Avoid this place as if it was the plague. Awful! We've been patients here for many years but this was our very last. I purchased 4 pairs of glasses here, and I had to take all of them back because they had incorrect prescriptions. All 4. I went back to pick them up, again, and all 4, again, had the incorrect prescription. I could not believe it! Until I witnessed absolutely NO apology whatsoever. These front desk women acted as if this was my fault. Not only are they an expensive office, they are horrible at customer service. Avoid. Avoid. Avoid. read more

After my. experiences with 5 specialists and Eye Centers , finally my stop was saved. Friendly and honest personnel, very good technique, no other motives to be concern read more

Dr. Steven Downs is fantastic! He has a wonderful approach with children--very kind, patient, and knowledgeable. I truly appreciate the newer methods he used to address myopathy, and he consistently checked in with us to ensure everything was going well. As my optometrist, I also enjoy learning from him; he has a very down-to-earth manner that makes every visit pleasant. Additionally, the front staff are incredibly friendly and make scheduling appointments easy. Overall, I'm very happy with the care we receive! read more

Dr Downs is the best! Not only did he produce for me PERFECT eyeglasses to take care of my terrible double vision he is kind and cares very much. I am so grateful to him and highly recommend him. Thank you again Dr Downs!! read more

I saw Dr. Downs today for the first time. He is superb! I was hesitant as I have a few issues with my eyes since I am a previous radial keratotomy patient. He took all kinds of time with me and offered information to me that I had not been informed of at my previous optometrist's office. I felt like he went above and beyond and feel like I'm already seeing better today because of the contact for my right eye that he sent me home with. I'm very thankful I took a chance and saw him today. You won't be disappointed. Give him and Villa Park Optometry a try. The staff is great too! read more

A great little optometrist office in the Villa Park shopping center. Everyone that works there is kind! Appointment was on time, was thorough and didn't take much time at all. Highly recommend if needing an eye exam. read more

Love, love. My son's school did an eye exam and mentioned he should be rechecked by an optometrist. I looked at optometrist's in the area and then asked mom friends and had multiple recommendations for Villa Park Optometry. The staff was very friendly and helpful when I called for an appointment and I was able to get in quickly. Upon arrival we were greeted and checked in. The Dr. was very friendly and thorough and helped get to the bottom of what was going on with my son and he needed glasses. The process was seamless and all important information was explained. Looking forward to having all of my family be seen here. read more

I've had poor sight for over 20+ years and during that time have seen plenty of different optometrists. Luckily for me I've never had a bad experience in the world of eye care, but there is a difference between a good experience and a phenomenal one. Across the board Dr. Downs and the team at Villa Park Optometry blow every other eye care team I've seen out of the water. Dr. Downs and the front office staff are so kind and accommodating and go above and beyond so much so for their patients that I often leave feeling like there is no way that I had such an easy and amazing experience, but then every time I go back they're just as kind and helpful as before. I have plenty of options to choose from for eye care in my area but I am so happy to take the extra drive out to Villa Park to receive what I know is the best care possible. Thank you Villa Park Optometry for setting the standard and helping to keep me seeing clearly, I am truly grateful. read more

Dr. Downs and his staff are exceptional. Thorough and equivalent to Ophthalmology exams I' ve received in the past.

Dr. Downs and the entire office at Villa Park Optometry is the best! Everyone is always so helpful and patient. They have always treated my daughter wonderfully and kind. They are very thorough in their exams, extremely knowledgeable and consistently provide top notch customer service. Thank you VP Optometry. read more

Villa Park Optometry - Optometrists Near Me - Villa Park, California

Highly recommend Dr. Steve and his awesome and kind-hearted team, Karen and Suzy. I called on Monday and was able to get an appointment 2 days later! Upon my arrival, I was greeted by Karen and Suzy who were very friendly and made me feel at ease. Dr. Steve's office was extremely clean, well-lit and beamed "pride of ownership". Suzy was very thorough as we walked through my exam. Dr. Steve listened to my concerns, had great recommendations and ultimately helped me decide on a very specific prescription for my new glasses, tailored to my exact requests and needs. I am a brand new client, and have found my local, community-based optometrist. Lots of frame choices too, and all reasonably priced. read more

If I could leave 0 stars I would, the lady here is rude and completely unprofessional. She flipped out for no reason and was yelling. If you have to get something, get it from somewhere else. I will not be coming back nor will be quite about how rude the stuff is. read more

Villa Park Optometry - The front door is broken and looks like a sketchy place to go to get your glasses. - Optometrists Near Me - Villa Park, California

Dr Steve downs has a great attitude and is very personable. I was very nervous and had many questions which he answered patiently and accurately. He didn't at all rushed and spent as long as we needed with us to explain everything. We couldn't recommend him enough for myopia control with children. read more

