This staff is incredible - they helped me navigate an incredibly difficult rainbow bridge process…read morewith my two babies - I will forever be in their debt for their compassion, professionalism, and counseling. I found them because a friend of mine lived down the road and introduced me to their practice. When I moved to Maryland (1hr drive away) there was no question who I would go to for the health of my fur family. I live in NC now and travel a lot with my current dog but I will go out of my way to plan a stop with them or arrange my itinerary around an appointment with them if we need it on my way through the area. Beyond impressed with them. And the note card they sent me after... was deeply appreciated.

We had an amazing 1st visit with Dr.Potts today. We are new to Virginia and to the area. A friend…read moreof ours recommend this wonderful facility! We have 3 dogs and 2 cats. Our pup Max ( Mastif/Lab mix) has anxiety and our Wheaton has allergies and needs special food for his food allergies. We were so happy to have a doc and all of the staff members be so sweet and attentive to our fur babies. We were so nervous trying to find a good Vet... so happy for the recommendation Ed! They treat horses too! Such a special place for all fur babies Thank you! You all are amazing!!

Pet Owners Beware: Multiple Misdiagnoses from Dr. Kat Gray…read more I'm writing this review as a serious warning to fellow pet owners: over the years, I've personally witnessed three separate misdiagnoses from Dr. Kat Gray at Agape Animal Hospital, one of which led directly to the death of a beloved dog. The most recent case involved my dear friend's dog, who suddenly began acting strangely. Despite my warnings, she went to Agape. Dr. Gray diagnosed a tick-borne illness, ran some blood work, gave fluids and a pain shot, and sent them home. She attributed the behavior to eating grass and being "stressed" from seeing luggage. The dog briefly improved, but then declined. On the second visit, they received another pain shot and an inconclusive ultrasound. At one point, Dr. Gray actually suggested the dog might have eaten mushrooms and was "having a bad trip." Finally, my friend went to another vet who correctly diagnosed intervertebral disc disease. The dog needed surgery. A correct diagnosis earlier would've spared her a great deal of pain. Sadly, this was not a one-off. Years earlier, my own hound was lethargic and off. Dr. Gray again blamed a tick-borne illness. Something didn't sit right with me, so we went for a second opinion. That vet discovered a grapefruit-sized tumor on his spleen that needed immediate surgery. We were told if we'd waited even another day, it could have ruptured and killed him. And tragically, a friend of mine lost her dog after being told, by Dr. Gray, that the dog was just overweight. I voiced my concern that the dog's abdomen looked swollen, not fat. Not long after, the dog passed away. It was a tumor. It had ruptured. It was preventable. I understand that no vet is perfect, and diagnoses can be complex. But three separate major misdiagnoses, two of them potentially fatal, one resulting in death is not something I can overlook. If you love your pet, please think twice before trusting Dr. Kat Gray with their care.

They are kind and attentive. The vets are very knowledgeable and caring. Wonderful facility.read more

Very rude and unkind. My husband asked them to come because our cat is very skittish and I haven't…read morebeen able to grab her to take her to a regular vet's office since I got her from the animal shelter a year ago. They suggested we feed her in the bathroom in order to corral her, which we did. However, she was in and out of the bathroom too quickly for us and then hid under a chair. They said they would call before they came so I would have time to coax her back into the bathroom, but they did not call from their normal number, which my husband had entered into his phone, so he did not recognize the number and didn't answer (he was busy at work). When they showed up, I tried to corral the cat, but she wouldn't have any of it. They were rude and not the least bit understanding. Very unkind in their communication and demeanor. I understand being frustrated about the situation, but their attitude and way of handling it was extremely unprofessional. Do not recommend.

I called Dr. Nicholson yesterday because we realized it was time to help our 18 year old cat to the…read morerainbow bridge. When she returned my call she was very unprofessional and unsympathetic. I explain to her that we were wanting someone to come to our home so that we did not have to pack Minnie up and take her into an office. She suggested to me several times different offices that I could take her to instead. Finally she told me that her assistant was on vacation and that she didn't really want to deal with it because she didn't know us or our pet. As we were trying to figure out what to do she finally said "well, I have other obligations so call me back and let me know what you want to do." I understand that she does not have a relationship with me personally but it does not take very much to show sympathy to someone who is losing a family member.

