Even under warranty, they expect you to uninstall and send them the bidet/washlet , they fix it and…read moresend it back to you and you reinstall. Spoke w/ the service manager, shitty attitude If the product fails during the scant one year warranty period, they should just ship you a new one. They flat rate, out of warranty service is actually a pretty good deal, but in warranty service is just horrible. Stay away

All these weirdo reviewer's! Toto is awesome if you have a real problem. I didn't try to go to…read moretheir mfg location & brag about taking a dump or get mad over them not selling out of the mfg site nor blame them for bogus install. Toto is THE BEST. With one call & my receipt service was dispatched to repair my Toto Neorest bidet toilet in 3 days. Awesome commode & Company!

Five Stars does not even do this business justice. We have been doing business with this company…read morefor years. Adriana goes above and beyond to ensure we are always taken care of. As well as making sure our team and our customers are knowledgeable about products. She makes every process as smooth as possible. Insuring we don't waste our time in the process of ordering and picking up. The genuine energy (no pun intended) never changes. When walking in you are instantly greeted in a kind, respectable manner. You can't help but feel like you're in the right place. Besides it helps when the place is being run by two of the sweetest people. Genuine materials has some of the best quality we have worked with. In our ten years of purchasing, manufacturing and installing we have yet to experience any complications. Lastly, I want to give a shout out to the warehouse guys that go above and beyond as well. If something doesn't fit, they'll break pieces to fit, in your Honda fit. That's just the type of service that that you pay top dollar for. Everyone is treated with the upmost respect and care. Kitchen, Bathroom, Outdoor bar, you name it. Genuine has not only quality but a service that you genuinely cant put a price to. ~JMJ Remodeling Experts

I'm having my kitchen renovated after over 20 years. I chose a quartz countertop based on a small…read moresample square. When it came in, it was not what I expected. My contractor called and Genuinely Materials allowed me to come in and see their full slabs. Jenny was at the front desk and was very kind and extremely helpful! Thank you, Jenny, for direct me to the perfect quartz countertop!

Deanna assisted us with our purchase today, and I couldn't be more grateful for her outstanding…read morecustomer service and guidance throughout the entire process. She helped us select a washer, dryer, and refrigerator that truly gave us the best value for our money. What stood out most was how thoroughly she explained each item, making sure we understood the benefits and felt confident in our decisions. She genuinely listened to our wants and needs and ensured we chose the right products for our home. If you're looking for someone who is knowledgeable, attentive, and truly cares about their customers, I highly recommend asking for Deanna. She made the entire experience smooth and enjoyable.

David helped use when purchasing new appliances for a new home. He was extremely helpful and…read morepolite. He knew exactly what I needed when describing each appliance to him and he gave us a great deal of I cannot say thank you enough.

I purchased the Water Creation Sequoia bathroom vanity from Lowes in December and installed it in…read moreJanuary. Big mistake. The "quartz" countertop is incredibly fragile and stains almost instantly upon any contact with liquid. See the attached video. These spots started appearing within two months after I installed it. Water Creation's initial solution was to tell me that I needed to sand it with a 3,000-grit sandpaper and make sure to wipe the counter immediately after usage -- neither of which is recommended maintenance in the manual. The countertop can't be replaced separately from the unit. I then received a repair quote from a countertop repair company, and guess what -- the company doesn't even think the countertop material is quartz, which they said shouldn't be staining like this. They suspect it's actually Venetian (synthetic) marble. The repair company's recommendation: sand it down and seal it once per month...oddly similar to Water Creation's recommendation, which makes me think they have fraudulently labeled the item as quartz and know it's actually something else. So, it's clearly a manufacturing defect covered under the 1-year warranty. I submitted a warranty claim to Water Creation, but they refuse to honor the warranty by replacing it. Instead, they're telling me to return it to Lowes. Mind you, I've already installed it in the bathroom. I have now found out that Lowes has a secret 30-day return window for this item instead of its usual 90 days, which you won't learn about until you contact them to return the defective item, so they won't take care of it either. I'm so glad I didn't go to the hassle of uninstalling the product from my bathroom, hauling it back to Lowes, and then getting the runaround there. Now I'm caught in a nightmare Spiderman meme: Water Creation says Lowes has to replace it; Lowes says Water Creation has to replace it. Neither party will honor the 1-year warranty. Save yourself the trouble and avoid this product like the plague.

