it looked. But this was not the color I asked for. It didn't even look like a professional balayage. It was dull, uneven, and utterly off-tone. I paid $500 for this, and was practically rushed out the door. I had looked forward to this for years, and I left feeling hurt, dejected, and honestly a little humiliated. I've always had so much fondness for this place, and especially for my stylist. But this experience has left me completely shaken in my trust. I showed my hair to six friends--all of whom I had previously recommended this salon to--and every one of them said the same thing: I should have received a full refund. Instead, I'm left with damaged hair, a hole in my wallet, and the sting of being treated like an inconvenience in a place I once loved.

    What I got vs what I asked for

    Terrible experience. Customer service was atrocious and they botched my hair. I originally went in for a single process and gloss. I had sent photos of my hair and what I wanted beforehand as well. I was quoted $250 when I got there the stylist said I need highlights and a single process and gloss. I was okay with this as long as the result came out okay. It didn't. The highlights were only put on the top part of my head, they are thick, uneven, and discolored. I wasn't told the price of anything until check out and it came out to $430 + tip. When I inspected my hair later I noticed how bad it looked. I called the next day to ask what can be done and the manager said I can come in the following day for the owner to fix it and that I wouldn't "leave unhappy" I went in for my appointment today to have my hair fixed and the owner decided she didn't want to fix it because it would take too long. I let her know I missed class to come for the appointment and she said "well no one told you to do that" she stated nothing was really wrong with my hair despite the evidence that it was messed up. I asked for a refund and she refused to give a refund or fix it. I've worked in hair salons for over 7 years and have never experienced customer service this terrible nor would I ever give service this terrible. Appalled and disappointed.

    Debora L.

    LOVE LOVE my hair!! The definition of a master stylist CAMILO is very thorough with his work and the details of my balayage is just amazing. It was worth every penny, my experience with him has been nothing but amazing. I finally found someone I can definitely trust and follow everywhere! Love the atmosphere of the salon and the staff is super nice. Outstanding in every way, highly recommended

    Tricia O.

    Highly recommend booking an appointment at Vidov Salon. I walked in with a botched up hair cut that I'd given up on. I'm talking 5 months in a ponytail. Seth fixed that cut beautifully, and also did an amazing job making my light auburn hair color look amazing. I haven't felt this good about my hair in 20 years and I'm walking on air. Best Salon in NYC!!!

    My Mens Haircut after. How was I supposed to go to a meeting with such hair?!

    I visited your salon during the summer (06/25/22) and was extremely disappointed with my experience. I called ahead to request a stylist who was experienced with cutting curly hair, and was assigned to Sean (or Shawn). Unfortunately, Sean did not do a good job cutting my hair and left me to style it myself using a hair dryer and diffuser!!! This was very unexpected, unprofessional and unacceptable. I was extremely disappointed with the level of service I received. I would not recommend your salon to anyone with curly hair, as it is clear that your stylists are not trained to properly handle it. I had an important meeting after that day and I ended up rescheduling it because I looked terrible. The manager was supposed to call me back but never did. 0/10

    Allie S.

    I've been coming to Vidov for over a year now and I'll never go anywhere else! It's so hard to find a place that knows how to color blonde hair & keep it healthy. Callie is so talented and knows how to achieve your perfect blonde. Can't recommend her enough!!

    what my hair looked like before. a bit faded, could have evened out some slightly unblended highlights. altogether not terrible

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    4 years ago

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    Vickie V.

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    11 months ago

    Loved my blowout here! Quick, and great quality. I was given coffee and water and prompt refills :) loved how my hair turned out!!

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    3 years ago

    BEWARE! They are more interested in taking your money , than your dealing with your hair

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    2 years ago

    I had the most amazing blowout here while visiting New York recently. Highly recommended!

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    3 years ago

    Not professional the stylists that work there are very poor skills . The owner she think she's knows everything (old style) .

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    7 years ago

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    3 years ago

    I have super long and thick hair and Alison did a great job with my blowout. Thank you!

