For some reason you have to meet when someone to return equipment. I don't know why one of the…read morethree people who never moved from the checkout stations for the full 30 minutes I was here couldn't do it. Whatever estimate they give you for your wait time, double it, at least. Fifteen minute wait turned into 30 real quick. My visit here did nothing but solidify my decision to end my relationship with Comcast. The only reason I can tell they make you wait to return equipment so that they can try and talk you out of returning equipment/quitting service with them there was no reason that I needed to wait 30 minutes for a transaction that took 60 seconds. Total garbage company

Absolutely terrible experiences here, most recently a few days ago. First of all they have a…read morecompletely inept waiting system so plan to be there at least an hour to do anything. After you waste an hour you will get an employee who can't help you. Then you will be directed to one of their kiosks that invariably has a tech issue. Not kidding every single time I have had to use the kiosks there is an issue. I have recurring billing issues due to them not removing cable from my bill so I have to make multiple phone calls and show up in person to get any resolution as they are quick to shut my internet off when their bills are mistake riddled and I am in the process of pleading my case again. This last time the guy informed me I have a $60 credit due to over paid bills which felt low but was something. He said my next bill would be in March and I am all good. I get an email today that my service was cut off and since I was at work I couldn't drive over there. Now I am on hold and you guys did it, I am finally cancelling. The amount of time I have wasted with this ridiculous company should be a crime, I deserve restitution.

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

Terrible customer service. I would avoid this store. I went in last Wednesday to pick up a phone…read morethat was ordered for me by my company. I was told we would have to order it through our B2B rep even though they had one in the store. We (my company) placed an order and it was to arrive on Friday. Friday came and no delivery. It showed up on Monday which did me no good since I flew out to head back home on Saturday. I requested it be sent next day air and was told they would. Here it is Wednesday and the phone still has not shipped. I was told that FedEx did not pick it up. I told them to call for a pick up or have it sent UPS next day air. They said "that's not how it works". They told me to contact my IT person and have them order a new one to a store near my home in FL. Absolutely terrible service. Victor the Assistant Manager does not return phone calls or reply to texts. How difficult is it to ship out a package?? Had it not been for the fact that our entire company is linked to Verizon (unfortunately), I would have gone to AT&T. The much better option for wireless service.

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

Sometimes going to the your carrier store is a drag but the customer service at this place is that…read moregood that you don't even dread it! They were supper helpful and have some awesome inventory as well.

The young woman in the front was very helpful and expedient with getting my phone replaced. Would…read morerecommend this store over my usual wheeling location. Don't forget to ask about your plans options. Let me know a ton I wasn't explained at the other location.

The knowledge and expertise you get from Future Link IT is top notch. I have used this company for…read moreboth personal and business and they are nothing short of awesome. They take the time to understand your specific needs and diagnose your network problems or issues and do not try to inflate the problem for their benefit. Future Link IT truly has your best interest in mind and can be trusted. I feel safe using the internet with their security package. That trust goes a long way.

Saved me $680/yr over ATT internet and phone service..Great customer service should a situation…read morearise... VERY SATISFIED CUSTOMER HERE!!

These guys are awesome. We use them for our colocation and they are extremely knowledgeable and…read morehelpful. They have impressed me on multiple occasions with their willingness to go the extra mile for customers. Special shout out to Brian Clark, who has assisted me and saved me from headaches a number of times.

From the owner: Based in Chicago's western suburbs, XNet provides data center infrastructure and cloud-based…read moreservices for business customers of all sizes, throughout the country. Built upon on high-performance, ultra-customizable options, XNet delivers cloud services and virtual machines, hardware colocation, website and application hosting, email hosting, and dedicated connectivity.

I'm hoping a yelp review will help me in get a hold of a manager. Or someone to follow up with me,…read moreat the very least. For the past month our internet has been out. I work for a luxury apartment community - spot on services our internet.. or so I thought. I've been dealing with these types of spot on issues for the last YEAR! We currently have about 6 open tickets - every time I call in (which has been about 7 times, in the last two weeks) they state the ticket has been escalated to a 'tier 3 agent'. 2 of those tickets are to speak with a manager. I've left 3 voicemails for the manager Jason, no follow up (been over a week) I've spoken with, Adam, Nick, Dean and I've even left a message with heather from billing. I am baffled from a customer service standpoint. I get it, more times than not it's usually not an easy fix. So tell me that!! A follow up call stating "hey I see your issue, here's an update...." Spot on services most of our sister communities - I will be speaking with our corporate offices to ensure we get the proper service we deserve. If that means no longer using spot on.. so be it. The agents who answers these calls have no way of transferring to a manager, nor do they even know the appropriate contact. Come on management. Maybe it's time you stepped in a bit.

Our internet hasn't worked properly for about a month now. I call and they tell me that technical…read moreis looking into it and they will call me back, but I never receive a call back and the internet still isn't fixed. Not sure how these guys are still operating.