I submitted a request for a reservation to secure a storage unit for our boat, which we own…read more However, I was informed that we would not be allowed to inspect the storage unit before signing the rental agreement. This included not just the rental paperwork, but also proof of insurance, ownership documentation, and the boat's registration--all of which needed to be completed upfront with payment, despite not having seen the unit or its location clearly. This situation struck me as quite unreasonable and frustrating.

AAA is an excellent business to work with. I highly recommend them for storage and vehicle…read morestorage. Professionals that I trust. For me it has usually been nerve racking finding a good storage space. AAA was a completely different experience from the first contact. YAY! I found the best price and the nicest people. They have an excellent online billing system supported by smart people. Boat and Vehicle owners should be particularly glad about AAA, safe and secure. Give Mark and his team a call or message.

I met with Linda who provided me with excellent customer service. She helped me with the paperwork,…read moreshowed me several options of spaces to choose from, helped me with my gate password, and explained the pricing options for the site I ended up choosing. The prices are great and I like my parking space. I gladly recommend Mighty Vault Storage in Santa Rosa for storing your RV. I am one happy customer!

Fair business practices: We rented a covered space for our…read moretrailer for many months (+/- a year.) The onsite manager was helpful, although not always responsive quickly. The covered space was ok but the maintenance to the support arm that impacted getting in and out of the space never happened. My main complaint was their business practice policy regarding rental reimbursement of partial use of the 3 month rental interval period they sign you up for. Many months into our space rental, we paid our upcoming 3 month rent for the space. Near that time, we were also notified, as were all the space renters, that we would need to move our trailer out of the space for 3 days the following month ( a few weeks into the 3 month prepaid rental period ) due to gravel maintenance and grading. When we moved our trailer, we decided to relocate our trailer closer to our new home and give notice to Mighty Vault that we vacated our space by email and phone message, and we were seeking reimbursement of unused rent. Up to a week later, we received a call and we were told the business policy was they do not reimburse for prepaid rent, that we would have needed to go month to month before the 3 month prepayment, and then we would only have paid for one month, not 3 months. The business kept the more than $400 of unused rent. Additionally, we were told that this process was included in the initial contract information done many months before, which we had not recalled, and they had no way to reimburse partial amounts the of 3 month prepayment. While I understand contractually, I had not recalled that information. I find the policy as unfair in practice to the consumer and do not recommend this business as fair and trustworthy.

In 2012 I rented a unit here for a year and everything was wonderful. The service was great, the…read moreunits were in top shape, checks were cashed on-time, I was very happy and felt a lot of trust in leaving my belongings here. In September 2019, I moved back to the area and needed to store some large items while looking for a permanent residence. In the 5 months I have been there, my rent checks have been lost (and I have incurred late fees for them), the insulation in the roof of my unit is crumbling and dropping gross, orange foam all over my items, and when the management payed to have the area repaved, the tar and asphalt got into my unit and damaged expensive and sentimental items. My door was fully closed so I assume the rubber weather stripping at the bottom of the door is damaged or cracked allowing things to get underneath. Now that I am moving out, all management can say is "Oh, I'm sorry," and not very sincerely at that. Also, they don't pro-rate rent when you move out early, so make sure you get your full month. Apparently the previous owner, that I dealt with in 2012 has since passed away. He left a wonderful legacy, one that this new management can not seem to live up to.

Stored a vehicle here for over a year never a problem. Usually someone in office for cash payments…read more I would return to them in the future

This is a clean safe self storage with great office staff, good renters from what I can tell. One…read moreof the better ones that I've used compared to some of the big corporate ones.

The Manager is fantastic. She knows exactly how to help you. She's professional, friendly and very…read morehelpful. The facilities are clean and well maintained and I would highly recommend this storage space if you need a place that has you in mind! Thanks so much for all your hard work. I just took on a second unit and the good experience continues

Best around! The inside driveways are wide making access great. Lois is a gem. Security is a huge…read moreplus.

We've been here a few times for different Uhaul rentals and have always had a great experience…read more Recently we moved which included many box purchases and different Uhaul rentals, and each time getting to work with Claudia was great. Talk about the greatest customer service! She always remembered us and was sooooo helpful with each and every one of our visits/rentals! Could not recommend this place and her enough!

Originally when I moved in I gave this place a five out of five but by the time I moved out they…read morehad sold their management to another company. Horrible! The only thing good about this place is the one person, Erica, who works at the front desk understands what a disaster it was when they sold the management. At this point I wouldn't recommend them at all. I've moved my Storage to Cloverdale; I'm paying less and I'm definitely appreciated as a tenant.

Manager Erika is great, as everyone seems to note. But the corporation seems to raise the rent…read moreabout every 3 months and probably counts on people being stuck there without a viable option to move stored items to a new location. My experience was that rent went up about 25% in 21 months. That type of price increase is a bit shocking and you can't help but feel victimized.

Easy move in and super friendly assistance with the Manager Ed. Better rates than other storage…read morefacilities!

I rented a 10 x 10 at this property the first part of 2020 i found the manager Ed to be very…read moreprofessional and made the move in very easy and fast. I recently lost my keys and he was very kind and pleasant at cutting my lock. I would and have recommended this place to a number of people the guy is great and has been there a long time, every one should be so lucky to have some one like Ed running there business i hope he stays for some time to come. Thanks for everything !

Friendly service! I was viewing their service online. They got back to promptly and explain their…read moreservices and what was available.

secure, and staff responsive and efficient. they don't mince works, just spell out the rulesread more