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    4 years ago

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    4 years ago

    900 dollars!!! my hair looked better when I walked in. 900 dollars!!!! I am reporting them to the better business bureau.

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    Page 1 of 3

    Ask the Community - Vidov West Salon

    Review Highlights - Vidov West Salon

    Arielle is by far the most amazing stylist I've ever gone to -- I came in for an Opti treatment and haircut.

    Mentioned in 9 reviews

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    Masaki is beyond talented. I always come here for trims and touch ups and I always leave with my…read morehair feeling voluminous. He's an artist. He specializes in Asian hairstyles and they always wash your hair with Milbon products which is so nice. He's pretty fast despite being meticulous. Haircuts take around an hour, but coloring services can take over 3 hours and are hard to book. You can book haircuts kind of last minute but book coloring a month in advance if you can!

    I had my hair done by Masaki and was extremely disappointed with both the result and the way my…read moreconcerns were handled afterward. I paid $480 for my appointment and left with hair that looked patchy and not like what we had discussed. While disappointing results can sometimes happen, what bothered me most was the complete lack of communication afterward. I reached out to Masaki on May 13 regarding my concerns and attempted to resolve the issue privately. I never received a response. It has now been about a month, and despite giving plenty of time for a reply, I have been ignored. I did not immediately leave reviews or make public comments because I wanted to give him the opportunity to address the situation directly. Unfortunately, that opportunity was never taken. For $480, I expected a higher standard of work and customer service. Based on my experience, I cannot recommend Masaki.

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Minimize damage during the chemical bleaching process.

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    Harueh - Nomad - Root straight perm

    Harueh - Nomad

    4.5(300 reviews)
    1.3 miMidtown West
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    Within the first 5 mins of sitting down for a "consultation", I was told I have frizzy puffy hair…read morein the back, and I needed a perm asap. This was their "best advice for me" and that I should come back and get both together. I only needed a haircut and this was the only chance I got (I am a SAHM with 2 kids and minimal backup except this day) so I said I would consider it but I need a cut now. It was 6 months since my last. That must have just not been the right thing to say bc I was judged, insulted during the entire session and I got the worst haircut of my life. I can't even get it fixed because it is so much shorter than I wanted. There are huge "texture" discrepancies all over my hair, the most obvious being in the back near my neck. There's also a strand of hair far longer than the entire length of my bob cut. I don't even understand how this happened. I'm so traumatized. I would never recommend this place and will never ever come back. I really had 1 chance to get a cut as a treat to myself, since I really don't have extra time to spare. And now I have to live with this until it grows out, definitely more than 6 more months. If I could give -1000 stars, I would. Please do yourself a favor and find a salon that can do a nice cut for long AND SHORT hair. WITHOUT A PERM TO MAKE IT ALL STRAIGHT FIRST. The skill level here is just so sub par. I could have done it myself.

    Had my cut done by Kay! She was sweet and gave me advice based on the cut I wanted. The pictures I…read morepresented vs what I was asking for didn't quite align, so we came to a middle ground that I love! Interior is clean, staff are very friendly, and they'll grab your jacket and bag for you. Bring cash for a slight discount!

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    Nonstop Style - Dragon nail art by E

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    4.8(62 reviews)
    1.4 miKoreatown, Midtown West
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    Kelvin is my now my go-to stylist after my friend recommended me to him. She's also been going to…read morehim for awhile and after my first haircut with him, I can genuinely say it was one of the best haircuts Ive ever had - it was exactly what I wanted and I walked away feeling so happy with the results. I went back recently to bleach my hair and I was so shocked by how good it came out - and in only 4-5 hours! He's definitely a professional and knows what he's doing especially when it comes to dying/bleach/toning and cutting short Asian hair to fit my face shape. I rarely need to tell him to fix or that I'm not satisfied with my hair; I trust his process and he's never failed me.