Great vet!! I brought my foster cat here a few times every 2 weeks and each vet I saw was lovely,…read moreprofessional, and very caring and knowledgeable. They took extra time to show me how to administer every medicine and answered all my questions (and I had a lot of them because this is my first cat EVER)! The kind of veterinary clinic where it's clear they invest in their animals and don't just take short cuts to get you in and out quickly. It's nice they partner with animal organizations too!! We have had great experiences here and thank you so much to the staff and vets for all you do!

I never thought I would be writing this. I grew up wanting to be a veterinarian and once deeply…read moreadmired Dr. Murphy. I even shadowed her as child. Unfortunately, my experience surrounding the euthanasia of my dog Paisley completely shattered that respect. Paisley was my best friend. I picked her out, named her, and loved her for her entire life. I found a tumor on her over a year ago and repeatedly told my family, offered to schedule vet visits, cover all costs, and handle transportation. Those offers were refused. I was not informed when the decision was finally made to euthanize her. I had to find out from someone else. I was promised the opportunity to be involved, to ask questions, and to be present for the discussion and goodbye. Instead, I was forced to watch over FaceTime while Dr. Murphy and my mother repeatedly left the room to discuss matters without me. When I tried to ask if they could wait so I could be included, I was talked over and told they would proceed anyway. The rest of my family was given notice and allowed to be present. I was intentionally excluded from my own dog's final moments. Regardless of circumstances, the lack of empathy, communication, and basic compassion shown to someone grieving the loss of a deeply bonded animal was devastating. This experience caused immense emotional harm, and I would never recommend this practice to friends or loved ones. Paisley deserved better. So did I. Edit: I also find it concerning that this practice appears to ask clients to edit older reviews, which has the effect of burying negative feedback. That feels inappropriate and raises serious concerns about transparency.

Andrea Ballou, DVM and Stephanie Sgroi, Practice Manager…read more Termination of services! Like I would ever come back or recommend you all to anyone. What service! You were my dog's primary care veterinarian. His labs were off, after his surgery from Summit vet after having his teeth removed. You never told me. They never called me. The only way I found out was getting another copy and reviewing all of his records which is what veterinarian's are supposed to do. You told us 8 times or more during 2 different visits that it was dementia and cognitive even though I had him in there and his ph in urine was high you said it was not of worry. Not only did he have high ph, he has protein and high bun and low sdma, which all seeming are leading to kidney issues for him. You refused to give him and kind of care! This poor animal was walking around in circles biting us, licking his penis, and urinating everywhere. That was not enough symptoms for you to treat him Suggesting melatonin might take the edge off. IT SHOULD NOT TAKE 3 VETERINARIANS TO FIND CRYSTALS IN URINE. IT IS NOT POSSIBLE THAT ONE DAY WITH ALL OF THE SYMPTOMS HE HAD AND YOU IGNORED GIVING HIM TREATMENT ,BECAUSE I QUESTIONED YOUR DIAGNOSIS OF DEMENSIA. YOUNEED TO GET OVER YOURSELF. LISTEN TO YOUR CLIENTS WE KNOW OUR ANIMALS. YOU MADE HIM NEEDLESSLY SUFFER. I WILL NOT FORGIVE YOU.

Today we had our initial visit with our new pup and Dr. Marley. The front desk staff was warm and…read morewelcoming. Dr. Marley and her assistant came to the room in a timely manner. They were friendly, informative, and answered questions we didn't even know we had. I appreciate their knowledgeable and sensible approach to vaccines. The only reason I'm only giving 4-stars is this was our first visit. Our first impression was a good one and we look forward to working with this office in the future.

Brought my dog in for an allergy shot and nail trim. The vet tech trimmed 5 of his nails too short…read more When they brought him out, his nails were bleeding. i can only imagine how painful it was for my poor dog. They did come out and stop the bleeding with the powder and then had the nerve to charge me for the powder for the bleeding they caused. Will never go back here again.

