Even under warranty, they expect you to uninstall and send them the bidet/washlet , they fix it and…read moresend it back to you and you reinstall. Spoke w/ the service manager, shitty attitude If the product fails during the scant one year warranty period, they should just ship you a new one. They flat rate, out of warranty service is actually a pretty good deal, but in warranty service is just horrible. Stay away

All these weirdo reviewer's! Toto is awesome if you have a real problem. I didn't try to go to…read moretheir mfg location & brag about taking a dump or get mad over them not selling out of the mfg site nor blame them for bogus install. Toto is THE BEST. With one call & my receipt service was dispatched to repair my Toto Neorest bidet toilet in 3 days. Awesome commode & Company!

Five Stars does not even do this business justice. We have been doing business with this company…read morefor years. Adriana goes above and beyond to ensure we are always taken care of. As well as making sure our team and our customers are knowledgeable about products. She makes every process as smooth as possible. Insuring we don't waste our time in the process of ordering and picking up. The genuine energy (no pun intended) never changes. When walking in you are instantly greeted in a kind, respectable manner. You can't help but feel like you're in the right place. Besides it helps when the place is being run by two of the sweetest people. Genuine materials has some of the best quality we have worked with. In our ten years of purchasing, manufacturing and installing we have yet to experience any complications. Lastly, I want to give a shout out to the warehouse guys that go above and beyond as well. If something doesn't fit, they'll break pieces to fit, in your Honda fit. That's just the type of service that that you pay top dollar for. Everyone is treated with the upmost respect and care. Kitchen, Bathroom, Outdoor bar, you name it. Genuine has not only quality but a service that you genuinely cant put a price to. ~JMJ Remodeling Experts

I'm having my kitchen renovated after over 20 years. I chose a quartz countertop based on a small…read moresample square. When it came in, it was not what I expected. My contractor called and Genuinely Materials allowed me to come in and see their full slabs. Jenny was at the front desk and was very kind and extremely helpful! Thank you, Jenny, for direct me to the perfect quartz countertop!

Deanna assisted us with our purchase today, and I couldn't be more grateful for her outstanding…read morecustomer service and guidance throughout the entire process. She helped us select a washer, dryer, and refrigerator that truly gave us the best value for our money. What stood out most was how thoroughly she explained each item, making sure we understood the benefits and felt confident in our decisions. She genuinely listened to our wants and needs and ensured we chose the right products for our home. If you're looking for someone who is knowledgeable, attentive, and truly cares about their customers, I highly recommend asking for Deanna. She made the entire experience smooth and enjoyable.

Service with Jess was seamless and amazing. Highly recommend…read more Purchased Speed Queen washer and dryer.

Richard was so helpful. Great deal, great value. Beautiful…read morevanities. My bathroom looks great now

Do not under buy countertops from this company. Don't buy anything from them…read more I bought a double-sink bath vanity from this company, with a Carrara white quartz top. Within 4-5 months, cloudy spots formed on the surface. My granite/quartz cleaner didn't help, nor did regular soap and water. The company suggested I use a 3000-grit sandpaper to remove the spots, which I was reluctant to do. I got consultations from two countertop restoration experts in my area (Rose Restoration and Counter Culture) - one who saw the counter in person, one who saw pictures - and they both said the spots were hard-water stains. They also said high-quality quartz does NOT do this. (Indeed, I've got Silestone quartz in my kitchen that's 20+ years old and looks better than my bath counter looked after 5 months.) I sent many pictures to Water Creation and complained about the poor quality. They said their product team had tested their quartz with water and didn't see permanent staining, so it couldn't be water stains. Even though I've had two experts say they are hard-water spots, and the spots are in a pattern that resemble water spots - with many small ones around the sink and faucet area. I've used no harsh cleaners or abrasives on the sink. But they seem to think I'm lying and refused to honor their one-year warranty, which protects against damage from normal use and manufacturer defects. Also, the counter has since developed scratches along the surface, seemingly from a couple of plastic baskets I keep there for toiletries. Water Creation's website advertises quartz as being durable, low maintenance, and stain resistant. It's absolutely unacceptable for it to be scratching and staining from normal use within a few months. It's doubly unacceptable for this company to advertise a warranty and then refuse to honor it by implying that I must have done something to abuse the counter - especially when I have evidence they are water stains and they have no evidence of abuse. But they're the ones who decide if they need to honor their warranty or not, so they can just gaslight customers and go on their merry way. I do like the cabinet part of the vanity, but apparently it's just particle board and will get damaged by water as well (I learned this from reading another review and seeing pictures). Just don't buy from these people. Their countertops are low quality, their warranty is a joke, and they don't stand behind their products.

Hard to post a category for SEA. They sell latches and other hardware for home and RV cabinets and…read moredoors. Anyway, I tracked them down via a patent number on one of their latches, to replace an OEM latch (with no part#) on our motor home. Offered to buy....but Veronica sent TWO, free, postage paid to us. OMG ! Give them a try. Pretty sure you will be well pleased.

