I'll give them 5 stars because they honored their warranty and fixed my glasses at no extra charge…read more The first time they didn't quite come out right because the prescription was a little off, but they fixed the problem.

That time of year exam + new glasses appointment at Americas Best Contacts & Eyeglasses…read more Dr. Nguyen is a very good Optometrist. The location has a very friendly staff with great customer service. There's plenty of parking America's Best is in the Walmart Plaza on Broadway in Chula Vista. I recommend this location! Happy Yelping :)

My husband and I have been coming here to Otay Ranch Eyeworks for the last 2 years. They have a…read morenice selection of brand-name designer eyeglasses. The staff are friendly and helpful in assisting you to find what you're looking for.

I've purchased 2 pairs of glasses here and each time I try on the frames before purchasing them,…read morethey fit perfectly on my face. When I've gotten them back with my corrective lens, they don't end up fitting my face well. I ask them to adjust them and they do, but they still don't fit well and either fall off my face or hurt my ears. Their customer service is decent. There are a lot of employees there so you don't have to wait too long to be seen but not all have great customer service skills. Some appear annoyed that they have to get up to assist you and others go above and beyond to help you. Their prices are very pricey compared to other retail places but they offer "discounts" if you get more than one pair. I only purchased here instead of other places like Costco because they do have a large selection and it was convenient and I have really great vision insurance. I recently lost a pair and called them to ask if they could offer any type of discount if I purchased the exact same glasses without insurance and they only offered a slight discount off the prescription and not the lenses. I ended up ordering from ezcontacts.com

Sincere thanks to Dr. Carl Boeck and Elana (his assistant who helped my wife and I with selecting…read morenew glasses with Dr. Boeck's prescription). Dr. Boeck and his staff are true professionals. Like the fact that Dr. Boeck does a complete and thorough exam each time we've had an appointment with him. Dr. Boeck identified the need for me to have cataract surgery and I am so thankful to him for my much improved vision. Thank you again Dr. Boeck and Elana.

Excellent experience. Customer service is impeccable. Made me comfortable throughout the…read moreexamination and lens selection process.

These are outstanding people they have made my glasses now for several years and they're…read moreunbelievable at what they do and how they do it I'm very honored to have my glasses made by this business thank you again

The lady AFTER the Optometrist was upselling the entire time. I've been here before and my…read moreinsurance was recognized and the cost was covered. She essentially charged for the full amount for the exam sans a 18 dollars discount (and I have great insurance) The lady on the phone said that my insurance was confirmed, and then the lady that was trying to sell me said, "let me check your insurance." AND NEVER ONCE did she say I was not covered. I called my insurance after and they said. "They lied to you ... they are not in network. I'm sorry they mislead you." Either way folks,... Nothing screams "Bad Faith Business" than that... there has been a change in this place. It's not the same,... I've recommended this place in the past... the Optometrists are great but the sales team on the floor are crooked. There are other places out there...

Mario was great and he helped all of us find the best glasses for our entire family. He is very…read moreknowledgeable, patient and friendly. Ask for Mario if you're at the Otay Ranch LensCrafters location. We highly recommend him!

Very disappointed at this location in Otay Ranch. Been going on this branch for a very long time…read more Since then the customer service here degraded from awesomeness to sucky! I ordered replacement on both of my glasses (1x meta glasses and a regular eye glasses) I purchased an insurance for both, My meta got deeply scratches on one of the lens and my regular glasses broke and need replacement. I got a text message that one of the glasses is ready for pickup. To save time on pick up, thought I call to check if both are in if not I will wait for the second pair to pick them up at the same time. I was out on hold (She says I will check it for you. 18 minutes later on hold, as in no one came back. I hanged up! Bad service for a paid glasses!!! This is not the first time that I called to check on status of my glasses. It seems that every year this has happen after they got paid for us buying glasses with prescription. We will have to look for a different location for our next prescription which happens to be this year. You gave them a chance and still do the same thing. We are a family of 5 that all get prescribed glasses here. It is not our loss... It's yours!

I had a little issue with something looking for a part. The employee said they don't have a part,…read morebut he did fix my issue and helped me with the problem I had. Thank you

ordered a pair of sunglasses using my prescription and went to pick it up today only to find they…read moreused the wrong prescription. How can this happen? No comment from staff about their mistake, only to say I will be contacted when the correct lens arrive. Never again!!

Personally want to thank Stanton Optical Broadway for the PHENOMENAL customer service that your…read morestore associate Gerald provided me today at your 1295 Broadway Chula Vista location! Glad I was eager to have asked Gerald about the glasses I have been using from driving. Those glasses actually WEREN'T driving glasses, they were meant for reading. * Note- Highly recommend to call ahead of time to make an appointment at any Stanton Optical.

Stanton optical continues to strive. Since I first started wearing glasses this has been the place…read moreI've come and feel most comfortable with. Customer service is always on top its game. They always answer any of my questions I have ( stupid or not ). They have plenty of different frames styles to choose from as well as contact options. Thanks again Stanton optical

I walked in and started checking out the variety of frames they have here. Within an hour I met…read morewith Dr John Clark (Thank you for your service!) and he was a very pleasant Optometrist and had a very good conversation regarding Glasses for Driving and Glasses for reading. Within a week I have 2 new pair of Glasses that are very comfortable from this location. In my opinion they are very affordable and I could have gotten some designer frames and my work insurance would have covered a good portion of the cost. I had a very good experience with their team overall!

I was very impressed with the knowledge and care Geraldine took with me last Friday, August 8th at…read morethe Broadway Walmart Vision & Glasses Center at the Chula Vista location. I was having a problem with my glasses slipping down on my nose. Geraldine took great care to get my glasses to fix me exactly the way that needed to. Also, my eyeglasses no longer hurt me behind my left ear with is a welcomed relief! :) Geraldine is professional, helpful and personable. I was very happy with my interaction with her. Thank you so much, Geraldine! You really did a great job for me and I no longer have the slipping problem. I appreciate you! Take good care! m~

Beautiful office to go for your eye care needs. The team here are amazing. They take the time to…read morewalk you through the process and to make sure you are satisfied with everything.

I rarely write reviews, but this experience compelled me to share. I've been a loyal customer of…read morePack & Bianes (Eastlake) for over 10 years and have never had issues until now. I recently received a pair of prescription glasses, but unfortunately, the prescription was incorrect. I had to return them to be fixed, which was already inconvenient. What was more disappointing was that I was asked to pay additional fees for their mistake, and no apology was ever offered. Today, I received a text that my glasses were ready for pickup. I called to schedule a pickup, but the receptionist placed me on hold for 15 minutes, only to tell me that there were no available appointments and that I would need to wait another two days just to pick up my glasses. To make matters worse, the receptionist was very rude and ended the call abruptly without any courtesy. After being a long-time customer, this experience was extremely disappointing. I hope the management addresses both the service quality and customer care moving forward.

My family has been patients of Dr Huang for over 17 years…read more He is very knowledgeable and thorough in his examinations and takes the time to explain his procedures in a way that is understood. He provides a comfortable environment for us to feel at home.

I'm very happy with my new hybrid contact lenses. Dr. Huang did a wonderful job on nailing down the…read morefit to the point that they are very comfortable to wear throughout the day. He helped addressed any of my concerns on the clarity during the initial fitting and was very patient until we got it right. They also accept my VSP insurance. I highly recommend this place.