DO NOT ORDER ONLINE. I am out $205 for cookies I ordered to be delivered twice last year. Numerous calls and messages to the company have not gotten me a refund or replacement order. Very old school and they have poor shipping procedures. Even their employees are expressing concern for the customers. Managment not responsive. read more

Village Bake Shop is amazing. I don't understand the bad reviews. The thumbprint cookies bring back nostalgia of trips with my grandmother, and they still taste the same as when I was a kid. They have the perfect little hint of salt, and everyone I have given them to has loved them. We have to buy two containers or my husband will eat them all before I can get one. Their patisserie's are so pretty and tasty, like a combination of cake and donut. The donuts are also fire. If you don't try it you are missing out. read more

This place doesn't have the best reviews, and I think if you left this place a bad review you're insane. Village bake shop is my favorite the bakery in town. The thumbprint cookies are peak read more

Do not order from this company!!! Ordered some thumbprint cookies in a tin for Christmas. They arrived all crumbled and broken, couldn't use them. I have called and called and emailed them with pictures on how they came. No response whatsoever. "Crystal" the manager was supposed to call me back, never did. POOR Customer service!! read more

Ordered a tin of thumbprint cookies. They were tiny, broken cookies in a small tin container that did not ship well to the Florida Keys. Not suitable to serve to quests. Expensive lesson learned. read more

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Always received excellent products and excellent service. Their prices are very competitive with the big box stores.

Most beautiful birthday cake by the Village Bake Shop! My birthday falls around the 4th when the Bake Shop is closed so we had to order it prior and freeze it and it was still the best cake read more

Village Bake Shop - a birthday cake with candles - Donuts Near Me - Cleveland, Tennessee

If you need a special design this NOT the place for you. The pictures speak for themselves. I ordered the cake and cookies below for my son and daughter-in-law's Lumberjack themed baby shower. I spoke with Theresa who told me that she could absolutely do these designs except that she could not make the moose. She said that I would need to provide a cake topper; which I did. My son picked up my order and paid for them with his debit card and I was to reimburse him that evening. He did not know what was ordered. He was just there to pick it up and pay for it. I took one look at the cake and cookies and was in absolute shock! The cookies did not look like they came from a professional bakery and the cake was even more disappointing. This was NOT what I ordered. The bottom of the cake was supposed to look like wood but it looked as if I had iced a cake with white icing. The message on the front was the wrong saying and off-centered. It was supposed to say "from tiny seeds grow mighty trees." But it read"from tiny seeds you will move mountains." which was not only incorrect; it absolutely made no sense. The banner on the top layer was tiny compared to what I ordered. The baby's name was not easily read and the last letter of the name was barely on the banner. I called and spoke with Theresa and she said that there was nothing she could do about it. She was out of town and there was no one at their establishment that was capable of correcting the error. She went on to basically say that I needed to get over it and just enjoy the shower. She said that she would "make this up to me." Left in the lurch by Village Bakery and at great expense, we scramble around and found another place to do an overnight rush order, to fix this cake and cookie disaster. You would think with this inconvenience that this establishment would be helpful and at least reimburse our charges but no. We were told, "We have been here 57 years and we have never given refunds." They did offer to provide us with more cookies or cupcakes -- 2 days after the shower. read more

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Nothing worse than cold donuts with coffee. The donuts were good and the person waiting on me didn't know if they had coffee made or not. As far as parking is concerned. That is what gets them 3 stars. There are two signs right out front that specifically states for The Village Bakery customers only. They gave me my coffee in a cup without a lid. They said they didn't have any. So, I told her to fill it 3/4 full so it won't spill in my truck as I'm driving. She still charged me full price for a cup of coffee. Now, why can't they order lids for their coffee cups. I mean there is no inside seating. read more

Village Bake Shop - Donuts Near Me - Cleveland, Tennessee

I ordered a boss baby cake for my sons first birthday and this is what I got. I asked if she could do it and they said yes. Highly disappointed with this place I don't recommend. This ain't even picture worthy. I could have done it better myself!! read more