This afternoon, I visited this kitchen and bath showroom in…read moreChino, and although it was a bit of a drive, it was absolutely worth it! From the moment I walked in, I was greeted warmly by a gentleman who, despite being busy with deliveries, took the time to guide me to a sales representative. There were a couple of people ready to assist, but I decided to work with Graciela. She was amazing! I came in with my pre-school level drawing, some rough measurements, and pictures, and she kindly helped turn my ideas into a professional cabinet design. Graciela was super friendly, patient, and incredibly helpful throughout the process. Since I was in a rush to beat traffic, she offered to text and email me the quotes, which I really appreciated. The prices were reasonable, and the selection they offer is impressive. I'm very happy with my experience and will definitely be coming back to complete my project. Thanks again.

This was our first stop in our kitchen remodeling journey, and unfortunately, the experience got…read moreoff to a bit of a disappointing start. The prices here looked promising, but the customer service really took away from the experience. The lady helping us seemed uninterested in assisting us. Whenever I had a question, her answers were very short and didn't make us feel like she was interested in helping. Eventually, I stopped asking questions because it was clear she wasn't really in the mood to provide good customer service. It was disappointing because it kind of killed the excitement and vibe we had going into the process of planning our new kitchen.

honest , reliable I ve been in construction for 30 years ..I still need someone to help with the…read morelook!

I love my new bathroom! JMJ demoed everything and took the drawings from my designer and nailed it!…read moreEven after the work was completed, if we saw an issue using the bathroom , they came back to adjust and fix. Great communication. I never had a day where there wasn't anyone working. There were ready to go everyday at the same time.

A very large assortment of tile to pick from and many friendly employees to help and answer…read morequestions.

Came here to choose countertop style and color for our kitchen and bbq remodel, with our…read morecontractor. The store is very clean and they have a big storage room where you can look at different pieces of granite, marble and other rock material. The customer service was really nice and attentive! We had no issues choosing what we wanted and the process was simple. I would definitely come back for any countertop projects.

We worked with the team on a kitchen redesign. We had visited many different stores before choosing…read moreto work with Granite & Cabinet Depot given their expertise and wide range of options. We had a vision for the cabinets, countertop and design we wanted. The team worked with us to bring it to life and made thoughtful suggestions on how to improve the flow and use of each cabinet. They helped us design the optimal kitchen flow and a nook to tuck our fridge away. They were able to make an appliance garage for our coffee station - which was our top wish list item. They worked with us to pick between countertop options to help us stay within our budget. We also used their help to buy tiles and LVP flooring for our entire home reno. This is a family owned business that cares. Thank you Yeshoda, Zabi, Omar and team!

2 stars because the girl who pointed out to me a couple remnants was very sweet, nice and polite…read more A very strange policy they have is you have to deposit $100 for them to SHOW you a slab remnant. One was easier to see but was very dirty from being outside so couldn't be inspected for damages. The other was sandwiched in between multiple other slabs so you could only see the top 5 inches or so of a 5'x 4' slab. But they wouldn't move it out to see unless you guaranteed to buy one of them (which you couldn't see) with a $100 deposit. So to see the slab, it will cost you $100. If there is damage or the colors don't match your tile (which I had in hand to match), you're out $100? For checking? I've been to numerous stone places throughout the inland empire and in OC and have never come across this policy. Interesting indeed.

We worked with EKB for both our kitchen and primary bathroom remodel. From start to finish, Scott…read moreand his team put us at ease. He came to our house, understood our vision, and brought it to life. Scott has a passion for design and his enthusiasm is contagious. Im thrilled with the results, and as painful (and expensive) as home renovations can be, Scott and his team make things easy. Scott his honest about costs and will work with your budget if you come prepared. Eli was our project manager and was in constant communication and kept us updated each day about the progress made and what was up next. All of the contractors and subcontractors were courteous, on time, and most importantly, did great work.

Excellent every time! Endless Kitchen and Bath has now completed two bathrooms and our kitchen…read moreremodel. The craftsmanship is consistently amazing. The tile work, cabinet refinishing, quality of services, and overall finished product exceeded our expectations. What really set them apart was how easy the process was. Timelines were honored workspaces were kept clean, and our home was treated with respect. Their pricing was fair and transparent. Easy to pick products from their showroom or integrate products from other supply companies. Eli, our project manager, was responsive to any concerns or requests we had and worked tirelessly to meet our timeline. The owner Scott was accessible, responsive, and fair with any additional requests or concerns. They never say no....they always find a way to satisfy your wishes. They somehow make you feel like you are their only client. Endless Kitchen and Bath worked well with my over attention to detail and need to have some control over the project. Hire them! Don't wait!