This dealership has restored my faith! The staff is so…read morewelcoming and friendly. They have really nice loaner cars, I didn't want my car back after driving them. They were very helpful, professional, knowledgeable, and went above and beyond to make sure my car was good as new and I was happy and safe to be on the road. I can't say enough good things about this place. Thank you Dominic and all the other staff members at Douglas Volkswagen, I am another loyal and happy customer.

Extremely disappointing experience with Douglas Motors VW…read more I truly regret buying my 2021 Volkswagen Atlas from Douglas Motors Corp. Less than a year after purchase, the check engine light came on, and after several visits, I was told there was carbon buildup on the intake valves -- a well-known issue in VW engines. What makes this worse is that when I first brought the car in, they cleared the warning light without doing any real repair, and told me everything was fine. The light came back the very next day. Then, instead of honoring their warranty or taking responsibility, they quoted me $1,400 + tax for a repair that should have been addressed during the warranty period. Communication with their staff was frustrating and inconsistent. Every time I tried to get straight answers, I got different excuses. The dealership seems more interested in pushing sales than standing behind the vehicles they sell. I've already filed a complaint with Volkswagen of America and the BBB because customers deserve honesty, not avoidance and blame-shifting. If you value transparency, accountability, and integrity -- please avoid this dealership. They treat customers like a problem, not a priority.

This service department has been always responsive to all your auto needs. Always gets you in and…read moreout in a timely manner and is very knowledable in dealing with third party warranties. My car has officially turned ten years young and yet they treat it like a brand new car in handling the moment you give them the key to the time they are given back to you. This car has been in for a number of failures and Julio Perierra always but always treats us as important as a new car owner. The rapport has been one of Mercedes of Morristown service excellence from start to finish on any service required from big to small issues. The loaner department is excellent as well in getting you in and out quickly. Thank you Julio Perierra and Morristown of Mercedes for making breakdowns less stressful and making you feel comfortable leaving your car in excellent hands. Not to add very easy to get appointment quickly and with no hassles. A job well done bravo Mercedes of Morristown for valuing your customers and employing such reputable advisors such as Julio Perierra.

This is by far the most incompetent bodyshop I've ever had the displeasure of dealing with. Brought…read moremy car in the beginning of February to get suspension and bodywork fixed after a minor accident. Got the car back at the end of march with the suspension/wheel fully out of alignment and wobbling worse than when I brought it in. The rear passenger door was misaligned with a broken door handle (it was opening perfectly fine prior to bringing it in, it was only body/cosmetic damage) and I could not open my rear door at all, the handle was useless and actually half of it ended up falling off in between visits. They did an absolutely horrible job repainting, you can see every little paint line and the wheelwell itself is lumpy and not smooth and noticeably different than the other 3 wheel wells. I'm not expecting factory/stock level perfection but it is blatantly obvious where the wheelwell had to get fixed and the paint is not smooth. When we brought this up to the manager, all he said was "Oh well try to sell it when the sun's going down and they won't be able to see it". Finally brought the car back in to fix the now completely useless door handle, the paint and bodywork, and the wobbly wheels. When I picked the car up another month later, the paint and bodywork was not touched, and the door was still extremely misaligned (it sticks out so far it looks like the door is open). They also filled my tires 20PSI (TWENTY!!!!!) higher than the manufacturer recommended amount, and when I tried to bring it to his attention that they read my sticker completely wrong and it was supposed to be 44psi not 62psi, he continued to ignore my comments about it not being that high until the third time I brought it up, when I finally had to get a little short to get him to look at the manufacturer sticker with me and let the air out of my tires. Did not get an apology either. I'm just thankful he made a condescending comment about my tires being "way too low" and that they "fixed it for me" because I can't imagine what would've happened if I drove out on those severely overinflated tires. The fact that they can't even read in a straight line on a PSI sticker makes me question the quality of the rest of the work. My final straw was when I finally started pulling out of the service garage, only to immediately feel thumping and wobbling in the wheel before I even pulled out of the garage door. I drove down the road only for it to get worse and came back immediately. They found a GIANT flat- end, nearly 1/2 inch diameter bolt and washer fully stabbed into my front tire. The manager had the nerve to try to blame me and suggest I picked it up in the 5 minutes it took me to go down the road and come back instead of taking responsibility for damaging my tire inside their shop. I felt the bolt the second i put the car in reverse to pull out of the service garage. They did not replace my nearly brand new tire and just gave me a plug which is leaking and I've had to fill the tire 3 times since getting the car back. Also recently noticed a loud creaking and rattling from the back door that was "fixed" and realized that the entire interior panel of the door is literally coming off and not secured to the door. I don't think there are any words to accurately describe the horrific job they did and this shop should be ashamed of themselves. I truly cannot believe how bad of a job they did. Stay far, far away from this shop. I've never been treated so badly before and my car is honestly in worse shape now than it was when it was brought in. A quick door and wheel fix has turned into over 4 months of back and forth to fix their mediocre and unacceptable work. I dont expect perfection and I know my car will not be exactly the same as before the damage, but the lack of care and just overall terrible quality of work is absolutely unacceptable.

