I went to vertical runner on May 13th, I was there about an hour. She said I could not get the…read morecolor (light grey) shoes I wanted so we went online and I picked a cream colored shoe and was forced to pick a second choice just in case. Well, on May 26 my shoes finally arrived and to my surprise they were not the shoes I ordered not even the 2nd choice. She said she could re order them and I thought I'm not going to wait another 13 days for my shoes and hope they send the correct ones. I wrote down some info went home got on the new balance website and actually was able to order the color shoe I originally wanted and they arrived 2 days later, free shipping. Will not be going back there.

The lady that helped me was very knowledgeable. She took her time with me, spending probably around…read more20 minutes or so helping me. My feet feel great in my new shoe's. Will be back. Thank you!

Januzzi's Shoe Store is a very special place, not only for their personalized service, but for its…read moreowners' ability to stay the course for those of us with feet issues. This does take time for the Januzzis and the customer to achieve the desired outcome...walkability without pain in every step. Yes, an appointment is requested to allow for the individualized care and service you will need. I guarantee you will not be disappointed. We would never walk into a doctor's office, and expect to be seen, without an appointment; it is the same principle. I might add, it is the same care and concern given. Also, the owners have an incredible amount of stock and hard to fit sizes. If they do not have your size/width, they will order it straight to your home. They do have a return policy. This is not your self-serve factory we have become accustomed to, but it just might be that personalized service we remember as a child. And yes, Jacuzzis was in business way back then, and even before that I encourage you to visit their establishment - with an appointment - especially if your feet hurt or you want to keep them from hurting. Januzzis is a standout as are its owners.

Great customer service. Some good advice and lots of encouragement for an 80yr old man with…read morearthritis. Thank you.

Yes, I told my husband that I do not like New Balance Sneakers! He bought a pair of NB at this…read morestore and he loves them. So after I went to almost every shoe store and tried on shoes and sneakers my husband said, let's go to New Balance store. I said "OK"! I told the lady I want to warn you it's been difficult for me to get a good pair of sneakers, I need understanding and patience. She measured my foot and we tried two pairs that she felt I would like. After we went next door to Lucky Brand and we bought a pair of closed toe sandals. I bought the two pairs. I walked around in the sandals and it was not for me, my feet hurt. I wore the sneakers and it was great. So I went back and she accepted the sandals back. Now that's customer service. I found my new sneaker store! The employees are the best. They understand that people can have sensitive feet and not every shoe would be for everyone, but for everyone there is a shoe or brand out there for them.

My experience was great. John helped me with sizing and shoe choice. My feet are feeling great…read more John ha gone above and beyond helping me find a pair of shoes that were even discontinued. John is definitely not in the business just to make a buck or get over on someone, as noted in a previous review of this store. It is a shoe store and their job is to get you in the best pair of shoes with the best support possible. It is an upsell, but well worth it! My feet have been feeling great over the past month since purchasing my shoes and inserts, that were an upsell. I would recommend everyone see John, he is a foot specialist when it comes to shoes and yes inserts!

I was in the market to purchase a new pair of HOKA shoes. I…read morewas in the area and while window shopping I noticed that this store sold them. The store was not crowded but, the older male sales person appeared to be annoyed that my family was shopping there. He was not welcoming or helpful what so ever. (Bad day)? I did purchase a pair of HOKA's and he immediately tipped the insoles out without asking me. He inserted a pair of off label generic insoles into the shoes, an extra $50 I believe. I was so miffed at this guys nasty behavior during our shopping time there, I just paid & left. The store began to get busy. I won't return nor will I recommend this store to my friends and family.

Wow! Sebak was PHENOMENAL! He helped my boyfriend and I really understand how most of us are…read morewalking around with terrible foot support! With not only demonstrations to actually help prove his claims, but also by being vulnerable & sharing his own testimony regarding his feet and how much The Good Feet Store product aided. Atleast take a chance to invest in the future quality of your life/body and go check them out TODAYYY! :))

I feel hoodwinked by the shopping experience here. The $2000. Price tag is a little over the top…read more While the no return policy is a red flag. If a company is confident about their products quality, why would the not have a return policy. I feel buyers remorse after this purchase, so I want to pass this warning on before you step into this store.

10/10 business. They always look out for me and Zach J. Always takes care of me - I rarely shop…read moreanywhere else in Cleveland, or anywhere for that matter. On and ahead of trends- found some of my favorite pieces and designers just by taking their recommendation. I've been to both locations (W.25 and VA) in Cleveland and both offer large selections and overall relaxed vibe - W.25 is closer so I go there more often. If you ever stop in tell 'em DAD sent you ‍

Won a sneaker raffle with XHIBITION and had a wonderful experience. This is a great boutique and I…read morehighly recommend them for friendly service, high quality, and fast shipping!

Super helpful employees and had a great knowledge of what type of shoes and support works bestread more

I bought 2 pars of shoes and a hella bunch of shorts and pants and I usually fit it a waist of 40…read morewell at this place I was way off and was fitting in 48 and 50 wow I'm now seeing omar the tent maker to make my cloths LoL 0 The cashier said no probably bring it back and swap them out with something That fits