I love Dr. Royster and his entire staff Tanya Kim are very polite and kind professional. Dr.Royster…read moreis very knowledgeable and extremely kind and compassionate towards animals. I highly recommend him.

Dr. Reginald Royster and the entire Haverford Animal Hospital "family" team have provided excellent…read moreanimal medical and health & well-being care for our pets, starting in 2006. Fortunately, we found Dr. Royster after another area veterinarian practice missed Shadow's (cat) glaring heart condition. Even after moving from Ardmore to Philly, I returned to Dr. Royster's practice having tried local Philly options, because I trust him and his team to provide accurate medical results & solutions. He presents diagnoses and treatment plans both thoroughly and in a manner that is understandable for non-Vet. professionals, like us, and in a compassionate manner. Snickers (cat) cannot wait to see Dr. Royster and his team in October 2023, despite her check-up. :)

Update: We ended up having to put down Fitzwilliam as his…read morecancer was too far gone. Dr Hyde and his staff did everything in their power to make it as gentle as possible on us and made sure we were comfortable with our decision. Will 100% be using Pets First for any future animals we bring into our family.

Best and only Vet I trust and have for over 20 years with my fur kids. Dr. Heyde and his whole…read morestaff and family are wonderful.

Fifty-plus years ago, as a child, I can remember when SGH was a brand-new vet working with Dr…read more Huggler on Lancaster Avenue (where the park is) that's how long I've taken my animals to this establishment. The knowledge base of their staff is extremely reassuring for our fur babies. Lesley - the manager runs a fantastic operation. We would not go anywhere else.

I had to be very careful with my new puppy Hazelnut since my favorite dog past away last year, I…read moredid tons of research of each hospital before I made the appointment, I am so glad I chose this place, the Vet think outside of the box for hazelnut's check ups, it helped me to be sure Hazel is well protected. Thank you.

The most caring vet on the mainline! Great staff, great care, great facility!…read more They know every name of the pet they care for. The staff will follow up and call to check in after appointments. My dog has severe anxiety and when Fourth of July fireworks were kicking up, they called to check in if we needed anything to help our dog cope. I will take all of my pets here. Love them!

I brought my cat in to establish care and flagged some serious concerns: he was losing weight…read morequickly, not eating much, and urinating outside his litter box. He had known kidney issues. They ran labs to check his levels, and during that same first visit they also gave him his rabies vaccine, despite me explaining that his previous vet had held off on it because of his kidney issues and pillow foot. Within 36 hours his health rapidly declined. He hid under the bed and cried, and I had to make the decision to let him go that Friday. Since this was their first time treating him and labs were still pending, I wish they had waited on the vaccine. I feel like the little time I had left with him was taken away. When I asked the doctor directly if the vaccine contributed to his decline, she chose to say it was simply his underlying health. That answer still bothers me, because up until the vaccine he was still very active, even though he wasn't eating as much. Grieving him has been incredibly hard, and it took months to start feeling any better. Then I received a condolence note in the mail, sent months after he passed rather than around the time it happened, and it brought all that grief right back.

I have been bringing my pets to these vets for almost 30 years. My pets have been seen and treated…read moreby Dr Shelly Rahe, Dr Amy Brenner & Dr David Walker. I think that they are all caring, direct and sensible. I've been through all the highs and lows of pet ownership with them. I highly recommend Gateway Animal Hospital.

Warning: Do NOT bring your pet to David A. Walker at Gateway Animal Hospital!…read moreI brought my perfectly healthy cat in for a routine rabies vaccine. What happened next was anything but routine. The vet aggressively pushed Q-tips so far into my cat's ear canal that it ruptured her eardrum and caused severe trauma. Within an hour of leaving, my cat was in obvious distress. I rushed her to an emergency veterinary clinic, where she was diagnosed with Horner's Syndrome -- a condition in cats that results from severe neurological or physical trauma. Half of her face was paralyzed for an entire month. Years later, she still has facial twitching. A routine vaccine visit left my cat with permanent damage. Please do your research before trusting this vet with your animal. What should have been a 10-minute appointment turned into a medical emergency and lasting neurological effects for my cat. No pet owner should have to go through this.

This was hands down the worst vet experience of my life. I came in today because my dog was having…read moreintestinal issues. I brought a poop sample to Dr. Stewart and he didn't even use it. Then when I went back to the room he lectured me about my dog's behavior and how I was handling it when the dog was barking from stress. He prescribed some medicine and told me to not feed my dog. My dog continued to be very agitated that afternoon and I had to take him out incredibly frequently. He was acting not like himself and I called the vet again and he said that he didn't consider a dog distressed unless they were actively seizing, bleeding, etc., and told me to take him on a walk. I knew my dog was distressed since he'd never behaved like this in 12 years. I took my dog for a walk and he calmed down but two hours later he was acting distressed again. So I took him for a second walk and he pooped blood. I call the vet immediately and he tells the front desk staff that the office is closing and i should just go to the emergency room. EXTREMELY awful experience. DO NOT go here. Doctor did not take my concerns seriously and my dog may have suffered and still be suffering because of it.

