From conception to final took two months for our desired design. It was not over the top but within our budget. I wanted extra security for my parents who live with me. They were patient with our budget constraint and was able to work with our situation. The installation was straight forward and the installer was super sweet to my mom and father. He went over the top to ensure they had the right service on the installation. Thank you for a great product. Retired Veteran read more

Rachael and Vintage Iron is a small custom shop. They did a good job for us. She took time to understand the look I wanted and designed a gate and fence to accomplish my goals. We have a small dog and we wanted a closer spacing of the pickets. Other suppliers either could not or greatly increased their price for this change. Rachael had no problem helping us with this because they custom build their product. It's not from China. The main issue I had and the reason I didn't give them 5 stars is that Rachael is the only contact and she is only available part time and then only by email. I am technically proficient but I found this rather limiting. The quality of their work is very good and with some patience on my part we received a great looking fence and gate. We have received many compliments on their work and several people have asked for a reference because they are considering a wrought iron gate or fence. read more

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My whole experience with vintage iron from beginning to end was perfect. I am a bit specific about what I want and Vintage Iron made every part of what I wanted fun and easy. No headaches here. Rachel is seriously amazing at what she does. I had no idea how my idea was going to turn out, I just knew I wanted it to be awesome. From the initial design consultation to the end product and installation of my custom logo, Rachel and her team were brilliant. My logo turned out perfect and if it wasn't for Rachel recommending that we pop the logo out from the wall, it wouldn't be nearly as special as it is. Hands down, Perfect. From the customer service to the installation and cleanup everything was great. I couldn't ask for a better product. Thanks Vintage Iron !!!! read more

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I don't know how this business stays in business!!! After several attempts to call someone, I did FINALLY speak with Donna and Rachel. After cracking the ice of an "outsider" (me - a potential customer) finally breaking through to offer my business, Rachel actually claimed some sort of "ownership" to the so-called Sun City Roseville "specific green shade" availability to the powder coating of their work as required by the HOA. But, sadly, after MULTIPLE attempts to follow-up, NOTHING has materialized after several weeks. Don't know why this type of business wants none of mine but ces't la vie baby! Off to another one who wants my money. Even after multiple drop-in visits to the "showroom", the DOOR WAS LOCKED and no one was there to help me. The welders in the back said "...they were '"out"'. Permanently out as far as I'm concerned. Thanks for nothing!!! Too bad I could only award one star just to get the word out. read more

Had a wonderful experience with Rachel at Vintage Iron. She was prompt and professional at my appointment and had some ideas that we loved. One of the most refreshing things about Rachel was her ability to properly set my expectations. I had some ideas that I was unsure of and her experience in the industry really helped properly guide me through the process. Couldn't be happier with our new gate, can't wait for it to be installed. Thank you Rachel and Vintage Iron. read more

In January 2018, Vintage Iron manufactured and installed for me an iron gate and fencing in front of my house, that surrounds a courtyard and fountain and my front door. I have reported to the owner and CEO of this company, Rachel, a problem with one of the two keypad locks on the gate. There is a keypad and handle on exterior of gate and a keypad and handle on interior of gate. The problem remains to be an unresolved one. The good news is that I am happy with the visual appeal of the gate and fence, which I mostly designed myself. I'd just be happy if the gate would open from the outside after I input my passcode. As of today, I must reach through the bars and put in passcode on interior keypad, without being able to see it, and turn the interior handle. It seems clear that the problem is the exterior keypad and handle. On May 30, 2018, Jayme, her coworker, sort-of partner (His name is on business license.), had made an attempt to troubleshoot it, and said it may be a defective product and it may be necessary to return it to the manufacturer. He added that he wanted to "try something first". He removed it from my gate and took all the pieces of the mechanism apart, then re-assembled it, and re-affixed it to my gate. He said he'd return and "file" something on the lock as it was scraping the stationary side post. File? Couldn't filing or altering the product void it's warranty? I did not verbalize my thinking that, but was waiting to see what would happen next. Anyway, Jayme did not return to my home, nor did he or Rachel phone me, except for when she complained that I did not pay Jayme $40 for his coming to my home (???!!!). Jayme had the sense to not even ask me to pay him $40. I had reported several times to her that the keypad was malfunctioning, and it still is not correctly performing its job. I'm not receiving good customer service, to say the least. read more

I needed some iron fencing replaced and a walkway gate done, so I called Vintage Iron. They were the third business I called to get an estimate and the other businneses were booked out three weeks. I called Vintage Iron and spoke to Rachel. She was very pleasant and said she could come out on Monday (a quick four days later !) and give me an estimate. Monday came, and our apt time came and went with no Rachel. I called the office and only got voice mail. An hour after my apt time I called again and Spoke to Elena. She had no idea who I was and said she had no idea what Rachel's schedule was, but that she would call me in 10 minutes with an answer. Three hours later, Rachel called with an explaination about how she forgot our appointment because she doesnt usually do Monday appointments and her daughter was sick. I understand that life happens and things come up, but I was disappointed in the lack of communication and professionalism. This company may do great work, but if they cant get the first step right, I dont have much confidence in how they would handle the rest of the job. read more

Very personable service was provided by Alena at Vintage Iron. She helped me, from the ground up, design a set of faux balconies for my second story windows. She was a big help during the whole process and very knowledgable about style AND always returned my phone calls and emails. The balconies are just lovely! If you want someone that is going to give you great service, ask for Alena. read more