I can only hope you see this review before you order directly from this company. We ordered three…read morevanities from them on 10/30. We kept two packed and wrapped up tight for ~2.5 weeks after receiving them hoping to protect them and keep our investment safe until it was time to install them. Upon opening them we found the 60" vanity was completely broken. Both sinks and the marble counters shattered. We called Water Creation's "customer service" and have been given the runaround all week. Finally told today our options are wait 30-60 days for the shipping company to maybe respond to the claim or pay $1,200 to buy another one. The customer service rep even told me "we are having a Cyber Monday sale." That's it. No offer to swap it out. Moving goal posts on their return policy. First it was outside of the dates of return window. When I pointed out it's not per their website it doesn't matter because it's broken and I cannot return it. It has to be in original condition. It is - it was broken when I originally received it. But they continue to offer no help because I didn't open it within 24 hours of receiving it. I cannot state emphatically enough, if you want this brand buy from a big box store where you at least might be able to return. Good luck to you if you still order from them. And I'm sorry in advance if you don't see the terrible reviews on Yelp and just think things are great from the clearly filtered glowing reviews on their website.

Hard to post a category for SEA. They sell latches and other hardware for home and RV cabinets and…read moredoors. Anyway, I tracked them down via a patent number on one of their latches, to replace an OEM latch (with no part#) on our motor home. Offered to buy....but Veronica sent TWO, free, postage paid to us. OMG ! Give them a try. Pretty sure you will be well pleased.

Best place ever Cannot beat the price and service!!!…read more Just amazing Our Rep was Grace and she is amazing

Don't recommend buying here cheap product ,drawers are not pre drilled but when make holes it ruins…read morethe drawer for each one I did all of them have something ruined on it , instructions were horrible not clear at all And customer service was horrible inside and especially the receiving guys

honest , reliable I ve been in construction for 30 years ..I still need someone to help with the…read morelook!

I love my new bathroom! JMJ demoed everything and took the drawings from my designer and nailed it!…read moreEven after the work was completed, if we saw an issue using the bathroom , they came back to adjust and fix. Great communication. I never had a day where there wasn't anyone working. There were ready to go everyday at the same time.

A very large assortment of tile to pick from and many friendly employees to help and answer…read morequestions.

They will get your tile on schedule. Always ready to help with the buying process I will continue…read moreto bring my business to them.

After MANY days that involved multiple hours of research and time, I believe we have found the…read morecompany to do our countertops. I feel as though I have found the correct match for both the job I need and the material I have chosen to go with (porcelain counter tops). I have DEFINITELY read the negative reviews and have taken these issues into consideration. All I can do is hope my journey is a successful one. STAY TUNED AS I HEAD ON THIS KITCHEN REMODEL VENTURE!

2 stars because the girl who pointed out to me a couple remnants was very sweet, nice and polite…read more A very strange policy they have is you have to deposit $100 for them to SHOW you a slab remnant. One was easier to see but was very dirty from being outside so couldn't be inspected for damages. The other was sandwiched in between multiple other slabs so you could only see the top 5 inches or so of a 5'x 4' slab. But they wouldn't move it out to see unless you guaranteed to buy one of them (which you couldn't see) with a $100 deposit. So to see the slab, it will cost you $100. If there is damage or the colors don't match your tile (which I had in hand to match), you're out $100? For checking? I've been to numerous stone places throughout the inland empire and in OC and have never come across this policy. Interesting indeed.

Excellent every time! Endless Kitchen and Bath has now completed two bathrooms and our kitchen…read moreremodel. The craftsmanship is consistently amazing. The tile work, cabinet refinishing, quality of services, and overall finished product exceeded our expectations. What really set them apart was how easy the process was. Timelines were honored workspaces were kept clean, and our home was treated with respect. Their pricing was fair and transparent. Easy to pick products from their showroom or integrate products from other supply companies. Eli, our project manager, was responsive to any concerns or requests we had and worked tirelessly to meet our timeline. The owner Scott was accessible, responsive, and fair with any additional requests or concerns. They never say no....they always find a way to satisfy your wishes. They somehow make you feel like you are their only client. Endless Kitchen and Bath worked well with my over attention to detail and need to have some control over the project. Hire them! Don't wait!

We had our small bathroom remodeled over the summer. Scott was very helpful with design ideas and…read moreEli managed the project really well. I can't say enough about how professional and friendly all the workers were. Manny does beautiful tile work and everyone left the site clean. There were a few hiccups with scheduling and start times, but all worked out. The team was very accommodating to our choices and also made suggestions, which I appreciated.