Villa Park Optometry practically "fell in our laps." During 2020, our optometrist fell ill and ended up retiring without letting us know. As my family and I were scrambling to find another optometrist, I researched nearby optometrist and this is where our internet research led our family. From the day we've step foot in this place, my family and I have felt welcomed and loved by the staff and Dr. Downs. There are no words to express my joy of being a part of Villa Park Optometry's family. Thank you to Dr. Downs and staff for binge so AMAZING and up front with every cost and procedure. read more

I used to go to Villa Park Optometry for years but had some frustrating experiences, so stopped going. After hearing about the "change of guard" I wanted to give Dr. Downs a try. I'm so glad I did! He's great! I have unique challenges when it comes to contacts, and he did a great job of finding something for me that worked immediately. We're working now on getting me a pair of prescription sunglasses and I can't wait to try them! Also, the front-desk staff is wonderful. I'm afraid I forgot her name, but there's one professional there that is an insurance ninja. Saved me a ton of money! Give Dr. Downs and his team a try! read more

I had a great experience with Dr. Downs and the office staff at VP Optometry. They were able to work around my schedule for appointments, sent me text reminders, accepted my insurance and FSA benefits card without issue, and provided my contacts at competitive pricing. The office is well organized and very clean, with ample, easy access parking. A boutique experience where you won't feel rushed in and out. read more

I am so impressed with Dr Steve and his staff. Dr Steve made me a new pair of glasses and much to my surprise Most of the charges were covered by my insurance. He has an amazing selection. The staff work with you to find the perfect pair. I can't wait to come back to get my sunglasses. read more

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I was referred to Dr.Downs recently & I am SO grateful I did. I have a very complex corneal issue. I needed to start wearing scleral lenses last September that I had made at UCLA Stein Eye. Unfortunately due to illegal mandates, UCLA has refused to continue my care this past year. Between the medical trauma I've experienced with other drs & the issues with my eyes, I didn't have much hope. That all changed completely after just my 1st visit. Dr.Downs is a good human, not just a good optometrist. He actually cares about his patients, you can feel the difference just by talking to him. He is by far theeee ONLY optometrist I've seen who truly LISTENS to his patients, actually hears them, spends the time needed to be helpful, asks questions, let's me ask questions & does RESEARCH! I've literally been to at least 100 eye drs in my lifetime as I've had eye issues for over 30 years. I've honestly never met an optometrist I truly liked until now. Besides Dr.Downs excellent bedside manner & his knowledge in the field, he is an out of the box thinker, which is what I needed most! The office is clean, welcoming, he has good working machines, including a topographical machine which is hard to find. I HIGHLY recommend taking the time to visit Dr.Downs at least once for your eye care needs. You will not regret it. Bonus points for having Kathy at the front desk who is just the kindest, sweetest, most friendliest assistant! Thank you for all you do to help people like me have the best vision possible. For me Dr.Downs has been a godsend. read more

New patient and was impressed with Dr. Downs and his staff. He was very thorough in explaining everything that's happening with my eyesight and was very pleasant and caring. The office staff was really nice. I got an appointment quickly and was not kept waiting. Highly recommend! read more

I wish I could give them 10 stars!! I am 56 years old and have never seen so well in my life ( there are a few wrinkles I wish I still couldn't see). The staff is both friendly and efficient, the frame selection is great, but best of all is how talented Dr Steve is! I am a very happy patient. read more

My husband came here first and had nothing but praise for Dr. Downs and his staff, so I made a call to see if they would perform snd eye exam on my 10 year old son who was experiencing frequent headaches and difficulty seeing the whiteboard at school in certain situations - and they could! They made the experience fun and interesting for him and he felt comfortable the whole time. Dr. Downs took his time, asked both me and my son loads of questions, and he took the time to make us feel comfortable. Dr. Downs is so nice! He performed several tests and made little adjustments so my son could see as clearly as possible (all this time my son thought he could see perfectly...turns out he can't lol ). While my son was less than thrilled about the possibility of having to wear glasses while in school he was happy that the staff could arrange for the vendor to come in and show him an even wider selection of frames so he could get what he really wanted (and they told us they could give us his prescription so he could look elsewhere too). I love that they don't push you to buy glasses and that they understand the balance between cost and need. Dr. Downs told me my sons issues were mild, but could very likely be contributing to his headaches, but that if my son wouldn't be compliant with wearing them then we shouldn't spend the money. I appreciate that kind of honesty. My turn next! read more

Villa Park Optometry - My son getting his exam with Dr. Downs. - Optometrists Near Me - Villa Park, California

Super nice staff and doctor. Very thorough exam; explained things in an easy-to-understand way. Also a very good selection of frames.

I was looking for a new eye doctor in my area but they charge way to much for a basic eye exam.