Vintage Iron provides quality work. We've had the pleasure of working with them on multiple projects over several years and recommend them to anyone looking for iron work or fencing work. Rachel knows this business inside and out and is always accommodating and professional. read more

Used Vintage Iron for 3 indoor projects and 1 outdoor project. The outside project went smoothly without any problems and we are very happy with the design and installation. However, can not say the same about two of the three indoor projects. When the kitchen railing was installed it was short a good 10-12 inches. This was suddenly "our fault" for moving the railing a 1/2 inch. Don't know how that math works out. Rachel (owner) was willing to fix it BUT at our cost. We agreed to pay for the supplies. The second project was to put in a doggie gate as Rachel said she could make a "fabulous" one to match the railing. She saw our dogs on several occasions (Jack Russell Terrier and mini Aussie). The first problem with the gate was the look and design. It was totally a outdoor gate and had a horrible powder coat job. It was bulky/industrial looking. Then our JRT slipped right on through it! Again, apparently that was our fault as well and could be fixed at our cost! Not sure what customer service class would teach you that if you fail at proper measurements to then go ahead and blame the client! The indoor stair railing (project number 3 indoors) was no problem. I am going to leave out all the unprofessional communications/texts we experienced. Buyer beware. Good work is done . . . but the execution needs to be monitored very closely. read more

I would highly recommend Vintage Iron! Called for someone to come out and give us an estimate, and Rachel was available to come out the next business day. She came out, and she was very knowledgable and gave us options that other contractors had not given us. After receiving their quote, we called to schedule the work, they were able to schedule us in a timely fashion, and were even able to move up the install date! We were having a wrought iron fence installed in our backyard, with custom curves wrapping around the flowerbeds. Great install crew, great looking fence!! read more

Vintage Iron installed a driveway gate, front entrance gate, and side gate at our residence. The quality of their work was top-notch. Their installation staff conducted themselves in a professional manner and performed their work with minimal impact. Rachel took the time to listen to our ideas, present design suggestions, and fully explain our options. When we made a last minute design change, they rolled with it and were still able to complete the project without additional delays. I would certainly recommend Vintage Iron. read more

Don't know what is going on, but I can't seem to get a cll back. Called for a quote on a courtyard gate and Elena came out to the house to take measurements. I spoke to her several times on the phone and she seemed very nice, but I never got the quote. I left 2 message and no return call.... even if they did call back, not sure I would trust their customer service. read more

Terrible & unprofessional!!! Took two weeks to even return call about building and installing driveway gate then made an appointment to meet, didn't show so I called office to inquire - no answer and Rachel finally called 50 minutes after appointment time to say wasn't going to make it. She wanted both me & my wife at appointment so delayed her and caused me to leave work. No excuse!!! Acted like no big deal - on drugs or something! Don't bother calling - UNPROFESSIONAL!!! read more

This company is in dire need of management change. I only gave them 2 stars because their workers did decent work, otherwise I would have given them 1 star. We hired Vintage Iron to do a fence installation for us this summer 2014). We hired Vintage over 3 other contractors because they were the only ones that agreed to do the work within 3 weeks. We paid our 10% down, then 4 weeks passed without hearing from them. We finally called them ourselves, and got nothing but excuses and blaming a former staff person for the delays. We ended up having to have our party without our fence installed! 8 weeks later they still hadn't started, until we started repeatedly calling and complaining. The install didn't go well; there were mistakes, again blaming a former employee, and 1 day's work turned into 4. The owner could take a lesson from her staff! They are aware of the company's problems and have suggestions for change. read more

I must say, our gates were beautifully designed and fabricated but the "powder coat" did not hold for more than 30 days. One rain and the scrolls and other areas are completely rusted, within about 6 weeks of the installation. Like others have stated, customer service and follow up is horrible with this place. I called, Alena said they would come out and repair, and they never showed up. We have since called, left multiple voice mail messages and have gotten no return calls. I thought they had gone out of business. Now we are past our warranty, as if they would ever call us back anyway. read more

I recently ordered a custom gate with decorative, intertwined vines and leaves, for my home. Alena came to my home and discussed my options in terms of color and design. She even took the time to explain the fabrication process and timeframe. She helped me find something that would work with my budget and didn't try to pressure me to upgrade to something more expensive which was a very pleasant surprise. My gate was installed this week (a month earlier than anticipated!) and I was amazed at how pretty it is. It was even better than I imagined. The installers were very nice as well. One of them was actually the person who fabricated the gate. He is amazingly talented. I have received a lot of comments from my friends and family on how beautiful my new gate is. I highly recommend this company. My experience with them was great from start to finish. read more

There was some delay in fixing what needed to be fixed but I understand they ironed out their staffing situation. Hopefully, they can get back on the right track. Completed job. Turned out very nice. read more

The end product is of solid, safe construction and looks absolutely fabulous. Be advised that the busy season for outdoor work is hectic May-September in Sac, so delays are possible. read more

My son broke both his legs in a motorcycle accident. Their house did not have a railing on the stairs so he had no way to go up stairs. Vintage Iron came right out and measured and gave us a quote. It was suppose to take 2 weeks but they put on a rush for him. It was done and powder coated in 5 days. It matches perfectly and is very sturdy, not to mention gorgeous. They are the best! read more