Village Bake Shop - "Boss baby cake" - Donuts Near Me - Cleveland, Tennessee

So I have always loved this bakery. But my wedding cake looks like it wasn't finished. Like maybe someone tired this at home. My grooms cake (the one with the truck) was done at home and it out staged my wedding cake. I have tried to contact them them in several ways but decide to not push the issue anymore because what could be done? My wedding was at 4 my cake wasn't ready till 1. I mean it's take the cake or do without right. All in all it tasted good. read more

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I'd give them ZERO Stars if it were an option. I begged the "Village Bakery" manager to stay open a couple of minutes past 6:00 in order for me to arrive from Atlanta. It was my 80 yr old Mother's B'Day and she loves the cookies from this bakery. I live in Atlanta & was rushing to get there before closing at 6:00. My GPS said I would arrive by 6:08 (I actually got there at 6:02) but the manager told me she would absolutely NOT let me in. It would have taken less than 2 minutes for me to purchase those cookies. If this was my establishment, I would have done anything to please a lifelong customer (my Mother). Fortunately, after telling this story to my Sister (who lives in Cleveland) I was ultimately GLAD the manager was so "unaccommodating". My sister told me that her last (and it was her LAST visit to this shop) that the display cases were FULL of flies. It grossed her out so much she hasn't been back. No one in my family will EVER frequent this bakery again. It's sad because our Mother used to LOVE this place. I think the Owner(s) need to know these things. It's just sad. read more

I always stop by this place a couple times when I'm in town visiting family. The thumbprint cookies and all of the donuts are the best. I've never eaten a cake from there so I can't comment to that. read more

Previous visits were positive with very friendly staff and good treats. This visit sign was on that said "Fresh Hot Doughnuts". I asked if the doughnuts were really hot? She said yes, they recently came out. I ordered a dozen. Opened the box in the car and they were stone cold. There is a difference between a hot doughnut and a fresh doughnut. 3 stars because of good experiences in the past. read more

I have been going to this bakery since I can remember. 40+ years. The absolute best cakes, cookies, pastries I have ever eaten. Owners are a pleasure too! Thumbprint cookies are YUMMY!!! you have to try them!!! read more

Yummy yummy yummy! This has always been the place with my family to get birthday cakes and after school treats growing up. You have to try the thumb print cookies they are so delicious it should be a sin lol Prices are higher than you would pay at a grocery store bakery but quality is also higher. read more

I preordered 5 dozen thumbprint cookies and was shortened about 20 cookies. Upon pick up, I noticed the box was on the smaller side, however they had it taped shut so I couldn't look right away. Plus, they're smaller cookies so I thought they probably packed them in there tight. I got home and notice only 39 cookies in the box. I paid 4.99 a dozen on my receipt which was about $28 with tax. Last time I checked 12x5 equals 60, not 39. I bought these for a party and they won't even fill up the platter. Just save your time and go to Publix. read more

To be a baked shop that promotes beautiful wedding cakes, the actual cake is not good. My former boss used to go here and get us "bribes" for us when someone did good, like a cake called Mounds Cake. Chocolate, coconut, and icing! Sounds delicious, tastes dry as a desert! There are supposed to be two letter S's in dessert, not one. This one was so dry I couldn't eat it. We had a cake from there and same thing!! You would think for the prices it would be better than WalMart cakes, however that is not the case. This is worse!! Now their thumbprint cookies are great and donuts are decent, however the rest of it they can keep read more

My boyfriend and I get thumbprint cookies and coffee cake here occasionally. We love it. It's a great place to get a treat.

I've been coming here since I was a little kid. Their thumbprint cookies are the best that you'll find anywhere. They're the perfect blend of sweet, salty, and buttery. The cookies aren't dry and the icing too thick and creamy like at most other places I've tried. We make special trips to Cleveland just for these cookies! read more

Got my son's birthday cake yesterday for the 14th year in a row and not only was it lopsided when we cut it there was a big long hair in the icing this ruined our whole evening I messaged them they read it and didn't even offer an apology. That's sad we are gonna miss the village bake shop. read more

I ordered a cake in February it was not good so I gave y'all one more chance I ordered a cake Tuesday for birthday party today it was not good. The cookies were good. Called the bakery they offered me a credit for the cake so thumbs up for that. read more

