I went to this optometrist based on a recommendation and unfortunately had a very disappointing experience from start to finish. Prior to scheduling my appointment, I specifically called to ask whether they accepted CareCredit as a form of payment. I was reassured that they did, and the front desk even confirmed it with someone in the back before booking my visit. However, when I came in for my appointment and it was time to pay, I was told they do not accept CareCredit. Instead of taking responsibility for the misinformation, the staff repeatedly pushed me to pay using another method and began questioning me about who I spoke with and when I called, which felt uncomfortable and unprofessional. I came in to order a year supply of contact lenses. During the exam, the doctor told me my prescription had changed based on their testing and ordered a different prescription than what I've had for years. Although my prescription hasn't changed in quite some time, I trusted the doctor's recommendation. Once the contacts arrived, I immediately noticed they made my vision blurry. I contacted the office right away and asked if I could come back in to have this rechecked. Instead of working with me to resolve the issue, I was told to just purchase reading glasses to "fix" the problem. My issue isn't limited to reading, it affects my everyday vision and reading glasses do not address that. I never heard back from the doctor directly. All communication was through the front desk, and there was no real attempt to recheck the prescription or make things right. It makes no sense to go in for contacts to avoid wearing glasses, only to be told to spend more money on reading glasses that don't even work for the issue. Overall, this office showed poor communication, lack of accountability, and no real effort to resolve issues once payment was involved. I would not recommend this practice if you expect accuracy, follow-up care, or customer support. read more

Their frames are overpriced and their business practices are shady. I went there twice and got two completely different price quotes for lenses. They tried to explain it by saying I was "confused" but I wasn't. I ended up going to Costco and got the lenses for a fraction of the price they were quoting me. I also got the same frames for a fraction of the price online. Do your research! read more

The doctor is very knowledgeable and kind, I would give her 5 stars, if it wasn't for the fact that she requires a test that is not covered by insurance, can not be declined, and costs the customer 39$ I just wanted to get my children reading glasses for the school year but can't afford extras in 2025. I know I'm not alone, so Tricare parents beware; you'll pay extra here. read more

Not a trustworthy establishment. The uninformed staff that will try to add on unnecessary services and lie in the process. The worst part for me was the dishonesty. Even after being called out the staff insisted that extra services are required. No service can be forced on a patient. Now your rights as a patient. Go somewhere else read more

First time customer at Villa Optometry. Great experience as the Doctor was thorough and explained everything in detail. Very professional. The staff is nice and helpful, and the ladies working there helped me pick out frames. Overall the whole office is very nice and professional. This is something you don't find much in businesses, especially after covid. Amazing! I will definitely be going back. read more

I came here about 5 weeks ago for an exam and new glasses. Picked up my glasses a couple weeks later. Tried them on in-store, they felt and looked great. There did seem to be cloudy area, but I figured they just needed cleaning and that someone accidently left a finger print on the lens. The glasses came with a soft case, no cleaner cloth. I used them once as soon as I got them. After that, they stayed on my desk for about a month. My old hard case was to small for the new pair. I didn't feel comfortable carrying the glasses in the soft case, hence while they rested on my desk. When I finally got the appropriate cleaning materials, the lenses have scratches all over the place. I contacted them and was told it's not covered under warranty. What a waste of time, energy, and money. I have medi-cal, so I only had to pay the $39 fee for some stupid test I didn't want nor need. I'm now using my old glasses, using the same cleaning method, and guess what? No scratches. In summary, the staff is friendly. The quality products are poor. If you like cheap quality glasses, this is the place for you! Please don't bother responding to the message with "We apologize for the inconvenience, we appreciate your feedback, etc." You sold me cheap glasses that were flawed from the get go. read more

Doctor was great but staff not so great, they need to pay attencion and learn to listen

Great place! We took out son there for his initial check up and have been coming back since then.

There was nothing inherently wrong with my experience with Villa Optometry, but I am definitely left feeling frustrated. My typical clinic was going through some transitions and I needed a new prescription while things were settling into place, so I decided to try out Villa Optometry. The exam was okay, but my biggest area of frustration was the final pricing. I discussed options and I was led to believe the pricing was competitive for a year supply and I left believing I had ordered a year supply. Since the pricing was similar to previous costs of ordering a year supply from Costco, I did not notice the discrepancy and decided to just order through Villa Optometry for the convenience. However, I realized I was burning through my "year supply" very quickly and I reached out to Villa Optometry only to learn I had apparently ordered and received only a half year supply instead of the full year supply I thought I was paying for. Lesson learned: be sure to confirm exactly what you're ordering and what you're paying for, and maybe ask for an itemized receipt to avoid any miscommunication, confusion, and having to pay nearly double the price. read more