What a pleasant experience. Very professional and welcoming staff. Dr. Downs very professional and very personable. Has the latest non invasive equipment for exams. This is my first time in twenty years that my eye condition was fully explained. I highly recommend him to all my family and friends and anyone that is reading this review. Thank you VPO read more

Sooo happy I found this place. Dr. Steven was awesome! I am loving my new contact lenses, I'm glad I made the switch! Karen in the front was also so sweet, highly recommend for all your vision needs. read more

Steven Down was great! He was very friendly! He explained everything in details. The front desk ladies were lovely. They were so helpful picking out the frames and scheduling appt. read more

I don't usually do Yelp's but this one 100000% deserves it!!!! Dr. Downs and the staff there are so amazing. They all took the time to answer any questions/concerns I had and never once made me feel like I was being rushed out of the door. You could tell they genuinely cared - something you never EVER get with big corp companies. If anyone's considering a new dentist, consider less because this is where you need to go. read more

Dr Downs and his staff are very nice and professional. Dr Downs is an excellent eye doctor and instrumental in restoring my vision. We would highly recommend Dr Downs to anyone who has vision issues. read more

Villa Park Optometry has a very friendly and knowledgeable doctor. He uses up to date technology and He offered multiple modern solutions for my vision weaknesses. His experienced staff is great at helping find the right frames. read more

Just completed my annual eye exam and as always it was just wonderful. Dr. Downs, Karen and Suzanne are so kind and helpful. I even had my mom switch to Dr. Downs and she could not be happier. Best eye doctor around! Thank you for all that you do! Looking forward to my next visit :) read more

Dr. Downs gave a very thorough review of my eyes, made some slight changes to my contact prescription. He was very easy to speak with, down to earth and provided me with a fantastic eye exam. Office personnel were very polite and fun to engage in conversation with. I am very pleased overall and will see him again in 1-year for my check up...thank you VP Optometry read more

Wow, what can I say? The BEST EXAM EVER! I have Type 1 diabetes and also have been wearing glasses for farsightedness and a lazy left eye since I was in 5th grade so I have been to many optometrists and ophthalmologists in my 49 years. Dr. Downs by far gave me the best eye exam I have ever had. It didn't take long like many others have, I didn't have to have my eyes dilated, he has this new machine that takes pictures of the entire eye that eliminates the need of having your eyes dilated. I also have a HUGE fear of having my eyes touched (I know, I know ha ha) yet he was able to do the test for glaucoma where he has to touch my eye with a special little pen and after I stopped freaking out he gently touched my left eye with the tool and I felt NOTHING! No longer do they have to blow air into your eyes to check for glaucoma. It is just a gentle touch to the eye and I didn't even feel it!! I think my fear may have been cured thanks to Dr. Downs!!! When he did the exam for new glasses it was so much different and better than any other exam I had had. I wasn't "guessing" anymore like I had in my prior exams and finally got a pair of glasses where I didn't have to take them back for another exam and another prescription for yet another pair of glasses. And after my exam, Karen took me to the all new selection of glasses Dr. Downs provided and WOW again! Karen remembered that I liked Kate Spade and she took me over and there is an entire wall of all Kate Spade and it turns out the first pair she picked for me was the pair I decided to buy! She knows me so well! They got rid of all the cheaper, generic selection than Dr, Furcolow had provided and replaced them with Tiffany, Kate Spade and other nicer, designer selections. I wish I could give them 10+ stars because they deserve many more! I highly recommend Dr. Downs and his staff for all your eye care needs. read more

I've been a patient of Dr. Furculo for over 15 years and as much as I miss him Dr. Steve is even better. I just had one of the most through eye exams I've ever had. 5* +. Plus, Karen and staff are still here, helpful and friendly. read more

Very happy with my eye exam visit with Dr. Downs today. The staff was friendly and professional. This is a small office but is very clean, nice, and comfortable. Dr. Downs is really personable and friendly. He really took the time to ask questions and explain my eye conditions. He provided me with new information I never heard of from previous eye exams from other offices. He uses updated technology where I was told I don't need to get my eyes dilated because of the technology he uses as an alternative to examine my eye. I was seen on time and exam was done efficiently. Overall very satisfied with this place. His father has an optometry office next to my house, but I chose this place because I figured it'll be less crowded and much easier to schedule appts. read more

Great experience. Doctor Downs and the entire staff were friendly and informative. Modern equipment and advise on all my vision needs. Highly recommend Villa Park Optometry. read more

From appointment booking to the eye exam, Villa Park Optometry does a wonderful job curating a great patient experience. The front desk staff is friendly and accomodating. Dr. Downs has a very welcoming personality and an undertone of confidence and pride in his work. He is an excellent optometrist that listens to your concerns and patiently answers all of your questions. You can leave his office feeling heard and having your eye care needs well attended. I recommend any and everyone to go "see" Dr. Downs. read more