I started taking my dog there in September of 2025. She needed a toe amputated because of a mast…read morecell tumor that was growing on it. One of the doctors removed it and then told me she was good and the cancer hadn't spread to the foot (no follow up for checking on that either). Months later in early 2026, I noticed her back leg (same one she had the toe amputated) was swelling. Took her in and Dr. Lo looked at it (no ultrasound was mentioned) and said it was from an old knee injury and gave her an anti-inflammatory. She never had a knee injury but I trusted him. Swelling went down but was coming back off and on. My husband took her for her routine exam in May 2026 and saw Dr. Vandrey. He felt a lump on her abdomen that we thought was a fatty tissue lump. He looked at her notes from her last visit with Dr. Lo and nothing was mentioned. Vandrey said he asked Dr. Lo about it and he said he didn't notice it. Well in May it was the size of a cantaloupe. Dr. Vandrey did xrays/ultrasounds and come to find out my poor Lucy had cancer all over: lungs, near her bladder, back leg (where the tumor started) and spleen where the huge mass was attached. My sweet dog went downhill fast and we had to put her to sleep on June 6, 2026 at a friend's vet practice near us (Warren Cty Vet is an hour away for us). I called Warren County Vet Clinic and told them what happened and to let Dr. Vandrey know. If they did, he didn't call or email to check in or offer any condolences. I want to know why the first vet that removed her mass didn't do an ultra sound to look for any spreading. I want to know why Dr. Lo was so casual about her swollen back leg and didn't offer to do an ultra sound. I want to know why Dr. Lo didn't notice her abdomen mass during his very brief exam and gave me a made up story that the swelling on her leg was an old knee injury that never existed. I truly believe my Lucy would still be here with us if these vets had done what they should have in the very beginning, she was only 10. Do not recommend and will never go back once we get another dog.

4 stars for the vets BUT awful experience with admin - My…read morefamily including our dogs have been VCA folks for many pets over the years across many VCA hospitals in the U.S., mainly because of our experience originally here with VCA Centreville! Most recently, l've come back to this VCA because of Dr Keeley being Fear Free Certified. Olivia is also wonderful with my dogs, no matter if they're fearful or reactive. HOWEVER, if this review didn't include them, it'd be absolutely 0 stars for my interactions with their administration vet assistant Cassidy. She contradicts processes that I've been told by other admin staff leading to confusion, is unkind to my animals, is rude to fellow staff including speaking badly about them to me while they're out of the room, and is not communicative at all to other staff members or owners leading to confusion and a generally off-putting experience. I have no issue at all if there's an appointment running long & we need to reschedule for another time or something like that - I have an issue with how she speaks to people, staff & owners alike. Telling an owner things you don't like about the vet or vet tech is really inappropriate and needs to be handled without involving clients. I've been to so many VAs and never had this awful of an interaction, even leading to confrontation. If not for Olivia and Dr Keeley, I would've stopped coming here because I don't want Cassidy near my animals or me or frankly in any customer/client-facing role.

We've been clients there for a handful of years. From the beginning we've made it very clear how…read moreanxious and nervous our pup is because of abuse as a puppy. He has even boarded here for the last two summers. When we dropped him off last week, there was an incident with him being taken back, not in the protocol that was put into place for him. On top of that we were told when we called to check on him that he is untrustworthy and unpredictable. The people that were working in boarding all week seem to not be working in boarding normally and being pulled from other departments for lack of employees. We didn't get any updates on our dog unless we called. We were given attitude by several people. I expected more considering they're the professionals with animals, but they made it seem as though they were being inconvenienced by housing my dog. The final candle on the cake was when I went to pick him up and a male brought him out, which says clearly in his chart that no men are supposed to bring him out. So at this point, it appears as though no one at VCA cares about the well-being of my animal or the safety of their employees.

Dr. Pickard was the 4th vet that actually heard me and gave me some hope for my puppy. She is now…read morein Vienna. She is very easy to talk to. Wants what's best for the animals.