I am new to the area and needed my eyes checked and a new prescription for glasses. I found Dr. Angelica Villa and her lovely staff using Google maps! What a find!!!! The social distancing starts the minute you walk in the door, your temperature is taken, there is hand sanitizer on the table and the support staff is kind and thorough, making sure everyone is safe. And then you meet Dr. Villa who is a saint! Patient, thorough and so careful that you get the right prescription for your eyes. I highly recommend using Villa Optometry for all your eye care needs. Thank you Dr. Villa and Staff! read more

First of all!!! I love the costumer service! I came at 4:30 pm as a walk in first time patient! It's better to have an appointment though, just to be considerate! But I got lucky and Dr. Villa was able to see me. Everything was clean and the office smelt good! There were no complications. I have talked about getting contact lens and getting an eye exam. Dr. Villa was so sweet, patient, and very informative. She really wants what's best for you and what is fit for your liking!!! I love how she is informative with everything and was able to help me with what's best for me!!! I was excited to get my contacts and now I'm even more excited to get my colored ones too! Just make sure to call in advanced for an appointment. I just did a walk in because I came from another optimist whom told me the day of my appointment that my insurance wasn't covered by them.. so I was really upset and I was excited to get contacts; as I am a first time user of contacts and I know it's a process (fitting and getting used to contacts)- they had me use trial lenses to get the feel of contacts and get used to wearing them- I wanted to get contacts for the events happening in my life this month! So that was my impulse to do a "walk- in" BUT very advisable to call because they could be busy that day! I love this place and can't wait to get my contacts and later on probably glasses!!(: read more

Very disappointed because this was a waste of time. I decided to go through this place because my insurance (medical) accepted it, however the eye doctor gave me a terrible prescription. Way off, had me tripping out when I walked outside wearing them. Should have just gone to LensCrafters in the beginning because then I wouldn't have wasted my time. LensCrafters has awesome high tech eye exams and you get your classes within two hours of doing your eye exam... at NO EXTRA COST. Awesome!!! read more

Mayra was fantastic she was the doctor assistant. My first time coming to this location welcoming and very professional helpful and honest. Dr. Villa was fantastic a couple of days ago my son who is affected by autism went and they treated him great as well. It is hard to find this type of service nowadays to be so customer first orientated. Doctor made great recommendations covered everything differently would recommend to anyone. Thank you I appreciate everyone here. read more

Very friendly, efficient, and thorough! I was greeted by receptionist/tech?, filled out my forms, and I was taken back immediately for part of the exam. She cleaned whatever I had to touch or put my face on. Afterwards, I was greeted by Dr. Villa who thoroughly went over my medical history. I've had several eye exams in the past, but never one where things were explained to me in a way I could understand, until Dr. Villa. She is very friendly,knowledgeable, and attentive. She addressed all my concerns, provided me with some great education (I was asking questions that would not even pertain to me, but I was just curious). She really took her time with me and answered all my questions. I felt like no question I asked was too silly or unimportant. She is truly a friendly and caring doctor. The whole time I was thinking "Now, why can't all doctors be like her?" Her staff is also great and friendly. I sat down and the lady (I wish I can remember your name, sorry!) helped me select some nice frames. She also provided me education and reinforced what Dr. Villa had taught me about the specific type of lenses I would be getting. After months of COVID restrictions and new protocols (social distancing, masks, etc), I felt that almost any interaction I've had with any type of service person always had some level of tension or anxiety mixed in. Whether a lack of good customer service or just feeling like everyone is on edge- it's been hard. Today, my appointment with Dr.Villa made me valued and cares for! Like, I'm a real person again and not just someone with germs who needs to be 6 feet away. Thank you!! read more

I have been coming here for about 3 yrs. Only because they accept my insurance. I set an appointment and every time I end up waiting half an hr to be called and approximately a total of 3 hrs for an annual exam. Don't have time yo do this. Have to look for another optometrist. read more

they are amazing!!! super customer friendly and they follow up accordingly.. highly recommend them.. i will not go anywhere else

I haven't been to many Optometrist's but Dr. Villa was excellent at finding what I needed and communicating it in an easy to understand way. Very satisfied with my new glasses and experience. read more

new to this office and my wife, my daughter, and I made appt to be seen here. My daughter and my appt went well, but my wife was rescheduled 3 times and when she was finally there she sat 45 minutes past her appt time when someone else ( whose appt was after hers was called back) so my wife said she had to go after being there for at least an hour without being seen! She left and the doctor or the office never called back to apologize and to make sure everything was ok. This is horrible customer service!! to make things worse its a small family business that we wanted too support!! Never again!! read more