Absolutely Horrible. I used this bakery for my wedding and am extremely disappointed. I trusted them to do a very basic wedding cake with a simple color touch of color, petit fours, and doughnuts because they had so much confidence when I spoke with them multiple times. The day before the wedding when we went to pick up the petit fours, the color of the petit fours and the doughnuts were wrong, the design on the petit fours and doughnuts were wrong and so we didn't even trust them to do the design for the wedding cake so we told them to do just plain white with no dots or anything on it because being the day before my wedding, I didn't have time to find a new bakery. And of course when we got the cake, there were of course dots around the layers like we specifically asked for their to not be. We served it because we had no other options and they barely gave an apology saying and wouldn't refund for the whole thing because "it was edible" and they only do in store credit as if I would want to use them again. This was a horrible experience and I will forever turn my friends, family, and clients away from this bakery because of how they messed up my WEDDING. I would have been better off to have cancelled the order and not had a wedding cake or desserts.Ab read more

Friendly people, prices are good for donuts, but we got a birthday cake it was really pretty but the cake it self was powdery dry. The frosting tasted good though. The price of the cake was over priced in my opinion. read more

Delicious and beautiful cakes and pastries. For 40 years I have been going to this bakery and am never disappointed. Their decorated cakes are gorgeous. Makes my mouth water just thinking about their tea cookies!! read more

There are 2 bakeries that can make my heart skip a beat just by thinking of them. The Village Bake Shop and Krispy Creme (when the hot sign is on and it is 30 miles away). It doesn't matter about the temp at the Village...everything is A-1!! They have the best Creme Horns in the world!! Thumbprint cookies are melt-in-your-mouth exceptional! The best in town! I have been a customer for over 35 years and this is my favorite! read more

I don't normally feel compelled to write reviews for businesses, but felt I needed to do so this time. My husband and I recently ordered a cake from this bake shop. We're relatively new to this area, and had never ordered a cake here. We'd seen pics of beautiful cakes on the Village Bake Shop's Facebook page, and they'd come highly recommended, which led us to order from them. The employee taking our order told us they could "do anything" in terms of decorating. Sounded great! Picked up the cake yesterday and it was completely unsatisfactory. The decorating was very sloppy, and totally unlike anything we'd seen on their Facebook page. They didn't include everything on the cake we'd asked for,and didn't bother to let us know in advance. I could see where they attempted to put a requested logo on the cake, but goofed, and scraped it off and didn't "fix" the frosting, so it was very obvious something had been removed. It was just not the caliber of work we expected. I should never have left the bake shop with the cake, but honestly, I was in such shock and disbelief that I didn't know what to say, and I didn't want to be rude or confrontational. I also knew it was too late for them to fix it because I needed it within a couple of hours of pickup. I opted not to serve the cake at the intended event, as it was that bad. I ended up having to go to a grocery store bakery and grabbing something from the case at the last minute. That led me to the decision to return the cake. Upon returning the cake, the manager agreed it wasn't decorated well, and then asked me what I wanted her to do. I asked for a refund, but was told they'd been in business for over 50 years and had never given refunds, only store credit for other bakery items. I would have much preferred a refund, as well as something along the lines of "I'm sorry. What can we do to make this right and keep your business?" read more

In my opinion, the Village Bake Shop is Cleveland's very best. Not only do the people provide friendly and personal customer service, the treats are delicious. My favorite donut is the cinnamon twist, i love to get them early in the morning when they are fresh out of the oven. The Village makes everything fresh daily. Also, the cakes are the best. I have had a village cake at every occasion since I was born. I give it two thumbs up!! read more

THIS place hands down is the best. I am from Cleveland and have being going there my whole life..Now I live in NYC and only wish I could find a better bakery! It does not exist..Thanks read more

well i've been their customer for a long time although i never bought a cake. i would buy donuts for my class. i would but around two (2) dozen a day twice a week. until a few days ago i called to check on a price for a cake and it was RIDICULOUS! so i called back to tell them i didn't want that as a order and the lady on the other line said "okay! whatever!" and hung up! well ever since i'm SURE i will not return i will go to the other side of town! i own my own business and that is NOT how you treat customers! read more