    I used to love this place but this will be my last visit. Both the front desk and stylist were cold…read moreand unfriendly. I asked for ash brown (which I usually get) but I got a way lighter color than expected and the bleach (he went over the bleach twice) really damaged my hair. On top of that, they charged me for a haircut I never asked for. During the balayage, the stylist cut/thinned (no idea what he did because he never asked me) some of my hair (maybe 10 "snips"?) and they later charged me an additional $70 for the "haircut." This really pissed me off because in the middle of my appointment, I even heard an assistant ask in Mandarin "is she getting a haircut?" and the stylist shook his head. I was really unhappy with my hair that I went to get a hair treatment (for the dry, damaged hair) and toner at a different salon a week later. That stylist even asked "who did your hair?"

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    Unfade x Muze Salon

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    4.8(1.2k reviews)
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    I've been seeing Charles Wan for the past two years, and he has completely transformed my hair into…read moreexactly what I've always wanted! What sets Charles apart is how much he genuinely cares about the health of your hair. It's so hard to find a stylist who prioritizes maintaining healthy hair over trying to sell you additional services. Before finding Charles, I saw several different hairstylists throughout the city, but none of them cared about the long-term health of my hair the way he does. I've been coloring my hair for years, so I definitely don't have the healthiest hair to begin with. Charles understands my hair, knows exactly how it processes, and never rushes the coloring process. He takes his time with every step to make sure my hair stays healthy while still achieving the results I want. Over the years, he's earned my complete trust. I always value his recommendations because he truly understands my hair and always has its best interest in mind. I'm so happy I found my go-to stylist in the city. I absolutely love my hair every single time I walk out of Unfade x Muze! If you're looking for someone who is incredibly talented, patient, and genuinely invested in the health of your hair, go see Charles!!! you won't regret it!

    They scheduled me within the week that I reached out to them. I had previously bleached my hair and…read morethen had my hair dyed black so they offered me a consultation. I went in and they were able to service me very quickly. The vibe is very upscale and very nice. The staff was very kind and very helpful. They tested a strain on my hair and it turned out red, and said that I wouldn't be able to go ash blonde. Super grateful that they did a test but very sad that I was unable to do the color that I want. They did offer me to do like an ash brown, but that wasn't what I wanted unfortunately. They told me I could wait for it to grow out and then they can't fix it up and do the color that I want. I will definitely be revisiting the salon since the service is so good and they are so kind.

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    3.8(471 reviews)
    1.5 miMidtown West, Hell's Kitchen
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    I decided last minute that I wanted to have my hair blown out a mere 3 hours before a work party…read more I looked into pricing at Ulta and Dry Bar and then happened upon Luxe Den which was literally around the corner from where I work. I walked in at 330 and walked out a little past 4 with a fresh blow out. The woman who did my hair was pleasant. I didn't want anything involved, and my blowout was no frills. She gave me nice volume with the velcro rollers. For $55, it's definitely worth stopping here for a blowout.

    It was my boyfriends birthday and I wanted to surprise him with a day of getting pampered. Since we…read morehad been walking for what felt like an eternity at New York during our first day I thought a massage seemed like a great idea. I booked the couples retreat the morning of and I couldn't get an appointment until 1 pm. Guess it wasn't too bad but was super excited to get pampered. We arrived a little before 1 and right away we were escorted downstairs into the spa section. For a Wednesday it was pretty dead and the only people that were there was just me and the bf. The couples package came with * 1 hour massage * 30 minutes private soaks with milk & honey scrub * 30 minutes in couples suite which includes jacuzzi tub & sauna Since it was my boyfriends birthday I requested rose petals like I had seen in the Yelp picture. I was a bit disappointed to see that it looked nothing like the picture and it was fake rose petals which I thought was weird. I'll give them an A for effort though although it looked nothing like the picture. The massage was amazing. She did a really great job. Most of my massages are pretty rough but she did a great job with light to medium pressure. I really liked the glass of champagne and the chocolate truffles. The private soak was nice but I really enjoyed the sauna. It was definitely a great experience. Came out feeling revitalized. My boyfriend really enjoyed the massage and the amenities.

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