I was going to Dr. Villa for about 5 years and while I liked the optometrist, the some of the staff she employs are very unprofessional. They have made a number of mistakes and instead of taking accountability for them, they have blamed me. Most recently my insurance changed and I informed them of this. However, instead of getting the correct information from me, they used incorrect information and OVERCHARGED me significantly. When I brought this to their attention in April, I was told I would be getting a refund... but I have not received the refund yet and its almost July. I spoke with Dr. Villa about the issue and her unprofessional staff. She assured me I would get a refund for being WAY over charged for my glasses (I haven't) and that the staff would send me an email that would allow me to get my prescription for contacts to take somewhere else and I never received that either. I have five years worth of examples of her staff's poor attitude and behavior, but I stayed because I liked her as a doctor. Even though as a doctor I did really like her, I would not recommend her practice to anyone if she employs individuals who are allowed to treat patients in this manner. Failing to check a patient's insurance, over charging them, and then NOT refunding them when you are made aware of the mistake is unethical and I'm pretty sure illegal. I'm super disappointed that this was not taken care of when I originally addressed it. Do yourself a favor and find an optometrist who doesn't employ shady immature staff. read more

My girlfriend was having eye redness for about 3 weeks and was stressing about surfers eye. Shr had been looking for a comfortable looking place for an eye exam, she hasn't had one in 10 years. Dr. Villa and the receptionists were very friendly and welcoming. Quick visit, very detailed and concerned with best care. Very considerate with eyes, and gentle during the whole visit. Would recommend to anyone looking for an eye examination. read more

Great experience with Dr Villa! Long appointment but I appreciate her attention to detail and explanation! I've never had an eye dr as thorough as her! Office was clean, staff was welcoming, polite, and helpful. read more

My appointment in June was good and the doctor did a fantastic job and the staff was friendly helpful courteous and it's highly recommending to anyone who lives in the area read more

The office was very clean and staff was very welcoming upon arrival. Dr. Villa was amazing with my daughter who is 4 and was very thorough when explaining everything. Once my consultation with Dr. Villa was done, I was helped by Norma, who was supposed to help in finding the right fit glasses for my daughter. She gave me only a couple of options to choose from and in order for me to know if they were the right fit, I pulled down my daughter's mask just below her nostrils and Norma immediately yelled at me and told me that I had to keep my daughter's mask on at all times. I understand the policies that different offices have regarding mask wear. However, the reaction I got from Norma was unacceptable. There was no need for her to yell at my daughter and walk away from us. She left the room without helping us and came back minutes later with a horrible attitude and repeatedly stated that she did nothing wrong. I had to step outside to recollect myself and when I came back in the office, I requested to be helped by another employee. When helped by this employee, everything was much easier and smooth. She was able to let my daughter pick the color of glasses she wanted and was extremely helpful. If it was not for the other employees help I would of not consider going back because of how Norma treated my daughter and I the customer service was horrible on her end and definitely needs improvement. read more

Doctor was awesome she's very nice loved how she explains everything, made feel very comfortable. Staff was also great all of them are polite and helps you out fast. I would definitely recommend Villa Optometry! I will come back and bring my daughter also. read more

Villa optometry is the best! Dr. Villa really takes the time to see what is the best for your eyes and the overall health and comfort of your vision. The front desk is very helpful and responsive as well. All around great service. My family (husband and children) have been coming to Villa Optometry for over 3 years. read more

Dr. Villa was very kind and patient. She took her time explaining, in detail, everything that she was doing, and was very understanding about me asking so many questions. I'm 29, and had never had an eye exam (I know, that's crazy) and she made me feel at ease during the whole process. Her staff was friendly and helpful, one in particular who was the most patient and calm person I've probably ever met in my life! Definitely felt comfortable. Would absolutely recommend! I don't usually write Yelp reviews, and I'm not sure why the other review was so negative, but I would hate to see that affect her business. She's an absolute sweetheart. read more

James made my vision better just by his customer service,very patient and easy going

I had the BEST experience with Dr. Villa. It was my first visit and I've worn glasses since second grade, contacts for 20+ years. She was so thorough with my prescription and contact fitting. The entire staff was amazing, especially during COVID times. I took a chance on a new doctor and that is why I'm writing a review. HIGHLY recommend!!! read more

Very poor experience, bad customer service. I'm changing to a new eye doctor. Would not recommend.

i have not done direct business with them but have gotten information and we're to step in for where my optometrist was failing (and still is) ... and they stepped in amazingly... !!! i will be bringing my business with my new renewal and anyone that will listen to me.. thank you for the wonderful above and beyond customer service!!!! read more

The place is clean, orderly, (and even smells nice!) Dr. Villa got all of our prescriptions right and we love our glasses (and contacts). She really takes her time, clearly knows what she is doing, and explains everything. The customer service is on point and they text me when things come in. This was the closest Optometrist to our house, but I would drive across town to come here. read more

I was referred to Dr. Villa, O.D. through the VA. My experience was a positive one. I was greeted by the person at the desk and filled out the usual forms. I met with Dr. Villa and felt at ease. She was professional and courteous. I also did a prescribed test administered by Mayra. She was also professional and courteous. All I can say about this place was would I recommend it to a loved one and expect them to be treated with respect and kindness? That was my first impression, a good one, and I usually go by that. So, I would recommend this practice. read more