I absolute love Dr Stewart but I have to say their office staff has a rude and unaccomodating…read more I am leaving will miss Dr Stewart but not being talked to by their staff as I was

Spring Mill was recommended to me by multiple friends. I'm glad I followed their advice: the staff…read morehere is so warm and kind. The location has amble parking and the facility is super clean - and it never smells dirty or like animals (even though it's a vet/animal hospital). I'm so grateful that they are taking care of my pup Franklin!

This has been the best bee vet experience that we have had, at the end of a dogs life. They went…read moreabove and beyond to make our Tugs comfortable and happy in his last days. I can't thank them enough.

I'm really taken aback by the negative reviews. I have never had a bad experience at Radnor…read moreVet--and I'm here every month. They are extremely accommodating and are able to see my rabbits the day of if need be. Additionally, they have walk-in appointments that are about twice the amount of a normal exam fee, which are very convenient for emergencies. The vets always follow up after a visit, and they also respond by e-mail quickly. All the staff (receptionists and vet techs) are so nice as well. I also wanted to note that a lot of the reviews state that they should have been provided more information. I feel that I'm always provided the information I need, but I'm also well-versed in rabbit care to determine what questions I need to ask about my rabbits' care. If you're not asked about blood work, you should be asking instead of wondering why you haven't been asked? Doing blood work has always been made clear to me before procedures, and I know that they would be more than happy to run a panel for your pet. I have had one experience with Dr. Donato in my three years as a client and did not find him to be "arrogant or money-hungry" at all. He told me that I seemed like I knew what I was doing in terms of taking care of my rabbit and even took me to the back to let me see the x-ray of my rabbit's stomach.

PART 2- REPLY I SAID WHAT I SAID....AND I MEANT WHAT I…read moreSAID! Your response speaks volumes, and now I totally understand why your front office staff/office manager are the way they are and why they mishandled this situation. 1. It doesn't matter who is registered on your records, it is OUR FAMILY pet, AND I am the one who brings our rabbit in for treatment and pays the bills! So, if my daughter isn't around, I am the one that is to be addressed...Period! 2. I have been living while being BLACK for 56 years now, and how dare you tell me who/what isn't racist to me, or state how I should or shouldn't feel during some of the interactions I've had there. 3. You need to speak what you know and not what you were told. You have a bunch of false and twisted statements in your response. You weren't there, and by chance you were, you should have stood up and handled the situation in a correct and professional manner. 4.Your office manager DID NOT apologize to my daughter at all. The apology only came when I spoke to her and brought it to her attention that she didn't, only then did she apologize to me. Also, you failed to comment on the threat that your office manager made (which is probably you) insinuating that I should not make the statement that I felt this situation was racially motivated. I'm not surprised though after reading your response and you or your staff not taking any accountability. Some food for thought. It's not always what you say, it's HOW you say it! That's customer service 101. 5. Speaking of being rude? Well maybe if you train your front line not to be rude, then maybe they would not receive it back. Try training them to be kind and helpful, instead of short and snippy! And for the record, I am only referring to about 3 people on the front-line staff that I have encountered within this last year 6. I could go on and on, but it's so not worth it. But I will say in closing, we don't need your validation or approval to take our business elsewhere. I made that clear that we no longer want anything to do with people who can't own up to a mistake that was caused on their end and effectively rectify it with grace, class and professionalism.

Dr Lyon and her staff are exceptional. Full stop. The compassion and love they show is like none…read moreother I have received for my dog. I never thought I would need a home vet, but my geriatric mastiff couldn't get in the car anymore without it being traumatic. It's so much more convenient to get care at home, regardless of your pet's health. She never pushed unnecessary medicine or tests on us in the name of selling products. Dr Lyon and her staff helped us though the last stages of my girl's life and I have no hesitation to utilize their services when our next dog finds us.

Cannot say enough good about this vet! She is wonderful and patient and takes such good care of my…read moredogs! Mobile service has been great - can't wait to see the new office. Thank you Dr. Lyon!

Highly recommend Dr. Kennedy and his team at Devon Vet. They treated our dog Claire with such grace…read moreand gentile care. Christine Bork

Such kind and caring staff and vets. Well organized. Very responsive to calls and messages. Greet…read moreyou when u walk in. Been with them 6 yrs and always rave about them. My cat had surgery here got a broken hip years ago. They went above and beyond. Great facility. Great crew. You can tell they care about pets and their moms/dads. Very kind . Highly recommend