Thank you Vantage Auto for getting me a good deal on an Odyssey! Shout out to Charlie who made this…read moreprocess painless and smooth from beginning to end. Totally beats having to go to the dealership.

Was very pleased working with Elka. She got me the car of my dreams for a price I could afford…read more Definitly reccomend her!

When another mechanic gave me a suspicious recommendation for an expensive repair, I brought my car…read moreto Zee's for a second opinion. He looked it over on the spot and immediately confirmed that the expensive repair was a bogus scam job. I tried to pay him for saving me hundreds of dollars in repairs, but he turned me down. I have moved out of the area, but if I were I'd come by Zee's again.

Trustworthy, truly cares, and does not rip you off. Came in for front and rear brakes, ended up…read morebeing cheaper than another local shop all while using higher quality pads and rotors (even higher quality than OEM). It is clear Zee takes pride in delivering the highest quality service and parts all at a fantastic price. Could not recommend him enough.

Very nice, very helpful, knowledgeable at a reasonable cost. Morristown location…read more Adam Harris took over when Murphy retired and we like him.

We loved "Bud" Murphy and we love the new owner, Adam Harris., Now Harris's Garage. Not only is…read moreAdam honest, but a family man. He will tell you honestly which repairs can be put off and which repairs are non-negotiable... for your and your car's safety!

If you want great service at a fair price then First Choice Motors is the place to take your car…read more Tom is sharp, honest, and does excellent work. When I take my car here, I am confident that I will get an accurate diagnosis and be back on the road in no time. After another mechanic failed (twice) to figure out why my car was not starting intermittently, I decided to let someone else take a look. Tom was able to pinpoint the problem and have my car ready in a day. If I had gone to Tom in the first place, I would have saved hundreds of dollars. Subsequent visits for other problems have been just as exceptional.

I've had it up to *here* with the Morristown Toyota dealer. I started taking my car to First Choice…read moreabout a year ago: Pros: -The owner, Tom, is as good as it gets. Friendly and honest. Took my car in because my car "just didn't sound right" when I started. After a quick look over the car, Tom told me "I would love to find something to fix, but in all good consciousness, everything is working normally." And it was (just some cold weather/not having started car in a while stuttering). I have no doubt that I would have been taken for a ride if this were at the Toyota dealer. I really appreciated this kind of honesty, and have been returning ever since. -Great service: The times there actually were problems with my car, I've been able to pop in to Frist Choice at a moment's notice, no hassle. Reasonable turnaround time, with great quality work. Have never had to take my car back to have the same problem fixed twice. -Price: Not a crazy steal, but still waaaay better than the dealer. I feel confident that Tom is giving me a fair price every time. Cons: Not many. -If they had the same long hours/weekend hours as the dealer, it would be perfect. - Needs a bigger sign. The driveway is pretty hidden, and can be hard to miss if cruising down Morris Ave.

Drove up from Florida to visit family, and somewhere in Virginia the check engine light on my…read moreHyundai lit up. The Bock team had serviced my Santa Fe before and were excellent. They were awesome, again. The dealership couldn't diagnose me for 5-10 business days - ie useless for my trip. I dropped in without an appointment after 3 days of driving. Bock took the time to scan my vehicle and I knew right that I could drive with peace of mind. Excellent demeanor. They are passionate about helping. I recommended them to me son in law and he has his van serviced there now too. Old fashioned care and quality service is still alive. Thank you Bock Automotive!

Cody and the guys at Bock Automotive were a complete pleasure to deal with. They did a fantastic…read morejob for a reasonable price and I highly recommend giving them the opportunity to service your vehicle, you won't be disappointed.

Been using Valley Auto for years. Excellent repairs and Maintenance. Guy and his mechanics are the…read morebest. You won't be disappointed.

Very disappointed. Took my 2019 Jeep in and described a rattling noise that I identified as either…read morethe sway bar or stabilizer links. I wrote it down for them. After getting a bill for over $1100 the noise was the same and I was told my car was 'out of alignment.' The bill stated: "Services Completed" and listed Vehicle serviced, Alighnment checked and Four Wheel Alignment performed" I've been driving for over 40 years and know when the car pulls left or right or is out of alignment. The noise was very noticeable so there is no chance they took it for a test drive. I have 4 children, work two jobs and my wife works so I can't take a whole day off. My time is valuable. I've been using this place for 15 years but there seems to be new workers in the shop and at the front desk. My wife wanted me to take it back but finding another day off was impossible and after a few weeks went by why bother taking it back to the place that didn't fix it? I took it to another place and described the noise and the mechanic took it for a test drive, examined it andit was the stabilizer links on both front wheels. $60 each and with labor $120 my car drives like a new car. In the car repair business it's all about trust. Allan F. Wright