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    LensCrafters at Macy's

    3.4 (15 reviews)
    Closed 11:00 am - 7:00 pm
    Updated 2 months ago

    Services - LensCrafters at Macy's

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters at Macy's Optometrists Photos

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    Recommended Reviews - LensCrafters at Macy's

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    I took my glasses in for minor adjustment and they broke them. Even worse they tried to hide the fact that they broke them. Now they want me to pay to get new lenses since my frame is discontinued. The manager, Isaac Ortiz, 619-397=5762 says that accidents happen and its their corporate policy to not assume any responsibility for damages they cause. This policy wasn't conveyed to me and while i have spent hours waiting in the store, sales reps were still telling customers that they could bring back their classes anytime for adjustments at no cost. without citing this policy. This was the same thing i was told. This is a disgraceful business practice!

    Shipping label shows LensCrafters 555 Broadway.

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    1 year ago

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    4 years ago

    Had the best customers service with Monika and Vince! They went above and beyond on Customerservice! Thank you !

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    4 years ago

    Amazing team and great customer service! Definitely coming back to this LensCrafters :)

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    4 years ago

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    Ask the Community - LensCrafters at Macy's

    Review Highlights - LensCrafters at Macy's

    Had a bad experience at the plaza Bonita location and decided to reschedule with LensCrafters inside Macy's in Chula and they made my day.

    Mentioned in 3 reviews

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    Paymon Hossini, OD - Dr Hossini and my grandson

    Paymon Hossini, OD

    4.9(38 reviews)
    1.6 mi

    Very happy to find my new eye doctor close to my home. Dr Hossini is extremely knowledgeable,…read moreprofessional, and put this new patient at ease immediately (I'm always a bit nervous when going to a new doctor, so this was important to me). I will definitely be recommending Dr Hossini to my neighbors and friends!

    I cannot recommend Dr. Hossini enough. From the moment we walked into his office, everything was…read moreclean, welcoming, and professional. My 5 year old daughter has been experiencing some odd symptoms, and I wanted to start by exploring her vision. While her vision turned out to be fine, Dr. Hossini went above and beyond and had a great convo with me about other options/next steps to get to the bottom of things, and asked me to keep him updated on her progress. The level of care and attention he provided was exceptional. He was incredibly thorough and took the time to explain every single test he was doing on my daughter, making sure both she and I understood the process. He was so kind, patient, and genuinely cared about her well-being. She enjoyed her experience so much she was asking to do it again when we were on our way out. If you're looking for a pediatric optometrist (or optometrist in general) who is knowledgeable, thorough, and truly invested in your child's health, I highly recommend Dr. Hossini. We had such a wonderful experience, and I'm so grateful for his help.

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    Paymon Hossini, OD
    Paymon Hossini, OD
    Paymon Hossini, OD - Dr Paymon Hossini! (our eye doctor and owner)

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    Dr Paymon Hossini! (our eye doctor and owner)

    EyeCare of Bonita - My glasses, Murren Switzerland, and apple strudle.

    EyeCare of Bonita

    4.9(27 reviews)
    3.9 mi

    Excellent Service, AWESOME DOCTOR AND OFFICE STAFF! I Absolutely Love This Place!! Easy thorough…read moreappointments and service! I recommend this eye doctor to ANYONE...You won't be disappointed!

    I had a terrible experience at Lenscrafters, and after getting a refund there, I did a search for…read morean optometrist who was closer to home. I landed on EyeCare of Bonita, and am glad I did! Firstly, they accept Eyemed insurance. I was fully covered on my purchase! Secondly, the customer service is terrific! I had the pleasure of working with Cynthia, who was knowledgeable, friendly and helped me hone in on the perfect eyeglasses. I was also able to find a great pair of Gucci sunglasses, which EyeCare was able to get my prescription in as well. This highlights what I really like about the EyeCare location: it looks like it is very small and doesn't have a great selection of frames -- but they actually have a great selection of mid to high-end glasses! I was surprised to find Boss as well as Gucci and several other designer brands. I received a great deal on the lenses/frames, and have decided I will be headed back to this location in the future. The customer service is top-notch, and their lab did a terrific job on all three pair I got from them. If you are on the fence, call in and set up an appointment to try on some frames. You won't be disappointed!

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    EyeCare of Bonita - In France, and the secret of getting your glasses adjusted...

    In France, and the secret of getting your glasses adjusted...

    EyeCare of Bonita
    EyeCare of Bonita

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    Pack & Bianes Vision Care Optometry - Eastlake

    Pack & Bianes Vision Care Optometry - Eastlake

    4.0(86 reviews)
    7.1 mi
    $$

    I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

    I was referred by my optometrist to Pack & Bianes for prescription glasses and was told they…read moreprovide great service. Unfortunately, my experience was disappointing. I signed in as a walk-in and waited while three people who arrived after me were helped first. When I finally was asked, they realized my name had been removed from the list even though I was never called. Then I was told I needed an appointment, despite others being seen without one. No apology was offered for the wait or confusion. Based on this experience, I would not recommend this place.

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    Pack & Bianes Vision Care Optometry - Eastlake
    Pack & Bianes Vision Care Optometry - Eastlake - Lobby

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    Pack & Bianes Vision Care Optometry - Eastlake

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    LensCrafters at Macy's - optometrists - Updated June 2026

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